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We Collect & Analyze Reviews

Vivid Racing
Experiences & Reviews

Vivid Racing is an online automotive aftermarket retailer that sells performance parts, accessories and tuning components for cars and trucks. The company’s e-commerce site lists branded items such as exhausts, suspension components, electronics and other aftermarket parts for enthusiasts and repair needs. Consumers researching Vivid Racing commonly look for information on part availability, shipping and support when ordering specialty or drop-shipped components.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 17d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Frequent reports of long fulfillment and shipping delays; a minority of customers received prompt same‑day or fast shipments.

Share of mentions
29%
Weak
💰

Value for money

Very few reviews mention price; isolated reports note competitive pricing, but value comments are uncommon.

Share of mentions
1%
Mixed

User experience

Site and ordering flow described as "good enough" by some; several customers requested better order‑lookup and tracking features.

Share of mentions
4%
Mixed
🔧

Product quality

Product reports are split: several reviewers received correct, working parts; others reported misrepresented or ill‑fitting items.

Share of mentions
10%
Mixed
📞

Communication

Many reviewers report slow, inconsistent or nonresponsive customer support, missing updates, and unclear tracking information.

Share of mentions
26%
Weak

Overall experience

Overall impressions tilt negative: a handful of positive experiences exist, but most recent reviews cite fulfillment and service failures.

Share of mentions
29%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
Chris Scheetz
trustpilot.com Oct 01, 2025

Slow drop ship

The parts I got were great but there should have been some t...

B
Bob D.
trustpilot.com Oct 01, 2025

I'm kind of shocked reading the…

I'm kind of shocked reading the experiences many have had with Vivid. My experience was exceptionally good. I had them track down a new OEM window mot...

M
Mitch L
trustpilot.com Oct 01, 2025

Improvements needed

First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The fo...

M
Murta Al
trustpilot.com Oct 01, 2025

A happy customer

Ordered a Diablo car tuner from Vivid. The shipped the order quickly...

M
Mista RareBreed
trustpilot.com Oct 01, 2025

Dress up coil pac bolts

I ordered some dress up coil pack bolts. I didn't have any issues with the ordering o...

C
Chris
trustpilot.com Oct 01, 2025

Terrible company

Ordered rear QA1 coilovers from this lame company. Called before ordering to make sure it was in stock and the sales lady said yup and even "made sure...

J
Jay Behrends
trustpilot.com Oct 01, 2025

Awful experience

After numerous chats, emails and phone calls they could not tell me the status of my two orders. I even confirmed they had the first order in stock...

C
C S
trustpilot.com Oct 01, 2025

Vivid is a terrible company do not buy…

Vivid is a terrible company do not buy anything from them. They just drop ship. If you have any issues with your product they will deny deny deny. The...

M
Mr M
trustpilot.com Oct 01, 2025

Don't be put off by negative reviews - they are fine!

To be honest I read the reviews on here and was very apprensive to order from Vivid Racing. I am not even in the USA I am based in the UK. However I e...

D
Doug Dolson
trustpilot.com Oct 01, 2025

I had a terrible experience with this…

I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple...

H
Henry Li
trustpilot.com Oct 01, 2025

Terrible Service

Ordered an intake two weeks ago and received no shipping updates—just...

R
Rose Jackson
trustpilot.com Oct 01, 2025

Order an exhaust on sale

Order an exhaust on sale, got quoted 4-5 months shipping with no notice on it....

R
Robin Evans
trustpilot.com Oct 01, 2025

False Promises and Fraud

Called them when they opened to order a part with overnight shipping, and they confirmed it would ship that day. Part did not ship, so I called to req...

J
JohnV
trustpilot.com Oct 01, 2025

Unreliable and won’t stand behind products

I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. T...

R
Robert Sindo
trustpilot.com Oct 01, 2025

Terrible customer service!

Terrible customer service!! I placed an order, the charge posted on my credit card, they cancelled my order and did not refund me!! I emailed and call...

M
Mark H
trustpilot.com Oct 01, 2025

Horrible shipping no real updates for…

Horrible shipping no real updates for your order. You wait a week there is no status change to your order so you call and call to be told they do not...

g
gabreil
trustpilot.com Oct 01, 2025

never received the item 3 months we…

never received the item 3 months we wait , and them...

K
Keith Butler
trustpilot.com Oct 01, 2025

Bad Customer service.

I placed an order and called and canceled it on the 18th of June 2025. I was assured it was canceled. They sent the part anyway. I called back on June...

b
b h
trustpilot.com Oct 01, 2025

I ordered a grill.for.my jeep that said…

I ordered a grill.for.my jeep that said was in-stock. After a week of it not showing up i had to email and ask what was going on, I was informed it wa...

C
Chris Vincent
trustpilot.com Oct 01, 2025

All sales, ZERO service… avoid

Like most companies the sales department is fast and efficient. The minute you need service it’s apparent that they only care about one thin...

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Conclusion

Reviews show a clear pattern: many customers experience long or opaque shipping and limited communication from support, while a smaller set report timely delivery and correct parts. Product quality reports are mixed—some buyers received well‑fitting components, others encountered defects or misrepresentation. If you consider ordering, confirm stock and ETA in writing, request tracking and documented confirmations, and save order and payment records. For critical or time‑sensitive parts, weigh buying from suppliers with immediate stock and visible tracking or use payment methods that offer dispute resolution.