These reviews show a pattern of customer complaints about repair quality, billing disputes and slow or poor follow-up, while a minority praise individual technicians and successful diagnostics. Consumers researching RepairSmith should request written estimates, confirm cancellation and refund policies, and document the vehicle condition and parts before and after service. If possible, get a second estimate for major repairs and save receipts or photos for warranty or dispute claims. Positive reports suggest some technicians provide reliable diagnostics and professional service, so experiences can vary by appointment and technician.
Examples from available reviews (Feb 2026).
Reviewer reports repeated poor brake repairs and unhelpful customer service.
“Terrible, incompetent service and company.”
Reviewer alleges a technician stole a module and left the car nonfunctional.
“a part was stolen off his car”
Technician Denzel was patient, thorough, and exceeded expectations.
“Denzel exceeded my expectations - going above and beyond”
Dylan was prompt, professional, and successfully repaired the coolant system.
“Dylan was prompt and professional!”
Most reviewers report incorrect diagnoses, incomplete or negligent repairs and occasional unprofessional technician behavior; a minority describe satisfactory diagnostics or fixes.
Many reviewers describe unexpected or high charges, disputed fees and removed discounts, leading to frequent perceptions of poor value for money.
Several reviewers report problems with booking, cancellations and automated messages; a few praise the app for financing or scheduling convenience.
Numerous reports describe faulty or incomplete repairs, incorrect parts or damage after service; a subset of customers report durable, successful repairs.
Frequent complaints about poor responsiveness, missed follow-ups, chat/phone issues and unclear billing; some reviews note clear, helpful technician communication.
Overall reviewer impressions in this sample are predominantly negative, focused on repairs, billing and responsiveness; several reviews still highlight positive technician interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Reviewer says company is horrible and urges others to stay away.
“I wish I could give 0 stars this company is horrible, stay away!!!!!!!!”
Reviewer says they were quoted nearly $500 and felt ripped off.
“quoted almost $500.”
Reviewer received a nearly $4000 repair quote and considered it a ripoff.
“I was quoted almost $4000 for a repair estimate.”
Technician's errors and poor communication allegedly caused car damage and inconvenience.
“The technician didn’t properly put the oil cap on and could have cost my engine.”
Applicant experienced multiple rescheduled interview times and canceled the interview.
“they're nothing but morons and clowns”
Reviewer was charged a $50 cancellation fee despite canceling and got no help.
“they still charged me a $50 cancellation fee.”
Technician charged $75 despite warranty coverage; reviewer seeks refund.
“he misrepresented the conversation and I should not have been charged.”
Reviewer says technicians did not show up and wasted their time.
“just for them not to show up”
Reviewer alleges a technician stole a module and left the car nonfunctional.
“a part was stolen off his car”
Technician Denzel was patient, thorough, and exceeded expectations.
“Denzel exceeded my expectations - going above and beyond”
Technician failed to fix car, caused new issues, and behaved inappropriately.
“I caught the technician WATCHING PORN when I went to check in on the work.”
Technician Leo was punctual, professional, and provided clear diagnostics.
“Leo the mechanic was punctual and professional.”
Dylan was prompt, professional, and successfully repaired the coolant system.
“Dylan was prompt and professional!”
Reviewer couldn't cancel service, was charged, and got no responsive support.
“They had already charged my credit card for the service”
Reviewer says they were charged $164 and received an inadequate diagnosis.
“Scam me out of $164.00.”
Reviewer paid for front brakes but issues persisted and repair was ineffective.
“Scammed me out of $700 for front brakes and still didn't fix them.”
Chase repaired the car's battery and made the vehicle operational again.
“He fixed my little Smart Car that has been sitting for 2 years!!!”
Appointment was changed last minute and company had inconvenient cancellation policies.
“Scheduled appointment made well in advanced was changed last minute”
Quick diagnostic failed to find root cause and issue returned, support unresponsive.
“I've been totally ghosted.”
Reviewer reports repeated poor brake repairs and unhelpful customer service.
“Terrible, incompetent service and company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
RepairSmith is a U.S.-based automotive service provider that dispatches technicians to customers’ locations and operates service centers. Services commonly include on-site diagnostics, routine maintenance and repairs bookable through an online portal or by phone. The company emphasizes convenience by offering mobile appointments and scheduled visits across select metropolitan areas.