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We Collect & Analyze Reviews

The CPAP Shop
Experiences & Reviews

The CPAP Shop is a U.S. retailer focused on continuous positive airway pressure (CPAP) machines, masks, replacement parts and consumable supplies for sleep apnea. It operates an online store and physical retail locations, processes prescription-required orders, and provides product support and warranty handling for CPAP equipment.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 20d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Some customers report helpful in-store and phone staff; many describe slow callbacks, unreturned support requests, and order mishandling.

Share of mentions
20%
Weak
💰

Value for money

Several buyers note good prices or sales; many others complain about high costs, restocking fees, and unrecovered payments for undelivered or nonrefundable items.

Share of mentions
15%
Weak
⚡

User experience

Long-term and in-store shoppers report smooth experiences; many reviewers describe shipping delays, website or checkout errors, and restrictive return policies.

Share of mentions
20%
Weak
🔧

Product quality

Some reviewers praise product quality; others report defective or incompatible units, broken parts, and fit/size issues that prompted returns or service requests.

Share of mentions
8%
Weak
📞

Communication

Some reviews praise reachable phone and chat support; a larger share report frequent marketing emails, slow or missing email replies, missed callbacks, and poor tracking updates.

Share of mentions
17%
Weak
⭐

Overall experience

Repeat customers describe reliable purchases and helpful staff; many others report delivery delays, product failures, refund disputes, and inconsistent customer service.

Share of mentions
21%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Sally Davis
trustpilot.com Oct 01, 2025

I would do negative stars if I could

I would do negative stars if I could. I ordered a travel cpap and from day one, it simply shuts off by itself. I have called numerous times since purc...

D
DK
trustpilot.com Oct 01, 2025

Awesome Customer/Technical Service

Customer service was very knowledgable and really knew the details that mattered about their pro...

R
Ralph Nelson
trustpilot.com Oct 01, 2025

Something is wrong at this company

Something is wrong with this company. The headgear for my full face mask CPAP headgear broke. When I can’t use my CPAP I tend to back into a-fib. Beca...

J
John Jorgensen
trustpilot.com Oct 01, 2025

Terrible service

This is the worst customer service I can remember. I had purchased my first CPAP with them and it worked great. I inquired about a travel CPAP and was...

V
Vic A.
trustpilot.com Oct 01, 2025

I wish there was a zero star review

I wish there was a zero star review. I put an order in for the first time. didn't read any reviews. paid for it. They sent a usps tracking number, but...

M
Meaningful Change HR
trustpilot.com Oct 01, 2025

I only buy from the CPAP Shop

I have been buying my CPAP supplies from them fir several years. They have quality products...

J
J Thompson
trustpilot.com Oct 01, 2025

Great place to buy your CPAP gear

Good prices, fast shipping at reasonable cost, TERRIFIC Customer Service & Support. I've been buying CPAP gear here for at least 15 years: multiple ma...

C
Chris C.
trustpilot.com Oct 01, 2025

thecpapshop.com is a joke!

I've ordered from this garbage company a few times and half the time it has been an atrocious experience. The first time I ordered a new CPAP machine...

T
Tony Haynes
trustpilot.com Oct 01, 2025

They send me emails non stop and I cant…

They send me emails non stop and I cant block them for some r...

P
Pedro Rodriguez
trustpilot.com Oct 01, 2025

Disappointing Experience

I am extremely disappointed with the service provided by thecpapshop.com. Despite their claims of a seamless process, my experience has been far from...

B
Brian Morris
trustpilot.com Oct 01, 2025

Ordered a Airsence 10 which now I have…

Ordered a Airsence 10 which now I have a problem with. I purchased on 1-3-23 which is still under warranty. I have severe sleep apnea and ordered a re...

M
Mr. Blu
trustpilot.com Oct 01, 2025

Horrible Company

Never order from theses joker's. They so say that they can't cancel a order right afte...

A
Alan Cohen
trustpilot.com Oct 01, 2025

I just came back from thecpapshop in…

I just came back from thecpapshop in West Berlin, NJ. Wow! They are so nice! I bought a side cover for my resmed 10 since I no longer use the chamber....

J
John LeGrand
trustpilot.com Oct 01, 2025

Purchase a Resmed Travel Mini Travel…

Purchase a Resmed Travel Mini Travel Case from The CPAP Shop. When it arrived, I noticed it was too small for what I hoped for and kindly requested an...

t
tran tran
trustpilot.com Oct 01, 2025

Their return policy is limited

Their return policy is limited. I bought a chin strap. I had to open the flimsy plastic bag to try it on. Got itchy from the material. The CPAP won’t...

G
Gregory O'Neal
trustpilot.com Oct 01, 2025

Comple Fake Site Don't Go there!

With reference to this dispute I have furnished you with the information. I received, returned (with their RMA),furnished you with tracking number and...

J
Jason Bungard
trustpilot.com Oct 01, 2025

Done with this broken website.

I've bought from them twice before, no problems at all. But not this time. I cannot log in, website will not accept my password (same password that ha...

D
David Ashton
trustpilot.com Oct 01, 2025

Very show service

Very, very slow fulfillment ... Ordered on October 6, 2022. Heard nothing. Did a "Chat" on October 11. Agent writes that my order came in after 3:00 p...

J
James Monath
trustpilot.com Oct 01, 2025

Very diligent and thorough

Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I s...

A
Az Ne
trustpilot.com Oct 01, 2025

Lied about machine being In-Stock

They will sell you machines that are not in...

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Conclusion

Reviews show a clear split: some customers, especially long-term and in-store shoppers, report helpful staff, accurate advice, and satisfactory orders. However, a substantial number of reviewers describe slow fulfillment, website or checkout problems, frequent marketing emails, and difficulties obtaining refunds or callbacks. Multiple complaints reference return-policy limitations, delayed or missing tracking updates, and occasional defective or incompatible items. If you consider ordering, review the company’s return and warranty terms, confirm stock and prescription processes before purchase, and keep records of tracking and communications to speed dispute resolution.