Reviews Analyzed
15
We Collect & Analyze Reviews
Iron Studios
Experiences & Reviews
Iron Studios is a manufacturer and retailer of licensed collectible statues and figurines for entertainment properties. The company sells products through its own online store and via third‑party hobby retailers and distributors, serving collectors and fans of film, comics and pop culture.
Overview & Key Metrics
Positive Sentiment
13%
Latest Review
18d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Multiple reviews describe delayed or cancelled preorders, missing deliveries and slow or incomplete refunds; a minority report a resolved refund or apology.
Share of mentions
Weak
24%
💰
Value for money
Reviewers frequently cite unexpected or high shipping charges, unclear shipping estimates for preorders, and perceived poor value for raised prices.
Share of mentions
Weak
9%
⚡
User experience
Customers report website and ordering problems: forced cookie consent, notification failures, unclear shipping origin and site errors affecting order status.
Share of mentions
Weak
9%
🔧
Product quality
A few reviewers mention product concerns: arrived stained or damaged items and packaging problems; some others note acceptable product detail and scale.
Share of mentions
Weak
6%
📞
Communication
Many reviewers report no responses, delayed replies, conflicting messages about orders and withheld tracking information; a small number mention apologies.
Share of mentions
Weak
24%
⭐
Overall experience
Overall reviewer sentiment skews negative: repeated reports of unresolved issues, long delays and poor customer support, with a few positive experiences.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (December 2021 – October 2025).
Avengers Endgames
" I have always been a huge fan of Marvel movies and when I saw the Avengers Endgame movie, there was no doubt in my mind that it will be an interesting movie. I really wanted to grab a copy of the movie but I had missed the order window. I decided to contact Iron Studios company and they were able to deliver me a copy but after waiting for several weeks and even months, I couldn't wait any longer and you decided to contact them again. They refunded my money without hesitation and told me that they were sorry for the delay."
Silmenaus
Collected.reviews
Dec 17, 2021
Featured for: Refund handled after delay
Site Issues and poor customers service
"I had at least 4 pre-orders that I had deposits on directly through the Iron Studios site. When they items came in stock I did NOT receive any emails..."
Brian Wilson
Trustpilot
Oct 01, 2025
Featured for: Pre-orders lost deposits, product praised
Extremely frustrated!!!!
"Update to this:they finally reached out and refunded the shipping cost but it wasn't the most smooth process. I hope they clean up their mess and rebu..."
Mohammed Naved
Trustpilot
Oct 01, 2025
Featured for: Wrong address, double taxes, refund issues
I bought a She-Ra statue which arrived…
"I bought a She-Ra statue which arrived with a stain on her forehead under the tiara. They refuse to fix it or sen..."
Pedro Valle
Trustpilot
Oct 01, 2025
Featured for: Product stained; replacement refused
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Brian Wilson
trustpilot.com
Oct 01, 2025
Site Issues and poor customers service
I had at least 4 pre-orders that I had deposits on directly through the Iron Studios site. When they items came in stock I did NOT receive any emails...
M
Martin
trustpilot.com
Oct 01, 2025
0 stars
Horrible company. Ordered a Jurassic Park figure and after 14 days with no communication at all, I decided to ask for a expected delivery date. Now th...
V
Vinicius Burgos
trustpilot.com
Oct 01, 2025
Great company
Great company, g...
G
Georgia
trustpilot.com
Oct 01, 2025
Con Artists
Customer service responds vaguely and then never again. Ordered a figure in Feb. Says on its way...
M
Mohammed Naved
trustpilot.com
Oct 01, 2025
Extremely frustrated!!!!
Update to this:they finally reached out and refunded the shipping cost but it wasn't the most smooth process. I hope they clean up their mess and rebu...
r
rosalyn figueroa
trustpilot.com
Oct 01, 2025
This is the worst company I have dealt…
This is the worst company I have dealt with. I ordered an item in at the end of November for a Christmas gift . When wrapping before Christmas , I not...
M
Mike
trustpilot.com
Oct 01, 2025
NEVER again
I ordered a statue, stock was ok and also paid money for a preorder item. I am from europe,so i thought it will be a good idea to order at iron studio...
P
Pedro Valle
trustpilot.com
Oct 01, 2025
I bought a She-Ra statue which arrived…
I bought a She-Ra statue which arrived with a stain on her forehead under the tiara. They refuse to fix it or sen...
C
Chorizoo El saucissonade
trustpilot.com
Oct 01, 2025
To run away
To run away, you place an order, a month after no news. Yet the site states that the order is still in progress. You call customer service by e-mail t...
A
Alain Leveque
trustpilot.com
Oct 01, 2025
My parcel was not delivered
My parcel was not delivered (but the money on my account...
D
Dan
trustpilot.com
Oct 01, 2025
Terrible
They started selling statues at 150 dollars/euros and that was their quality. 1/10 scale statues of average quality, nothing more. Then, who knows how...
C
Cass
trustpilot.com
Oct 01, 2025
Never answer emails for weeks not sure…
Never answer emails for weeks not su...
S
Steve Goff
trustpilot.com
Oct 01, 2025
A terrible company with shady tactics
A terrible company with shady tactics. They do not give you any idea of shipping costs when preordering, then when your item is ready h...
R
Ross
trustpilot.com
Oct 01, 2025
Forced Cookies
Only shop at Iron Studios if you use a browsers that protect your information. Their website doesn't let you adjust what cookies they have tracking yo...
S
Silmenaus
Collected.reviews
Dec 17, 2021
Avengers Endgames
I have always been a huge fan of Marvel movies and when I saw the Avengers Endgame movie, there was no doubt in my mind that it will be an interesting movie. I really wanted to grab a copy of the movie but I had missed the order window. I decided to contact Iron Studios company and they were able to deliver me a copy but after waiting for several weeks and even months, I couldn't wait any longer and you decided to contact them again. They refunded my money without hesitation and told me that they were sorry for the delay.
Conclusion
Reviewers consistently report problems with order fulfilment and customer support: delayed shipments, missing notifications, withheld tracking and slow refunds appear frequently. Several customers describe high or unexpected shipping costs and billing issues; some used payment disputes (for example PayPal) to recover funds. There are recurring reports of damaged or incorrect items on arrival and difficulty obtaining replacements. A minority of reviewers report satisfactory outcomes, including refunds or a positive buying experience. Consumers considering a purchase should verify shipping costs and origin before ordering, request tracking, and consider buying through established third‑party retailers or using payment protection where possible.