Reviews split sharply between many orders that never get fully resolved and a smaller group that are fixed fast. Buyers often mention damaged or missing items, plus disputes over who pays return or replacement shipping. Some customers report quick refunds, fast replacement parts, or a technician visit at home. Ratings swing from five stars to one-star complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Homesquare addressed a defective part quickly and issued a refund.
“They responded quickly.”
They dispatched a prompt electrician who completed the job cleanly and professionally.
“They arrived on-time, did a perfect job and cleaned up the entire area.”
Kettle stopped working after a month and refund attempts were frustrating.
“I bought a Kettle it only work for a month and it stops working...”
Wrong large items delivered, slow responses, and missing refund for months.
“Worst customer service and this whole thing has been frustrating.”
Most service feedback is negative, with repeated stories of returns being refused, refunds dragging on, and damage claims left unsettled. A few reviews describe service that worked well, including instant discounts, technicians sent out, and refunds issued.
Many customers point to surprise shipping fees for returns or replacements, which undercuts the value. Fewer reviewers say the furniture or appliances they received met or even beat expectations.
Customers describe snags from ordering through delivery, such as shipments being canceled, delivery dates missed, and order status that stays unclear. One review directly warns others not to buy; other accounts focus on ongoing delays and breakdowns in getting orders completed.
Several reviews mention items arriving damaged, defective, or not as described—broken chairs, cracked dressers, and a kettle that stopped working after a month. Some customers got intact, well-made furniture, but those comments appear less often than defect reports.
Communication problems come up often, including no phone support, missing tracking updates, and cancellations with no explanation. A few reviewers mention clear, prompt replies, but most describe automated messages or no response when they follow up.
Feedback is clearly split: some purchases get sorted quickly, while many others stay unresolved even after repeated outreach. That gap shows up in the wide spread of star ratings and the sharply different customer stories.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · resellerratings.com (15) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Kettle stopped working after a month and refund attempts were frustrating.
“I bought a Kettle it only work for a month and it stops working...”
Damaged item and seller disputed the original order size instead of helping.
“They replied to me stating I actually ordered the 84" Fireplace”
Low quality products and no customer support; refund requests ignored.
“Low quality products and zero customer support to help resolve issues.”
Order cancellation ignored and customer received generic, unhelpful email responses.
“they completely ignored me and sent the product.”
Reviewer reports extreme unresponsiveness and has filed complaints with authorities.
“I have contacted the Attorney General's office in the State of Virginia and the BBB.”
Order was canceled without explanation and payment authorization noted.
“We're sorry, we had to cancel these items.”
Homesquare missed delivery promises and threatened excessive return fees.
“we were expected to pay over $500 for a table that retails for around $600 and we never received”
Homesquare addressed a defective part quickly and issued a refund.
“They responded quickly.”
Product shipped in multiple boxes without notice; returns costly and cumbersome.
“the return shipping cost is on you.”
Seller refused returns even for unopened item and is cheaply made.
“They DO NOT accept returns even if the product has not been opened.”
Order canceled due to undisclosed backorder, causing missed deadline for baby furniture.
“they were cancelling my order.”
They dispatched a prompt electrician who completed the job cleanly and professionally.
“They arrived on-time, did a perfect job and cleaned up the entire area.”
Never received item and received no response from the seller or company.
“Never received item. Absolute zero response from them.”
Reviewer warns buyers that purchases are backlogged and items never arrive.
“DO NOT BUY from this store!”
Order arrived complete and undamaged; product quality exceeded expectations.
“found it to be far better quality than we had hoped”
Cushions missing and delivery delayed with no resolution or follow-up.
“They clearly couldn't care less!”
Poorly made dressers and unresponsive customer service refusing returns past deadline.
“Customer Service is a crock of poop.”
Delivery repeatedly delayed then cancelled after customer threatened a bad review.
“When they saw this, they cancelled my order all together & now my family of 5 will spend yet another month without furniture”
Cancellation accommodated and discount provided immediately due to hardship.
“They let me keep it and gave me a discount since it had already been shipped.”
Received defective dining chairs and experienced extremely poor customer support.
“They sent us defective/broken dining room chairs”
Company takes payment then ignores customer requests with no updates.
“They take your money and then ignore your requests for updates.”
Worst customer service and returns require customers to pay return shipping.
“Impossible to return anything because they want you to paid for return shipping.”
They lied about fast delivery, causing serious health- related hardship for reviewer.
“THIS IS A LIE.”
They refused to cover return shipping and ignored multiple refund requests.
“You will not receive a response or a refund.”
Reviewer angrily warns others that company takes money and won't refund unhappy buyers.
“DO NOT BUY SAVED YOSELF!”
Received wrong color table and seller demands return shipping before replacement.
“They will not send me the right product unless I pay to return the wrong product.”
Promised 1-2 day shipping provided no updates and cancellation failed.
“THey said shipping is 1-2 days and now I keep getting responses with no information”
No updates on sofa shipment and no customer service phone contact available.
“Have no clue where their items are.”
Wrong items delivered; refund issued eventually after disputes with PayPal.
“This was a total nightmare.”
After many emails, manufacturer resolved issues; Homesquare customer service failed.
“Home Square customer service is horrible”
Lamps arrived a different color than advertised and returns required paid shipping.
“False advertising!”
No phone support and confusing tracking prevented customers from resolving issues.
“NO Customer Service!!”
Wrong large items delivered, slow responses, and missing refund for months.
“Worst customer service and this whole thing has been frustrating.”
Incomplete, damaged delivery with missing mattress and unhelpful customer service.
“Only 2 of the 3 boxes arrived one was damaged”
Only headboard delivered for a full bed and seller was unresponsive.
“This was a total scam from Homesquare”
Shelves shipped to wrong address and refund promises went unfulfilled.
“They repeatedly refused to return my calls, or my emails”
Late shipment, opened package with a scratch, and poor seller communication.
“the package that the bed came came in had already been opened”
Dresser arrived cracked and nightstand missing; reviewer seeks refund to card.
“I didn't receive my nightstand.”
Returned item per instructions but never received the promised refund.
“we never received our refund.”
Tracking failed and phone support routes callers to email without resolution.
“NO telephone customer service line!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HomeSquare runs an online store selling home furniture, lighting, and small appliances. Its catalog includes bedroom, living room, dining, and kitchen pieces, with product pages showing photos and specs. Shoppers order through the website checkout and get tracking details. The site lists support contact options and posts company policies.