Reviewers consistently report problems with order fulfilment and customer support: delayed shipments, missing notifications, withheld tracking and slow refunds appear frequently. Several customers describe high or unexpected shipping costs and billing issues; some used payment disputes (for example PayPal) to recover funds. There are recurring reports of damaged or incorrect items on arrival and difficulty obtaining replacements. A minority of reviewers report satisfactory outcomes, including refunds or a positive buying experience. Consumers considering a purchase should verify shipping costs and origin before ordering, request tracking, and consider buying through established third‑party retailers or using payment protection where possible.
Examples from available reviews (Dec 2021 – Feb 2026).
Company refunded my order after long delivery delays and apologized.
“They refunded my money without hesitation and told me that they were sorry for the delay.”
Pre-order notifications failed and deposits were lost without proper refunds.
“they would not even grant me credit towards other items”
Order shipped to wrong address and customer service resolved poorly.
“Finally I did end up receiving the order but had to pay taxes twice.”
She-Ra statue arrived stained and company refused replacement.
“arrived with a stain on her forehead under the tiara”
Multiple reviews describe delayed or cancelled preorders, missing deliveries and slow or incomplete refunds; a minority report a resolved refund or apology.
Reviewers frequently cite unexpected or high shipping charges, unclear shipping estimates for preorders, and perceived poor value for raised prices.
Customers report website and ordering problems: forced cookie consent, notification failures, unclear shipping origin and site errors affecting order status.
A few reviewers mention product concerns: arrived stained or damaged items and packaging problems; some others note acceptable product detail and scale.
Many reviewers report no responses, delayed replies, conflicting messages about orders and withheld tracking information; a small number mention apologies.
Overall reviewer sentiment skews negative: repeated reports of unresolved issues, long delays and poor customer support, with a few positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company refuses to cancel preorder despite multiple requests.
“there’s no obligation to complete the order”
UK buyers charged import duties on full price despite sale price.
“iron studios will mark it as a full price statue”
Multiple statues arrived damaged and customer service ignored repair requests.
“The statue arrived with a major flaw: the base was BROKEN before it was even packaged.”
Pre-order notifications failed and deposits were lost without proper refunds.
“they would not even grant me credit towards other items”
Item became unavailable and refund was not received in time.
“16 days has now passed and no refund yet”
Reviewer reports a great company experience.
“Great company, great experience.”
Order listed as shipped but tracking information was refused.
“they refuse to send me a copy of the tracking information”
Order shipped to wrong address and customer service resolved poorly.
“Finally I did end up receiving the order but had to pay taxes twice.”
Received wrong item and customer service gave inconsistent responses.
“I noticed it was not the right item”
Order canceled due to a system error and refund required PayPal intervention.
“there was an error in their system, the statue isnt available anymore”
She-Ra statue arrived stained and company refused replacement.
“arrived with a stain on her forehead under the tiara”
Order delayed nearly two months and customer service failed to resolve.
“Customer service is nil and worthless.”
Parcel not delivered but payment taken and no response.
“My parcel was not delivered (but the money on my account was debited).”
Quality hasn't improved despite higher prices and frequent damages.
“they are often damaged because the packaging is very poor.”
Emails are not answered for weeks; customer service uncertain.
“Never answer emails for weeks”
Preorder shipping costs hidden and emails are ignored.
“They don’t respond to emails.”
Website forces cookies without allowing privacy controls.
“all Iron Studios has as an option is "accept and continue”
I have always been a huge fan of Marvel movies and when I saw the Avengers Endgame movie, there was no doubt in my mind that it will be an interesting movie. I really wanted to grab a copy of the movie but I had missed the order window. I decided to contact Iron Studios company and they were able to deliver me a copy but after waiting for several weeks and even months, I couldn't wait any longer and you decided to contact them again. They refunded my money without hesitation and told me that they were sorry for the delay.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Iron Studios is a manufacturer and retailer of licensed collectible statues and figurines for entertainment properties. The company sells products through its own online store and via third‑party hobby retailers and distributors, serving collectors and fans of film, comics and pop culture.