Customers describe two very different experiences: some orders never ship and refunds stall, while others get fast fixes. A common complaint is being charged for an order that wasn’t sent, followed by a late or missing refund. Other reviewers say items arrived sealed and authentic, and they name staff who solved issues quickly. Overall, reviews swing between fulfillment breakdowns and strong after-sales support.
Examples from available reviews (Oct 2025 – Mar 2026).
Order not dispatched and no refund; customer initiated a chargeback.
“no reply / no refund.”
Received a used knock-off product and experienced increased spam emails.
“they sold me a used chinese knock off of a vape pen.”
Coco provided exceptional customer service resolving the issue.
“I received unbelievable customer service from Coco”
Replacement tank arrived new within the promised delivery window.
“New with seal intact.”
Customers often say items showed as in stock but never shipped. Many reviews mention slow refunds and chargebacks when issues weren’t fixed. Others describe replacements and problems handled directly by specific agents.
Many reviewers report being charged for out-of-stock items or paying for expedited shipping without getting delivery on time. Some say products arrived sealed and authentic, which supports value when orders go through as expected. Claims of used items or discounted knock-offs lower confidence for some buyers.
Tracking and order-status updates are often missing or delayed, leaving customers unsure what’s happening. A few users say the site stocks hard-to-find parts and that processed orders arrived quickly. Several reviewers describe communication during checkout as slow or awkward.
Some reviews mention new, sealed replacements and packaging that arrived intact, while a few describe used or scratched items. A small but notable group says they received counterfeit or worn products. In several positive accounts, customer service arranged replacements for defective devices.
Complaints frequently cite no response or slow email replies. Other reviewers mention steady updates and hands-on help from named staff. A few negative reviews point to poor translation and unclear explanations.
Reviews divide between smooth purchases with helpful support and orders that never get fulfilled. The most common negative pattern is shipments being held back and refunds taking too long. Positive experiences focus on responsive service, verified authentic items, and fast replacements.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: March 2026
No shipping confirmation after 12 days and customer awaits email response.
“It’s been 12 days and I haven’t received a confirmation that it shipped.”
Items listed as available but were out of stock and wrong color offered.
“It's just plain scummy to sell stuff you don't actually have stock of”
Order went pending, item later out of stock, and emails went unanswered.
“they took my money instantly and then the wait begins”
Shipping delayed beyond promised window causing customer inconvenience.
“my 20 day expensive shipping is not close to 30 days with no product”
Multiple days without contact; customer finds service extremely poor.
“the customer service is very, very, very poor.”
No shipping notification and inconsistent explanations led to a charge dispute.
“didn't receive tracking # or shipping notification.”
Product fit perfectly and staff kept customer updated until on-time delivery.
“Fit my vape perfectly.”
Order took six weeks but arrived safely and was legitimate.
“everything is delivered after 6 weeks waiting.”
Slow, awkward communication but refund was eventually processed.
“it took about a week and a half to refund but I did still receive the refund.”
High-quality products arrived safely and service was helpful.
“Coco was especially helpful”
Order placed weeks ago with no response despite payment being taken.
“Placed an order weeks ago. Haven’t heard anything but they took the money.”
Order not dispatched and no refund; customer initiated a chargeback.
“no reply / no refund.”
No tracking updates; reply promised but didn't arrive and suspect bank hack.
“These people are criminals!”
Customer canceled order and reports refund not received after promised timeline.
“I canceled the order, and it's been over ten days, but they have not refunded me as promised.”
Item shown as available but became unavailable and company did not refund.
“Site says - item is available and i can order and item will be shipped.”
Customer reports being scammed and losing money after payment.
“I got scammed out of my order AFTER paying for it.”
Order tracking showed no updates and customer awaits email response.
“The carrier hasn't updated any tracking result”
Customer says order was held, no shipping, and refund still pending.
“All they did was take my money and hold it and make excuses”
Customer experienced delayed communication but eventually received order promptly.
“customer service is spotty, but it is a legit site.”
Customer received a great product with fast handling and shipping.
“Great product, fast Handling & shipping.”
Coco provided exceptional customer service resolving the issue.
“I received unbelievable customer service from Coco”
Ordered small items but waited over a month with no delivery.
“I have been waiting over a month with no product..”
Smokstore provided consistent communication and an acceptable product replacement.
“They stayed in consistent communication with me throughout the process.”
Customer reports no responses to emails and unknown shipment status.
“Customer service is pretty much non-existent”
Replacement tank arrived new within the promised delivery window.
“New with seal intact.”
Longtime customer finds selection harder to find now compared to other sites.
“It’s hard to find selection of my goods as they had available online at other sights.”
Order charged despite unavailability; refund initially delayed but later issued.
“AND I STILL WANT MY MONEY BACK!”
Hard-to-find parts were sourced and delivered after a delay; service was helpful.
“Was delighted when Smokstore said they had them in stock”
Customer service promptly handled out-of-stock item and arranged delivery.
“CS responded to all my quires until an alternate item was selected then followed through on delivery.”
Received a used knock-off product and experienced increased spam emails.
“they sold me a used chinese knock off of a vape pen.”
After a defective device, customer service arranged a prompt replacement.
“Their customer service is excellant & couldn't be happier!”
Order arrived sealed and authentic but shipping was slower than expected.
“my device arrived sealed in original packaging.”
Order not received after 28 days and refund refused.
“it’s been 28 days since I ordered and NOTHING they are refusing to refund my money!”
Customer experienced long delays and poor translation-based communication.
“The customer service also sucks now!”
Received a used, scratched item poorly packaged and requests refund.
“both on the box and on the article I see signs of wear and use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Smokstore is an online shop selling vaping devices, replacement parts, and accessories. Listings cover mods, tanks, pods, and coils, with compatibility notes and specs. Customers can place orders online for domestic and international shipping. Product pages show photos and technical details to compare models. Support runs through email, plus order-tracking tools on the site.