Vivid Racing
Experiences & Reviews
Vivid Racing is an online automotive aftermarket retailer that sells performance parts, accessories and tuning components for cars and trucks. The company’s e-commerce site lists branded items such as exhausts, suspension components, electronics and other aftermarket parts for enthusiasts and repair needs. Consumers researching Vivid Racing commonly look for information on part availability, shipping and support when ordering specialty or drop-shipped components.
Overview & Key Metrics
Our Analysis
Service quality
Frequent reports of long fulfillment and shipping delays; a minority of customers received prompt same‑day or fast shipments.
Value for money
Very few reviews mention price; isolated reports note competitive pricing, but value comments are uncommon.
User experience
Site and ordering flow described as "good enough" by some; several customers requested better order‑lookup and tracking features.
Product quality
Product reports are split: several reviewers received correct, working parts; others reported misrepresented or ill‑fitting items.
Communication
Many reviewers report slow, inconsistent or nonresponsive customer support, missing updates, and unclear tracking information.
Overall experience
Overall impressions tilt negative: a handful of positive experiences exist, but most recent reviews cite fulfillment and service failures.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I'm kind of shocked reading the…
"I'm kind of shocked reading the experiences many have had with Vivid. My experience was exceptionally good. I had them track down a new OEM window mot..."
I had a terrible experience with this…
"I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple..."
Improvements needed
"First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The fo..."
False Promises and Fraud
"Called them when they opened to order a part with overnight shipping, and they confirmed it would ship that day. Part did not ship, so I called to req..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Slow drop ship
The parts I got were great but there should have been some t...
I'm kind of shocked reading the…
I'm kind of shocked reading the experiences many have had with Vivid. My experience was exceptionally good. I had them track down a new OEM window mot...
Improvements needed
First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The fo...
A happy customer
Ordered a Diablo car tuner from Vivid. The shipped the order quickly...
Dress up coil pac bolts
I ordered some dress up coil pack bolts. I didn't have any issues with the ordering o...
Terrible company
Ordered rear QA1 coilovers from this lame company. Called before ordering to make sure it was in stock and the sales lady said yup and even "made sure...
Awful experience
After numerous chats, emails and phone calls they could not tell me the status of my two orders. I even confirmed they had the first order in stock...
Vivid is a terrible company do not buy…
Vivid is a terrible company do not buy anything from them. They just drop ship. If you have any issues with your product they will deny deny deny. The...
Don't be put off by negative reviews - they are fine!
To be honest I read the reviews on here and was very apprensive to order from Vivid Racing. I am not even in the USA I am based in the UK. However I e...
I had a terrible experience with this…
I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple...
Terrible Service
Ordered an intake two weeks ago and received no shipping updates—just...
Order an exhaust on sale
Order an exhaust on sale, got quoted 4-5 months shipping with no notice on it....
False Promises and Fraud
Called them when they opened to order a part with overnight shipping, and they confirmed it would ship that day. Part did not ship, so I called to req...
Unreliable and won’t stand behind products
I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. T...
Terrible customer service!
Terrible customer service!! I placed an order, the charge posted on my credit card, they cancelled my order and did not refund me!! I emailed and call...
Horrible shipping no real updates for…
Horrible shipping no real updates for your order. You wait a week there is no status change to your order so you call and call to be told they do not...
never received the item 3 months we…
never received the item 3 months we wait , and them...
Bad Customer service.
I placed an order and called and canceled it on the 18th of June 2025. I was assured it was canceled. They sent the part anyway. I called back on June...
I ordered a grill.for.my jeep that said…
I ordered a grill.for.my jeep that said was in-stock. After a week of it not showing up i had to email and ask what was going on, I was informed it wa...
All sales, ZERO service… avoid
Like most companies the sales department is fast and efficient. The minute you need service it’s apparent that they only care about one thin...
Conclusion
Reviews show a clear pattern: many customers experience long or opaque shipping and limited communication from support, while a smaller set report timely delivery and correct parts. Product quality reports are mixed—some buyers received well‑fitting components, others encountered defects or misrepresentation. If you consider ordering, confirm stock and ETA in writing, request tracking and documented confirmations, and save order and payment records. For critical or time‑sensitive parts, weigh buying from suppliers with immediate stock and visible tracking or use payment methods that offer dispute resolution.