Customers most often point to weak post-purchase support and product defects. Many describe denied refunds, slow credits, and shipping issues. A handful of reviews praise certain condiments and salsas.
Examples from available reviews (Oct 2025 – Mar 2026).
Free shipping coupon code failed and customer service refused help.
“the coupon code would not work.”
Refund was promised then delayed nearly three months before arriving.
“Refund arrived on April 24, nearly 3 months after it had been promised.”
Black Bean Salsa and Spicy Corn Relish were very flavorful and enjoyable.
“the Black bean salsa was off the chain!”
Recent jars have defective lids that won't tighten properly.
“defective lids and won't tighten properly.”
Most reviews focus on customer support problems. Customers describe denied replacements, refusal to speed up shipping, and agents who shouted or came across as unwelcoming.
Value complaints often tie to short remaining shelf life, with items arriving close to expiration. Several customers said they got no fix after flagging near-expiry sale jars.
Several reviews mention website and ordering problems, including short-packed orders and coupon codes that didn’t work. Some also note changes after an acquisition and recipe directions that don’t work, but these come up less often.
Defects show up repeatedly, including mold, faulty lids, stale mixes, and jams that taste overly sweet. A few reviewers single out certain salsas and relishes for good flavor, but these comments are rare compared with the complaints.
Customers describe promised refunds or credits that didn’t happen and staff offering limited return options. Several say no one followed up after an agent said a credit or refund was coming.
Overall feedback leans negative, driven by recurring service and quality issues. Many low-rated support experiences sit alongside a small number of high-rated product remarks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Quotes shortened · As of: March 2026
Free shipping coupon code failed and customer service refused help.
“the coupon code would not work.”
Free shipping coupon code failed and customer service refused help.
“the coupon code would not work.”
Packaged recipe produced overly thick batter and poor waffles.
“the recipe does not work on the back of the canister.”
Packaged recipe produced overly thick batter and poor waffles.
“the recipe does not work on the back of the canister.”
Order delayed due to stock issues and company refused to expedite.
“They refused to expedite shipping.”
Order delayed due to stock issues and company refused to expedite.
“They refused to expedite shipping.”
Unwelcoming customer service and uninterested manager deter future purchases.
“Not impressed at all with the blah tone and unwelcoming interaction”
Unwelcoming customer service and uninterested manager deter future purchases.
“Not impressed at all with the blah tone and unwelcoming interaction”
Company allegedly ships expired products and lacks return options.
“Company does not have a return policy.”
Company allegedly ships expired products and lacks return options.
“Company does not have a return policy.”
Reviewer reports terrible customer service and dissatisfaction.
“Terrible customer service”
Reviewer reports terrible customer service and dissatisfaction.
“Terrible customer service”
Staff dismissed complaints and sent a refund instead.
“Very toxic company culture.”
Company declined responsibility for product placement and bounced me back.
“We don't do that”
Company refused to replace an expired bottle despite exception request.
“Unfortunately we are not able to replace expired product.”
Reviewer objects to company's LBGQT opinions and will not repurchase.
“Keep your LBGQT opinions to yourself!”
Order arrived damaged and promised refund was never received.
“They promised a refund which was never received.”
Recent jars have defective lids that won't tighten properly.
“defective lids and won't tighten properly.”
Hostess basket contained stale and oddly flavored items.
“The ultimate bar mix (spicy) was stale and had very odd flavors.”
One bottle broke and promised credit was not issued or confirmed.
“I was told I would receive a credit on my credit card.”
Jam contained only a small topping of whole blueberries, not throughout.
“I consider it a bait and Switch”
Black Bean Salsa and Spicy Corn Relish were very flavorful and enjoyable.
“the Black bean salsa was off the chain!”
Found bugs in pancake mix and customer service refused replacement.
“they could not replace because they would need to investigate.”
Received items with imminent expiration dates and returns were refused.
“I had 30 days to open and check the expiration dates”
Seedless raspberry jam tasted overly sugary and unsatisfactory.
“It looks like jelly and tastes like sugar”
Company refused refund for items with short two-month expiry date.
“They flat out refused to give me a refund”
Refund was promised then delayed nearly three months before arriving.
“Refund arrived on April 24, nearly 3 months after it had been promised.”
Product developed mold within two weeks in the refrigerator.
“Mold within two weeks in the refrigerator.”
Customer service agent yelled and defended long shipping timelines.
“I was literally yelled at by the rep”
Website and customer service failures led to missing items and promised credits.
“They short pack your order, tell you they will give you a credit and you get no email”
Company stopped accepting Vermont Coffee bag tags after acquisition.
“will no longer even consider taking in the bag tags”
Sale jars had under 30-day shelf life and company offered no remedy.
“it expires in less than 30 days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stonewall Kitchen is a specialty food company that makes preserves, sauces, condiments, and baking mixes. It sells through an online shop, catalogs, and its own retail stores. Product pages usually list ingredients and include serving ideas and recipes. The company also offers gift baskets and seasonal collections for direct purchase. Shipping choices and customer support are provided through the website and support channels.