Reviews Analyzed
20
We Collect & Analyze Reviews
Joybos
Experiences & Reviews
Joybos is an online home-goods retailer focusing on household cleaning tools, storage solutions, and small furniture. The brand offers a range of products such as mops, trash cans, cabinets and stackable storage items through e-commerce channels. Consumers researching Joybos will commonly look for product durability, shipping and customer support performance.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
17d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Mixed customer-service reports: several buyers received replacements or refunds, while others describe cancellations, delayed refunds, or unresolved issues.
Share of mentions
Mixed
18%
💰
Value for money
Perceived value varies: some reviewers call items 'worth the price', others report poor quality, wrong charges, or refunds offered to placate complaints.
Share of mentions
Mixed
5%
⚡
User experience
Generally positive usability: users cite easy assembly, effective mop performance, quick-drying heads, and convenient, space-saving storage solutions.
Share of mentions
Strong
9%
🔧
Product quality
Product quality reports range from durable, well-made items to dented, thin or damaged units; several reviews note broken parts or contamination.
Share of mentions
Mixed
23%
📞
Communication
Frequent complaints about communication and shipping: delayed deliveries, unresponsive chat/phone, missing updates, and unclear return instructions.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions are mixed: many satisfied customers praise specific products, while a notable minority report serious issues and poor resolution.
Share of mentions
Mixed
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
The Smart Sensor Trash Can is Worth…
"The Smart Sensor Trash Can is Worth every penny! The automatic sensor opening is so hygienic and convenient, especially when your hands are..."
Berry
Trustpilot
Oct 01, 2025
Featured for: Positive product features and value
Dangerous and Unsafe Products, Utmost Customer Service Failures
"I am extremely disappointed and angry with Joybos. Not only their product arrived several weeks late but also has caused serious harm to my cats and c..."
Erica
Trustpilot
Oct 01, 2025
Featured for: Severe safety and service failure
Bad vs Worse
"Bad, bad company. No way to contact them. Their phone number rings 4 times and drops. Poor customer service. If ypu email them, you might be lucky if..."
Bruna
Trustpilot
Oct 01, 2025
Featured for: No contact; return-cost complaint
A terrible experience purchasing a truly terrible item
"I purchased the Foldable Storage Shelving Units Metal from Joybos. The advertised delivery time was 2-5 days for Australia. In the end, it took almost..."
Alan Eldridge
Trustpilot
Oct 01, 2025
Featured for: Long delay, damaged item, partial refund
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
H
Holly Whitaker
trustpilot.com
Oct 01, 2025
The mop I bought is really good
The mop I bought is really good. I read some reviews before that said the product was not mentioned, and I was afraid of be...
B
Berry
trustpilot.com
Oct 01, 2025
The Smart Sensor Trash Can is Worth…
The Smart Sensor Trash Can is Worth every penny! The automatic sensor opening is so hygienic and convenient, especially when your hands are...
L
Leona Laird
trustpilot.com
Oct 01, 2025
We all love this spin drop mop
We all love this spin drop mop. The spin mechanism is genius; it actually gets the mop head almost completely dry, which means my floors dry in minute...
A
Anna
trustpilot.com
Oct 01, 2025
These storage boxes are well-made
These storage boxes are well-made, durable, and they stack neatly in my garage. The clear lids allow me to easily find my camping gear and holiday dec...
L
Luke Wade
trustpilot.com
Oct 01, 2025
Absolutely love this tall cabinet
Absolutely love this tall cabinet! It's so easy to assemble and looks great. The spacious six-tiered...
E
Evelyn Thomas
trustpilot.com
Oct 01, 2025
I use these Storage Baskets everywhere…
I use these Storage Baskets everywhere – the nursery, the bathroom, the living room. They are versatile, styli...
M
MICHAEL
trustpilot.com
Oct 01, 2025
Don’t order from this company
I ordered twice from this company. The second time accidentally. The first time they just cancelled my order, and the second time, they just didn’t sh...
S
Shaun B.
trustpilot.com
Oct 01, 2025
I was anxiously awaiting this…
I was anxiously awaiting this five-cabinet, hoping it would help organize my messy garage, and I was prepared for a 2-3 week wait for delivery. I was...
A
Alan Eldridge
trustpilot.com
Oct 01, 2025
A terrible experience purchasing a truly terrible item
I purchased the Foldable Storage Shelving Units Metal from Joybos. The advertised delivery time was 2-5 days for Australia. In the end, it took almost...
A
Anna Trotier
trustpilot.com
Oct 01, 2025
Helpful customer service with broken lid of automatic trash can
Helpful customer service when I contacted them about t...
C
CORA SCHEIERN
trustpilot.com
Oct 01, 2025
I received the item in a completely different colour
I received the item in a completely different colour and didn’t get my free gift as they advertised. Instead I was charged! tried to contact company t...
K
Kurt P Kersting
trustpilot.com
Oct 01, 2025
Product Quality not what was on Web Site
The Product I received is no where near the quality of material depicted in the picture on their website. Much Cheaper, thinner material, fit together...
E
Erica
trustpilot.com
Oct 01, 2025
Dangerous and Unsafe Products, Utmost Customer Service Failures
I am extremely disappointed and angry with Joybos. Not only their product arrived several weeks late but also has caused serious harm to my cats and c...
M
Megan
trustpilot.com
Oct 01, 2025
The Stackable Clothes Storage Basket is a great buy
I was very pleased with my Stackable Clothes Storage Basket. Once assembled, it looked great and afforded plenty of storage. I...
T
Tim OBrien
trustpilot.com
Oct 01, 2025
My experience is excellent with Joybos is 5 star
My experience is excellent with Joybos,they helped me,I feel so much better ,the mop does the best job ,and to mak...
J
John
trustpilot.com
Oct 01, 2025
Avoid at all costs
My experience with JoyBos has been absolutely dreadful. I ordered the Joybos® 6 Tier Upgrade Large Metal Kitchen Pantry Storage Cabinet F118, and upon...
J
Joyce Meister
trustpilot.com
Oct 01, 2025
This mop and bucket combination is…
This mop and bucket combination is lightweight and convenient, effectively cleaning every corner. It offer...
D
Danielle Masters
trustpilot.com
Oct 01, 2025
Great Product and Customer Service!
JOYBOS’ Trash Can with Lid Automatic Garbage Can, 3.8 Gallon has been a game changer for our family. When our trashcan lid broke at the hinges, we wer...
B
Bruna
trustpilot.com
Oct 01, 2025
Bad vs Worse
Bad, bad company. No way to contact them. Their phone number rings 4 times and drops. Poor customer service. If ypu email them, you might be lucky if...
F
Francois Tremblay
trustpilot.com
Oct 01, 2025
Seems like an elaborate scam
Seems like an elaborate scam. Ordered almost two months ago, tracking number an...
Conclusion
Reviews for Joybos show a clear split: many customers praise specific products (for example, sensor trash cans, spin mops, and stackable storage) for usability and effectiveness. At the same time, multiple reviews report serious problems—long delivery delays, damaged or incorrect items, safety contamination, and unresponsive support. Several buyers describe successful resolutions such as replacement parts or refunds, but others report repeated emails and no satisfactory remedy. If you consider purchasing, weigh positive product reports against the documented shipping and communication risks; keep photos and order documentation, and confirm return or warranty terms before buying.