Reviews Analyzed
21
We Collect & Analyze Reviews
Vivid Racing
Experiences & Reviews
Vivid Racing is an online automotive aftermarket retailer that sells performance parts, accessories and tuning components for cars and trucks. The company’s e-commerce site lists branded items such as exhausts, suspension components, electronics and other aftermarket parts for enthusiasts and repair needs. Consumers researching Vivid Racing commonly look for information on part availability, shipping and support when ordering specialty or drop-shipped components.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
17d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Frequent reports of long fulfillment and shipping delays; a minority of customers received prompt same‑day or fast shipments.
Share of mentions
Weak
29%
💰
Value for money
Very few reviews mention price; isolated reports note competitive pricing, but value comments are uncommon.
Share of mentions
Mixed
1%
⚡
User experience
Site and ordering flow described as "good enough" by some; several customers requested better order‑lookup and tracking features.
Share of mentions
Mixed
4%
🔧
Product quality
Product reports are split: several reviewers received correct, working parts; others reported misrepresented or ill‑fitting items.
Share of mentions
Mixed
10%
📞
Communication
Many reviewers report slow, inconsistent or nonresponsive customer support, missing updates, and unclear tracking information.
Share of mentions
Weak
26%
⭐
Overall experience
Overall impressions tilt negative: a handful of positive experiences exist, but most recent reviews cite fulfillment and service failures.
Share of mentions
Weak
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I'm kind of shocked reading the…
"I'm kind of shocked reading the experiences many have had with Vivid. My experience was exceptionally good. I had them track down a new OEM window mot..."
Bob D.
Trustpilot
Oct 01, 2025
Featured for: Positive, fast shipping example
I had a terrible experience with this…
"I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple..."
Doug Dolson
Trustpilot
Oct 01, 2025
Featured for: Product fit and service failure
Improvements needed
"First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The fo..."
Mitch L
Trustpilot
Oct 01, 2025
Featured for: Constructive UX and tracking feedback
False Promises and Fraud
"Called them when they opened to order a part with overnight shipping, and they confirmed it would ship that day. Part did not ship, so I called to req..."
Robin Evans
Trustpilot
Oct 01, 2025
Featured for: Shipping label and communication issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Chris Scheetz
trustpilot.com
Oct 01, 2025
Slow drop ship
The parts I got were great but there should have been some t...
B
Bob D.
trustpilot.com
Oct 01, 2025
I'm kind of shocked reading the…
I'm kind of shocked reading the experiences many have had with Vivid. My experience was exceptionally good. I had them track down a new OEM window mot...
M
Mitch L
trustpilot.com
Oct 01, 2025
Improvements needed
First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The fo...
M
Murta Al
trustpilot.com
Oct 01, 2025
A happy customer
Ordered a Diablo car tuner from Vivid. The shipped the order quickly...
M
Mista RareBreed
trustpilot.com
Oct 01, 2025
Dress up coil pac bolts
I ordered some dress up coil pack bolts. I didn't have any issues with the ordering o...
C
Chris
trustpilot.com
Oct 01, 2025
Terrible company
Ordered rear QA1 coilovers from this lame company. Called before ordering to make sure it was in stock and the sales lady said yup and even "made sure...
J
Jay Behrends
trustpilot.com
Oct 01, 2025
Awful experience
After numerous chats, emails and phone calls they could not tell me the status of my two orders. I even confirmed they had the first order in stock...
C
C S
trustpilot.com
Oct 01, 2025
Vivid is a terrible company do not buy…
Vivid is a terrible company do not buy anything from them. They just drop ship. If you have any issues with your product they will deny deny deny. The...
M
Mr M
trustpilot.com
Oct 01, 2025
Don't be put off by negative reviews - they are fine!
To be honest I read the reviews on here and was very apprensive to order from Vivid Racing. I am not even in the USA I am based in the UK. However I e...
D
Doug Dolson
trustpilot.com
Oct 01, 2025
I had a terrible experience with this…
I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple...
H
Henry Li
trustpilot.com
Oct 01, 2025
Terrible Service
Ordered an intake two weeks ago and received no shipping updates—just...
R
Rose Jackson
trustpilot.com
Oct 01, 2025
Order an exhaust on sale
Order an exhaust on sale, got quoted 4-5 months shipping with no notice on it....
R
Robin Evans
trustpilot.com
Oct 01, 2025
False Promises and Fraud
Called them when they opened to order a part with overnight shipping, and they confirmed it would ship that day. Part did not ship, so I called to req...
J
JohnV
trustpilot.com
Oct 01, 2025
Unreliable and won’t stand behind products
I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. T...
R
Robert Sindo
trustpilot.com
Oct 01, 2025
Terrible customer service!
Terrible customer service!! I placed an order, the charge posted on my credit card, they cancelled my order and did not refund me!! I emailed and call...
M
Mark H
trustpilot.com
Oct 01, 2025
Horrible shipping no real updates for…
Horrible shipping no real updates for your order. You wait a week there is no status change to your order so you call and call to be told they do not...
g
gabreil
trustpilot.com
Oct 01, 2025
never received the item 3 months we…
never received the item 3 months we wait , and them...
K
Keith Butler
trustpilot.com
Oct 01, 2025
Bad Customer service.
I placed an order and called and canceled it on the 18th of June 2025. I was assured it was canceled. They sent the part anyway. I called back on June...
b
b h
trustpilot.com
Oct 01, 2025
I ordered a grill.for.my jeep that said…
I ordered a grill.for.my jeep that said was in-stock. After a week of it not showing up i had to email and ask what was going on, I was informed it wa...
C
Chris Vincent
trustpilot.com
Oct 01, 2025
All sales, ZERO service… avoid
Like most companies the sales department is fast and efficient. The minute you need service it’s apparent that they only care about one thin...
Conclusion
Reviews show a clear pattern: many customers experience long or opaque shipping and limited communication from support, while a smaller set report timely delivery and correct parts. Product quality reports are mixed—some buyers received well‑fitting components, others encountered defects or misrepresentation. If you consider ordering, confirm stock and ETA in writing, request tracking and documented confirmations, and save order and payment records. For critical or time‑sensitive parts, weigh buying from suppliers with immediate stock and visible tracking or use payment methods that offer dispute resolution.