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We Collect & Analyze Reviews

Gene Food
Experiences & Reviews

Gene Food offers DNA-based nutrition analysis and personalized diet recommendations, delivered via at-home genetic test kits and online reports. The company provides interpretation of nutrition-relevant genetic variants and optional paid subscriptions for ongoing report updates and additional features.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 86%
Latest Review 28d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Customers often cite quick, helpful support staff for issues, but several reviewers report order delays, billing errors, or inconsistent follow-up.

Share of mentions
14%
Mixed
💰

Value for money

Many reviewers say personalized reports and measurable health improvements justify the cost; a minority complain about unwanted subscription charges.

Share of mentions
6%
Strong
⚡

User experience

Most users find kits and reports clear, actionable, and easy to use, though a few note the web interface could be improved or expanded.

Share of mentions
12%
Strong
🔧

Product quality

Reviewers report concrete, positive health changes (weight, energy, blood markers) and describe the genetic-based diet recommendations as actionable.

Share of mentions
22%
Strong
📞

Communication

Many reviewers praise specific staff for fast, helpful responses; several others report missed notifications, slow replies, or inadequate updates about orders.

Share of mentions
14%
Mixed
⭐

Overall experience

The majority describe positive outcomes and useful guidance from Gene Food, while a smaller group reports negative experiences around shipping, billing, or support.

Share of mentions
32%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
TeresaRose US
trustpilot.com Oct 01, 2025

Excellent Customer Service

Imelda has been wonderful and very responsive to all of my questions about the California Coastal diet. Sh...

M
MS
trustpilot.com Oct 01, 2025

Great customer service

...

M
Michael Pultorak
trustpilot.com Oct 01, 2025

Gamechanger

This test is a gamechanger! When you are tired of every other video telling you carnivore, keto, paleo, vegan, or counting macros is the only answer,...

A
Alicia Carroll
trustpilot.com Oct 01, 2025

Highly Recommend!!

I purchased kits for my husband, my daughter and myself. I love how much important information is in our results and we feel much more able to make de...

J
Jules Horn
trustpilot.com Oct 01, 2025

I love my gene food

I love my gene food Did a gene test 2020 and the results worked super well Ever s...

J
Jason Hees
trustpilot.com Oct 01, 2025

Gene Food is the best tool for…

Gene Food is the best tool for personalizing nutrition that I have f...

S
Scott Anderson
trustpilot.com Oct 01, 2025

I was happy with the DNA testing and…

I was happy with the DNA testing and pleased to have guidance moving forward on my nutritional journey...

A
AD
trustpilot.com Oct 01, 2025

Unlocking my best diet with Gene Food

As a lifelong vegetarian, I struggled with low energy and felt something in my diet needed adjusting. Gene Food recommended a pescatarian diet tailore...

J
Jim Hunt
trustpilot.com Oct 01, 2025

Very pleased with Gene Food!

Gene Food is a great resource for anyone looking to personalize their nutrition based on their unique genetics. The reports are detailed yet easy to u...

N
Nancy Frederick
trustpilot.com Oct 01, 2025

Gene Food was the missing piece I needed

I stumbled onto Gene Food in Feb/March 2024, and it changed my life. Gene Food’s focus on targeting the nutritional-based genes (per published studies...

D
Dave Orloski
trustpilot.com Oct 01, 2025

No notification of test completed, charged me $99 for a subscription I already cancelled

When I ordered my genetic test there was an issue at the lab and they never notified me that the testing was processed. I emailed them a month later a...

D
Drew Spence
trustpilot.com Oct 01, 2025

Quick and Accommodating!

Imelda at Gene Food has worked amazingly well and quickly with me to smooth out any wrinkles and get me all the very detailed info...

G
Gerald H
trustpilot.com Oct 01, 2025

Gene Food changed my blood markers

If you're looking to tailor your diet based on more than just guesswork or the latest diet fad, Gene Food offers a scientifically-backed, personalized...

r
richard
trustpilot.com Oct 01, 2025

As someone who watches the online…

As someone who watches the online YouTube debates about LDL and carnivore and plant based, Gene Food helped me settle on a direction of eating and I'v...

J
Julie
trustpilot.com Oct 01, 2025

As someone who has tried numerous…

As someone who has tried numerous health and nutrition tools, I found Gene Food to be quite valuable. The interface isn't perfect, and I would like to...

D
David Kyler
trustpilot.com Oct 01, 2025

Frustrated!

Frustrated!! Placed my premium order on Nov 4, 2024 and now Dec 20, 2024. Have sent several messa...

D
Daniel McKinnon
trustpilot.com Oct 01, 2025

Very Disappointed in Gene Food

Very Disappointed in Gene Food, I ordered and paid for a kit 5-weeks later still no kit arrived, I have requested several times for a refund and a for...

m
mindy quinsey
trustpilot.com Oct 01, 2025

Imelda was very quick to respond to an…

Imelda was very quick to respond to an issue created truthfully by my own lack of followthrough. She was thoughtful, helpful a...

F
Frank Brand
trustpilot.com Oct 01, 2025

Learned so much about my diet from Gene…

Learned so much about my diet from Gene Food!!...

R
Ross Johanson
trustpilot.com Oct 01, 2025

I received some excellent diet and…

I received some excellent diet and health guidance from gene food. The kit I received was well designed and simple to collect and return my saliva sa...

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Conclusion

Reviews show consistent reports of helpful, actionable genetic nutrition guidance and measurable health improvements for many users, especially regarding weight and blood markers. Multiple reviewers praise specific support staff and quick resolution of account or kit issues. However, several reviews describe problems with order fulfillment, international shipping, billing (subscription charges), and slow or missing responses. Prospective users should review subscription terms and shipping policies before purchase and keep documented communication; those prioritizing personalized, genetics-based dietary guidance may find clear value, while those concerned about fulfillment or billing should proceed cautiously.