Reviews Analyzed
20
We Collect & Analyze Reviews
Nero
Experiences & Reviews
Nero may refer to two common brands: Nero AG, a software company known for multimedia tools and subscription suites (e.g., Nero Platinum), and Caffè Nero, a coffeehouse chain. When reading reviews for “Nero,” distinguish software-related feedback (licensing, downloads, subscriptions, activation) from cafe-related feedback (staff, cleanliness, coffee quality) to find relevant user experiences.
Overview & Key Metrics
Positive Sentiment
30%
Latest Review
28d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Most reviewers report poor service—customer support, staff behavior, and cancellation processes frequently criticized.
Share of mentions
Weak
23%
💰
Value for money
Many users report unexpected charges, unclear pricing or missing deliveries, describing overcharges or inability to access paid items.
Share of mentions
Weak
11%
⚡
User experience
Website, activation and download flows commonly described as problematic: ads, hidden buttons, verification loops and unavailable versions.
Share of mentions
Weak
10%
🔧
Product quality
Some reviewers praise software and cafe offerings, but others report licensing failures, download issues and inconsistent coffee/cleanliness.
Share of mentions
Mixed
15%
📞
Communication
Frequent complaints about unresponsive or templated support emails and hard-to-find contact options; a few note prompt, helpful replies.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions skew negative due to billing, subscription and support failures, though some reviews highlight positive staff and improvements.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Bought Platinum unlimited 7 in 1…4 Years and Still Waiting for Help.
"Bought Platinum unlimited 7 in 1 January 2021. I installed and from then til now all i get is your product status cannot be verified. I Have asked so..."
David Viner-Mood
Trustpilot
Oct 01, 2025
Featured for: detailed activation and support failure
Took money without permission
"Took money a year after I bought their software. Never agreed to a subscription and totally surprised they kept my card details without my authorizati..."
James Wilding
Trustpilot
Oct 01, 2025
Featured for: unauthorised charge and unsubscribe loop
Ellie at the Nero in Hertford town is a…
"Ellie at the Nero in Hertford town is a role model for customer service and high quality cof..."
Buckstop
Trustpilot
Oct 01, 2025
Featured for: positive staff and coffee quality
No option to cancel online subscription…
"No option to cancel online subscription on the website and they never replied back to any of my emails!! Software service is good but they ignore ever..."
jean bragner
Trustpilot
Oct 01, 2025
Featured for: hidden cancel option, no replies
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
P
Paul
trustpilot.com
Oct 01, 2025
Very hard to get a refund
Not what I was expecting so asked for a refund under the 30 days money back guarantee st...
e
eric star
trustpilot.com
Oct 01, 2025
the products continuously improve, very nice
the products continuously improve, very nice some of...
S
Shawn Rutherford
trustpilot.com
Oct 01, 2025
what happened it was really good in its…
what happened it was really good i...
D
David Viner-Mood
trustpilot.com
Oct 01, 2025
Bought Platinum unlimited 7 in 1…4 Years and Still Waiting for Help.
Bought Platinum unlimited 7 in 1 January 2021. I installed and from then til now all i get is your product status cannot be verified. I Have asked so...
F
Fenton
trustpilot.com
Oct 01, 2025
I can no longer download the nero back…
I can no longer download the nero back it up I paid for the website is off...
C
Cornelius Mcguire
trustpilot.com
Oct 01, 2025
I ordered a package of options from NERO it cost £20 and never received the package.
Just deliver the p...
B
Bill Levinson
trustpilot.com
Oct 01, 2025
Nero Info removed successfully
I was working on a document in Word today, and an image appeared suddenly that blocked part of my work with an advertisement from Nero. It did appear...
j
jean bragner
trustpilot.com
Oct 01, 2025
No option to cancel online subscription…
No option to cancel online subscription on the website and they never replied back to any of my emails!! Software service is good but they ignore ever...
A
Anand Nagar
trustpilot.com
Oct 01, 2025
I want to express my bad experiece with Nero Platinum Suite 2024
I want to express my bad experiece I had with Nero Platinum Suite 2024 I was given the option to have the special offer for: "Nero Platinum Suite 2024...
M
Melanie
trustpilot.com
Oct 01, 2025
Great atmosphere
I find that a lot of “Neros” have a really great atmosphere. I love spending time th...
M
Mike Blackburn
trustpilot.com
Oct 01, 2025
Rip-Off?
Bought on site - 'special offer' price. The software is good, but they have switched to a subscription service and did not make that clear. I have now...
M
Mrs v wallbridge
trustpilot.com
Oct 01, 2025
The place needs a good clean .also…
The place needs a good clean .also there a young lad serving coffee and...
J
Jason Cox
trustpilot.com
Oct 01, 2025
No cancelation option and no contact details!
No contact details for anyone at Nero - that's a bad sign. The contact links are circular and don't ever lead you to an actual email, phone number or...
F
Fi Stewart
trustpilot.com
Oct 01, 2025
Unlimited license is a sham
The software has always been fine but their licensing authorisation sucks. I purchased unlimited licence platinum 2020 which i activated. But the upda...
d
david spann
trustpilot.com
Oct 01, 2025
Their customer service is OK but sucks…
Their customer service is OK but sucks real bad. I’ve saved a number when they have called me to help me al...
J
James Wilding
trustpilot.com
Oct 01, 2025
Took money without permission
Took money a year after I bought their software. Never agreed to a subscription and totally surprised they kept my card details without my authorizati...
D
Debbie
trustpilot.com
Oct 01, 2025
I visited Nero in derby every day most…
I visited Nero in derby every day most of the staff are friendly but the girl that was on today had no customers service at all the date is 25th off A...
A
ANA RODRIGUES
trustpilot.com
Oct 01, 2025
No disability awareness whatsoever
Your staff should be trained about disability or at least have some common sence about what not to ask people with disabilities. At Putney rail statio...
J
John Hainsby
trustpilot.com
Oct 01, 2025
Coffee with a smile
Nero, Chingford. What makes the difference is the staff, always friendly, alw...
B
Buckstop
trustpilot.com
Oct 01, 2025
Ellie at the Nero in Hertford town is a…
Ellie at the Nero in Hertford town is a role model for customer service and high quality cof...
Conclusion
Reviews for Nero in this set show a split between software issues (licensing, activation, downloads and unexpected subscription charges) and cafe experiences (staff friendliness and occasional cleanliness concerns). Several reviewers describe difficulty cancelling subscriptions, delayed or missing refunds, and unresponsive support, so check billing and cancellation procedures before purchasing. Positive reports mainly concern helpful staff in cafés and instances where product feedback led to improvements. If evaluating Nero software, keep receipts, note activation codes, and confirm download availability; if evaluating a Nero café, consider local staff and cleanliness reports.