Customers often mention fast shipping, quick replies, and hands-on support. Several reviews describe an easy setup and machines that work as promised. Many highlight staff who arrange replacements and help with installation. A small number report major malfunctions and warranty or service issues that were not resolved.
Examples from available reviews (Feb 2023 – Mar 2026).
After-sale representative provided excellent, patient communication and assistance.
“10/10 communication”
High-quality machines with outstanding, helpful customer service from Miya.
“The quality of the machines is excellent, but customer service is amazing”
Reviewer reports horrible customer service and will not return.
“Horrible customer service will not be shopping here again”
Multiple machines malfunctioned and replacements or warranties were not honored.
“The fat freeze machine BURNED and smelled like MELTING PLASTIC”
Multiple reviews praise fast, solution-focused support, including staff who set up prompt replacements. Several mention a specific representative and describe polite, professional help. One review stands out for very poor service compared with the otherwise steady positive feedback.
Only a few reviews talk directly about price or overall value. Some say the devices performed better than expected, but most focus on service and delivery rather than cost.
Several reviewers say setup is simple and the machines work as described. A small number ask for clearer instructions or more guidance on use. Some comments about helpful after-sales support tie directly to setup and installation.
Many reviews call the devices high quality and effective for their intended use. Two reviews describe serious issues, including malfunction and an apparent safety concern, and at least one mentions warranty or replacement problems. These reports are uncommon but notable for reliability.
Reviewers often point to immediate replies, proactive updates when delays happen, and useful follow-up. They also report getting extra parts or guidance when needed. Strong communication comes up repeatedly and is a main positive theme.
Most reviews describe a good purchase experience, driven by fast shipping, responsive communication, and dependable after-sales support. A small number of one-star reviews cite unresolved service breakdowns and major product problems. The result is a clear split between high satisfaction and a few sharp negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (2) · Quotes shortened · As of: March 2026
Orders have no issues and responses are immediate.
“I get immediate response.”
Machines work well and customer service responds quickly.
“They have excellent customer service too.”
Machine works as described but reviewer wants usage instructions.
“The machine works like it said”
After-sale representative provided excellent, patient communication and assistance.
“10/10 communication”
The ultrasonic machine performs well and saved space in a small office.
“It has performed wonderfully.”
Fast shipping, working machine, and questions answered promptly.
“Shipping was very fast and the machine works well.”
Company responded quickly and provided helpful assistance.
“They were quick to respond and very helpful!”
Repeat purchases with consistent courteous service and prompt delivery.
“courteous service and prompt delivery of products.”
Customer support (Miya) provided fast, reliable replacement and professional service.
“Miya’s customer support was amazing fast, reliable, and incredibly helpful.”
Store stayed in contact during delay and provided helpful support.
“also sent a free power chord when I needed it.”
Customer service (Miya) went above and beyond and offered replacements.
“Mychaway customer service and support team is amazing!”
Company provided fantastic customer service and exceeded expectations resolving issues.
“They have fantastic Customer Service.”
Amazing customer service, fast shipping, easy setup, and great communication.
“Customer service was amazing ,fast shipping ,the setup was easy”
They arranged a timely replacement with very friendly customer service.
“They helped me get my replacement machine”
Support quickly provided correct replacement parts and detailed installation guidance.
“went the extra mile to ensure that I received the correct replacement part.”
Customer service was fast, friendly, and answered questions.
“Wonderful customer service. Fast and friendly, and answered my questions!”
High-quality machines with outstanding, helpful customer service from Miya.
“The quality of the machines is excellent, but customer service is amazing”
Representative was knowledgeable and kind, resolving delivery delay quickly.
“the representative was very knowledgeable and kind”
Reviewer reports horrible customer service and will not return.
“Horrible customer service will not be shopping here again”
Personalized customer service and helpful support; reviewer recommends company.
“Personalized customer service, helpful in all the way till you are totally satisfied.”
Cavitation machine delivers fantastic results and exceeded quality expectations.
“the quality exceeded my expectations.”
Multiple machines malfunctioned and replacements or warranties were not honored.
“The fat freeze machine BURNED and smelled like MELTING PLASTIC”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MYCHWAY designs, makes, and sells professional aesthetic and beauty equipment. It runs an online store and ships orders to business and residential addresses. Listings cover device specs, accessories, and replacement parts. The company offers technical documents and support channels for installation, maintenance, and warranty questions.