Many customers commend SolaWave’s customer service for quick replies and practical replacements. Several users say their skin looked better with regular use. Multiple complaints mention device breakdowns, wiring or charger failures, and returns that are difficult to access. Several negative reviews also point to shipping delays and unclear safety or tracking details.
Examples from available reviews (Dec 2021 – Mar 2026).
Quality products produced visible results in about thirty days.
“have seen results in approx 30 days.”
Luke resolved a product issue and earned a loyal customer.
“Luke went above and beyond to solve it for me.”
Product developed wiring issues and company refused a refund.
“This product has wiring issues”
Long delivery delays and poor tracking caused major frustration.
“After 22 days I am still waiting for my product.”
Reviewers often describe customer support as quick and helpful, with replacements and troubleshooting arranged. Several posts mention specific representatives and walk through the step-by-step help they received. A smaller number of reviewers say promised follow-through did not happen.
Some users report noticeable skin improvements and recommend the devices based on those results. Others say they saw little change after weeks of use and note that refunds were issued. Value perceptions shift depending on how long the device lasts and how warranty or refund requests turn out.
Many customers call the website easy to use and describe quick responses during ordering and setup. Some report a return portal that is slow, hard to access, and difficult to use to finish returns. In-use experiences range from clear improvements to frustration when devices stop working.
Positive reviews point to visible results and strong performance for some users. Multiple reports describe early failures, including wiring problems, chargers or battery packs that stop working, and missing controls. Warranty replies and replacements fixed some issues, but not in every case.
Several customers highlight proactive outreach, helpful chat agents, and clear pre-shipping checks. Another group describes long delivery delays, missing tracking updates, and mixed messages from support. A few reviewers say safety instructions or contraindications were not clear to them.
Feedback splits between high satisfaction driven by responsive support and product results, and low ratings tied to device failures or shipping issues. For many buyers, strong service helps offset product problems. Still, the mix of standout support and repeated quality or delivery breakdowns leaves sharply different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Quality products produced visible results in about thirty days.
“have seen results in approx 30 days.”
Quality products produced visible results in about thirty days.
“have seen results in approx 30 days.”
Device failed within four months and refund was difficult to obtain.
“the device only lasted <4 months before it stopped working.”
Device failed within four months and refund was difficult to obtain.
“the device only lasted <4 months before it stopped working.”
Customer service helped recover a lost package and inspired confidence.
“Solawave has gone above and beyond to help me with a lost package.”
Customer service helped recover a lost package and inspired confidence.
“Solawave has gone above and beyond to help me with a lost package.”
Customer support was fast and handled my return efficiently.
“Their customer support is amazing and so fast!”
Customer support was fast and handled my return efficiently.
“Their customer support is amazing and so fast!”
Safety contraindications were not clearly disclosed and returns were difficult.
“instruction manual lists safety contraindications (visible veins/redness)”
Safety contraindications were not clearly disclosed and returns were difficult.
“instruction manual lists safety contraindications (visible veins/redness)”
Product developed wiring issues and company refused a refund.
“This product has wiring issues”
Product developed wiring issues and company refused a refund.
“This product has wiring issues”
Mask improved neck appearance before wedding and service replaced frayed cord.
“I looove my red light therapy neck & chest mask from Solawave.”
Mask improved neck appearance before wedding and service replaced frayed cord.
“I looove my red light therapy neck & chest mask from Solawave.”
Customer service promised a replacement but failed to follow through.
“This time the customer service did NOT follow through.”
Customer service promised a replacement but failed to follow through.
“This time the customer service did NOT follow through.”
After trying two masks, this one performed best with great results.
“I’ve had 2 masks and this by far is the one I would recommend~Great Results!”
After trying two masks, this one performed best with great results.
“I’ve had 2 masks and this by far is the one I would recommend~Great Results!”
Customer service made an exception and replaced a faulty device.
“thanks to his efforts, Solawave determined to replace my device.”
Customer service made an exception and replaced a faulty device.
“thanks to his efforts, Solawave determined to replace my device.”
Luke resolved a product issue and earned a loyal customer.
“Luke went above and beyond to solve it for me.”
Luke resolved a product issue and earned a loyal customer.
“Luke went above and beyond to solve it for me.”
Company proactively confirmed shipping address before sending purchase.
“reached out to check that my shipping address was correct”
Company proactively confirmed shipping address before sending purchase.
“reached out to check that my shipping address was correct”
Customer service quickly troubleshot charging issue and resolved it.
“they responded within minutes and arranged for a representative to call me back.”
Customer service quickly troubleshot charging issue and resolved it.
“they responded within minutes and arranged for a representative to call me back.”
Customer service helped with ordering and device usage.
“Mary was so helpful with my ordering and finding what was best for me.”
Product and charger failed after few uses; warranty response delayed.
“the charger failed.”
Company provided continuous support but product didn't suit skin.
“Excellent experience all around with Solawave.”
Customer service resolved an issue and exceeded expectations.
“Amazing product and great customer service - they went above and beyond to resolve the issue .”
Return portal and process were slow and difficult to access.
“Terrible return service.”
Easy site, responsive service, and noticeable skin improvements.
“Customer service is responsive, pleasant, and helpful.”
Customer service quickly replaced a faulty battery pack.
“They answered my email lightning fast and shipped out a replacement”
Customer service promptly replaced a broken wand.
“Customer service was efficient and prompt with a replacement.”
Company accepted return and issued a full refund after contact.
“I got a full refund!”
Helpful chat with Mary provided information and led to purchase.
“had such a great chat with Mary.”
Immediate responses from customer service; enjoying the product.
“Excellent service, immediate responses to questions.”
Company promptly sent a replacement after carrier lost the package.
“they promptly sent me a replacement within two days.”
Customer service handled delivery issues; product showed impressive results.
“I am so pleased with Solawave.”
Company replaced a stolen parcel and was responsive throughout.
“they offered to send a replacement”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SolaWave makes and sells at-home skincare devices that use light and microcurrent for facial and body treatments. The company runs an online store with product pages that list technical specs and usage instructions. SolaWave also shares safety details and warranty terms for its devices and accessories. Customer support is available for warranty claims and product troubleshooting.