Reviews show a clear pattern of concern about plant condition at delivery and post‑sale resolution. Several customers reported plants arriving with dried leaves, rapid leaf loss, dead trunks, or pest infestations, and then experiencing little or no response when seeking refunds or credits. By contrast, some long‑term customers report buying multiple healthy plants and enjoying in‑person nursery visits. If you consider purchasing, check the seller’s return and warranty policy, confirm contact methods for post‑sale support, and consider local pickup or inspecting stock in person where possible.
Examples from available reviews (Nov 2021 – Feb 2026).
Plant arrived damaged, died within a month, and owner didn't respond.
“The plant died within a month.”
Eight trees arrived infested and died; seller refused refund or replacement.
“I never received an apology...a refund or any replacement tree.”
Bought multiple plants; they arrived in great condition and value.
“they were always in great condition and a good value.”
Bonsai arrived dead; promised credit not received and unresponsive company.
“Arrived looking like it was dying.”
Multiple reviews describe poor after‑sale support: unanswered phone calls and emails, difficulty getting refunds or agreed credits, and unresolved issues.
Mixed value reports: a repeat buyer cites good value, while other customers report high cost for plants that arrived dead or without promised credits.
Limited data: one reviewer praised visiting the nursery and selecting plants in person as an enjoyable, hands‑on experience.
Most complaints describe plants arriving sick or dying quickly (leaf drop, dried leaves, dead trunks); a minority report consistently healthy plants over years.
Several customers report no replies to emails or phone calls, inconsistent credit offers, and unfriendly or unhelpful responses from the seller.
Overall impressions skew negative: multiple reports of dead plants and unresolved complaints, though some customers describe positive long‑term purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Plant arrived with dried leaves and died; company didn't respond.
“Several of the leaves were dried out upon receipt of the tree.”
Reviewer recommends the business and praises it.
“Would highly recommend.”
Bonsai arrived dead; promised credit not received and unresponsive company.
“Arrived looking like it was dying.”
Bought multiple plants; they arrived in great condition and value.
“they were always in great condition and a good value.”
Eight trees arrived infested and died; seller refused refund or replacement.
“I never received an apology...a refund or any replacement tree.”
I wish I had looked at reviews prior to making a purchase. Terrible experience 😪 BUYER BEWARE! The Bonsai plant I ordered looked nothing like the online pictures and the leaves started falling off very quickly. The plant died within a month. I contacted the owner several times but never got a response. This is the worst customer service I have ever experienced from any online retailer during my 5 years of purchasing online. They were too busy to respond to the phones to a paying customer with legit issues. I guess the customer's satisfaction is not guaranteed after all. These guys are crooks! Would not recommend ordering from this seller.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bonsai Boy is a retailer that sells bonsai trees and related supplies to consumers. People searching for reviews typically want information on plant condition at delivery, return and refund policies, customer service responsiveness, shipping practices, and in‑person buying options such as nursery visits. When researching Bonsai Boy, look for details about live plant condition, warranty or return windows, and how the seller handles replacements or credits.