Looka
Experiences & Reviews
Looka is an online AI-assisted branding platform that helps users create logos, brand kits, and basic websites. It is aimed at small businesses, startups and solo entrepreneurs who want quick, template-driven branding assets and downloadable design files. The platform combines an automated logo generator with brand asset bundles and website templates, often paired with live chat support for customer questions.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers describe helpful, patient support agents who resolve issues quickly; a small number report unresolved or hard-to-reach support during billing problems.
Value for money
Some users find the pricing and bundle options reasonable and useful; others report unexpected or recurring charges and access problems after payment.
User experience
Many reviewers call the site intuitive and easy to use, praising the all-in-one workflow for creating logos and simple websites with minimal effort.
Product quality
Customers generally praise the logo and brand outputs, but multiple users note AI limitations for complex or unique logo needs and occasional download/file issues.
Communication
Reviewers often highlight fast chat responses and named agents who stay until problems are fixed; a few report ignored messages or delayed replies for billing queries.
Overall experience
The prevailing impression is positive: many users obtain usable logos and brand kits quickly, though some experience billing or access issues that negatively affect their outcome.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 โ October 2025).
Educational Review: Looka Shines With AI-Powered Branding Tools
"I recently had the pleasure of using Looka for my brand identity needs, and I must say that it exceeded all my expectations. The platform utilizes artificial intelligence to design logos and create website layouts which gave me a superb range of options to choose from. One thing that stood out about Looka is how user-friendly their site was. Even with no previous experience or technical knowledge on designing, the process was seamless and direct, allowing me to concentrate solely on choosing what would best fit my business image. Moreover, I appreciated access to several designs proposals within minutes after giving emphasis on your core ideas- the whole process took very minimal time because it uses an intuitive system. The platform offered various pricing packages suitable for any level of budgetary means from free designs at zero cost-to-paid services providing creative freedom without limit. To mention as well their customer support team who were quick in response if ever you faced some hitches during your order processing-excellent service! Overall, I highly recommend Looka due to its innovative AI technology coupled with a broad range of features designed to give you complete control over your branding outcome."
Frank's customer service is Excellent
"I just chatted with Frank from Looka in the chat bubble in the lower corner of the Looka website. Frank is Awesome ! He helped me to navigate some t..."
A MASSIVE SCAM
"Since 2021, I've been trying to delete my account. My subscription isn't active and there are no traces of my payment details on their website but eac..."
4/5 stars
"This was my first time using Looka. My favorite feature is everything being in one place... website, logos, merch, email signatures... the list goes o..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Amazing support
...
It's exciting experience I had with Looka
I've been using Looka for brand development and I can say I really enjoyed the process. It gives you a lot of freedom to alter the branding and to pre...
Worst Support
I have been trying to get hold of somone at support for two days now to sort out double...
Frank was brillant got my problemโฆ
Frank was brillant got my problem sorted in mi...
The website is really easy to use andโฆ
The website is really easy to use and very intuitive. I found exactly what I was looking for. I had a bit of trouble downloading my l...
Beat logo app
...
Got really effective help from Frank atโฆ
Got really effective help from Frank at LOOKA. Talking to a real human who was patient enough...
well i paid to create a logo and โฌ65โฆ
well i paid to create a logo and โฌ65 for the year and when i go in to download my logo it...
A MASSIVE SCAM
Since 2021, I've been trying to delete my account. My subscription isn't active and there are no traces of my payment details on their website but eac...
Frank's customer service is Excellent
I just chatted with Frank from Looka in the chat bubble in the lower corner of the Looka website. Frank is Awesome ! He helped me to navigate some t...
They were quick to respond and willingโฆ
They were quick to respond and willing to make a change for me when I already paid for the package that was...
Iโm so glad I went with Looka! โค๏ธ๐
I contacted Looka with a situation I was facing on my website that was affecting my business and I received support from Frank. He was able to help me...
Frank was very helpful and resolved myโฆ
Frank was very helpful and r...
Got a professional-level logo!
Got a professio...
great support
in any case I had some challenges to be solved. I always get...
Perfect appartment for three in anโฆ
Perfect appartment for thre...
Great experience
Great experience, amazing logo suggestions, fo...
4/5 stars
This was my first time using Looka. My favorite feature is everything being in one place... website, logos, merch, email signatures... the list goes o...
Experience
Good and easy experience to crea...
Good for edit art
...
Conclusion
Lookaโs reviews show a platform that delivers fast, user-friendly branding tools and a wide set of downloadable assets for startups and small businesses. Many customers praise live chat support and specific agents who resolve problems quickly, which can be helpful when working through file or setup issues. Recurring themes to watch: billing or subscription disputes and occasional download/access problems after purchase, and AI-generated logos that may struggle with very complex or highly custom designs. If you consider Looka, verify downloads immediately after purchase, check subscription settings, and use the chat support if billing or access problems arise.