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We Collect & Analyze Reviews

SolaWave
Experiences & Reviews

SolaWave is a direct-to-consumer skincare brand focused on at-home red-light therapy devices and related accessories. Consumers researching SolaWave commonly check product pages, usage guidance, warranty and return policies before purchasing. Independent reviews are frequently consulted for device durability, shipping reliability and customer-support responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 71%
Latest Review 18d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Many reviewers describe helpful, responsive customer service and replacements, but several also report slow or inconsistent replies and warranty frustrations.

Share of mentions
26%
Mixed
💰

Value for money

A small share of reviewers mention cost: some cite high prices or wasted money when products fail, while others accept refunds or replacements.

Share of mentions
5%
Mixed
⚡

User experience

Site navigation, product information and a skin quiz are praised; a minority report friction with return portals or verification steps.

Share of mentions
6%
Strong
🔧

Product quality

Numerous users report visible skin improvements, while a notable number report early failures, faulty chargers/batteries or non-working units.

Share of mentions
16%
Mixed
📞

Communication

Some reviewers praise proactive outreach and fast replacement shipping; others describe broken tracking links, conflicting updates, and delayed responses.

Share of mentions
20%
Mixed
⭐

Overall experience

Overall impressions are split: many customers are satisfied with results and support, while a subset report delivery, return or product-failure issues.

Share of mentions
26%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kristina Matus
trustpilot.com Oct 01, 2025

Solawave!

Super excited to start my journey with solawave. After many back and forths with myself over the cost of red light therapy I finally took the leap. Ma...

j
janie
trustpilot.com Oct 01, 2025

I first purchased a solar wave in 2022

I first purchased a solar wave in 2022 It lasted for about 20 applications ( uses) The company eventually sent me a new one ., i was appreciative. Thi...

M
Melissa Guillory
trustpilot.com Oct 01, 2025

Excellent experience and product

Excellent experience all around with Solawave. From pre-purchase questions, to insight into my experience midway, then assis...

O
Ongma Gurung
trustpilot.com Oct 01, 2025

Amazing product and great customer…

Amazing product and great customer service - they went above a...

N
Nikacia Shea
trustpilot.com Oct 01, 2025

Terrible return service

Terrible return service. I had to send 2 emails just to get ACCESS to the "return portal". Good thing they give you 60 days to return an item because...

L
Lora Ann Sanders
trustpilot.com Oct 01, 2025

Self-care at its finest!

Solawave site is very easy to navigate. It has all the product info one needs to make an informed purchase. The skin quiz to help determine one’s need...

P
Paulette Guinart
trustpilot.com Oct 01, 2025

Really Great Customer Service!

I had an issue with the battery pack. The customer service was phenomenal! They answered my email lightning fast and shipped out a repl...

J
Justine
trustpilot.com Oct 01, 2025

Customer service and brand is loyal to customers!

Sadly my new Solawave head broke on the third use. I previously registered the wand & contacted customer service. Customer service was efficient and p...

B
Barb Lambros
trustpilot.com Oct 01, 2025

I had bought back in November the Eye…

I had bought back in November the Eye Pro Recovery Mask buy one. Get one free. I had only used it twice as it was bothering my eyes. I called them And...

c
customerMary Ellen Gross
trustpilot.com Oct 01, 2025

I had a question about the Eye Recovery…

I had a question about the Eye Recovery , and had such a great cha...

P
Patricia Lepior
trustpilot.com Oct 01, 2025

Excellent service

Excellent service, immediate responses to quest...

M
Michelle Morgan
trustpilot.com Oct 01, 2025

Blown away!

I recently ordered from Solawave, but unfortunately, FedEx lost my package. I was pleasantly surprised when Mary at Solawave reached out to check if I...

n
natasha ali
trustpilot.com Oct 01, 2025

I am so pleased with Solawave

I am so pleased with Solawave. I'm not just talking about my facemask but the entire experience. When I ran into delivery problems with my device, I w...

M
Maria
trustpilot.com Oct 01, 2025

Fantastic customer service

I'm writing this specifically to praise the customer service of Solawave. I ordered during Xmas and my parcel arrived later than expected, so I had al...

M
Mary Leary
trustpilot.com Oct 01, 2025

I purchased a red light therapy wand…

I purchased a red light therapy wand almost a year ago & for the most part it worked well & it seemed to have a positive effect--lines not as deep; mo...

T
Tish Doyle-Morrow
trustpilot.com Oct 01, 2025

After 22 days I am still waiting for my…

After 22 days I am still waiting for my product. After reading all of the similar reviews on the companies own site with no response from the company...

A
Anna
trustpilot.com Oct 01, 2025

Have not seen great results

Updated: I bought a wand and have been using it everyday for the past 6 weeks. Unfortunately I have not seen much improvement...

D
Deborah Clements
trustpilot.com Oct 01, 2025

Faulty? …

I am writing this in the hope of a response from the company. I bought the product a little while ago and hadn't got around to...

R
Rebecca ODonovan
trustpilot.com Oct 01, 2025

Item didn’t arrive and no refund has been issued

I placed my order on the 14th November and my item still hasn’t arrived! I have contacted customer service several times, only to be given tracking nu...

L
Louise B
trustpilot.com Oct 01, 2025

placed an order with Solawave on…

placed an order with Solawave on November 24, 2024, and was informed that it was being dispatched. However, my experience since then has been highly f...

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Conclusion

Reviews for SolaWave show a mix of outcomes: many customers praise responsive support, replacements and refunds, and report visible skin benefits. At the same time, a substantial number of reviews describe broken units, charger or battery failures, delayed replies, and shipping or return-portal friction. If you are considering a SolaWave purchase, check the company’s warranty and return policy, retain tracking information, and contact customer support promptly for issues. These reviews suggest weighing potential product benefits against reported reliability and delivery concerns before buying.