Barbeques Galore
Experiences & Reviews
Barbeques Galore is a specialty retailer of outdoor cooking equipment, offering grills, outdoor kitchen components, accessories, and related installation services through retail showrooms and an online store. People searching reviews typically look for information about product reliability, delivery and installation, warranty handling, and in-store support. When researching Barbeques Galore, verify stock and lead times, ask about installation and warranty processes, and check return and payment policies.
Overview & Key Metrics
Our Analysis
Service quality
Frequent complaints about afterโsales support, delayed or failed installations, and poor inโstore follow up; some customers praise helpful sales or delivery staff.
Value for money
Several reviewers report large purchases that were undermined by service or fulfillment problems; a minority note reasonable prices or good value.
User experience
Ordering and delivery experiences vary: some customers report quick inโstock shipping and easy ordering, while others report long delays and order errors.
Product quality
Multiple reports of damaged or defective products on delivery and units failing shortly after use; a few customers received items in good condition.
Communication
Many reviews describe poor responsiveness, lost order information, unreturned calls and unclear shipping updates; a few note clear delivery communication.
Overall experience
Overall impressions tilt negative for many reviewers due to order, product or service failures, though some customers report positive purchases and installations.
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Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Best store I've been to for barbeque...
"Best store I've been to for barbeque grills and accessories...."
Barbeques Galore - Incompetent at best
"Placed an online order for a very expensive bbq, was sent the incorrect item. I had to chase up eta for the correct swap over no less than 5 times! At..."
The customer is not right
"Dropped 3300.00 on a pizza oven cart. It was delivered and set up yesterday. Tipped the delivery set up guys, gave them soda only to find out later in..."
Gas line for BBQ
"Had a gas line run from the basement to the backyard for our new Weber Spirit II. Two gents were in and out in about an hour, and the installa..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
Best store I've been to for barbeque...
Best store I've been to for barbeque grills and accessories....
Very poor customer service
Purchased a new unit to replace an aging BBQ Galore built-in; shipping information was sketchy, but unit did arrive in good condition and seems to be...
Spent 5k on a new griddle
Spent 5k on a new griddle, very poor communication, very poor follow up, very poor customer service after the sale. Wa...
We bought a Fire Table and Patioโฆ
We bought a Fire Table and Patio Furniture. Pamela D was absolutely fantastic in helping us and...
Satisfied customer
Had the product i needed in stock, when other companies did not. It was easy to order, and...
The customer is not right
Dropped 3300.00 on a pizza oven cart. It was delivered and set up yesterday. Tipped the delivery set up guys, gave them soda only to find out later in...
I purchased an "Arresto Pizza Oven"โฆ
I purchased an "Arresto Pizza Oven" from BBQ Galore Hervey Bay. I asked a question to some old dude behind the counter who couldn't get up to save his...
Waited 3 weeks for my bbq neverโฆ
Waited 3 weeks for my bbq never received no one knows where it is order form has been los...
I bought a $5000 fireplace after beingโฆ
I bought a $5000 fireplace after being told to go to the wrong stores. I needed the tile flashing for the roof. after being tod again it was a various...
Canโt not recommend this at store
Canโt not recommend this at store. Customer service is awful. Went into look at replacing a Cabana Coast lounger in Sept 2021. Dealt with a part time...
The company doesn't stand by itsโฆ
The company doesn't stand by its products, i was shipped out a defective Nepoleon prestige 500 and both...
Barbeques Galore - Incompetent at best
Placed an online order for a very expensive bbq, was sent the incorrect item. I had to chase up eta for the correct swap over no less than 5 times! At...
I ordered an outdoor dining setting in โฆ
I ordered an outdoor dining setting in early Sept which has just arrived and it is now mid Oct. I didn't mind the wait as I was excited to be getting...
Spent a few weeks doing the researchโฆ
Spent a few weeks doing the research and shopping around in July for a $10k outdoor kitchen. Chose Barbeques Galore and was told it would be a month f...
Be careful buying from this chain
Be careful buying from this chain. Everything is special order and nothing can be returned. I spent over $7000 on equipment for an outdoor island and...
Bought Kamado Joe- waiting 3 months andโฆ
Bought Kamado Joe- waiting 3 months and still they have not delivered the ikamand and cover. This is despite these products being available at other s...
Your web look is just as real due toโฆ
Your web look is just as real due to amazing graphics. And it's not any c...
Your web look is just as real due toโฆ
Your web look is just as real due to amazing graphics. And it's not any c...
Your web look is just as real due toโฆ
Your web look is just as real due to amazing graphics. And it's not any c...
Gas line for BBQ
Had a gas line run from the basement to the backyard for our new Weber Spirit II. Two gents were in and out in about an hour, and the installa...
Conclusion
Customer feedback on Barbeques Galore is mixed but leans negative on postโsale support: many reviews describe delayed deliveries, poor responsiveness, and challenges with defective items and refunds. Positive reviews highlight helpful inโstore staff, fast shipping when items are in stock, and competent installation teams. If you are considering a major purchase, confirm stock availability, written delivery and installation timelines, and how warranty or returns are handled. Keep records of order confirmations and communications, inspect items at delivery, and compare availability and pricing across sellers before buying.