Reviews show a mix of a perceived good price and problems with service and order handling. One reviewer reports a lost shipment, rude responses from staff, and a delayed refund that required escalating through a credit card dispute. There is no available feedback on product quality in these reviews, so product performance remains unassessed. If you consider Nacach Wax, verify shipment tracking, review refund policies, and use payment methods with buyer protection. Comparing suppliers for reliability and documented customer-service channels is advisable before placing larger or recurring orders.
Examples from available reviews (Feb 2026).
Longtime customer experienced poor service, lost order, and refund after dispute.
“Their customer service was never good but the price was right.”
Reviewer reports repeated poor customer service: rude staff, unhelpful interactions, and long delays in resolving a lost order and refund.
Reviewer noted competitive pricing—"price was right"—despite issues with delivery and customer service, indicating cost was perceived positively.
Ordering and post-order experience described as negative: lost shipment, prolonged follow-up, disputes with billing, and eventual refund after escalation.
No specific comments on product performance, durability, or formulation appear in the available review set.
Communication characterized as poor: lack of proactive updates, accusations about theft, and rude replies when seeking order status or refunds.
Overall impression is negative: the reviewer advised against doing business due to how a lost order and refund were handled.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
Did business with this company for years for my waxing supplies. Their customer service was never good but the price was right.
The last time I placed an order, my order got lost. When I called to ask about it they said maybe someone had stolen it out of the mailbox. So I asked for a refund and that's when all hell broke loose. They told me they'd mail a new order but they didn't. When it didn't show up after a few weeks, I called again to find out the name of the person who normally handles those things and got talked to like dirt by some woman named **. She was so rude and unhelpful! After two months of being jerked around by this company, I called my credit card company and told them I was going to dispute the charges and put a stop payment on it. That's when someone finally said that they'd be happy to refund me and I didn't have to deal with their customer service ever again. Yay!
In short, don't do business with this company--it's not worth it. They seem shady!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nacach Wax is a business name associated with waxing supplies and related consumables. Consumers researching Nacach Wax should verify product ranges, supplier credentials, shipping and return policies, and contact options before purchasing. Look for up-to-date company pages, official contact details, and documented refund or warranty terms to assess reliability.