Reviews Analyzed
6
We Collect & Analyze Reviews
Bonsai Boy
Experiences & Reviews
Bonsai Boy is a retailer that sells bonsai trees and related supplies to consumers. People searching for reviews typically want information on plant condition at delivery, return and refund policies, customer service responsiveness, shipping practices, and in‑person buying options such as nursery visits. When researching Bonsai Boy, look for details about live plant condition, warranty or return windows, and how the seller handles replacements or credits.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
21d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Multiple reviews describe poor after‑sale support: unanswered phone calls and emails, difficulty getting refunds or agreed credits, and unresolved issues.
Share of mentions
Weak
17%
💰
Value for money
Mixed value reports: a repeat buyer cites good value, while other customers report high cost for plants that arrived dead or without promised credits.
Share of mentions
Weak
13%
⚡
User experience
Limited data: one reviewer praised visiting the nursery and selecting plants in person as an enjoyable, hands‑on experience.
Share of mentions
Mixed
4%
🔧
Product quality
Most complaints describe plants arriving sick or dying quickly (leaf drop, dried leaves, dead trunks); a minority report consistently healthy plants over years.
Share of mentions
Weak
22%
📞
Communication
Several customers report no replies to emails or phone calls, inconsistent credit offers, and unfriendly or unhelpful responses from the seller.
Share of mentions
Weak
17%
⭐
Overall experience
Overall impressions skew negative: multiple reports of dead plants and unresolved complaints, though some customers describe positive long‑term purchases.
Share of mentions
Weak
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (November 2021 – October 2025).
Bonsai plant
"I wish I had looked at reviews prior to making a purchase. Terrible experience 😪 BUYER BEWARE! The Bonsai plant I ordered looked nothing like the online pictures and the leaves started falling off very quickly. The plant died within a month. I contacted the owner several times but never got a response. This is the worst customer service I have ever experienced from any online retailer during my 5 years of purchasing online. They were too busy to respond to the phones to a paying customer with legit issues. I guess the customer's satisfaction is not guaranteed after all. These guys are crooks! Would not recommend ordering from this seller.
"
Kenneth Birchall
Collected.reviews
Nov 14, 2021
Featured for: Plant died; no response
Terrible after sale customer service
"Bought 8 different bonsai trees from this merchant 2 years ago. Trees range in ages from 3 year trees to 10 year old trees. They were expensive. Trees..."
ANGEL
Trustpilot
Oct 01, 2025
Featured for: Multiple dead trees; pests; poor service
Great Bonsai Nursery
"I have bought 8 plants from them over the past 3 years and they were always in great condition and a good value. I also live about 10 miles..."
Bob Dietrick
Trustpilot
Oct 01, 2025
Featured for: Repeat buyer; good condition; value
Paid $175 for a bonsai, dead, lied about credit, unable to contact for weeks
"Paid $175 for a bonsai. Arrived looking like it was dying. Was told to keep watering it everyday and it should revive. Completely dead now, first the..."
Tommy Wallace
Trustpilot
Oct 01, 2025
Featured for: Paid $175; promised credit not received
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
Dead Tree
The podocarpus I purchased was delivered 3/27/24. Several of the leaves were dried out upon receipt of the tree. At two weeks out, the remainder of th...
B
BRIAN.
trustpilot.com
Oct 01, 2025
Great place
Great place. Would...
T
Tommy Wallace
trustpilot.com
Oct 01, 2025
Paid $175 for a bonsai, dead, lied about credit, unable to contact for weeks
Paid $175 for a bonsai. Arrived looking like it was dying. Was told to keep watering it everyday and it should revive. Completely dead now, first the...
B
Bob Dietrick
trustpilot.com
Oct 01, 2025
Great Bonsai Nursery
I have bought 8 plants from them over the past 3 years and they were always in great condition and a good value. I also live about 10 miles...
A
ANGEL
trustpilot.com
Oct 01, 2025
Terrible after sale customer service
Bought 8 different bonsai trees from this merchant 2 years ago. Trees range in ages from 3 year trees to 10 year old trees. They were expensive. Trees...
K
Kenneth Birchall
Collected.reviews
Nov 14, 2021
Bonsai plant
I wish I had looked at reviews prior to making a purchase. Terrible experience 😪 BUYER BEWARE! The Bonsai plant I ordered looked nothing like the online pictures and the leaves started falling off very quickly. The plant died within a month. I contacted the owner several times but never got a response. This is the worst customer service I have ever experienced from any online retailer during my 5 years of purchasing online. They were too busy to respond to the phones to a paying customer with legit issues. I guess the customer's satisfaction is not guaranteed after all. These guys are crooks! Would not recommend ordering from this seller.
Conclusion
Reviews show a clear pattern of concern about plant condition at delivery and post‑sale resolution. Several customers reported plants arriving with dried leaves, rapid leaf loss, dead trunks, or pest infestations, and then experiencing little or no response when seeking refunds or credits. By contrast, some long‑term customers report buying multiple healthy plants and enjoying in‑person nursery visits. If you consider purchasing, check the seller’s return and warranty policy, confirm contact methods for post‑sale support, and consider local pickup or inspecting stock in person where possible.