Reviews show a clear split: product efficacy is praised by some users who report noticeable improvements, while others say the products didn’t meet expectations. Multiple reviewers raised problems with payment handling, returns and slow or unhelpful replies from support. If you research Caldera + Lab, check the latest return policy and payment options before ordering and consider sampling a single product first. For consumers prioritizing customer service clarity, these reviews suggest contacting support with payment or returns questions before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Product was great but payment problems and unresponsive merchant frustrated purchase.
“my card had been declined.”
Products were disappointing and the return process was difficult.
“Products are no where as good as the influencers are stating,”
After one month of use, the reviewer was amazed by results.
“I am amazed at the results”
Service issues reported around payment and order handling: reviewers describe declined-card confusion and returns friction, though product fulfillment completed in one case.
Few comments on value; one reviewer felt products fell short of influencer claims and sought a refund, reporting an unsatisfactory returns response.
User experiences vary: one buyer was frustrated by checkout/contact issues, one reported poor results, and another reported strong results after a month.
Product performance split: two reviewers praised results and timely delivery, while one reviewer said products did not meet expectations compared to claims.
Communication was a clear pain point: reviewers reported delayed or no responses about declined transactions and unhelpful replies during returns.
Overall impressions are mixed: some customers report noticeable benefits, others cite frustrating customer service or returns that sour the experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products were disappointing and the return process was difficult.
“Products are no where as good as the influencers are stating,”
After one month of use, the reviewer was amazed by results.
“I am amazed at the results”
I really like the clean slate and I would like to buy it again, but I'm not sure if I should use Caldera + Lab again because of the trouble I had with my credit card. After I placed my order I received an email from the company saying that my card had been declined. I called my credit card company and they asked me to contact the merchant. I emailed the merchant and gave them the information that I had been given by my credit card company and asked for clarification, but after several days, there was no response. The transaction was never completed. I had to cancel the whole order so that I could reorder using my PayPal. It was a frustrating experience but I’m glad the product is great and it arrived on time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Caldera + Lab is a skincare brand selling face cleansers, moisturizers, serums and other topical skincare items primarily through direct-to-consumer channels. The brand is positioned around clean-ingredient formulations and online retail, so consumers often research product efficacy, return policies and customer service before purchasing.