Customers often praise helpful, knowledgeable store staff who guide purchases and installations. Many reviews describe items arriving damaged or defective and repairs that never get resolved. Several mention missed messages, late deliveries, and slow refunds. Problems on high-priced orders tend to draw sharper complaints once issues show up after purchase.
Examples from available reviews (Apr 2025 – Mar 2026).
Ramiz was knowledgeable, responsive, and very helpful with parts.
“Ramiz is by far the best!”
One cabinet door arrived used/open box and company refused remedy.
“Shame on BBQ Galore for shipping an open box/used item”
Waited three weeks with lost order and no refund or communication.
“order form has been lost at the warehouse”
Quick, flawless gas-line installation with helpful maintenance advice.
“installation seems flawless”
Several reviews call out staff by name and describe hands-on help, parts support, and custom builds that went well. Others describe slow or combative after-sales service, cancelled orders, and staff brushing off warranty or return issues. Service varies widely, from quick in-store help to poor follow-through once the sale is done.
Some customers say big-ticket items arrived defective or failed quickly, hurting the value for the price. Other shoppers report smooth returns or timely refunds in store, showing cases where refunds were handled properly. Low-rated reviews repeatedly mention restocking fees and credits that never get resolved.
Many in-store visits end in an easy purchase and quick installation when customers work with attentive sales staff. Other customers describe long installation delays, cancelled orders, or mishandled deliveries. The experience often shifts depending on whether it stays in the showroom or moves into delivery and service.
Many reviews mention items arriving damaged, parts that don’t work, or products failing after little use. Complaints include open-box deliveries, broken knobs, fridges that won’t cool, and grills with ignition problems. These issues often lead to manufacturer involvement or disputes over whether the seller or maker is responsible.
Many reviews describe lost order paperwork, emails that never get a reply, and refunds that are late or never arrive. A few note fast shipping and helpful support at certain locations. Most communication problems come up around delivery, returns, and scheduling installations.
Reviews show a clear split: strong praise for individual sales staff alongside frequent low ratings tied to product condition and after-sale handling. Good showroom experiences sit next to recurring complaints about delivery, repairs, and refunds. The overall impression often depends on whether post-purchase service is needed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · yelp.com (20) · Quotes shortened · As of: March 2026
Friendly, helpful staff provided solid technical advice despite poor reviews.
“friendly and helpful staff.”
Received poor product and dismissive customer service.
“Still a one star review, they sold me a crappy BBQ and followed with "I don't give a damn"customer service.”
Friendly service and useful selection of spices.
“Nice and friendly service.”
One cabinet door arrived used/open box and company refused remedy.
“Shame on BBQ Galore for shipping an open box/used item”
One of three Wildfire cabinet doors arrived dirty and blemished.
“One arrived without the plastic wrap on the doors”
Staff at Irvine store provided excellent support during purchase.
“Bryan who worked with me from the start was my hero.”
Ramiz was knowledgeable, responsive, and very helpful with parts.
“Ramiz is by far the best!”
Store accepted returns and promptly issued a refund for replacement grills.
“they kindly let us return them to their store and promptly gave us a refund.”
First-time visit, helpful staff (Brian) led to a good purchase.
“Worked with Brian who was awesome to talk with and extremely helpful.”
Bryan's helpful service convinced us to buy ceramic fireplace logs.
“Bryan being so helpful and accommodating”
One-stop shop with helpful staff and broad product selection.
“Great one stop shop for most anything you need for BBQ or grilling.”
Installation problems and defects with expensive $10,000 grill on delivery.
“This has been an absolute nightmare”
Helpful customer support and reasonable prices at the store.
“Customer support was helpful and prices are very reasonable.”
Poor communication; store didn't respond about accessories after purchase.
“have yet to hear back from them”
Paid $5,000; experienced very poor post-sale communication and service.
“very poor communication, very poor follow up, very poor customer service after the sale.”
Helpful staff and excellent delivery for furniture and fire table.
“Pamela D was absolutely fantastic in helping us”
Product was in stock, easy to order, and shipped immediately.
“Had the product i needed in stock, when other companies did not.”
Pizza oven cart arrived with damaged propane control knob and unresolved repair.
“the knob that controls the propane is damaged and or inoperable.”
Pizza oven failed after minimal use and service response was poor.
“My "Arresto" stopped working after 12 cycles of cooking”
Waited three weeks with lost order and no refund or communication.
“order form has been lost at the warehouse”
Paid for part that never arrived and still awaiting refund.
“I asked for a refund via email and 2 weeks later still no refund.”
Poor customer service; wrong item delivered and charged steep restocking fee.
“Customer service is awful.”
Received defective grill; Barbeques Galore and manufacturer are blaming each other.
“The company doesn't stand by its products”
Order error took six weeks to resolve and wrong item wasn't picked up.
“It took 6 weeks for this incompetent company to resolve an issue”
Chairs arrived missing foot tips and store was unresponsive by phone.
“two chairs on their own are missing their foot tips”
Ordered an outdoor kitchen; delivery repeatedly delayed and communication poor.
“it's now going to be December (if it turns up at all).”
Refrigerator arrived defective and company deferred responsibility to manufacturer.
“the Blaze refrigerator was defective, it does not cool.”
Three-month delay, order canceled, and staff treated complaint poorly.
“they cancelled my order, suggested i was being difficult and advised i should buy it online and hung up.”
Quick, flawless gas-line installation with helpful maintenance advice.
“installation seems flawless”
Knowledgeable, friendly staff; intends to remain a returning customer.
“Knowledgeable and friendly!”
Terrific service and products; repeat purchaser recommends the store.
“Terrific service and excellent products!”
Smooth ordering and installation; grill installed in under two weeks.
“It took less than two weeks from the time I walked into the store”
Decent prices but shipping and installation were delayed and miscommunicated.
“Shipping and installation was a nightmare.”
Anthony was kind, knowledgeable, and very helpful with products.
“Anthony was incredibly kind, knowledgeable, and helpful.”
Small built-in grill purchase led to poor experience.
“There is a reason this company in Phoenix has only 3 stars overall!”
Bought an $8,000 floor-model kitchen with nonworking fridge and igniter.
“the fridge was not cooling and the grill igniter was not working.”
Carlos and Henrik helped create a customized barbecue solution successfully.
“Carlos and Henrik made my custom bbq dream a reality!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Barbeques Galore is a retail chain that sells barbecues and outdoor cooking equipment. Its showrooms let customers see models in person and talk with sales staff. The company also carries parts and offers services that support installation and maintenance. Customers can buy in-store or through the company’s online channels, with options to book delivery and installation.