Many reviewers mention fast shipping, clear tracking, and easy-to-reach customer support. Several point to low prices and items often being in stock. Another group describes canceled orders, missing refunds, and payments not returned. These mixed experiences create a clear divide in outcomes.
Examples from available reviews (Dec 2021 – Mar 2026).
Excellent service, communication, and purchase order management from quote to delivery.
“Excellent service, from the quote to the delivery, with excellent communication and management of purchase orders.”
Reviewer finds pricing very competitive and cheapest available.
“They are the cheapest i have found very competitive pricing.”
Order was cancelled but refund still not received after three months.
“That was 3 months ago and I am still looking for a refund.”
Company allegedly takes payment, reports shipment, but items not received.
“DO NOT ORDER ANYTHING FROM FACTORY SUPPLY OUTLET”
Several reviewers describe staff as quick and helpful, fixing order issues and sending replacements fast. Some 1-star reviews claim orders were canceled, shipments never arrived, or refund requests went unresolved. These negative comments focus on payment and order follow-through rather than item condition.
Many reviewers point to competitive prices and say they buy again because costs are lower. Positive feedback often pairs low pricing with fast delivery. A small number of complaints mention high restocking fees or charges tied to refunds during returns.
Customers often describe the website as easy to use, with a simple checkout. They also cite stock availability and quick shipping as reasons orders go through without needing extra help. Only a few reviews mention confusing site behavior or unclear order status.
Many reviews say parts arrived as ordered, new, and well packaged. Reviewers regularly compliment the packing and handling. Reports of damaged or incorrect items appear only rarely.
Many reviewers praise shipment updates, quick email responses, and knowledgeable phone support. Another group says calls and emails went unanswered and tracking details were missing. Communication reads as strong when orders ship and weak when cancellations or refunds come up.
Reviews show a sharp split: many high ratings alongside several serious low-rated complaints alleging non-delivery and refund problems. Positive accounts highlight speed, in-stock items, and pricing, while negative ones focus on orders not being completed and money not being returned. The contrast points to uneven results from one transaction to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good communication and quick shipping; motor is still on the way.
“So far Factory supply outlet has done this very well.”
Prompt service and easy to find needed items.
“prompt service, easy to find what I needeed.”
Order was correct and received; representatives answered questions same day.
“Order was correct and received as expected.”
They shipped a hard-to-find item quickly and well packaged.
“had a hard to find item, shipped it fast and came well packaged”
Easy ordering and prompt shipping reported.
“Easy to order and prompt shipping...”
Excellent service, communication, and purchase order management from quote to delivery.
“Excellent service, from the quote to the delivery, with excellent communication and management of purchase orders.”
Easy transaction with fast shipping reported.
“Easy transaction and fast shipping.”
Reviewer finds pricing very competitive and cheapest available.
“They are the cheapest i have found very competitive pricing.”
Provides many shipment updates, which the reviewer appreciated.
“Gives a lot of updates about where my product is.”
Items are consistently in stock.
“Always in stock”
Fast service reported by the reviewer.
“Fast”
Great price, good service, and fast shipping.
“Great price, service and fast shipping!”
Ordering was quick and easy.
“Quick and easy.”
The reviewer reports that the service was great.
“the service was great”
Quick responses answered all questions; shipping was fast and easy.
“Very quick to respond and answered all of my questions completely.”
Delivery was fast and reliable.
“Fast reliable delivery”
Simple, easy online ordering with on-time delivery and good pricing.
“Simple and easy to order online.”
Order was cancelled but refund still not received after three months.
“That was 3 months ago and I am still looking for a refund.”
Very quick response and order received within a week.
“Very quick response and had our order within a week.”
Good deal with prompt delivery and service.
“Good deal and prompt delivery and service”
Provided needed item with great pricing and quick delivery; reviewer will return.
“Had what I needed, great pricing and quick delivery.”
Company allegedly takes payment, reports shipment, but items not received.
“DO NOT ORDER ANYTHING FROM FACTORY SUPPLY OUTLET”
Easy buying experience with timely updates and expected delivery.
“The buying experience was easy.”
Order arrived without incident; plastic bottles were well packed.
“My order came to my place without incident.”
Great service, good price, and fast shipping.
“Great service and price.”
Customer alleges non-delivery and lack of response, reporting bank dispute.
“This company is literally a scam.”
Knowledgeable phone tech support with excellent follow-up service.
“Knowledgeable phone tech support with excellent follow up”
Fast service, correct product, and great customer communication.
“Fast service, correct product great customer communication”
Order arrived on promised date, well packaged and in new condition.
“I received the order on the date I was told when I ordered.”
Super fast delivery and a satisfied customer.
“Super fast delivery, thank you!”
Fast turnaround and good pricing reported.
“Fast turn around good pricing”
Quick, easy ordering on a customer-friendly website with free shipping.
“Quick and easy ordering process.”
Rapid response and outstanding service met customer's needs.
“OUTSTANDING service.”
Friendly, helpful staff corrected and promptly shipped the order.
“Very friendly and helpful to get my order corrected and shipped out right away.”
Easily found product and it was delivered quickly and correctly.
“Was able to find the product easily and it was delivered quickly and correctly”
Product matched order, processed very fast, with great communication.
“Product received was exactly as ordered, very fast order processing, great communication.”
Very communicative and ensured delivery arrived on correct date.
“They were very communicative”
Ordering process was easy and straightforward.
“Easy Ordering”
Part was in stock at a great price with fast shipping.
“Had the part I need in stock, at a great price.”
Repeat customer praises stock availability and quick responses to questions.
“The items we need are almost always in stock”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Supply Outlet sells replacement parts, components, and maintenance supplies for industrial, commercial, and residential equipment through its website. Shoppers and service technicians can search a catalog by part number and technical specs. Customers can order online or by phone, with common-carrier shipping offered nationwide. Support is available by phone, email, and an online returns portal. Technical staff help identify parts and confirm compatibility for repair and maintenance work.