Many reviews point to problems with order handling and customer support. Customers describe cancellations being refused, refunds arriving late or not at all, and shipping mistakes. Several buyers say statues arrived damaged or stained, often blaming weak packaging. A few reviewers report smooth purchases or refunds that were handled well.
Examples from available reviews (Dec 2021 – Mar 2026).
Company refuses to cancel preorder despite multiple requests.
“there’s no obligation to complete the order”
Multiple statues arrived damaged and customer service ignored repair requests.
“The statue arrived with a major flaw: the base was BROKEN before it was even packaged.”
Emails are not answered for weeks; customer service uncertain.
“Never answer emails for weeks”
Reviewer reports a great company experience.
“Great company, great experience.”
Complaints about service come up often. Reviewers mention refused preorder cancellations, lost deposits, incorrect shipments, and refunds that only moved forward after third-party help.
Some buyers mention surprise import duties and cases of paying taxes twice. A few also say the price didn’t match the item’s condition or that sale pricing was misreported, but these show up less often.
Reviewers describe hassles with preorders and tracking orders. They mention being forced to accept cookies on the site, missing preorder notifications, and tracking details being held back.
Several reviews describe defects. Buyers report broken bases, stains, and damage they link to poor packaging, and say replacement requests often go nowhere.
Many reviewers say support replies by email are slow or don’t come at all. Some also describe mixed or conflicting updates about order status and shipping.
Most negative reviews focus on weak customer service and items arriving damaged. A smaller set describe quick refunds or good interactions, showing sharply different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company refuses to cancel preorder despite multiple requests.
“there’s no obligation to complete the order”
UK buyers charged import duties on full price despite sale price.
“iron studios will mark it as a full price statue”
Multiple statues arrived damaged and customer service ignored repair requests.
“The statue arrived with a major flaw: the base was BROKEN before it was even packaged.”
Pre-order notifications failed and deposits were lost without proper refunds.
“they would not even grant me credit towards other items”
Item became unavailable and refund was not received in time.
“16 days has now passed and no refund yet”
Reviewer reports a great company experience.
“Great company, great experience.”
Order listed as shipped but tracking information was refused.
“they refuse to send me a copy of the tracking information”
Order shipped to wrong address and customer service resolved poorly.
“Finally I did end up receiving the order but had to pay taxes twice.”
Received wrong item and customer service gave inconsistent responses.
“I noticed it was not the right item”
Order canceled due to a system error and refund required PayPal intervention.
“there was an error in their system, the statue isnt available anymore”
She-Ra statue arrived stained and company refused replacement.
“arrived with a stain on her forehead under the tiara”
Order delayed nearly two months and customer service failed to resolve.
“Customer service is nil and worthless.”
Parcel not delivered but payment taken and no response.
“My parcel was not delivered (but the money on my account was debited).”
Quality hasn't improved despite higher prices and frequent damages.
“they are often damaged because the packaging is very poor.”
Emails are not answered for weeks; customer service uncertain.
“Never answer emails for weeks”
Preorder shipping costs hidden and emails are ignored.
“They don’t respond to emails.”
Website forces cookies without allowing privacy controls.
“all Iron Studios has as an option is "accept and continue”
I have always been a huge fan of Marvel movies and when I saw the Avengers Endgame movie, there was no doubt in my mind that it will be an interesting movie. I really wanted to grab a copy of the movie but I had missed the order window. I decided to contact Iron Studios company and they were able to deliver me a copy but after waiting for several weeks and even months, I couldn't wait any longer and you decided to contact them again. They refunded my money without hesitation and told me that they were sorry for the delay.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Iron Studios designs and makes licensed collectible statues and polystone figures. Its lineup includes scale statues, busts, and diorama pieces based on characters from comics, movies, and video games. The company sells through its own online store and through authorized retailers. Iron Studios often runs pre-order campaigns for upcoming releases. Collectors usually look for officially licensed pieces and limited-run items.