Reviews for Joybos show a clear split: many customers praise specific products (for example, sensor trash cans, spin mops, and stackable storage) for usability and effectiveness. At the same time, multiple reviews report serious problems—long delivery delays, damaged or incorrect items, safety contamination, and unresponsive support. Several buyers describe successful resolutions such as replacement parts or refunds, but others report repeated emails and no satisfactory remedy. If you consider purchasing, weigh positive product reports against the documented shipping and communication risks; keep photos and order documentation, and confirm return or warranty terms before buying.
Examples from available reviews (Oct 2025 – Feb 2026).
Automatic sensor trash can is hygienic, convenient, and odor-eliminating.
“The Smart Sensor Trash Can is Worth every penny!”
Product contained hazardous chemical that harmed pets and caused serious safety issues.
“The chemical powder found inside the product upon opening is highly hazardous”
Difficult to contact company, poor service, and costly return address overseas.
“Their phone number rings 4 times and drops.”
Item arrived badly dented after long delay and was very poor quality.
“When the item finally arrived, it was badly dented and damaged from transit”
Mixed customer-service reports: several buyers received replacements or refunds, while others describe cancellations, delayed refunds, or unresolved issues.
Perceived value varies: some reviewers call items 'worth the price', others report poor quality, wrong charges, or refunds offered to placate complaints.
Generally positive usability: users cite easy assembly, effective mop performance, quick-drying heads, and convenient, space-saving storage solutions.
Product quality reports range from durable, well-made items to dented, thin or damaged units; several reviews note broken parts or contamination.
Frequent complaints about communication and shipping: delayed deliveries, unresponsive chat/phone, missing updates, and unclear return instructions.
Overall impressions are mixed: many satisfied customers praise specific products, while a notable minority report serious issues and poor resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Quotes shortened · As of: February 2026
Sensor-operated trash can is simple, elegant, and easy to use.
“This sensor-operated trash can has a simple and elegant design and is very easy to use.”
Order shipped from China never arrived and lacked tracking or support.
“No communication about shipping times have been provided.”
Baskets were sturdy, attractive, and fit various spaces; customer service responsive.
“They look great, are sturdy and strong.”
Product undelivered, confusing shipping information, and poor customer support.
“The product has still not been delivered, well past the timeframes that were originally promised on the website.”
Return costs and restocking fee made returns almost as expensive as the item.
“I was informed that I could only return it at my own expense plus pay a $33 restocking fee.”
Mop took weeks, lacked instructions, developed fault; company agreed to replace.
“the Velcro strips on the bottom of the mop have partially come away.”
Received incorrect mop heads but Joybos arranged to send correct parts.
“they are sending me the correct mops to go with the heads sent.”
Joybos resolved the issue quickly with great customer service.
“Joybos solved my problem quickly. Great customer service.”
Impressed by prompt and helpful customer service during purchase.
“I am impressed with the prompt Customer Service during my recent purchase with Joybos.”
Product felt very cheap and flimsy, including poor wheels.
“This is a very cheap product. You definitely get what you pay for.”
Customer service provided clear and prompt communication.
“Customer services clear communication.”
Received repeated emails despite unsubscribing and never buying.
“Never bought from them, but despite unsubscribing, you will get sent emails, again and again.”
Product arrived after help from customer service, satisfactory experience.
“The mop I bought is really good.”
Automatic sensor trash can is hygienic, convenient, and odor-eliminating.
“The Smart Sensor Trash Can is Worth every penny!”
Spin mechanism dries mop heads quickly and improves cleaning efficiency.
“The spin mechanism is genius; it actually gets the mop head almost completely dry”
Durable, well-made storage boxes stack neatly and arrived quickly.
“These storage boxes are well-made, durable, and they stack neatly in my garage.”
Easy-to-assemble tall cabinet with spacious shelves organizes craft supplies.
“Absolutely love this tall cabinet!”
Versatile, stylish storage baskets make tidying up effortless in many rooms.
“I use these Storage Baskets everywhere – the nursery, the bathroom, the living room.”
Orders cancelled or never shipped with no communication or proactive refunds.
“I received no communication and had to ask for refund as my order was going nowhere.”
Cabinet shipped same day and arrived within a week in perfect condition.
“I was pleasantly surprised to receive a shipping notification the same day I ordered”
Item arrived badly dented after long delay and was very poor quality.
“When the item finally arrived, it was badly dented and damaged from transit”
Customer service was helpful after contacting them about a broken lid.
“Helpful customer service when I contacted them about the broken lid.”
Received wrong color, missing free gift, and poor customer support response.
“I received the item in a completely different colour and didn’t get my free gift as they advertised.”
Product material was much cheaper and lower quality than website images.
“The Product I received is no where near the quality of material depicted”
Product contained hazardous chemical that harmed pets and caused serious safety issues.
“The chemical powder found inside the product upon opening is highly hazardous”
Stackable clothes basket looked great and provided ample storage; good service.
“I was very pleased with my Stackable Clothes Storage Basket.”
Excellent experience; Joybos helped and the mop works very well.
“My experience is excellent with Joybos,they helped me”
Package contained rat droppings and building authorities discarded it due to contamination.
“upon opening the package, I discovered rat droppings all over the contents”
Lightweight mop and bucket cleans well and offers good value for price.
“This mop and bucket combination is lightweight and convenient, effectively cleaning every corner.”
Company sent replacement lid and restored use of automatic trashcan.
“JOYBOS sent out a replacement lid and we couldn’t be happier to use our Automatic Trashcan again.”
Difficult to contact company, poor service, and costly return address overseas.
“Their phone number rings 4 times and drops.”
Order tracking disappeared after almost two months with no updates.
“Seems like an elaborate scam.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Joybos is an online home-goods retailer focusing on household cleaning tools, storage solutions, and small furniture. The brand offers a range of products such as mops, trash cans, cabinets and stackable storage items through e-commerce channels. Consumers researching Joybos will commonly look for product durability, shipping and customer support performance.