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We Collect & Analyze Reviews

Iron Studios
Experiences & Reviews

Iron Studios is a manufacturer and retailer of licensed collectible statues and figurines for entertainment properties. The company sells products through its own online store and via thirdโ€‘party hobby retailers and distributors, serving collectors and fans of film, comics and pop culture.

Overview & Key Metrics

Reviews Analyzed 15
Positive Sentiment 13%
Latest Review 18d
Overall Rating
1.5

Our Analysis

๐ŸŽฏ

Service quality

Multiple reviews describe delayed or cancelled preorders, missing deliveries and slow or incomplete refunds; a minority report a resolved refund or apology.

Share of mentions
24%
Weak
๐Ÿ’ฐ

Value for money

Reviewers frequently cite unexpected or high shipping charges, unclear shipping estimates for preorders, and perceived poor value for raised prices.

Share of mentions
9%
Weak
โšก

User experience

Customers report website and ordering problems: forced cookie consent, notification failures, unclear shipping origin and site errors affecting order status.

Share of mentions
9%
Weak
๐Ÿ”ง

Product quality

A few reviewers mention product concerns: arrived stained or damaged items and packaging problems; some others note acceptable product detail and scale.

Share of mentions
6%
Weak
๐Ÿ“ž

Communication

Many reviewers report no responses, delayed replies, conflicting messages about orders and withheld tracking information; a small number mention apologies.

Share of mentions
24%
Weak
โญ

Overall experience

Overall reviewer sentiment skews negative: repeated reports of unresolved issues, long delays and poor customer support, with a few positive experiences.

Share of mentions
28%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 15 reviews

All Customer Reviews

Sources: Trustpilot (14) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

B
Brian Wilson
trustpilot.com Oct 01, 2025

Site Issues and poor customers service

I had at least 4 pre-orders that I had deposits on directly through the Iron Studios site. When they items came in stock I did NOT receive any emails...

M
Martin
trustpilot.com Oct 01, 2025

0 stars

Horrible company. Ordered a Jurassic Park figure and after 14 days with no communication at all, I decided to ask for a expected delivery date. Now th...

V
Vinicius Burgos
trustpilot.com Oct 01, 2025

Great company

Great company, g...

G
Georgia
trustpilot.com Oct 01, 2025

Con Artists

Customer service responds vaguely and then never again. Ordered a figure in Feb. Says on its way...

M
Mohammed Naved
trustpilot.com Oct 01, 2025

Extremely frustrated!!!!

Update to this:they finally reached out and refunded the shipping cost but it wasn't the most smooth process. I hope they clean up their mess and rebu...

r
rosalyn figueroa
trustpilot.com Oct 01, 2025

This is the worst company I have dealtโ€ฆ

This is the worst company I have dealt with. I ordered an item in at the end of November for a Christmas gift . When wrapping before Christmas , I not...

M
Mike
trustpilot.com Oct 01, 2025

NEVER again

I ordered a statue, stock was ok and also paid money for a preorder item. I am from europe,so i thought it will be a good idea to order at iron studio...

P
Pedro Valle
trustpilot.com Oct 01, 2025

I bought a She-Ra statue which arrivedโ€ฆ

I bought a She-Ra statue which arrived with a stain on her forehead under the tiara. They refuse to fix it or sen...

C
Chorizoo El saucissonade
trustpilot.com Oct 01, 2025

To run away

To run away, you place an order, a month after no news. Yet the site states that the order is still in progress. You call customer service by e-mail t...

A
Alain Leveque
trustpilot.com Oct 01, 2025

My parcel was not delivered

My parcel was not delivered (but the money on my account...

D
Dan
trustpilot.com Oct 01, 2025

Terrible

They started selling statues at 150 dollars/euros and that was their quality. 1/10 scale statues of average quality, nothing more. Then, who knows how...

C
Cass
trustpilot.com Oct 01, 2025

Never answer emails for weeks not sureโ€ฆ

Never answer emails for weeks not su...

S
Steve Goff
trustpilot.com Oct 01, 2025

A terrible company with shady tactics

A terrible company with shady tactics. They do not give you any idea of shipping costs when preordering, then when your item is ready h...

R
Ross
trustpilot.com Oct 01, 2025

Forced Cookies

Only shop at Iron Studios if you use a browsers that protect your information. Their website doesn't let you adjust what cookies they have tracking yo...

S
Silmenaus
Collected.reviews Dec 17, 2021

Avengers Endgames

I have always been a huge fan of Marvel movies and when I saw the Avengers Endgame movie, there was no doubt in my mind that it will be an interesting movie. I really wanted to grab a copy of the movie but I had missed the order window. I decided to contact Iron Studios company and they were able to deliver me a copy but after waiting for several weeks and even months, I couldn't wait any longer and you decided to contact them again. They refunded my money without hesitation and told me that they were sorry for the delay.

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Conclusion

Reviewers consistently report problems with order fulfilment and customer support: delayed shipments, missing notifications, withheld tracking and slow refunds appear frequently. Several customers describe high or unexpected shipping costs and billing issues; some used payment disputes (for example PayPal) to recover funds. There are recurring reports of damaged or incorrect items on arrival and difficulty obtaining replacements. A minority of reviewers report satisfactory outcomes, including refunds or a positive buying experience. Consumers considering a purchase should verify shipping costs and origin before ordering, request tracking, and consider buying through established thirdโ€‘party retailers or using payment protection where possible.