The single available review describes a largely positive purchase: artificial grass and other items were called high-quality, and the reviewer felt confident recommending Backdrop. The main issue noted was a lack of visible tracking information at first; that was resolved when a company representative contacted the buyer and provided email updates. This suggests Backdrop can respond effectively when delivery updates are missing. There is no information here about pricing, returns, or website/app usability, so shoppers should look for additional reviews on those topics before deciding.
Examples from available reviews (Dec 2021 – Feb 2026).
Representative provided email updates and addressed delivery tracking concerns.
“one of their representatives got in touch with us and kept us informed via email throughout the process.”
Customer reported an initial lack of tracking information but a representative intervened and provided updates, resolving the delivery concern.
The review does not mention pricing, discounts, or whether the purchase represented good value for money.
No details were given about the website, checkout process, or app usability in the available review.
Reviewer described artificial grass and other purchased items as high-quality and expressed satisfaction with the products.
Customer initially lacked tracking updates but received proactive email contact from a company representative who kept them informed.
After communication resolved delivery concerns, the reviewer had a positive overall experience and stated they would recommend Backdrop.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product arrived permanently creased and the seller ignored refund requests.
“The product was useless”
Polyester prints arrived folded but were good quality and great price.
“Good quality for a great price.”
Order never arrived and company did not respond about a refund.
“Never received my order, never received refund!”
Company becomes unresponsive and refuses refunds when issues arise.
“The seller will go radio silence and won't issue a refund.”
Received wrong color backdrop and the company did not respond.
“I ordered a black backdrop and got Navy.”
Backdrop print was poor quality, grey instead of white and oversized.
“it is very poor quality.”
No delivery updates and no responses; customer is seeking a refund.
“have had no email regarding delivery and no response”
Backdrops arrived creased and an ordered stand was never delivered.
“adjustable stand was not included in the package delivered.”
Reviewer calls company a scam due to unfulfilled orders and lack of tracking.
“SCAM SCAM SCAM SCAM!”
Three backdrops were good value and creases soon dropped out.
“for the price they are very good value.”
Quick dispatch with tracking; order arrived within a week packaged carefully.
“The order arrived within a week”
Company resolved a product issue by offering good options and upgrade.
“they have given me great options including an upgrade”
Vinyl backdrop arrived permanently creased and refund offer was insufficient.
“the vinyl backdrop was creased and wrinkled permanently”
Customer service (Sofia) was helpful and delivery was super fast.
“Sofia couldn’t have been more helpful.”
Vinyl backdrops arrived creased and poor print quality, refunds refused.
“Awful cheap products.”
Order arrived complete and the backdrops looked great; would buy again.
“the backdrops looked great!”
Backdrop lacked blue toner and the reviewer cannot obtain a refund.
“My backdrop was lacking blue toner”
Returned items but never received a refund despite return postage.
“never received refund.”
Product quality was good but delivery took two months due to customs.
“Product: great. But took 2 months to get here”
Beach scene backdrops arrived clear, colorful, and were good quality.
“They are really good quality”
My colleagues and I went out and bought artificial grass and a few other things, and we were all very excited about it.
We were given a delivery time range, but we were a little concerned because there were no indications that the package was being traced.
In the event that we did not receive any updates on the tracking number, we decided to send an email to see if everything was proceeding as intended.
It wasn't too much of a problem because one of their representatives got in touch with us and kept us informed via email throughout the process.
As a result, there were no issues or hassles, and I am confident in recommending them to anyone searching for high-quality home decor goods.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Backdrop is a retailer of decorative and home-decor products, typically selling items for interiors, events, and set styling through online and direct channels. This summary focuses on customer feedback areas such as delivery, product quality, communication, and overall buying experience to help shoppers researching Backdrop.