Skip to content
We Collect & Analyze Reviews

Apt2B
Experiences & Reviews

Apt2B is a U.S.-based furniture and home decor retailer selling sofas, chairs, and decorative items through its online storefront. Consumers researching Apt2B typically investigate ordering and delivery timelines, return and exchange fees, product durability (especially upholstery), and customer service responsiveness.

Overview & Key Metrics

Reviews Analyzed 7
Positive Sentiment 57%
Latest Review 17d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Some customers describe responsive, helpful reps and smooth deliveries; others report confrontational interactions and refusals around returns or exchanges.

Share of mentions
16%
Mixed
💰

Value for money

A few shoppers say they got good deals and free shipping; others complain about high costs or steep return/exchange fees that reduced perceived value.

Share of mentions
9%
Weak
⚡

User experience

Purchase experiences vary: timely, guided buying and good deliveries for some; missing orders, website limits, and difficult exchanges for others.

Share of mentions
22%
Mixed
🔧

Product quality

Reports split between durable, pet-resistant upholstery and complaints about early wear, staining, or back cushions losing shape within months.

Share of mentions
12%
Mixed
📞

Communication

Customers note clear phone and delivery updates at times, but also cite missed messages, website upload problems, and inconsistent production status notices.

Share of mentions
19%
Mixed
⭐

Overall experience

Overall impressions are mixed: several satisfied buyers praise product and delivery; several others report unresolved order, return, or product issues.

Share of mentions
22%
Mixed

View all 7 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 7 reviews

All Customer Reviews

Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: October 2025

W
Wendi Leibowitz
trustpilot.com Oct 01, 2025

I paid almost 5k for this couch and…

I paid almost 5k for this couch and it's not stain free and the back cushions lost shape. The couch isn't even 1 yea...

K
Kristen M
trustpilot.com Oct 01, 2025

Terrible policies and customer “service”—order elsewhere!

Be 100 % certain about your choice before ordering because you could buy a whole additional sofa with the fees they charge for return or exchange. I h...

D
Dana Valikai
trustpilot.com Oct 01, 2025

Customer Service Excellent!!!

My customer service rep - Laurie Grimes - went above and beyond in helping me pick out my dream couch! She was very...

L
L G
trustpilot.com Oct 01, 2025

Never Received Sofa I ordered

What went wrong is that I never got the sofa I ordered. The company or reps that they had working on the issue presented no real solution. Didn't care...

K
Kara
trustpilot.com Oct 01, 2025

Excellent product and customer service

Excellent product and customer service. Delivery was on point, timely and the driver was communicative. I...

A
Ash Howard
trustpilot.com Oct 01, 2025

Good if you don't have kids or dogs.

I actually really liked my delilah sofa for the two years that it survived my dogs. It was pretty comfy, modern, and super cute. If Apt2b started sell...

M
Mildred Suarez
Collected.reviews Nov 07, 2021

Sola Macrame Wall Hanging.

I am a usual shopper for quirky and unique furniture. I purchased Apt2B wall hanging and was pleasantly surprised when it arrived. It looked way better in person compared to the pictures. The customer service was awesome, someone was always there to pick up the phone. The shippers were top notch too. Overall, I was very happy with my purchase because I believe I got a great deal. A similar piece from other websites would have been almost twice as much shipped. Oh, I also appreciate the free shipping offered. I can not say enough wonderful things about them. When ever I am thinking of buying anything to decorate my home - I‘ll think of Apt2B first, always.

Share Your Experience

Help other customers by sharing your experience with Apt2B. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews for Apt2B show a mix of positive and negative experiences. Several customers praise helpful representatives, clear delivery updates, and satisfactory product durability; others report missed or delayed orders, significant return or exchange fees, and upholstery or cushion problems. If you plan to buy, confirm production and delivery timelines, ask specifically about return/exchange costs, and request fabric durability information if you have children or pets. Keep written records and photographic evidence of delivery condition and all communications to support any future claims.