Customer feedback on Barbeques Galore is mixed but leans negative on post‑sale support: many reviews describe delayed deliveries, poor responsiveness, and challenges with defective items and refunds. Positive reviews highlight helpful in‑store staff, fast shipping when items are in stock, and competent installation teams. If you are considering a major purchase, confirm stock availability, written delivery and installation timelines, and how warranty or returns are handled. Keep records of order confirmations and communications, inspect items at delivery, and compare availability and pricing across sellers before buying.
Examples from available reviews (Apr 2025 – Feb 2026).
Helpful customer support and reasonable prices at the store.
“Customer support was helpful and prices are very reasonable.”
Order error took six weeks to resolve and wrong item wasn't picked up.
“It took 6 weeks for this incompetent company to resolve an issue”
Pizza oven cart arrived with damaged propane control knob and unresolved repair.
“the knob that controls the propane is damaged and or inoperable.”
Quick, flawless gas-line installation with helpful maintenance advice.
“installation seems flawless”
Frequent complaints about after‑sales support, delayed or failed installations, and poor in‑store follow up; some customers praise helpful sales or delivery staff.
Several reviewers report large purchases that were undermined by service or fulfillment problems; a minority note reasonable prices or good value.
Ordering and delivery experiences vary: some customers report quick in‑stock shipping and easy ordering, while others report long delays and order errors.
Multiple reports of damaged or defective products on delivery and units failing shortly after use; a few customers received items in good condition.
Many reviews describe poor responsiveness, lost order information, unreturned calls and unclear shipping updates; a few note clear delivery communication.
Overall impressions tilt negative for many reviewers due to order, product or service failures, though some customers report positive purchases and installations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · yelp.com (20) · Quotes shortened · As of: February 2026
Friendly, helpful staff provided solid technical advice despite poor reviews.
“friendly and helpful staff.”
Received poor product and dismissive customer service.
“Still a one star review, they sold me a crappy BBQ and followed with "I don't give a damn"customer service.”
Friendly service and useful selection of spices.
“Nice and friendly service.”
One cabinet door arrived used/open box and company refused remedy.
“Shame on BBQ Galore for shipping an open box/used item”
One of three Wildfire cabinet doors arrived dirty and blemished.
“One arrived without the plastic wrap on the doors”
Staff at Irvine store provided excellent support during purchase.
“Bryan who worked with me from the start was my hero.”
Ramiz was knowledgeable, responsive, and very helpful with parts.
“Ramiz is by far the best!”
Store accepted returns and promptly issued a refund for replacement grills.
“they kindly let us return them to their store and promptly gave us a refund.”
First-time visit, helpful staff (Brian) led to a good purchase.
“Worked with Brian who was awesome to talk with and extremely helpful.”
Bryan's helpful service convinced us to buy ceramic fireplace logs.
“Bryan being so helpful and accommodating”
One-stop shop with helpful staff and broad product selection.
“Great one stop shop for most anything you need for BBQ or grilling.”
Installation problems and defects with expensive $10,000 grill on delivery.
“This has been an absolute nightmare”
Helpful customer support and reasonable prices at the store.
“Customer support was helpful and prices are very reasonable.”
Poor communication; store didn't respond about accessories after purchase.
“have yet to hear back from them”
Paid $5,000; experienced very poor post-sale communication and service.
“very poor communication, very poor follow up, very poor customer service after the sale.”
Helpful staff and excellent delivery for furniture and fire table.
“Pamela D was absolutely fantastic in helping us”
Product was in stock, easy to order, and shipped immediately.
“Had the product i needed in stock, when other companies did not.”
Pizza oven cart arrived with damaged propane control knob and unresolved repair.
“the knob that controls the propane is damaged and or inoperable.”
Pizza oven failed after minimal use and service response was poor.
“My "Arresto" stopped working after 12 cycles of cooking”
Waited three weeks with lost order and no refund or communication.
“order form has been lost at the warehouse”
Paid for part that never arrived and still awaiting refund.
“I asked for a refund via email and 2 weeks later still no refund.”
Poor customer service; wrong item delivered and charged steep restocking fee.
“Customer service is awful.”
Received defective grill; Barbeques Galore and manufacturer are blaming each other.
“The company doesn't stand by its products”
Order error took six weeks to resolve and wrong item wasn't picked up.
“It took 6 weeks for this incompetent company to resolve an issue”
Chairs arrived missing foot tips and store was unresponsive by phone.
“two chairs on their own are missing their foot tips”
Ordered an outdoor kitchen; delivery repeatedly delayed and communication poor.
“it's now going to be December (if it turns up at all).”
Refrigerator arrived defective and company deferred responsibility to manufacturer.
“the Blaze refrigerator was defective, it does not cool.”
Three-month delay, order canceled, and staff treated complaint poorly.
“they cancelled my order, suggested i was being difficult and advised i should buy it online and hung up.”
Quick, flawless gas-line installation with helpful maintenance advice.
“installation seems flawless”
Knowledgeable, friendly staff; intends to remain a returning customer.
“Knowledgeable and friendly!”
Terrific service and products; repeat purchaser recommends the store.
“Terrific service and excellent products!”
Smooth ordering and installation; grill installed in under two weeks.
“It took less than two weeks from the time I walked into the store”
Decent prices but shipping and installation were delayed and miscommunicated.
“Shipping and installation was a nightmare.”
Anthony was kind, knowledgeable, and very helpful with products.
“Anthony was incredibly kind, knowledgeable, and helpful.”
Small built-in grill purchase led to poor experience.
“There is a reason this company in Phoenix has only 3 stars overall!”
Bought an $8,000 floor-model kitchen with nonworking fridge and igniter.
“the fridge was not cooling and the grill igniter was not working.”
Carlos and Henrik helped create a customized barbecue solution successfully.
“Carlos and Henrik made my custom bbq dream a reality!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Barbeques Galore is a specialty retailer of outdoor cooking equipment, offering grills, outdoor kitchen components, accessories, and related installation services through retail showrooms and an online store. People searching reviews typically look for information about product reliability, delivery and installation, warranty handling, and in-store support. When researching Barbeques Galore, verify stock and lead times, ask about installation and warranty processes, and check return and payment policies.