Reviews Analyzed
21
We Collect & Analyze Reviews
Befitting
Experiences & Reviews
Befitting is an online eyewear retailer that sells prescription eyeglasses and sunglasses to consumers. Reviews for the brand commonly discuss ordering, insurance use, customer-service interactions, product fit and lens quality. People researching Befitting typically look for information about pricing, insurance processing, delivery times, returns, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
17d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many reviewers praise responsive representatives and quick fixes; several report cancelled orders, slow reimbursements, or trouble reaching support.
Share of mentions
Mixed
21%
💰
Value for money
Multiple reviewers highlight competitive pricing, insurance discounts and good deals; a small number report unexpected charges or billing discrepancies.
Share of mentions
Strong
11%
⚡
User experience
Customers frequently call the website and ordering flow easy and like virtual try-on; some describe long delivery times or cancelled orders.
Share of mentions
Mixed
14%
🔧
Product quality
Many buyers report good fit and sturdy frames; a minority describe lens defects (etching or chipping) that required replacement or remakes.
Share of mentions
Strong
9%
📞
Communication
Several reviews note helpful follow-up calls and prescription confirmations; others report missing shipping updates, unanswered emails, and hold-time problems.
Share of mentions
Mixed
20%
⭐
Overall experience
Most reviewers recommend Befitting for selection, price and support; a subset report serious issues with billing, order fulfillment, or product defects.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Glasses
"This is the first time I have ordered from Befitting having admired their glasses for a long time. After seeing purchases friends had made, I decided to place an order - very easy site to use, quick delivery, and excellent customer service. I was very happy with the price. The glasses were fantastic and the frames fit perfectly, without any adjustments necessary. However, I had an issue with the chipping of my lenses, and when I needed to return and refund, that was quick and easy. They sent a replacement very quickly, more than I had expected. This was a magnificent gesture, so I will continue to use Befitting for future purchases.. Highly recommend. "
Ern Fitzpatrick
Collected.reviews
Nov 08, 2021
Featured for: Mixed product issue and quick resolution
I added my insurance and when I checked…
"I added my insurance and when I checked out it was one price. But when I went to check on the order after my FSA account said I needed a reciept to co..."
Michael
Trustpilot
Oct 01, 2025
Featured for: Insurance/billing dispute, no response
My experience has been horrible so far
"My experience has been horrible so far. First, I have ordered through online vendors in the past and had great experiences. My insurance only has a fe..."
Kelley
Trustpilot
Oct 01, 2025
Featured for: Missing contacts; poor communication
Stellar Customer Service, Quality and Follow Through
"WOW !!!!! ABSOLUTELY FABULOUS customer service !!!! I had ordered from them for the second year and will AGAIN and AGAIN !!! I have transition glasses..."
Maryellen
Trustpilot
Oct 01, 2025
Featured for: Customer service remade orders quickly
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
David Bates
trustpilot.com
Oct 01, 2025
This is my 4th pair of glasses
This is my 4th pair of glasses....
D
Danny Sams
trustpilot.com
Oct 01, 2025
Initial order took almost a month to…
Initial order took almost a month to receive. When purchased I added the accidental damage coverage. I had a dog that got my glasses and I’m still try...
M
Michael
trustpilot.com
Oct 01, 2025
I added my insurance and when I checked…
I added my insurance and when I checked out it was one price. But when I went to check on the order after my FSA account said I needed a reciept to co...
K
Karen
trustpilot.com
Oct 01, 2025
Beautiful glasses and perfect fit!!
I love my glasses and Befitting ordering process was efficient, confirmed my optical prescription, and my glasses turned out beautifu...
I
IR0512
trustpilot.com
Oct 01, 2025
Second year spending my vision benefits…
Second year spending my vision benefits here and I’m very pleased with the quality and selection available . Process is super easy online and most of...
L
Lavoan
trustpilot.com
Oct 01, 2025
Hepful
The process was very easy to order my glasses online; when I had to call in to very my uploaded...
L
Laura Reyes
trustpilot.com
Oct 01, 2025
Outstanding
Jaylin responded promptl...
C
Christopher Dang
trustpilot.com
Oct 01, 2025
Very helpful and expedient
I have Davis vision but based on how my health and vision insurance is set up, apparently I’m out of network than in. I didn’t know much about this pr...
K
Kelley
trustpilot.com
Oct 01, 2025
My experience has been horrible so far
My experience has been horrible so far. First, I have ordered through online vendors in the past and had great experiences. My insurance only has a fe...
J
Joseph Cheslak
trustpilot.com
Oct 01, 2025
Easy to order and use insurance, fast turnaround.
I had a great first experience with this seller. Would recommend if you’re looking to buy eyeglasses online. It was very easy to pay with my insurance...
D
Danielle
trustpilot.com
Oct 01, 2025
My order was canceled after it was…
My order was canceled after it was approved due to my prescription being too strong. The customer rep let me know this only after i called cause my se...
M
Mike
trustpilot.com
Oct 01, 2025
First time online buyer of eyeglasses
First time for me in buying eyeglasses online and what a great experience it was with Befitting! Its website is very well designed and super easy to u...
L
Lourdes Ortiz
trustpilot.com
Oct 01, 2025
Easy to get the prescription
Easy to get the prescription. Fa...
M
Maryellen
trustpilot.com
Oct 01, 2025
Stellar Customer Service, Quality and Follow Through
WOW !!!!! ABSOLUTELY FABULOUS customer service !!!! I had ordered from them for the second year and will AGAIN and AGAIN !!! I have transition glasses...
S
SC
trustpilot.com
Oct 01, 2025
Best customer service to date
Best customer service to date! When my glasses arrived I wasn’t thrilled with them but after a quick call with Kayla,...
P
Pamela Weaver
trustpilot.com
Oct 01, 2025
I love!!
This is my 3rd time using befitting! I've gotten both mine and my husband's glasses from here 3 years in a row. We've love the options, the prices, an...
c
customer
trustpilot.com
Oct 01, 2025
Prescription Sunglasses Exchange
I needed to return my glasses due to a particular reason and I had the best experience from Befitting's Customer Service Team. They were...
R
Ronce
trustpilot.com
Oct 01, 2025
Terrible experience. Poor Quality Control
Terrible experience. Poor quality control on their products. I ordered a pair of glasses and was happy, initially, with them. Then I noticed numbers e...
T
Trevion Lewis
trustpilot.com
Oct 01, 2025
Awesome sturdy glasses
Awesome sturdy glasses. I got the ray-ban mega clubmaster . I was concerned that when buying their in-house prescription sunglasses len...
T
Travis Schory
trustpilot.com
Oct 01, 2025
I had a wonderful experience ordering…
I had a wonderful experience ordering these glasses. The customer service team reached out multiple times to verify information, which I have not expe...
Conclusion
Reviews show Befitting delivers positive experiences for many buyers, with frequent praise for helpful customer-service reps, quick remakes, and competitive prices. Several customers highlight an easy website, virtual try-on and fast turnaround for some orders (under a week in multiple posts). However, recurring negatives include insurance and billing problems, order cancellations for certain prescriptions, and occasional product defects or missing items. Prospective buyers should weigh consistent customer-service responsiveness against reports of communication or fulfillment failures, and keep documentation (receipts, insurance confirmations) when ordering.