Reviews Analyzed
21
We Collect & Analyze Reviews
Factory Supply Outlet
Experiences & Reviews
Factory Supply Outlet (FSO) is an online supplier of replacement parts and industrial components. People searching for reviews typically look for information on pricing, stock availability, ordering and shipping reliability, customer service responsiveness, and technical support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
22d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers mostly report responsive, knowledgeable and fast customer service and tech support; one review reports lack of response and non-delivery.
Share of mentions
Strong
19%
💰
Value for money
Multiple reviewers mention competitive pricing and good deals, including specific notes about low prices and free shipping as added value.
Share of mentions
Strong
8%
⚡
User experience
Customers describe an easy, straightforward ordering process and a customer-friendly website, with quick processing and accurate deliveries.
Share of mentions
Strong
11%
🔧
Product quality
Buyers frequently note parts arrive in new condition with appropriate packing and correct items; several explicitly call out good product quality.
Share of mentions
Strong
8%
📞
Communication
Most reviews cite clear confirmations, shipping updates and timely delivery; one review reports unanswered calls and ignored emails, causing a dispute.
Share of mentions
Strong
24%
⭐
Overall experience
Overall feedback is positive: fast turnaround, correct orders and helpful staff are common, though a single review alleges non-delivery and a charge dispute.
Share of mentions
Strong
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Fuse Pullers
"I am an FSO customer and I am writing to let you know what a pleasure it was shopping with FSO. It is an absolutely wonderful store! Not only will we be making future purchases, we will also be sending our friends and family your way. I just received my order of fuse pullers and they are so much more than expected! Your prices were half of what I would have paid at other online retailers - not to mention better quality products and how quick the order was processed and sent out for delivery. Thank you so much for providing great service! Keep up the good work."
Paula R.
Collected.reviews
Dec 16, 2021
Featured for: Detailed positive on service & value
This company is literally a scam
"This company is literally a scam. They take orders and refuse to answer the phone, respond to an email, or send the produc..."
Derek Kagley
Trustpilot
Oct 01, 2025
Featured for: Negative: alleges non-delivery/no response
The buying experience was easy
"The buying experience was easy. They sent me confirmation a..."
Brian F
Trustpilot
Oct 01, 2025
Featured for: Mentions confirmations and shipping updates
Fast service
"Fast service, correct product..."
John Pennucci
Trustpilot
Oct 01, 2025
Featured for: Mentions fast service and communication
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Brian F
trustpilot.com
Oct 01, 2025
The buying experience was easy
The buying experience was easy. They sent me confirmation a...
c
customer leon
trustpilot.com
Oct 01, 2025
My order came to my place without…
My order came to my place without incident. I felt th...
J
Jeff Yancy
trustpilot.com
Oct 01, 2025
Seals
Great service and p...
D
Derek Kagley
trustpilot.com
Oct 01, 2025
This company is literally a scam
This company is literally a scam. They take orders and refuse to answer the phone, respond to an email, or send the produc...
D
Dave
trustpilot.com
Oct 01, 2025
Knowledgeable phone tech support with…
Knowledgeable phone tech sup...
J
John Pennucci
trustpilot.com
Oct 01, 2025
Fast service
Fast service, correct product...
L
LARRY
trustpilot.com
Oct 01, 2025
I received the order on the date I was…
I received the order on the date I was told when I ordered. Pro...
J
Jason Ells
trustpilot.com
Oct 01, 2025
Super fast delivery
Super fast deli...
R
Ray Decker
trustpilot.com
Oct 01, 2025
Fast turn around good pricing
...
K
Kyle Light
trustpilot.com
Oct 01, 2025
All around quick process
Quick and easy ordering process. Customer friendly websit...
P
Phil
trustpilot.com
Oct 01, 2025
OUTSTANDING SERVICE
Its what we need, with a rapid respons...
M
Matt Peltier
trustpilot.com
Oct 01, 2025
Very friendly and helpful to get my…
Very friendly and helpful to get my ord...
E
Eric Johansen Jr.
trustpilot.com
Oct 01, 2025
Easy to Use
Was able to find the product easily and...
R
Roy Pogue
trustpilot.com
Oct 01, 2025
Excellent Service
Product received was exactly as ordered, ver...
T
Tom
trustpilot.com
Oct 01, 2025
They were very communicative and helped…
They were very communicative and helped me mak...
H
Hubbell Truck & Ag Services
trustpilot.com
Oct 01, 2025
Easy Ordering
...
N
Nick Emens
trustpilot.com
Oct 01, 2025
Had the part I need in stock
Had the part I need in stock, at a gre...
K
Kimberly
trustpilot.com
Oct 01, 2025
Excellent Customer Service
We've ordered from Factory Supply Outlet several times. The items we need are al...
D
David Bruce
trustpilot.com
Oct 01, 2025
Quick service
Quick service. Great pri...
A
Aherring
trustpilot.com
Oct 01, 2025
Great Service
...
Conclusion
Reviews for Factory Supply Outlet are predominantly positive: many customers report fast order processing, accurate shipments, and helpful phone support. Several reviews highlight competitive pricing and occasional free shipping. Packaging and product condition are commonly described as satisfactory. However, there is at least one report of non-response and an unresolved charge dispute; prospective buyers should check order confirmations, track shipping updates, and save correspondence when placing orders.