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We Collect & Analyze Reviews

Looka
Experiences & Reviews

Looka is an online AI-assisted branding platform that helps users create logos, brand kits, and basic websites. It is aimed at small businesses, startups and solo entrepreneurs who want quick, template-driven branding assets and downloadable design files. The platform combines an automated logo generator with brand asset bundles and website templates, often paired with live chat support for customer questions.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 86%
Latest Review 14d
Overall Rating
4.4

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers describe helpful, patient support agents who resolve issues quickly; a small number report unresolved or hard-to-reach support during billing problems.

Share of mentions
19%
Strong
๐Ÿ’ฐ

Value for money

Some users find the pricing and bundle options reasonable and useful; others report unexpected or recurring charges and access problems after payment.

Share of mentions
10%
Mixed
โšก

User experience

Many reviewers call the site intuitive and easy to use, praising the all-in-one workflow for creating logos and simple websites with minimal effort.

Share of mentions
10%
Strong
๐Ÿ”ง

Product quality

Customers generally praise the logo and brand outputs, but multiple users note AI limitations for complex or unique logo needs and occasional download/file issues.

Share of mentions
14%
Mixed
๐Ÿ“ž

Communication

Reviewers often highlight fast chat responses and named agents who stay until problems are fixed; a few report ignored messages or delayed replies for billing queries.

Share of mentions
19%
Strong
โญ

Overall experience

The prevailing impression is positive: many users obtain usable logos and brand kits quickly, though some experience billing or access issues that negatively affect their outcome.

Share of mentions
29%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

O
O sofos Arxontas
trustpilot.com Oct 01, 2025

Amazing support

...

I
Ikaria Neptun
trustpilot.com Oct 01, 2025

It's exciting experience I had with Looka

I've been using Looka for brand development and I can say I really enjoyed the process. It gives you a lot of freedom to alter the branding and to pre...

D
Daniel Jacobs
trustpilot.com Oct 01, 2025

Worst Support

I have been trying to get hold of somone at support for two days now to sort out double...

C
Customer
trustpilot.com Oct 01, 2025

Frank was brillant got my problemโ€ฆ

Frank was brillant got my problem sorted in mi...

D
Diana
trustpilot.com Oct 01, 2025

The website is really easy to use andโ€ฆ

The website is really easy to use and very intuitive. I found exactly what I was looking for. I had a bit of trouble downloading my l...

S
Shubham Art
trustpilot.com Oct 01, 2025

Beat logo app

...

L
Lorraine Simelane
trustpilot.com Oct 01, 2025

Got really effective help from Frank atโ€ฆ

Got really effective help from Frank at LOOKA. Talking to a real human who was patient enough...

c
caitriona
trustpilot.com Oct 01, 2025

well i paid to create a logo and โ‚ฌ65โ€ฆ

well i paid to create a logo and โ‚ฌ65 for the year and when i go in to download my logo it...

S
Sabrina Greenwood
trustpilot.com Oct 01, 2025

A MASSIVE SCAM

Since 2021, I've been trying to delete my account. My subscription isn't active and there are no traces of my payment details on their website but eac...

J
Jim
trustpilot.com Oct 01, 2025

Frank's customer service is Excellent

I just chatted with Frank from Looka in the chat bubble in the lower corner of the Looka website. Frank is Awesome ! He helped me to navigate some t...

S
SW
trustpilot.com Oct 01, 2025

They were quick to respond and willingโ€ฆ

They were quick to respond and willing to make a change for me when I already paid for the package that was...

C
CloudNine ErrandsOnWheels
trustpilot.com Oct 01, 2025

Iโ€™m so glad I went with Looka! โค๏ธ๐Ÿ™

I contacted Looka with a situation I was facing on my website that was affecting my business and I received support from Frank. He was able to help me...

P
Paige
trustpilot.com Oct 01, 2025

Frank was very helpful and resolved myโ€ฆ

Frank was very helpful and r...

E
Erik
trustpilot.com Oct 01, 2025

Got a professional-level logo!

Got a professio...

D
Daniel Grenacher
trustpilot.com Oct 01, 2025

great support

in any case I had some challenges to be solved. I always get...

J
JUAN EUGENIO DE BENEDETTI
trustpilot.com Oct 01, 2025

Perfect appartment for three in anโ€ฆ

Perfect appartment for thre...

Z
Zsolt Repasy
trustpilot.com Oct 01, 2025

Great experience

Great experience, amazing logo suggestions, fo...

M
Milena
trustpilot.com Oct 01, 2025

4/5 stars

This was my first time using Looka. My favorite feature is everything being in one place... website, logos, merch, email signatures... the list goes o...

l
looka-ref-user-name-D-b-DdVQLY
trustpilot.com Oct 01, 2025

Experience

Good and easy experience to crea...

H
Hello Ferdyan
trustpilot.com Oct 01, 2025

Good for edit art

...

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Conclusion

Lookaโ€™s reviews show a platform that delivers fast, user-friendly branding tools and a wide set of downloadable assets for startups and small businesses. Many customers praise live chat support and specific agents who resolve problems quickly, which can be helpful when working through file or setup issues. Recurring themes to watch: billing or subscription disputes and occasional download/access problems after purchase, and AI-generated logos that may struggle with very complex or highly custom designs. If you consider Looka, verify downloads immediately after purchase, check subscription settings, and use the chat support if billing or access problems arise.