Iron Studios
Experiences & Reviews
Iron Studios is a manufacturer and retailer of licensed collectible statues and figurines for entertainment properties. The company sells products through its own online store and via thirdโparty hobby retailers and distributors, serving collectors and fans of film, comics and pop culture.
Overview & Key Metrics
Our Analysis
Service quality
Multiple reviews describe delayed or cancelled preorders, missing deliveries and slow or incomplete refunds; a minority report a resolved refund or apology.
Value for money
Reviewers frequently cite unexpected or high shipping charges, unclear shipping estimates for preorders, and perceived poor value for raised prices.
User experience
Customers report website and ordering problems: forced cookie consent, notification failures, unclear shipping origin and site errors affecting order status.
Product quality
A few reviewers mention product concerns: arrived stained or damaged items and packaging problems; some others note acceptable product detail and scale.
Communication
Many reviewers report no responses, delayed replies, conflicting messages about orders and withheld tracking information; a small number mention apologies.
Overall experience
Overall reviewer sentiment skews negative: repeated reports of unresolved issues, long delays and poor customer support, with a few positive experiences.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (December 2021 โ October 2025).
Avengers Endgames
" I have always been a huge fan of Marvel movies and when I saw the Avengers Endgame movie, there was no doubt in my mind that it will be an interesting movie. I really wanted to grab a copy of the movie but I had missed the order window. I decided to contact Iron Studios company and they were able to deliver me a copy but after waiting for several weeks and even months, I couldn't wait any longer and you decided to contact them again. They refunded my money without hesitation and told me that they were sorry for the delay."
Site Issues and poor customers service
"I had at least 4 pre-orders that I had deposits on directly through the Iron Studios site. When they items came in stock I did NOT receive any emails..."
Extremely frustrated!!!!
"Update to this:they finally reached out and refunded the shipping cost but it wasn't the most smooth process. I hope they clean up their mess and rebu..."
I bought a She-Ra statue which arrivedโฆ
"I bought a She-Ra statue which arrived with a stain on her forehead under the tiara. They refuse to fix it or sen..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (14) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Site Issues and poor customers service
I had at least 4 pre-orders that I had deposits on directly through the Iron Studios site. When they items came in stock I did NOT receive any emails...
0 stars
Horrible company. Ordered a Jurassic Park figure and after 14 days with no communication at all, I decided to ask for a expected delivery date. Now th...
Great company
Great company, g...
Con Artists
Customer service responds vaguely and then never again. Ordered a figure in Feb. Says on its way...
Extremely frustrated!!!!
Update to this:they finally reached out and refunded the shipping cost but it wasn't the most smooth process. I hope they clean up their mess and rebu...
This is the worst company I have dealtโฆ
This is the worst company I have dealt with. I ordered an item in at the end of November for a Christmas gift . When wrapping before Christmas , I not...
NEVER again
I ordered a statue, stock was ok and also paid money for a preorder item. I am from europe,so i thought it will be a good idea to order at iron studio...
I bought a She-Ra statue which arrivedโฆ
I bought a She-Ra statue which arrived with a stain on her forehead under the tiara. They refuse to fix it or sen...
To run away
To run away, you place an order, a month after no news. Yet the site states that the order is still in progress. You call customer service by e-mail t...
My parcel was not delivered
My parcel was not delivered (but the money on my account...
Terrible
They started selling statues at 150 dollars/euros and that was their quality. 1/10 scale statues of average quality, nothing more. Then, who knows how...
Never answer emails for weeks not sureโฆ
Never answer emails for weeks not su...
A terrible company with shady tactics
A terrible company with shady tactics. They do not give you any idea of shipping costs when preordering, then when your item is ready h...
Forced Cookies
Only shop at Iron Studios if you use a browsers that protect your information. Their website doesn't let you adjust what cookies they have tracking yo...
Avengers Endgames
I have always been a huge fan of Marvel movies and when I saw the Avengers Endgame movie, there was no doubt in my mind that it will be an interesting movie. I really wanted to grab a copy of the movie but I had missed the order window. I decided to contact Iron Studios company and they were able to deliver me a copy but after waiting for several weeks and even months, I couldn't wait any longer and you decided to contact them again. They refunded my money without hesitation and told me that they were sorry for the delay.
Conclusion
Reviewers consistently report problems with order fulfilment and customer support: delayed shipments, missing notifications, withheld tracking and slow refunds appear frequently. Several customers describe high or unexpected shipping costs and billing issues; some used payment disputes (for example PayPal) to recover funds. There are recurring reports of damaged or incorrect items on arrival and difficulty obtaining replacements. A minority of reviewers report satisfactory outcomes, including refunds or a positive buying experience. Consumers considering a purchase should verify shipping costs and origin before ordering, request tracking, and consider buying through established thirdโparty retailers or using payment protection where possible.