Reviews Analyzed
20
We Collect & Analyze Reviews
RepairSmith
Experiences & Reviews
RepairSmith is a U.S.-based automotive service provider that dispatches technicians to customers’ locations and operates service centers. Services commonly include on-site diagnostics, routine maintenance and repairs bookable through an online portal or by phone. The company emphasizes convenience by offering mobile appointments and scheduled visits across select metropolitan areas.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
29d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Most reviewers report incorrect diagnoses, incomplete or negligent repairs and occasional unprofessional technician behavior; a minority describe satisfactory diagnostics or fixes.
Share of mentions
Weak
19%
💰
Value for money
Many reviewers describe unexpected or high charges, disputed fees and removed discounts, leading to frequent perceptions of poor value for money.
Share of mentions
Weak
14%
⚡
User experience
Several reviewers report problems with booking, cancellations and automated messages; a few praise the app for financing or scheduling convenience.
Share of mentions
Weak
9%
🔧
Product quality
Numerous reports describe faulty or incomplete repairs, incorrect parts or damage after service; a subset of customers report durable, successful repairs.
Share of mentions
Weak
11%
📞
Communication
Frequent complaints about poor responsiveness, missed follow-ups, chat/phone issues and unclear billing; some reviews note clear, helpful technician communication.
Share of mentions
Weak
22%
⭐
Overall experience
Overall reviewer impressions in this sample are predominantly negative, focused on repairs, billing and responsiveness; several reviews still highlight positive technician interactions.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Avoid RepairSmith
"I am being generous with one star and that’s only because I don’t have a choice. Customer Service Rep Fazion Davis is TERRIBLE and so is the technicia..."
HS
Trustpilot
Oct 01, 2025
Featured for: detailed complaint on brake repairs
Pls pls pls do not get your car done…
"Pls pls pls do not get your car done here go to a shop!!!! My brother car was worked on n a part was stolen off his car the technicians they send out..."
titameshia minor
Trustpilot
Oct 01, 2025
Featured for: alleges missing part and poor service
I had a great experience!
"I had a great experience getting diagnostics completed by RepairSmith on my older vehicle (2003). Denzel was my technician and he was so so patient +..."
Janelle Lewis
Trustpilot
Oct 01, 2025
Featured for: positive diagnostic and technician professionalism
Fixed My Issue
"I was reluctant, as many are, to trust a mechanic who shows up to your place. But, I was kinda stuck because I didn’t really know what was wrong and d..."
KC
Trustpilot
Oct 01, 2025
Featured for: fixed issue; mentions app and warranty
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
D
Dijon Goodson
trustpilot.com
Oct 01, 2025
I wish I could give 0 stars this…
I wish I could give 0 stars this co...
C
Customer
trustpilot.com
Oct 01, 2025
This was awful and a huge ripoff
This was awful and a huge ripoff. All I was looking for was a general checkup and an oil change and was quoted almost $500. It's worth it to just take...
C
CM
trustpilot.com
Oct 01, 2025
I would give 0 stars if I could
I would give 0 stars if I could. I was quoted almost $4000 for a repair estimate. I called elsewhe...
C
Christine Antosz
trustpilot.com
Oct 01, 2025
They deserve no stars
They deserve no stars. My first car I drove from carvana was a rogue and the technician said it was the fan turning on. It was actually the trans slip...
d
david apperley
trustpilot.com
Oct 01, 2025
So I had a job interview with these…
So I had a job interview with these people scheduled for a phone interview Monday at 9:00 a.m. I get a message Monday morning saying it was moved to 3...
t
teresa coleman
trustpilot.com
Oct 01, 2025
If I could give 0 stars
If I could give 0 stars, I would. For some reason, an auto message said, it couldn’t replace my 2019 Sentra ba...
T
Tamika Miller
trustpilot.com
Oct 01, 2025
DO NOT USE THEM
The guy came out to do a diagnosis. This is covered by Silver Rock. He tells me that I can go back inside, which was weird. But I did because I was wa...
k
krazedmind
trustpilot.com
Oct 01, 2025
Always an excuse the day of
Do not use these ppl second time I wast...
t
titameshia minor
trustpilot.com
Oct 01, 2025
Pls pls pls do not get your car done…
Pls pls pls do not get your car done here go to a shop!!!! My brother car was worked on n a part was stolen off his car the technicians they send out...
J
Janelle Lewis
trustpilot.com
Oct 01, 2025
I had a great experience!
I had a great experience getting diagnostics completed by RepairSmith on my older vehicle (2003). Denzel was my technician and he was so so patient +...
A
Angela Shapiro
trustpilot.com
Oct 01, 2025
BADD
Would be zero stars if it let me. Hired a technician to come out because my car was having trouble starting. After 5 hours the same problem was still...
E
Eric
trustpilot.com
Oct 01, 2025
Great service and experience
Leo the mechanic was punctual and professional. Did a diagnostic test and did a great job. Told me exactly was the...
K
KC
trustpilot.com
Oct 01, 2025
Fixed My Issue
I was reluctant, as many are, to trust a mechanic who shows up to your place. But, I was kinda stuck because I didn’t really know what was wrong and d...
J
Jamal joudani
trustpilot.com
Oct 01, 2025
Beware of RepairSmith - Possible Scam Alert!
I recently had a deeply frustrating experience with RepairSmith that has left me convinced that this company may be running a scam. If you're consider...
L
Lydia Greatness Roman
trustpilot.com
Oct 01, 2025
Scam me out of $164.00
Scam me out of $164.00. They charge your card first. Diagnoses which the technician came out to do nothing. Did not place my car on a machine...
G
Georgia Lee
trustpilot.com
Oct 01, 2025
Scammed me out of $700 for front brakes…
Scammed me out of $700 for front brakes and still didn't fix them. First of all I asked for both front and back just to be safe. The first technician...
J
Jolene Skrzysowski
trustpilot.com
Oct 01, 2025
Chase was my mechanic and I’m ever so…
Chase was my mechanic and I’m ever so grateful!!! He fixed my little Smart Car that has been sitting for 2 years!!! I thought it was the electri...
n
n nnn
trustpilot.com
Oct 01, 2025
Inconvenient and unreliable
Inconvenient and unreliable. Scheduled appointment made well in advanced was changed last minute (changed same day) via text message by company with n...
M
Meredith Tays
trustpilot.com
Oct 01, 2025
Low quality work and worse customer service
They were available quickly for a diagnostic but did not do a thorough job on diagnosing the root problem. 1 week after "fixing" my AC issue, t...
H
HS
trustpilot.com
Oct 01, 2025
Avoid RepairSmith
I am being generous with one star and that’s only because I don’t have a choice. Customer Service Rep Fazion Davis is TERRIBLE and so is the technicia...
Conclusion
These reviews show a pattern of customer complaints about repair quality, billing disputes and slow or poor follow-up, while a minority praise individual technicians and successful diagnostics. Consumers researching RepairSmith should request written estimates, confirm cancellation and refund policies, and document the vehicle condition and parts before and after service. If possible, get a second estimate for major repairs and save receipts or photos for warranty or dispute claims. Positive reports suggest some technicians provide reliable diagnostics and professional service, so experiences can vary by appointment and technician.