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We Collect & Analyze Reviews

Smokstore
Experiences & Reviews

Smokstore is an online retailer of vaping hardware and accessories, selling devices, tanks, atomizers and spare parts. The site serves international customers with listed shipping options and support channels. Consumers researching Smokstore commonly check product availability, shipping times, refund policies and product authenticity before ordering.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 55%
Latest Review 18d
Overall Rating
2.9

Our Analysis

🎯

Service quality

Reviews show inconsistent order fulfillment: several customers report held payments, delayed shipments or refund difficulties, while others note fast handling and helpful service.

Share of mentions
20%
Mixed
💰

Value for money

Some customers report paying without receiving goods or receiving used items; others received items at advertised price or acceptable replacements.

Share of mentions
11%
Weak
⚡

User experience

Users report variable experiences with tracking, delivery and site selection: some received sealed items quickly, others faced unclear tracking and long waits.

Share of mentions
18%
Mixed
🔧

Product quality

Multiple buyers received new, sealed products or satisfactory replacements; a smaller group reports receiving used or counterfeit items and defective units.

Share of mentions
9%
Strong
📞

Communication

Customer contact varies: several reviews praise prompt, helpful responses (some naming an agent), while many describe no reply, poor translation or inconsistent updates.

Share of mentions
18%
Mixed
⭐

Overall experience

Overall impressions are mixed: roughly half of reviewers report successful orders and good service; a sizable minority report delays, refunds issues, or product concerns.

Share of mentions
23%
Mixed

View all 20 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

R
R C
trustpilot.com Oct 01, 2025

I got scammed out of my order AFTER…

I got scammed out of my order AFTER paying for it. I should have looked at the...

C
Chris Bradley
trustpilot.com Oct 01, 2025

I can’t really pass any judgement yet

I honestly don’t know what to think of my experience, as I only ordered my device 4 days ago (4th of August 2025), and the tracking section on the web...

M
Mark Vecchio
trustpilot.com Oct 01, 2025

Worst vape company I have ever dealt…

Worst vape company I have ever dealt with! All they did was take my money and hold it and make excuses and finally after over 2 weeks of placing an or...

C
CJ
trustpilot.com Oct 01, 2025

Update 4/11/25

**Edit 3/24- I received a reply from Smokstore offering a refund or the product. I chose to have the product mailed to me. I will update once I receiv...

Z
Zachary E. Mohrmann
trustpilot.com Oct 01, 2025

Everything...

Everything...! Great product, fast Handling & shipping. And to the fact I nev...

K
Karuneek Anand
trustpilot.com Oct 01, 2025

I received unbelievable customer…

I received unbelievable customer service from Coco who went out of his way to resolve my issue even though he was not required to do so. You d...

R
Robin
trustpilot.com Oct 01, 2025

Wish I could give 0 stars!!

Wish I could give 0 stars!! Ordered 2 Orbit Atomizers that would fit into a small envelope.. I have been waiting over a mont...

m
muth
trustpilot.com Oct 01, 2025

Happy With The Product and Service

Initially, the RTA that I wanted was out of stock. There was confusion about that so Smokstore offered me the newer version at the same price as the o...

J
Jonathan Schwartz-Redfox
trustpilot.com Oct 01, 2025

This store is an absolute joke!

This store is an absolute joke. Customer service is pretty much non-existent as I’ve emailed them numerous times to inquire as to whether or not my or...

G
Grim
trustpilot.com Oct 01, 2025

Replacement tank arrived, is new and works.

Purchased a replacement tank and no issues. Delivery timescales were detailed before checkout, and the item arrived within that w...

J
Jason Nielsen Jazmin Styles
trustpilot.com Oct 01, 2025

I used them in the past but it seems…

I used them in the past but it seems there down. It’s hard to find...

M
MOURADOFF
trustpilot.com Oct 01, 2025

Smokstore, I want my money back!

I wish I could choose the zero star rating : I ordered 2 RDAs from Smokstore at the end of may. They charged me but in fact the atties weren't availab...

f
florence straker
trustpilot.com Oct 01, 2025

The items I required were for an old…

The items I required were for an old product, and very difficult to source. Was delighted when Smokstore said they had them in stock, the order did ta...

R
RSB
trustpilot.com Oct 01, 2025

Responsive customer service!

Was notified by customer service item was no longer in stock and invited to choose another similar item. CS responded to all my...

B
B. A. Craighead
trustpilot.com Oct 01, 2025

They sell chinese knock offs...

This is a chinese company and they sold me a used chinese knock off of a vape pen. They also shared my email info...

L
Lydia Senter
trustpilot.com Oct 01, 2025

from a loyal Joyetech customer...

I've been a loyal Joyetech customer for years & was used to buying direct. SMOKSTORE took over sales recently & I was skeptical, I've had plenty of ba...

P
Phil Wainwright
trustpilot.com Oct 01, 2025

Not the quickest delivery, but I am happy with my order

I have given up vaping, but as I am listening to the news regarding limitations on liquids and devices, I decided I would re-equip. Just in case I am...

G
Gennifer Holtzhauer Gee
trustpilot.com Oct 01, 2025

** DONT USE THIS COMPANY** I hate that…

** DONT USE THIS COMPANY** I hate I had to give them 1 star to leave a review!! They suck they deserve ZERO STARS! it’s been 28 days since I ordered a...

J
Jaime Rabaca LeBlanc
trustpilot.com Oct 01, 2025

Ending my relationship with smokstore.com

I purchased 2 ecigs in November & got them right away. I ordered another one Dec 15, 2023 & customer service canceled my order, 2.5 weeks after I made...

S
Slavik
trustpilot.com Oct 01, 2025

Hello

Hello. I bought from smokstore on 24.11.2023 Order ID: 259371 - Smoktech Guardian Epipe Mod II, full kit, I received the article the other day, only t...

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Conclusion

Reviews for Smokstore show a mix of reliable orders and recurring problems. Several customers received genuine, sealed products and timely replacements, while others describe long shipping delays, unclear tracking and difficulties obtaining refunds. Communication is inconsistent: some buyers highlight prompt, helpful staff (often naming an agent), others report no replies or poor language handling. If you consider ordering, confirm stock, review the store’s stated shipping window and use a payment method with buyer protection; keep documentation of order and correspondence in case of disputes.