Reviews show consistent reports of helpful, actionable genetic nutrition guidance and measurable health improvements for many users, especially regarding weight and blood markers. Multiple reviewers praise specific support staff and quick resolution of account or kit issues. However, several reviews describe problems with order fulfillment, international shipping, billing (subscription charges), and slow or missing responses. Prospective users should review subscription terms and shipping policies before purchase and keep documented communication; those prioritizing personalized, genetics-based dietary guidance may find clear value, while those concerned about fulfillment or billing should proceed cautiously.
Examples from available reviews (Dec 2021 – Feb 2026).
Following Gene Food's personalized eating plan substantially improved lipid and health markers.
“my lipid numbers drastically normalized in almost every marker.”
Company failed to notify about processing and charged a canceled subscription.
“charged my card anyways exactly a year later for the subscription that I already cancelled.”
Order placed but support did not respond to multiple messages and calls.
“Have sent several messages with no response.”
Representative Imelda was responsive and provided excellent customer service.
“She has provided excellent customer service.”
Customers often cite quick, helpful support staff for issues, but several reviewers report order delays, billing errors, or inconsistent follow-up.
Many reviewers say personalized reports and measurable health improvements justify the cost; a minority complain about unwanted subscription charges.
Most users find kits and reports clear, actionable, and easy to use, though a few note the web interface could be improved or expanded.
Reviewers report concrete, positive health changes (weight, energy, blood markers) and describe the genetic-based diet recommendations as actionable.
Many reviewers praise specific staff for fast, helpful responses; several others report missed notifications, slow replies, or inadequate updates about orders.
The majority describe positive outcomes and useful guidance from Gene Food, while a smaller group reports negative experiences around shipping, billing, or support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Registered dietitian found reports evidence-based, accurate, and recommendable.
“It is so incredibly spot on to my own personal history with food”
Imelda helped resolve confusion and provided reliable follow-up and support.
“Imelda at Gene Food has been so helpful sorting out some confusion I had”
Representative Imelda was responsive and provided excellent customer service.
“She has provided excellent customer service.”
Reviewer reports Gene Food has great customer service.
“Great customer service”
Test led to weight loss and reduced inflammation in ten weeks.
“This test is a gamechanger!”
Kits provided detailed genetic information enabling confident diet decisions.
“we feel much more able to make decisions about our diets”
Following the recommended diet after testing improved the reviewer's wellbeing.
“I started feeling better and better”
Reviewer found Gene Food the best tool for personalizing nutrition.
“Gene Food is the best tool for personalizing nutrition that I have found”
DNA testing provided guidance and made following a solid diet easier.
“pleased to have guidance moving forward on my nutritional journey”
Pescatarian recommendation tailored to biology increased energy and well-being.
“I’ve noticed a significant boost in my energy and overall well-being”
Reports are detailed, easy to understand, and provide practical recommendations.
“The reports are detailed yet easy to understand”
Following Gene Food's personalized eating plan substantially improved lipid and health markers.
“my lipid numbers drastically normalized in almost every marker.”
Company failed to notify about processing and charged a canceled subscription.
“charged my card anyways exactly a year later for the subscription that I already cancelled.”
Imelda quickly resolved issues and provided detailed information.
“Imelda at Gene Food has worked amazingly well and quickly with me to smooth out any wrinkles”
Reviewer endorses Gene Food's science-backed personalized approach to nutrition.
“Gene Food offers a scientifically-backed, personalized approach that could change how you view nutrition.”
Gene Food's credible, in-depth reports helped the reviewer choose a working diet.
“Gene Food helped me settle on a direction of eating”
Reviewer found Gene Food valuable and innovative despite minor interface issues.
“The interface isn't perfect, and I would like to see more recipes”
Order placed but support did not respond to multiple messages and calls.
“Have sent several messages with no response.”
Kit did not arrive and company provided only form-letter responses to refund requests.
“I have requested several times for a refund and a form letter response each time.”
Imelda resolved an issue and delivered results within hours.
“Above and beyond great customer service!”
Reviewer learned extensively about diet from Gene Food and recommended it.
“Learned so much about my diet from Gene Food!!”
Kit was easy to use and follow-up responses were fast and detailed.
“Overall 10/10 customer experience and value.”
I have been searching for a better diet than the standard American diet for decades. I'm so glad I found this site. It is comprehensive and easy to use. Easy to follow and easy to stick with, too. It’s a great site. In addition, I love their whole mission and purpose which is to bring people back to nature. I am a huge fan of natural foods, organic foods, and GMO free foods. Their research into the effects of food on the human body is invaluable. In just one month my weight dropped from 145 lbs to 140 lbs and my BMI went from 28.7 to 25.3! I feel great and I look younger. My skin is clearer, my eyes are brighter and I'm full of energy all the time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gene Food offers DNA-based nutrition analysis and personalized diet recommendations, delivered via at-home genetic test kits and online reports. The company provides interpretation of nutrition-relevant genetic variants and optional paid subscriptions for ongoing report updates and additional features.