Feedback splits sharply between standout technicians and repeated operational breakdowns. Several reviewers highlight mechanics who arrived on time, worked professionally, and fixed issues on site. Many others describe surprise charges, missed appointments, and repairs that failed or led to more damage. Some complaints also point to missing parts or incorrect steps taken after service.
Examples from available reviews (Mar 2026).
Technician Denzel was patient, thorough, and exceeded expectations.
“Denzel exceeded my expectations - going above and beyond”
Dylan was prompt, professional, and successfully repaired the coolant system.
“Dylan was prompt and professional!”
Reviewer alleges a technician stole a module and left the car nonfunctional.
“a part was stolen off his car”
Reviewer paid for front brakes but issues persisted and repair was ineffective.
“Scammed me out of $700 for front brakes and still didn't fix them.”
Several reviews applaud specific technicians for showing up on time, explaining diagnostics clearly, and completing repairs. Just as many describe technicians who didn’t fix the issue, caused new problems, or behaved unprofessionally. These opposing experiences drive most of the talk about service quality.
Some reviewers describe quotes as high or unexpected and say the charges felt excessive. Many also mention disputed cancellation fees or diagnostic charges. Mentions of good pricing appear only occasionally.
Many complaints focus on last-minute schedule changes, no-shows, and inconsistent booking. Other reviewers describe a smooth visit, with technicians arriving as planned and finishing the work. Customers describe two very different appointment patterns.
Several reviewers say repairs didn’t address the underlying problem or required repeat work, especially for brake jobs and diagnostics. A few allege parts were removed or went missing and that careless work created new risks. Others report repairs that worked, including battery and coolant fixes.
Many reviewers describe weak follow-up, unresponsive support, and being “ghosted” after first contact. Customers also say cancelling appointments and disputing charges was difficult. Clear, helpful communication shows up in a smaller number of reviews.
Reviews are strongly split between five-star technician visits and one-star reports of billing issues, no-shows, or damaging repairs. Outcomes vary widely depending on the individual service visit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Reviewer says company is horrible and urges others to stay away.
“I wish I could give 0 stars this company is horrible, stay away!!!!!!!!”
Reviewer says they were quoted nearly $500 and felt ripped off.
“quoted almost $500.”
Reviewer received a nearly $4000 repair quote and considered it a ripoff.
“I was quoted almost $4000 for a repair estimate.”
Technician's errors and poor communication allegedly caused car damage and inconvenience.
“The technician didn’t properly put the oil cap on and could have cost my engine.”
Applicant experienced multiple rescheduled interview times and canceled the interview.
“they're nothing but morons and clowns”
Reviewer was charged a $50 cancellation fee despite canceling and got no help.
“they still charged me a $50 cancellation fee.”
Technician charged $75 despite warranty coverage; reviewer seeks refund.
“he misrepresented the conversation and I should not have been charged.”
Reviewer says technicians did not show up and wasted their time.
“just for them not to show up”
Reviewer alleges a technician stole a module and left the car nonfunctional.
“a part was stolen off his car”
Technician Denzel was patient, thorough, and exceeded expectations.
“Denzel exceeded my expectations - going above and beyond”
Technician failed to fix car, caused new issues, and behaved inappropriately.
“I caught the technician WATCHING PORN when I went to check in on the work.”
Technician Leo was punctual, professional, and provided clear diagnostics.
“Leo the mechanic was punctual and professional.”
Dylan was prompt, professional, and successfully repaired the coolant system.
“Dylan was prompt and professional!”
Reviewer couldn't cancel service, was charged, and got no responsive support.
“They had already charged my credit card for the service”
Reviewer says they were charged $164 and received an inadequate diagnosis.
“Scam me out of $164.00.”
Reviewer paid for front brakes but issues persisted and repair was ineffective.
“Scammed me out of $700 for front brakes and still didn't fix them.”
Chase repaired the car's battery and made the vehicle operational again.
“He fixed my little Smart Car that has been sitting for 2 years!!!”
Appointment was changed last minute and company had inconvenient cancellation policies.
“Scheduled appointment made well in advanced was changed last minute”
Quick diagnostic failed to find root cause and issue returned, support unresponsive.
“I've been totally ghosted.”
Reviewer reports repeated poor brake repairs and unhelpful customer service.
“Terrible, incompetent service and company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
RepairSmith offers mobile auto repair and maintenance, sending mechanics to homes and workplaces. Services include on-site diagnostics, routine maintenance, and repairs such as oil changes, brake work, battery replacement, and coolant system service. Customers book appointments and get digital estimates through an online platform. RepairSmith works on light-duty cars and trucks in multiple metro areas and provides electronic invoices after each job.