The single available review reports generally positive outcomes: reasonable prices, perceived product quality, good packaging, and fast delivery. Customer service was inconsistent in the same interaction—an initial respondent lacked product knowledge, but a follow-up representative clarified details and restored confidence. The reviewer’s overall outcome was positive, ending with a completed purchase after receiving clearer information. Prospective buyers should weigh the positive logistics and product comments against the variable customer support experience and verify product details on official channels before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Good products, packaging, and delivery; initial customer service poor but later improved.
“The second lady took the time to listen and slowly made everything clear to me.”
Service quality varied: the initial representative lacked product knowledge, but a later agent listened, clarified details, and restored the reviewer’s confidence.
Reviewer described prices as reasonable and perceived good value, mentioning quality products and acceptable packaging alongside the pricing.
No specific comments on website or app usability; the review focuses on product quality, packaging, delivery speed, and customer support interactions.
Reviewer reported a wide range of quality products and good packaging; product quality was a key factor in deciding to purchase a skin cream.
Communication was inconsistent: an initial response lacked detail, while a subsequent representative was patient and explanatory, enabling the sale.
Overall experience described as positive: fast deliveries and satisfactory packaging, and clear follow-up answers led the reviewer to place an order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and refund requests were ignored.
“I ordered my hair products Botanic Batana Hair Oil and I never received anything.”
Product seemed fake and customer service was unresponsive.
“The product is NOT genuine Batana oil.”
Product was fake and the company refused a refund.
“Company is a complete fraud.”
Returned item but refund was denied after shipping label dispute.
“These ppl are crooks NEVER order anything from these ppl.”
Order delayed over two months and refund was refused.
“I've been chasing my order for more than 2 months”
No improvement after 90 days and refund denied over video requirement.
“Their policy of no questions asked is not true.”
Accidentally enrolled in a monthly subscription and charged repeatedly.
“Nowhere on the site was it clearly stated that I had subscribed to a monthly plan.”
Order not received and rating reflects shipping issues.
“I still have not received my products.”
Requested a refund for unopened products but the request was rejected.
“Products received unopened and i immediately requested details for a refund.”
Product claimed fake and company refused to refund money.
“Fake fake this mess not real”
Product was watery, foamed like soap, and considered not genuine.
“The oil is not oil because it is watery and foams like soap.”
Product caused severe hair loss after one use and seemed fake.
“after using it once, my hair fell off in clumps.”
Product was fake, used AI voice, and came from China.
“This is FAKE and a scam.”
They have a wide range of quality products at reasonable prices, with good packaging, fast deliveries though their customer service average. When I wanted to buy some skin creams from them, the lady who first responded to my queries was not fully acquainted with the product. I was dissatisfied with the kind of information she gave about the creams. Since I needed this cream, I had to contact them later in the day. I was hoping I would get someone else, and which I did. The second lady took the time to listen and slowly made everything clear to me. It was impressive, and at this point, I was confident in placing the order.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nganic is a company name consumers may search for when evaluating product quality, pricing, delivery, and customer support. People looking for Nganic reviews typically want verification of product details, shipping policies, return terms, and official contact channels. When researching Nganic, check the company’s official site or authorized retailers for product pages, ingredient lists, and up-to-date shipping and support information.