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We Collect & Analyze Reviews

Food52
Experiences & Reviews

Food52 is a U.S.-based food media and e-commerce company combining editorial content, community features, and an online shop for kitchenware and home goods. Founded by food writers and operators of a recipe-driven site, the platform publishes recipes, product guides and sells third-party and curated kitchen products alongside community-driven Q&A.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 13d
Overall Rating
1.3

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report repeated service failures: delayed or unshipped orders, limited live support, and difficulty resolving order problems by phone.

Share of mentions
23%
Weak
๐Ÿ’ฐ

Value for money

Several shoppers describe unexpected fees, withheld or delayed refunds, denied price adjustments and charges without timely delivery or resolution.

Share of mentions
13%
Weak
โšก

User experience

Customers mention problematic ordering flows: missing cancel buttons, default-address or checkout issues, and inconsistent or unclear shipment updates.

Share of mentions
10%
Weak
๐Ÿ”ง

Product quality

Multiple reports of damaged, defective, or incorrect items received; a few reviewers still note desirable product selection but defects recur.

Share of mentions
8%
Weak
๐Ÿ“ž

Communication

Reviews repeatedly cite poor support: unresponsive email, bot-only chat experiences, no working phone number and long or no replies.

Share of mentions
22%
Weak
โญ

Overall experience

Most reviewers describe negative overall experiences driven by fulfillment and support problems; one review highlights positive community resources.

Share of mentions
23%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Mary Scott
trustpilot.com Oct 01, 2025

Will NEVER SHOP THIS SITE AGAIN

Will NEVER SHOP THIS SITE AGAIN. Ordered leather gloves and wanted to return for larger size. Gloves cost...

C
Copita
trustpilot.com Oct 01, 2025

Uneven Service

First the good. This company has an array of desirable, quality products. Ordering is easy and they were quick to acknowledge my purchase. Where they...

C
CB
trustpilot.com Oct 01, 2025

Donโ€™t bother, no customer svc, or product

Ordered bowls for my sonโ€˜s birthday present. They were delivering in a week which was fine then pushed day after day after day after day. Email and cu...

E
Eleanor Lipinski
trustpilot.com Oct 01, 2025

Awful customer service

Awful customer service at this site. They say they have it but the chat is a bot, there is no phone number and it takes days to get an email reply. I...

F
Food Explorer
trustpilot.com Oct 01, 2025

There is no customer service at Food52

I wish I had read the reviews first because I would have saved myself a lot of grief. I too had a one-star (or less) experience. One of my items, acco...

S
Sharonda Flynn
trustpilot.com Oct 01, 2025

Scam

I strongly advise anyone thinking about shopping with this company to stay away! They will take your money and never deliver the product. I placed an...

L
Lulu
trustpilot.com Oct 01, 2025

Placed an order for over $300 40 daysโ€ฆ

Placed an order for over $300 40 days ago, was charged immediately, but it still hasnโ€™t shipped. Sent multiple emails to cancel and refund,...

Y
YULA GO
trustpilot.com Oct 01, 2025

Is this a scam

Is this a scam? We reached out because we ordered 5 set cookware ceramics but received napkins in ou...

J
Jayadeva Robert Sturm
trustpilot.com Oct 01, 2025

No Response

I purchased three ceramic baking dishes. They arrived promptly, but one had serious defects that are both aesthetic and functional. They have no custo...

N
Natasha N.
trustpilot.com Oct 01, 2025

Cancellation policy on website is a lie

Cancellation policy on website is a lie. No cancellation button on website, they require you to email them. Website says cancellation is possible if t...

S
Stocks Huskies (Stocks and Huskies)
trustpilot.com Oct 01, 2025

Terrible company to buy from

Terrible company to buy from, even worse one to try...

D
Darren
trustpilot.com Oct 01, 2025

Found Food52 in a Facebook ad

Found Food52 in a Facebook ad. Poor customer service is an understatement. Outsourcing your CS to the Philippines is great, by and large, but not givi...

S
Sandra Migliori
trustpilot.com Oct 01, 2025

Worst customer service - refund missing

Worst customer service Returned some items worth $600, itโ€™s been a month and they still havenโ€™t refunded the money. There is no nu...

.
..Enii
trustpilot.com Oct 01, 2025

Hi I returned my items ....

Hi I returned my items ....

L
Lissa Bobet
trustpilot.com Oct 01, 2025

BUYER BEWARE!

BUYER BEWARE!! Purchased and received a very expensive Le Creuset at the end of Oct and had it as a Xmas gift for a family member. When she opened it...

J
Jeff Sullivan
trustpilot.com Oct 01, 2025

Buyer Beware

My wife and I purchased a pressure cooker from Schoolhouse for over $400. It lasted 10 months before the lid broke. I asked Schoolhouse to send a new...

J
Jolie
trustpilot.com Oct 01, 2025

This is a horrible company

This is one of the worst companies I have ever dealt with. First, I placed an order as a guest, forgetting to log into my account. They refused to cre...

m
melody dou
trustpilot.com Oct 01, 2025

Poor Customer service and Dishonest

A potentially good company with poor management who promises what they are unable to deliver. Recently I placed an order that went to the wrong addres...

l
laura carol
trustpilot.com Oct 01, 2025

Beware! Do not send gifts from Food52

They will not tell you when an itemโ€™s shipping is delayed, then once you discover on your own they will not cancel the o...

D
Disgusted.
trustpilot.com Oct 01, 2025

Don't deal with Food52

I have done business with this company for years and most often there is a problem. I just placed an over $500 order and all of a sudden my PayPal Cre...

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Conclusion

Food52 operates as a combined food media and retail site offering recipes, community Q&A and a shop for kitchen and home goods. Review data shows a clear split: the editorial and community features receive positive mentions, while many shoppers report problems with order fulfillment, returns, refunds and customer support. Examples in the reviews include timely delivery failures, unresponsive email/chat support, missing refunds after returns, and damaged or incorrect items. Potential buyers should weigh the siteโ€™s community and product assortment against the reported risks to post-purchase service, and consider payment protections or purchasing high-value items directly from manufacturers.