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We Collect & Analyze Reviews

Straight My Teeth
Experiences & Reviews

Straight My Teeth was a direct-to-consumer orthodontic provider focused on clear aligner treatment, offering at-home impression kits and in-clinic 3D scans to produce aligners and retainers. Consumers typically search for Straight My Teeth when comparing clear aligner options, impression-kit workflows, treatment refinements, retainer support, refunds and customer service experiences.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 18d
Overall Rating
1.5

Our Analysis

๐ŸŽฏ

Service quality

Most reviews describe disrupted or incomplete service delivery: delayed or missing items, halted treatment steps, and unexpected business closures affecting care.

Share of mentions
21%
Weak
๐Ÿ’ฐ

Value for money

Many reviewers report paying full fees or extra charges but not receiving promised follow-up treatment or refunds, causing strong concerns about value.

Share of mentions
14%
Weak
โšก

User experience

Mixed accounts: some users praise an easy process or 3D scan visit, while others report faulty impression kits, lost moulds or confusing steps.

Share of mentions
4%
Mixed
๐Ÿ”ง

Product quality

Frequent complaints about aligners and retainers: broken or brittle retainers, poorly fitting aligners, limited tooth movement or missing replacement devices.

Share of mentions
19%
Weak
๐Ÿ“ž

Communication

Dominant issue across reviews: bounced emails, slow or no replies, and customers unable to reach staff or obtain refunds or support.

Share of mentions
20%
Weak
โญ

Overall experience

Most reviewers report negative end-to-end experiences โ€” treatment gaps, lack of support or financial loss โ€” though a small number report satisfactory results.

Share of mentions
21%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

K
Kas
trustpilot.com Oct 01, 2025

CORRUPT BUSINESS!

How do I get my money back??? How?? They took my money and then the business closed down? My teeth are a mess!!! An...

K
Kt
trustpilot.com Oct 01, 2025

Took my money and never got my next set of retainers, all emails bounce:(

Paid extra for full coverage, and now all emails bounce, unable to make any contact, no phone number, no new retainers, extremely upset I paid a large...

L
Laura Holland
trustpilot.com Oct 01, 2025

Paid extra no support for retainer

Paid extra for additional treatment when the first set didn't fully straighten my teeth. Now I kept trying ways to reach so...

C
Caeli
trustpilot.com Oct 01, 2025

Straight My Teeth was so simple to use

Straight My Teeth was so simple to use, no issues, no drama, and I h...

B
Bec
trustpilot.com Oct 01, 2025

Dont use

Had aligners from here in 2022. Theyve now since closed down, i need more retainers as they have both broken....

C
Courtney Blackburn
trustpilot.com Oct 01, 2025

Emails always bounce

Every time I email I get an email bounce back saying No connection could be made because the target computer actively refused it. This usually results...

K
Kelly Spicer
trustpilot.com Oct 01, 2025

Useless and a waste of money

My first set of aligners didnโ€™t work, I got to the end and they were not straight then the retainer snapped. It took months of emails to get another i...

J
JP
trustpilot.com Oct 01, 2025

SCAM, do not use

One of the worst experiences ever, always go to a professional dentist! Decided to pay the full amount of over ยฃ600+ for the full Invisalign treatment...

L
Lizzie
trustpilot.com Oct 01, 2025

Half a job!

Half a job! I left a review on 20 May 2021, because the customer service that I received initially was great. After this, towards the end of my teeth...

S
Sarah Humphries
trustpilot.com Oct 01, 2025

AVOID AVOID

Communication was very bad during treatment and the email replies were in broken English. Finished treatment now but retainers have cracked. Emails bo...

Z
Z bed
trustpilot.com Oct 01, 2025

The WORST experience ever.

The WORST experience ever. I paid the full amount and had to continually contact this company to start the process. They were not answering the phone...

J
Josh Robison
trustpilot.com Oct 01, 2025

Shocking unresponsive to emails bag ofโ€ฆ

Shocking unresponsive...

H
Hanna
trustpilot.com Oct 01, 2025

Wore my aligners for the entireโ€ฆ

Wore my aligners for the entire duration (around 6 months) and there was 0 results. I raised concern midway that there was no change and w...

M
Maryam Rostami Ravari
trustpilot.com Oct 01, 2025

Do not purchase from them.they tookโ€ฆ

Do not purchase from them.they took ยฃ700 from my account and just sent the first...

M
Marcin Skalski
trustpilot.com Oct 01, 2025

Do not recommend

I've finished my treatment few months ago- following they advise after 1 year wearing retainers I stopped completely like they advised me. In few week...

S
Sarah
trustpilot.com Oct 01, 2025

Once I completed all aligners I wantedโ€ฆ

Once I completed all aligners I wanted refinement, I sent new moulds they got lost, even tho someone at straight my teeth signed for it as I...

J
Joann Mcroy
trustpilot.com Oct 01, 2025

Had the treatment but still crooked teeth

I had the full treatment and was really happy but only got one retainer and they broke quite quickly. They become quite brittle after about 2 weeks. S...

J
Jeeeeeey
trustpilot.com Oct 01, 2025

This is a bogus company

This is a bogus company. I fully paid for the night aligners only for them to...

c
customer
trustpilot.com Oct 01, 2025

Whats happened to this company

The treatment was overall good, but I was meant to be sent a new...

P
Peter Holland Wheeler
trustpilot.com Oct 01, 2025

Scam - started off well but then...

IT all started off very well. Moulding impressions didn't really work for me so they invited me in to their studio for a 3D scan of my teeth, great! T...

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Conclusion

The supplied reviews consistently report breakdowns in aftercare and communications: many customers describe bounced emails, unanswered requests for replacement retainers, and difficulty obtaining refunds. Several reviewers say they paid significant sums (one reports over ยฃ600) yet did not receive completed treatment or were asked to pay extra. A minority of reviewers report a straightforward process and positive results, indicating some treatments proceeded successfully. Prospective customers should document payments and correspondence, consider alternative providers with clear refund and support policies, and consult a local dentist or orthodontist before committing to treatment.