Reviewer feedback for OUFER shows a clear pattern: many customers appreciate fast shipping, neat packaging and low prices, while a notable share report product failures (peeling, discoloration, loose gems) and problems contacting support. Some shoppers report quick, helpful replacements, but others describe unanswered phones, ignored emails, or inadequate remedies. If you consider purchasing, verify material claims, keep photos and order records, and consider ordering a single item first to test durability. For purchases for fresh piercings or sensitive skin, prefer vendors with documented material certifications and clear return or support processes.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer praises quick responses, replacements, and prompt deliveries.
“the customer service they provide is top notch”
Company provides well-packaged, fast-delivered jewelry including real gold options.
“They have real gold options which is extremely hard to find sometimes”
Jewelry mislabeled as stainless steel degraded and required professional removal.
“Claims jewellery to be Stainless Steel when it's actually cheap plate.”
Company did not respond after price dropped on recent orders.
“they never answer any of them”
Service reports are mixed but tend negative: some buyers received prompt replacements, while many report unhelpful or absent customer support.
Perceptions of value vary: several reviewers praise low prices and deals; others cite price changes after purchase or misleading material labels.
Ordering and delivery are frequently praised for speed and packaging, but multiple reports note wrong/missing items or product usability problems.
Many reviews report quality issues: plating/paint loss, discoloration, loose or falling gems, and items that fail or irritate on wear.
Communication is inconsistent: some customers receive helpful email replies, while many report unanswered phone numbers, ignored emails, or auto-responses.
Overall impressions lean negative: positive reports highlight price and shipping, but a larger share details product or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product arrived in good condition and staff answered questions helpfully.
“The product arrived in good condition”
Product arrived in good condition and staff answered questions helpfully.
“The product arrived in good condition”
Order missing and company did not respond to inquiries.
“Ive emailed them countless times about my missing order, no updates, no contact at all.”
Order missing and company did not respond to inquiries.
“Ive emailed them countless times about my missing order, no updates, no contact at all.”
Nose rings were too small, looked tarnished, and company didn't respond.
“they dont look gold they look tarnished..”
Nose rings were too small, looked tarnished, and company didn't respond.
“they dont look gold they look tarnished..”
Package past estimated delivery date and customer service unreachable.
“haven’t received my package”
Package past estimated delivery date and customer service unreachable.
“haven’t received my package”
Earrings fit snugly and stones' color is beautiful.
“I absolutely love these earrings!”
Earrings fit snugly and stones' color is beautiful.
“I absolutely love these earrings!”
Earring failed to clasp and stones fell out despite replacement offer.
“stones fell out on first wear.”
Earring failed to clasp and stones fell out despite replacement offer.
“stones fell out on first wear.”
Late delivery and the received items were disappointing.
“Took to long to get here.”
Late delivery and the received items were disappointing.
“Took to long to get here.”
All jewelry arrived quickly and matched the description.
“All of the jewelry arrived quickly and exactly as described!”
All jewelry arrived quickly and matched the description.
“All of the jewelry arrived quickly and exactly as described!”
Reviewer praises the company's customer service.
“Great customer service!!”
Reviewer praises the company's customer service.
“Great customer service!!”
Fantastic experience with low prices, good craftsmanship, and fast delivery.
“All around fantastic experience”
Fantastic experience with low prices, good craftsmanship, and fast delivery.
“All around fantastic experience”
Customer service was quick and helpful swapping sizes.
“Top Notch Service”
Customer service was responsive and helpful with a size exchange.
“customer service was top notch!”
Fast shipping, good prices, and high-quality collection.
“Amazing collection”
Fast shipping, good prices, and high quality jewelry selection.
“Quick expedition, nice prices and amazing collection and quality”
Smooth transaction, super-fast shipping, and good quality.
“transaction was smooth and the shipping was super fast.”
Smooth transaction, fast shipping, and good product quality.
“transaction was smooth and the shipping was super fast.”
Large selection and easy ordering with fast shipping.
“Fast and efficient shipping”
Large selection, easy ordering, and fast efficient shipping.
“Fast and efficient shipping”
I never received my order.
“I never received it.”
The order was never received by the customer.
“I never received it.”
Needed 14k to avoid skin discoloration from stainless steel.
“stainless steel turned my hole where piercings go like a blueish green”
14k jewelry prevented skin discoloration caused by stainless steel.
“stainless steel turned my hole where piercings go like a blueish green.”
Opals fell out within two weeks, not worth the money.
“4 of the little opals have already fallen out.”
Multiple opals fell out after only two weeks of use.
“4 of the little opals have already fallen out.”
Threadless piercings broke repeatedly and remained loose.
“The threadless piercings are BAD.”
Threadless piercings broke multiple times and remained loose.
“The threadless piercings are BAD.”
Septum rings were good quality and shipped quickly.
“The quality of the septum rings were great too!”
Quick shipping and great septum ring quality.
“The quality of the septum rings were great too!”
Jewelry is great but lacks size variety.
“wish there was more variety to sizes!”
Jewelry is great but needs more size variety.
“great jewelry, wish there was more variety to sizes!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OUFER is an online retailer of body jewelry and piercing accessories. Consumers searching OUFER reviews typically look for information about product materials, durability, customer service responsiveness, shipping times and returns. This summary aggregates reviewer feedback to help shoppers evaluate OUFER’s performance across those common concerns.