Reviews are split between fast, low-cost tire work and major service problems. Positive comments mention quick installs, free flat repairs, and pricing that beats big-box stores. Negative accounts include the wrong or used tires being installed, damage to vehicles and wheels, and pushy upselling. Missed appointments and unexpected charges also show up repeatedly.
Examples from available reviews (May 2017 – Mar 2026).
Staff price-matched, discounted tires and provided friendly, attentive service.
“He price matched my tires, and I received a huge discount.”
Vehicle damaged during service and business denied responsibility and accountability.
“my vehicle sustained significant damage to the tires and wheels.”
Had a 2pm appointment but waited beyond 2:45; appointment was ineffective.
“The car is still in parking lot at 2:45, ugh.”
Wrong, possibly used tires were installed and management issued a refund.
“wrong tire was accidentally installed.”
Several reviews describe fast, polite counter service and free flat repairs. Many others recount parts being changed without approval, damage to vehicles, and staff denying fault. Reviews also repeatedly mention customers being turned away or spoken to rudely.
Multiple customers point to prices lower than major competitors and quick installation. Others complain about steep add-on fees, financing interest, and quotes that increased by pickup. Feedback includes both strong deals and unexpected costs.
Some customers finished in under an hour, with clear time estimates and helpful staff. More reviews describe long waits beyond scheduled appointments, missing records, and inventory switching that felt like bait-and-switch. Scheduling and appointment handling come up often as pain points.
Many reviews say the shop installed the wrong tires, sold older or possibly used tires, or put on new tires that leaked or wore out early. Customers also report broken studs, scratched rims, and TPMS installs that didn’t work. Quality problems form the largest negative theme.
Several customers report not getting order updates and being hit with unexpected fees at pickup. Many others mention vague product details, staff unable to find past orders, and promises of free services that didn’t hold up. Breakdowns show up in scheduling, ordering, and billing.
Reviews swing between efficient, low-cost visits and serious failures that led to damage or surprise expenses. Both good and bad outcomes repeat across comments, creating a wide range of customer experiences. Performance seems uneven from location to location and visit to visit.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (30) · Trustpilot (13) · Quotes shortened · As of: March 2026
Staff price-matched, discounted tires and provided friendly, attentive service.
“He price matched my tires, and I received a huge discount.”
Was told rotation was free then quoted higher fees and felt cheated.
“I left without paying the $40 and felt like they were trying to cheat me.”
Vehicle damaged during service and business denied responsibility and accountability.
“my vehicle sustained significant damage to the tires and wheels.”
Replaced Ferrari tires at a lower price with fast service.
“they even beat the prices that Costco offered.”
Had a 2pm appointment but waited beyond 2:45; appointment was ineffective.
“The car is still in parking lot at 2:45, ugh.”
They fixed a flat for free and installed tires reasonably and courteously.
“They fixed my flat for free, and installed 4 new tires”
Store swapped my rear tire without permission and refused responsibility.
“my original rear left tire, which was in excellent condition, had been replaced without my knowledge.”
Finance plan charges $120 interest if not paid within six months.
“you will be socked with $120 interest on $700 balance.”
They fixed three flat tires for free with quick, convenient service.
“Fixed 3 flat tires for free.”
They ordered the wrong tire size and failed to notify the customer.
“For some reason they ordered 20".”
Staff accepted blame, corrected mistakes, and provided respectful service.
“they will make it right”
Replaced four tires for less than Costco and installed them quickly.
“They gave me the same tires for $1070 and installed them in 45 minutes!”
My wife and mother-in-law were belittled and turned away after a long wait.
“My wife was turned away after a 4 hour wait.”
Female customers were belittled and turned away after a long wait.
“My wife was turned away after a 4 hour wait.”
Wrong, possibly used tires were installed and management issued a refund.
“wrong tire was accidentally installed.”
Appointment ignored, waited hours past scheduled time, and promised discount not applied.
“they forgot to place my car in the system.”
They called saying the tire was fixed, then told my sons it couldn't be fixed.
“The Guy told them that the tire is not fixable.”
Service completed in 25 minutes with helpful communication and excellent service.
“I only waited 25 minutes total!”
After a bad interaction, another store provided excellent service and a great deal.
“So that other store won my business again.”
Describes unethical employee behavior and persistent poor customer service overall.
“Unethical behavior for employee on customer service.”
Initially omitted road-force balance, then performed it; steering now shakes.
“the steering shakes on the car, it never did that before”
Appointment scheduled but they falsely claimed no tires and tried to upsell.
“Total scam.”
Appointments resulted in long waits and greasy fingerprints on leather seats.
“wait over 90 minutes”
They broke a wheel stud during a flat repair and offered no help.
“They broke the wheel stud on my daughter's car when we took it in”
New tire leaked due to a faulty valve and a wheel cover went missing.
“one of them was flat even though I had only driven one block.”
They sold tires that were much older than presented, risking safety.
“They sold me two three-year-old tires from 2005 as if they were brand-new”
Consistently fast and courteous service on every visit.
“Fast, courteous, service.”
Sales rep provided only tire size, omitting brand and model details.
“description included only the tire size 245 75R16”
I had to ask multiple times to see tire manufacture dates after purchase.
“I actually had to ask four times before I was shown the date of tire manufacture date.”
Employee refused customer's request and pressured them into buying a new tire.
“He forced me to buy the new tire.”
Salesman misrepresented tire selection and pressured an upsell instead of fixing the nail.
“Obviously the salesmen are trained to upsell new tires at any cost.”
They scratched new rims and broke TPMS sensors, then denied responsibility.
“they had scratched my brand new rims”
They damaged lug nuts with the wrong socket and charged for replacements.
“They removed the lug nuts on my car with the wrong size socket and damaged them.”
After a tire rotation several lug nuts and a stud were seized and stripped.
“I have three different lug nuts and wheel stud seized and stripped after taking my car there for tire rotation.”
Alleges staff use aggressive upsell tactics targeting women rather than helping customers.
“They prey more on women than men”
Denied warranty coverage and was rudely told to leave while stranded with a flat.
“The store manager ANTHONY told me I should leave the store”
Quoted much higher installation and balancing fees than another location, so I left.
“Quoted $40 to Install each tire + $60 lifetime balance and rotation.”
Clean new store with honest, helpful staff; customer felt they could trust them.
“They were honest, helpful and I felt they knew their business”
Tires rated 65k miles wore out after 35k and warranty resolution was unsatisfactory.
“After only 35000 miles these tires were worn out.”
They installed regular valve stems instead of TPMS sensors, disabling monitoring and safety.
“they didn't put pressure sensors in my tires.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tire America is a retail tire and automotive service company that sells and installs passenger and light truck tires. It offers mounting, balancing, wheel alignment, and flat repairs. Technicians also do TPMS service, tire rotations, and basic wheel maintenance. Many locations provide in-store installation and handle manufacturer or store warranties. Some stores offer financing plans and commercial tire services.