Looka’s reviews show a platform that delivers fast, user-friendly branding tools and a wide set of downloadable assets for startups and small businesses. Many customers praise live chat support and specific agents who resolve problems quickly, which can be helpful when working through file or setup issues. Recurring themes to watch: billing or subscription disputes and occasional download/access problems after purchase, and AI-generated logos that may struggle with very complex or highly custom designs. If you consider Looka, verify downloads immediately after purchase, check subscription settings, and use the chat support if billing or access problems arise.
Examples from available reviews (Jun 2022 – Feb 2026).
User found Looka easy to use and effective for branding.
“user-friendly their site was”
Frank provided excellent chat support and helped navigate logo design.
“Frank's customer service was excellent.”
Recurring charges taken despite account cancellation; refund request ignored.
“I DEMAND A REFUND OF THE SUBSCRIPTIONS TAKEN”
Everything integrated in one place, but AI builder struggles with complex designs.
“it continues to miss the mark for more complicated and unique logos.”
Most reviewers describe helpful, patient support agents who resolve issues quickly; a small number report unresolved or hard-to-reach support during billing problems.
Some users find the pricing and bundle options reasonable and useful; others report unexpected or recurring charges and access problems after payment.
Many reviewers call the site intuitive and easy to use, praising the all-in-one workflow for creating logos and simple websites with minimal effort.
Customers generally praise the logo and brand outputs, but multiple users note AI limitations for complex or unique logo needs and occasional download/file issues.
Reviewers often highlight fast chat responses and named agents who stay until problems are fixed; a few report ignored messages or delayed replies for billing queries.
The prevailing impression is positive: many users obtain usable logos and brand kits quickly, though some experience billing or access issues that negatively affect their outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Templates are low resolution and prints may be disappointing.
“Be aware of low resolution templates they offer and never warn you.”
Frank provided timely, professional customer service.
“I'd especially like to thank Frank in Customer Service for going above and beyond to handle my request in such a timely and professional manner.”
Fast, easy process providing necessary formatted files.
“The process is fast and easy, and I’m happy that I can get all the files I need formatted and finished.”
Offers great templates and prompt, helpful customer service.
“Works well with all your design needs with great templates, inspiration and creativity for your particular needs.”
Uncomplicated, easy platform with lots of inspiration.
“Looka is the best. Uncomplicated and easy. A lot of inspiration, really great!”
Paid but couldn't access downloads and lost access after registering.
“They ripped me off.”
Charged US$95.88 three times for the same logo.
“I was charged US$95.88 three times for the same logo for my company.”
Reviewer finds functionality poor and quality worse than free alternatives.
“Poor functionality.”
Support quickly solved website issues and provided reassurance.
“they solved everything as fast as they could.”
Customer service did not respond to emails about domain transfer.
“Customer service is non responsive.”
Paid for a logo that wasn't ADA compliant and received no refund.
“there are no refunds.”
Frank clarified charges and cancelled an unneeded renewal.
“Frank was great helping me to clarify charges on my account, and helped me cancel a renewal”
Excellent user experience and outstanding customer support from Bonnie.
“particularly Bonnie who is a gem!!”
Reviewer finds the site poor and very expensive.
“bad site very expensive”
Easy to create great logos for businesses.
“Love how easy it is to create fab logos for our businesses”
Gilbert resolved a billing issue with excellent follow-up and care.
“Great customer service experience from Gilbert, who helped me resolve a billing issue”
Customer service provided hands-on help and follow-up; Frank praised.
“Frank is the best!”
Experience was excellent as always.
“Excellent as always!”
Bonnie provided quick, helpful support to find a logo.
“Bonnie was super quick and helpfult hank you.”
Customer support was reliable, helpful, and faster than expected.
“Reliable customer support”
Support was fast and very helpful.
“Fast and helpful support”
Enjoyed the brand development process and flexible branding tools.
“I really enjoyed the process.”
Could not reach support about double billing; service unavailable.
“This is the worst service i have ever seen”
Frank resolved my problem quickly and was patient.
“Frank was brillant got my problem sorted in mins”
Website was intuitive and support resolved download issues quickly.
“The website is really easy to use and very intuitive.”
Reviewer praises the logo app highly.
“Beat logo app”
Frank provided patient, effective support until issue resolved.
“Got really effective help from Frank at LOOKA.”
Paid for logo but download prompts for premium despite receipt.
“it keeps asking me to pay premium which i already have done”
Recurring charges taken despite account cancellation; refund request ignored.
“I DEMAND A REFUND OF THE SUBSCRIPTIONS TAKEN”
Frank provided excellent chat support and helped navigate logo design.
“Frank's customer service was excellent.”
Support responded quickly and accommodated a package change.
“They were quick to respond and willing to make a change for me”
Frank resolved a website issue that was affecting the business.
“thank you Frank for helping me resolve this.”
Frank resolved my issue immediately and was very helpful.
“Frank was very helpful and resolved my issue right away.”
I received a professional-level logo.
“Got a professional-level logo!”
Support was quick, friendly, and solution-oriented.
“I always get a quick, friendly and solution oriented support - Loving it!”
Found perfect logo and was fully satisfied with suggestions.
“found the perfect logo I’m fully satisfied with.”
Everything integrated in one place, but AI builder struggles with complex designs.
“it continues to miss the mark for more complicated and unique logos.”
Easy experience creating a professional-looking logo.
“Good and easy experience to create a pretty and professional logo”
Tool is good for editing art.
“Good for edit art”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Looka is an online AI-assisted branding platform that helps users create logos, brand kits, and basic websites. It is aimed at small businesses, startups and solo entrepreneurs who want quick, template-driven branding assets and downloadable design files. The platform combines an automated logo generator with brand asset bundles and website templates, often paired with live chat support for customer questions.