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We Collect & Analyze Reviews

Barbeques Galore
Experiences & Reviews

Barbeques Galore is a specialty retailer of outdoor cooking equipment, offering grills, outdoor kitchen components, accessories, and related installation services through retail showrooms and an online store. People searching reviews typically look for information about product reliability, delivery and installation, warranty handling, and in-store support. When researching Barbeques Galore, verify stock and lead times, ask about installation and warranty processes, and check return and payment policies.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 35%
Latest Review 12d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Frequent complaints about after‑sales support, delayed or failed installations, and poor in‑store follow up; some customers praise helpful sales or delivery staff.

Share of mentions
25%
Weak
💰

Value for money

Several reviewers report large purchases that were undermined by service or fulfillment problems; a minority note reasonable prices or good value.

Share of mentions
12%
Weak
⚡

User experience

Ordering and delivery experiences vary: some customers report quick in‑stock shipping and easy ordering, while others report long delays and order errors.

Share of mentions
12%
Mixed
🔧

Product quality

Multiple reports of damaged or defective products on delivery and units failing shortly after use; a few customers received items in good condition.

Share of mentions
8%
Weak
📞

Communication

Many reviews describe poor responsiveness, lost order information, unreturned calls and unclear shipping updates; a few note clear delivery communication.

Share of mentions
19%
Weak
⭐

Overall experience

Overall impressions tilt negative for many reviewers due to order, product or service failures, though some customers report positive purchases and installations.

Share of mentions
25%
Weak

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

A
Andre A.
trustpilot.com Oct 01, 2025

Best store I've been to for barbeque...

Best store I've been to for barbeque grills and accessories....

J
James Lepetich
trustpilot.com Oct 01, 2025

Very poor customer service

Purchased a new unit to replace an aging BBQ Galore built-in; shipping information was sketchy, but unit did arrive in good condition and seems to be...

N
Nelson
trustpilot.com Oct 01, 2025

Spent 5k on a new griddle

Spent 5k on a new griddle, very poor communication, very poor follow up, very poor customer service after the sale. Wa...

M
Michael Miller
trustpilot.com Oct 01, 2025

We bought a Fire Table and Patio…

We bought a Fire Table and Patio Furniture. Pamela D was absolutely fantastic in helping us and...

A
Amanda J
trustpilot.com Oct 01, 2025

Satisfied customer

Had the product i needed in stock, when other companies did not. It was easy to order, and...

J
Jon Holland
trustpilot.com Oct 01, 2025

The customer is not right

Dropped 3300.00 on a pizza oven cart. It was delivered and set up yesterday. Tipped the delivery set up guys, gave them soda only to find out later in...

G
Greg
trustpilot.com Oct 01, 2025

I purchased an "Arresto Pizza Oven"…

I purchased an "Arresto Pizza Oven" from BBQ Galore Hervey Bay. I asked a question to some old dude behind the counter who couldn't get up to save his...

L
Lazarus Karatzas
trustpilot.com Oct 01, 2025

Waited 3 weeks for my bbq never…

Waited 3 weeks for my bbq never received no one knows where it is order form has been los...

S
Stefano Beale
trustpilot.com Oct 01, 2025

I bought a $5000 fireplace after being…

I bought a $5000 fireplace after being told to go to the wrong stores. I needed the tile flashing for the roof. after being tod again it was a various...

C
Carolyn
trustpilot.com Oct 01, 2025

Can’t not recommend this at store

Can’t not recommend this at store. Customer service is awful. Went into look at replacing a Cabana Coast lounger in Sept 2021. Dealt with a part time...

A
Anthony Singh
trustpilot.com Oct 01, 2025

The company doesn't stand by its…

The company doesn't stand by its products, i was shipped out a defective Nepoleon prestige 500 and both...

R
Robert Cooper
trustpilot.com Oct 01, 2025

Barbeques Galore - Incompetent at best

Placed an online order for a very expensive bbq, was sent the incorrect item. I had to chase up eta for the correct swap over no less than 5 times! At...

D
Denise Mackie
trustpilot.com Oct 01, 2025

I ordered an outdoor dining setting in …

I ordered an outdoor dining setting in early Sept which has just arrived and it is now mid Oct. I didn't mind the wait as I was excited to be getting...

k
kitchenless
trustpilot.com Oct 01, 2025

Spent a few weeks doing the research…

Spent a few weeks doing the research and shopping around in July for a $10k outdoor kitchen. Chose Barbeques Galore and was told it would be a month f...

R
Ron Pardo
trustpilot.com Oct 01, 2025

Be careful buying from this chain

Be careful buying from this chain. Everything is special order and nothing can be returned. I spent over $7000 on equipment for an outdoor island and...

S
Shane B
trustpilot.com Oct 01, 2025

Bought Kamado Joe- waiting 3 months and…

Bought Kamado Joe- waiting 3 months and still they have not delivered the ikamand and cover. This is despite these products being available at other s...

C
Cahill Gary
trustpilot.com Oct 01, 2025

Your web look is just as real due to…

Your web look is just as real due to amazing graphics. And it's not any c...

G
Guidetti John
trustpilot.com Oct 01, 2025

Your web look is just as real due to…

Your web look is just as real due to amazing graphics. And it's not any c...

G
Groenen Jackie
trustpilot.com Oct 01, 2025

Your web look is just as real due to…

Your web look is just as real due to amazing graphics. And it's not any c...

A
Adam Westbrook
trustpilot.com Oct 01, 2025

Gas line for BBQ

Had a gas line run from the basement to the backyard for our new Weber Spirit II. Two gents were in and out in about an hour, and the installa...

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Conclusion

Customer feedback on Barbeques Galore is mixed but leans negative on post‑sale support: many reviews describe delayed deliveries, poor responsiveness, and challenges with defective items and refunds. Positive reviews highlight helpful in‑store staff, fast shipping when items are in stock, and competent installation teams. If you are considering a major purchase, confirm stock availability, written delivery and installation timelines, and how warranty or returns are handled. Keep records of order confirmations and communications, inspect items at delivery, and compare availability and pricing across sellers before buying.