Reviews Analyzed
20
We Collect & Analyze Reviews
Stonewall Kitchen
Experiences & Reviews
Stonewall Kitchen is a U.S.-based specialty food brand offering sauces, jams, condiments, and themed gift items sold through its website and retail channels. Consumers researching Stonewall Kitchen reviews typically look for feedback on product freshness, jarred goods, gift baskets, shipping, and customer support.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
27d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviewers report unhelpful or dismissive customer service, including refusal to escalate, denied replacements, and unresolved refunds.
Share of mentions
Weak
20%
💰
Value for money
Several reviewers say products felt overpriced given short shelf life, staleness, or defects; the sample size for this claim is limited.
Share of mentions
Mixed
7%
⚡
User experience
A few reviews mention site or ordering issues: reports of website malfunctions and unclear shipping timelines affecting purchase experience.
Share of mentions
Mixed
2%
🔧
Product quality
Frequent complaints focus on freshness and defects: reports of mold, spoilage, short expiry, defective lids, stale items, and inconsistent texture.
Share of mentions
Weak
25%
📞
Communication
Multiple reviewers describe slow, unresponsive, or rude communications, including delayed refunds, missing credits, and poor follow-up on issues.
Share of mentions
Weak
13%
⭐
Overall experience
Most reviewers describe a negative overall experience, citing product problems combined with unsatisfactory customer support and lost loyalty.
Share of mentions
Weak
33%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Very toxic company culture
"Very toxic company culture. They refuse to take complaints seriously or escalate to supervisors, and instead protect one another while avoiding any fo..."
El
Trustpilot
Oct 01, 2025
Featured for: spoiled jam; dismissive customer service
Defective lids
"I purchase the Stonewall Kitchen sriracha aoli at least once a week. Recently the jars have had defective lids and won't tighten properly. Paying..."
Ilsa
Trustpilot
Oct 01, 2025
Featured for: defective lids; quality complaint
Freaking Delicious
"I have to admit. I bought some Black Bean Salsa and some Spicy Corn Relish to try out. I apologize for letting it set in my pantry for a little over a..."
Shannon Hughes
Trustpilot
Oct 01, 2025
Featured for: positive product praise
The worst customer service
"The worst customer service. Their website malfunctions, when you hit purchase you don't always get a screen indicating the purchase was successful. Th..."
Michelle
Trustpilot
Oct 01, 2025
Featured for: website issues; poor service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
E
El
trustpilot.com
Oct 01, 2025
Very toxic company culture
Very toxic company culture. They refuse to take complaints seriously or escalate to supervisors, and instead protect one another while avoiding any fo...
S
Shu
trustpilot.com
Oct 01, 2025
They could care less
I contacted them with an image of how their product was hidden behind one of those awful displays at the grocery store. I had been brushed off at the...
M
Michael F
trustpilot.com
Oct 01, 2025
Customer Service
I purchased 5 bottles of their mixer. I used 4 and recently found 1 bottle in the back of my closet that had expired. I contacted them and was told th...
R
Robyn Adkins
trustpilot.com
Oct 01, 2025
Keep your LBGQT opinions to yourself
Keep your LBGQT opinions to yourself!...
K
Kathy
trustpilot.com
Oct 01, 2025
Horrible Experience.
I placed an order. It came broken. They replaced the broken part (not the whole gift and the gift box w...
I
Ilsa
trustpilot.com
Oct 01, 2025
Defective lids
I purchase the Stonewall Kitchen sriracha aoli at least once a week. Recently the jars have had defective lids and won't tighten properly. Paying...
P
Paul Moreton
trustpilot.com
Oct 01, 2025
I received the hostess basket
I received the hostess basket. The ultimate bar mix (spicy) was stale and had very odd flav...
R
Randolph Schum
trustpilot.com
Oct 01, 2025
Very disappointing “service.”
Very disappointing “service.” I ordered three bottles of Napa Valley olive oil. One bottle broke in shipment. I promptly called customer service and w...
E
El Tee
trustpilot.com
Oct 01, 2025
Fool me once is enough.
I love Blueberries and bought Organic Wild Maine Blueberry Jam at Costco to give it a try. Item# 1028191. When I got home I opened the jar and went ab...
S
Shannon Hughes
trustpilot.com
Oct 01, 2025
Freaking Delicious
I have to admit. I bought some Black Bean Salsa and some Spicy Corn Relish to try out. I apologize for letting it set in my pantry for a little over a...
N
Natalie Innella
trustpilot.com
Oct 01, 2025
I had received a double pack of the…
I had received a double pack of the Waffle and Pancake Mix. We loved it it was wonderful but when I opened the next container - there were bug sthorug...
B
Beth Summerville-Brothers
trustpilot.com
Oct 01, 2025
BEWARE OF EXPIRATION DATES
BEWARE OF EXPIRATION DATES! I placed a large order of butters and jams for holiday gifts, I received them on September 5th. As I opened them on Octobe...
E
Eugenia Crawford
trustpilot.com
Oct 01, 2025
Seedless raspberry jam is awful
I ordered seedless raspberry jam. It looks like jelly and tas...
S
Sandy Hehn Davis
trustpilot.com
Oct 01, 2025
Difficult and Do Not Stand Behind Their Products
I usually love Stonewall Kitchens and "had" been a good customer, however, in my last order 3 items in a box set arrived with a 2 month expiry date. I...
M
Mark
trustpilot.com
Oct 01, 2025
Slow on refunds
In my last order for apple sauce prior to January, 2024 I had experienced a falloff in quality. The apple sauce had become very soupy to the point I w...
T
Tarlean Dotson
trustpilot.com
Oct 01, 2025
Mold when in two weeks in the…
Mold within two weeks in the ref...
L
Laurie
trustpilot.com
Oct 01, 2025
Unbelievably Rude Customer Service and slow delivery Placed an order 4 days ago
Placed an order 4 days ago, and received no notification that item has shipped. Called customer service and was literally yelled at by the rep that th...
M
Michelle
trustpilot.com
Oct 01, 2025
The worst customer service
The worst customer service. Their website malfunctions, when you hit purchase you don't always get a screen indicating the purchase was successful. Th...
T
Taylor Stewart
trustpilot.com
Oct 01, 2025
Stonewall corporate greed
They bought Vermont coffee company and will no longer even consider taking in the bag tags that I have collected for 4 years. I had no idea that Vermo...
C
Chequeta Nutt
trustpilot.com
Oct 01, 2025
Stay away
I saw a great sale of my favorite jam and ordered 8 jars. It did say in small print that the reduced price could be a discontinued product or shorter...
Conclusion
Reviews show recurring concerns about product freshness and defects—examples include spoiled or moldy jars, short expiration windows, and defective lids—paired with repeated customer service failures such as delayed or missing refunds. At the same time some customers report positive experiences with product taste and enjoyment. If you plan to buy from Stonewall Kitchen, check expiration dates on delivered items, document packaging or quality issues immediately, and retain order and communication records if you need a refund or replacement. For gift purchases, consider verifying return or replacement policies with the seller before ordering.