Reviews for Smokstore show a mix of reliable orders and recurring problems. Several customers received genuine, sealed products and timely replacements, while others describe long shipping delays, unclear tracking and difficulties obtaining refunds. Communication is inconsistent: some buyers highlight prompt, helpful staff (often naming an agent), others report no replies or poor language handling. If you consider ordering, confirm stock, review the store’s stated shipping window and use a payment method with buyer protection; keep documentation of order and correspondence in case of disputes.
Examples from available reviews (Oct 2025 – Feb 2026).
Customer says order was held, no shipping, and refund still pending.
“All they did was take my money and hold it and make excuses”
Coco provided exceptional customer service resolving the issue.
“I received unbelievable customer service from Coco”
Order tracking showed no updates and customer awaits email response.
“The carrier hasn't updated any tracking result”
Received a used knock-off product and experienced increased spam emails.
“they sold me a used chinese knock off of a vape pen.”
Reviews show inconsistent order fulfillment: several customers report held payments, delayed shipments or refund difficulties, while others note fast handling and helpful service.
Some customers report paying without receiving goods or receiving used items; others received items at advertised price or acceptable replacements.
Users report variable experiences with tracking, delivery and site selection: some received sealed items quickly, others faced unclear tracking and long waits.
Multiple buyers received new, sealed products or satisfactory replacements; a smaller group reports receiving used or counterfeit items and defective units.
Customer contact varies: several reviews praise prompt, helpful responses (some naming an agent), while many describe no reply, poor translation or inconsistent updates.
Overall impressions are mixed: roughly half of reviewers report successful orders and good service; a sizable minority report delays, refunds issues, or product concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: February 2026
No shipping confirmation after 12 days and customer awaits email response.
“It’s been 12 days and I haven’t received a confirmation that it shipped.”
Items listed as available but were out of stock and wrong color offered.
“It's just plain scummy to sell stuff you don't actually have stock of”
Order went pending, item later out of stock, and emails went unanswered.
“they took my money instantly and then the wait begins”
Shipping delayed beyond promised window causing customer inconvenience.
“my 20 day expensive shipping is not close to 30 days with no product”
Multiple days without contact; customer finds service extremely poor.
“the customer service is very, very, very poor.”
No shipping notification and inconsistent explanations led to a charge dispute.
“didn't receive tracking # or shipping notification.”
Product fit perfectly and staff kept customer updated until on-time delivery.
“Fit my vape perfectly.”
Order took six weeks but arrived safely and was legitimate.
“everything is delivered after 6 weeks waiting.”
Slow, awkward communication but refund was eventually processed.
“it took about a week and a half to refund but I did still receive the refund.”
High-quality products arrived safely and service was helpful.
“Coco was especially helpful”
Order placed weeks ago with no response despite payment being taken.
“Placed an order weeks ago. Haven’t heard anything but they took the money.”
Order not dispatched and no refund; customer initiated a chargeback.
“no reply / no refund.”
No tracking updates; reply promised but didn't arrive and suspect bank hack.
“These people are criminals!”
Customer canceled order and reports refund not received after promised timeline.
“I canceled the order, and it's been over ten days, but they have not refunded me as promised.”
Item shown as available but became unavailable and company did not refund.
“Site says - item is available and i can order and item will be shipped.”
Customer reports being scammed and losing money after payment.
“I got scammed out of my order AFTER paying for it.”
Order tracking showed no updates and customer awaits email response.
“The carrier hasn't updated any tracking result”
Customer says order was held, no shipping, and refund still pending.
“All they did was take my money and hold it and make excuses”
Customer experienced delayed communication but eventually received order promptly.
“customer service is spotty, but it is a legit site.”
Customer received a great product with fast handling and shipping.
“Great product, fast Handling & shipping.”
Coco provided exceptional customer service resolving the issue.
“I received unbelievable customer service from Coco”
Ordered small items but waited over a month with no delivery.
“I have been waiting over a month with no product..”
Smokstore provided consistent communication and an acceptable product replacement.
“They stayed in consistent communication with me throughout the process.”
Customer reports no responses to emails and unknown shipment status.
“Customer service is pretty much non-existent”
Replacement tank arrived new within the promised delivery window.
“New with seal intact.”
Longtime customer finds selection harder to find now compared to other sites.
“It’s hard to find selection of my goods as they had available online at other sights.”
Order charged despite unavailability; refund initially delayed but later issued.
“AND I STILL WANT MY MONEY BACK!”
Hard-to-find parts were sourced and delivered after a delay; service was helpful.
“Was delighted when Smokstore said they had them in stock”
Customer service promptly handled out-of-stock item and arranged delivery.
“CS responded to all my quires until an alternate item was selected then followed through on delivery.”
Received a used knock-off product and experienced increased spam emails.
“they sold me a used chinese knock off of a vape pen.”
After a defective device, customer service arranged a prompt replacement.
“Their customer service is excellant & couldn't be happier!”
Order arrived sealed and authentic but shipping was slower than expected.
“my device arrived sealed in original packaging.”
Order not received after 28 days and refund refused.
“it’s been 28 days since I ordered and NOTHING they are refusing to refund my money!”
Customer experienced long delays and poor translation-based communication.
“The customer service also sucks now!”
Received a used, scratched item poorly packaged and requests refund.
“both on the box and on the article I see signs of wear and use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Smokstore is an online retailer of vaping hardware and accessories, selling devices, tanks, atomizers and spare parts. The site serves international customers with listed shipping options and support channels. Consumers researching Smokstore commonly check product availability, shipping times, refund policies and product authenticity before ordering.