Reviews Analyzed
21
We Collect & Analyze Reviews
Straight My Teeth
Experiences & Reviews
Straight My Teeth was a direct-to-consumer orthodontic provider focused on clear aligner treatment, offering at-home impression kits and in-clinic 3D scans to produce aligners and retainers. Consumers typically search for Straight My Teeth when comparing clear aligner options, impression-kit workflows, treatment refinements, retainer support, refunds and customer service experiences.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
18d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviews describe disrupted or incomplete service delivery: delayed or missing items, halted treatment steps, and unexpected business closures affecting care.
Share of mentions
Weak
21%
💰
Value for money
Many reviewers report paying full fees or extra charges but not receiving promised follow-up treatment or refunds, causing strong concerns about value.
Share of mentions
Weak
14%
⚡
User experience
Mixed accounts: some users praise an easy process or 3D scan visit, while others report faulty impression kits, lost moulds or confusing steps.
Share of mentions
Mixed
4%
🔧
Product quality
Frequent complaints about aligners and retainers: broken or brittle retainers, poorly fitting aligners, limited tooth movement or missing replacement devices.
Share of mentions
Weak
19%
📞
Communication
Dominant issue across reviews: bounced emails, slow or no replies, and customers unable to reach staff or obtain refunds or support.
Share of mentions
Weak
20%
⭐
Overall experience
Most reviewers report negative end-to-end experiences — treatment gaps, lack of support or financial loss — though a small number report satisfactory results.
Share of mentions
Weak
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Straight My Teeth was so simple to use
"Straight My Teeth was so simple to use, no issues, no drama, and I h..."
Caeli
Trustpilot
Oct 01, 2025
Featured for: Positive outcome, typical praise
Took my money and never got my next set of retainers, all emails bounce:(
"Paid extra for full coverage, and now all emails bounce, unable to make any contact, no phone number, no new retainers, extremely upset I paid a large..."
Kt
Trustpilot
Oct 01, 2025
Featured for: Missing retainers, no contact
SCAM, do not use
"One of the worst experiences ever, always go to a professional dentist! Decided to pay the full amount of over £600+ for the full Invisalign treatment..."
JP
Trustpilot
Oct 01, 2025
Featured for: Paid full, alleges scam
Emails always bounce
"Every time I email I get an email bounce back saying No connection could be made because the target computer actively refused it. This usually results..."
Courtney Blackburn
Trustpilot
Oct 01, 2025
Featured for: Emails bounce, technical failure
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kas
trustpilot.com
Oct 01, 2025
CORRUPT BUSINESS!
How do I get my money back??? How?? They took my money and then the business closed down? My teeth are a mess!!! An...
K
Kt
trustpilot.com
Oct 01, 2025
Took my money and never got my next set of retainers, all emails bounce:(
Paid extra for full coverage, and now all emails bounce, unable to make any contact, no phone number, no new retainers, extremely upset I paid a large...
L
Laura Holland
trustpilot.com
Oct 01, 2025
Paid extra no support for retainer
Paid extra for additional treatment when the first set didn't fully straighten my teeth. Now I kept trying ways to reach so...
C
Caeli
trustpilot.com
Oct 01, 2025
Straight My Teeth was so simple to use
Straight My Teeth was so simple to use, no issues, no drama, and I h...
B
Bec
trustpilot.com
Oct 01, 2025
Dont use
Had aligners from here in 2022. Theyve now since closed down, i need more retainers as they have both broken....
C
Courtney Blackburn
trustpilot.com
Oct 01, 2025
Emails always bounce
Every time I email I get an email bounce back saying No connection could be made because the target computer actively refused it. This usually results...
K
Kelly Spicer
trustpilot.com
Oct 01, 2025
Useless and a waste of money
My first set of aligners didn’t work, I got to the end and they were not straight then the retainer snapped. It took months of emails to get another i...
J
JP
trustpilot.com
Oct 01, 2025
SCAM, do not use
One of the worst experiences ever, always go to a professional dentist! Decided to pay the full amount of over £600+ for the full Invisalign treatment...
L
Lizzie
trustpilot.com
Oct 01, 2025
Half a job!
Half a job! I left a review on 20 May 2021, because the customer service that I received initially was great. After this, towards the end of my teeth...
S
Sarah Humphries
trustpilot.com
Oct 01, 2025
AVOID AVOID
Communication was very bad during treatment and the email replies were in broken English. Finished treatment now but retainers have cracked. Emails bo...
Z
Z bed
trustpilot.com
Oct 01, 2025
The WORST experience ever.
The WORST experience ever. I paid the full amount and had to continually contact this company to start the process. They were not answering the phone...
J
Josh Robison
trustpilot.com
Oct 01, 2025
Shocking unresponsive to emails bag of…
Shocking unresponsive...
H
Hanna
trustpilot.com
Oct 01, 2025
Wore my aligners for the entire…
Wore my aligners for the entire duration (around 6 months) and there was 0 results. I raised concern midway that there was no change and w...
M
Maryam Rostami Ravari
trustpilot.com
Oct 01, 2025
Do not purchase from them.they took…
Do not purchase from them.they took £700 from my account and just sent the first...
M
Marcin Skalski
trustpilot.com
Oct 01, 2025
Do not recommend
I've finished my treatment few months ago- following they advise after 1 year wearing retainers I stopped completely like they advised me. In few week...
S
Sarah
trustpilot.com
Oct 01, 2025
Once I completed all aligners I wanted…
Once I completed all aligners I wanted refinement, I sent new moulds they got lost, even tho someone at straight my teeth signed for it as I...
J
Joann Mcroy
trustpilot.com
Oct 01, 2025
Had the treatment but still crooked teeth
I had the full treatment and was really happy but only got one retainer and they broke quite quickly. They become quite brittle after about 2 weeks. S...
J
Jeeeeeey
trustpilot.com
Oct 01, 2025
This is a bogus company
This is a bogus company. I fully paid for the night aligners only for them to...
c
customer
trustpilot.com
Oct 01, 2025
Whats happened to this company
The treatment was overall good, but I was meant to be sent a new...
P
Peter Holland Wheeler
trustpilot.com
Oct 01, 2025
Scam - started off well but then...
IT all started off very well. Moulding impressions didn't really work for me so they invited me in to their studio for a 3D scan of my teeth, great! T...
Conclusion
The supplied reviews consistently report breakdowns in aftercare and communications: many customers describe bounced emails, unanswered requests for replacement retainers, and difficulty obtaining refunds. Several reviewers say they paid significant sums (one reports over £600) yet did not receive completed treatment or were asked to pay extra. A minority of reviewers report a straightforward process and positive results, indicating some treatments proceeded successfully. Prospective customers should document payments and correspondence, consider alternative providers with clear refund and support policies, and consult a local dentist or orthodontist before committing to treatment.