Reviews for Nero in this set show a split between software issues (licensing, activation, downloads and unexpected subscription charges) and cafe experiences (staff friendliness and occasional cleanliness concerns). Several reviewers describe difficulty cancelling subscriptions, delayed or missing refunds, and unresponsive support, so check billing and cancellation procedures before purchasing. Positive reports mainly concern helpful staff in cafés and instances where product feedback led to improvements. If evaluating Nero software, keep receipts, note activation codes, and confirm download availability; if evaluating a Nero café, consider local staff and cleanliness reports.
Examples from available reviews (Oct 2025 – Feb 2026).
Activation failed and customer service did not resolve the issue.
“your product status cannot be verified.”
Charged a year later without consent and support would not help.
“Never agreed to a subscription”
Praises Ellie for exemplary customer service and high quality coffee.
“Ellie at the Nero in Hertford town is a role model for customer service”
Cannot find cancel option and support does not respond.
“No option to cancel online subscription on the website”
Most reviewers report poor service—customer support, staff behavior, and cancellation processes frequently criticized.
Many users report unexpected charges, unclear pricing or missing deliveries, describing overcharges or inability to access paid items.
Website, activation and download flows commonly described as problematic: ads, hidden buttons, verification loops and unavailable versions.
Some reviewers praise software and cafe offerings, but others report licensing failures, download issues and inconsistent coffee/cleanliness.
Frequent complaints about unresponsive or templated support emails and hard-to-find contact options; a few note prompt, helpful replies.
Overall impressions skew negative due to billing, subscription and support failures, though some reviews highlight positive staff and improvements.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Quotes shortened · As of: February 2026
License deactivated after reinstall and support hasn't responded for weeks.
“the CD burning license is no longer accepted saying it has already been used.”
License deactivated after reinstall and support hasn't responded for weeks.
“the CD burning license is no longer accepted saying it has already been used.”
Longtime user enjoys Nero Platinum improvements and AI features.
“I am working with Nero Platinum for years and enjoy all the improvements in the last years!”
Longtime user enjoys Nero Platinum improvements and AI features.
“I am working with Nero Platinum for years and enjoy all the improvements in the last years!”
Reviewer states Nero provides great tools.
“Great tools”
Reviewer states Nero provides great tools.
“Great tools”
Software improves UI design and stays current with features.
“keeps getting better in UI design”
Software improves UI design and stays current with features.
“keeps getting better in UI design”
Bought suite with free drive but customer service ignored delivery emails.
“is simply ignored and NO reply at all!!”
Bought suite with free drive but customer service ignored delivery emails.
“is simply ignored and NO reply at all!!”
Boxed unlimited licence requires repeated online verification and fails offline.
“you need to verify it every 30 days.”
Boxed unlimited licence requires repeated online verification and fails offline.
“you need to verify it every 30 days.”
Remote support recovered files, but initial customer service was slow and inconsistent.
“I have now managed to recover all the old files”
Remote support recovered files, but initial customer service was slow and inconsistent.
“I have now managed to recover all the old files”
Cannot save presentations to MP4 or burn single files without license.
“it hasn't been possible to save presentations to MP4.”
Cannot save presentations to MP4 or burn single files without license.
“it hasn't been possible to save presentations to MP4.”
Longtime daily user wishes Nero a happy 30th anniversary and gratitude.
“Nero celebrates it 30th anniversary just now”
Longtime daily user wishes Nero a happy 30th anniversary and gratitude.
“Nero celebrates it 30th anniversary just now”
Reports poor performance and frequent system failures.
“Poor performance and lots of system failures.”
Reports poor performance and frequent system failures.
“Poor performance and lots of system failures.”
Software required online check after inactivity and now demands Nero Start password.
“called home while I was off-line”
Software required online check after inactivity and now demands Nero Start password.
“called home while I was off-line”
Paid subscription but locked out; Nero Start shows connection errors.
“it tells me it is a trial version which has expired”
Paid subscription but locked out; Nero Start shows connection errors.
“it tells me it is a trial version which has expired”
New version won't open older files and customer service is slow.
“it wont open up my older files created on the old version.”
New version won't open older files and customer service is slow.
“it wont open up my older files created on the old version.”
Requested refund under guarantee and still waiting three weeks.
“still waiting for a refund 3 weeks later”
Products continuously improved and feedback led to changes.
“the products continuously improve, very nice”
User says site was good but is now full of ads.
“now website full of ads”
Activation failed and customer service did not resolve the issue.
“your product status cannot be verified.”
Paid for backup software but cannot download purchased version.
“I can no longer download the nero back it up”
Paid £20 for options package but never received it.
“never received the package.”
Unexpected Nero advertisement popped up and was hard to close.
“an image appeared suddenly that blocked part of my work”
Cannot find cancel option and support does not respond.
“No option to cancel online subscription on the website”
Charged about $165 instead of advertised $69 and no support response.
“I got charged about $165.00”
Likes the atmosphere but thinks the coffee quality could improve.
“a lot of “Neros” have a really great atmosphere.”
Subscription change was not made clear and refund requests ignored.
“they have switched to a subscription service and did not make that clear”
Complains about cleanliness and an inattentive staff member touching hair.
“The place needs a good clean”
No contact details and no way to stop automatic subscription renewals.
“No contact details for anyone at Nero”
Forever licence requires online verification and causes repeated activation failures.
“it will only verify when you get online”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nero may refer to two common brands: Nero AG, a software company known for multimedia tools and subscription suites (e.g., Nero Platinum), and Caffè Nero, a coffeehouse chain. When reading reviews for “Nero,” distinguish software-related feedback (licensing, downloads, subscriptions, activation) from cafe-related feedback (staff, cleanliness, coffee quality) to find relevant user experiences.