Customers often praise Joybos for practical designs and simple operation, especially sensor trash cans, spin mops, and storage products. Many reviews point to repeated shipping and communication breakdowns, including no tracking, cancelled orders, and unwanted marketing emails. Product feedback ranges from durable, well-built items to a few reports of major defects and contamination. Support often fixed issues quickly, though some returns left customers with high out-of-pocket costs.
Examples from available reviews (Oct 2025 – Mar 2026).
Order shipped from China never arrived and lacked tracking or support.
“No communication about shipping times have been provided.”
Joybos resolved the issue quickly with great customer service.
“Joybos solved my problem quickly. Great customer service.”
Product contained hazardous chemical that harmed pets and caused serious safety issues.
“The chemical powder found inside the product upon opening is highly hazardous”
Automatic sensor trash can is hygienic, convenient, and odor-eliminating.
“The Smart Sensor Trash Can is Worth every penny!”
Many reviewers describe customer service as fast and helpful, arranging replacements or clearing up problems. Several accounts mention quick follow-ups and replacement parts sent out. A smaller group points to expensive return terms and slow refunds that made the service feel less worthwhile.
Several customers say the mops, trash cans, and storage baskets feel like good value based on cleaning results and convenience. Others received items that seemed flimsy or arrived damaged, which lowered the value. A few mention return fees or restocking charges that made returning the item almost as costly as buying it.
Usability feedback often highlights the cleaner feel of sensor trash cans, spin-wring mop systems that work well, and cabinets that go together easily. Positive notes focus on daily convenience and fast drying. Other reviews describe missing tracking and long delivery delays that hurt the overall buying experience.
Many reviews say the storage boxes, baskets, and cabinets feel sturdy and matched expectations. Several others report poor build quality, transit damage, or cheap materials on arrival. A small number raise serious safety worries, including hazardous substances or contamination.
Many customers cite a lack of shipping updates and trouble reaching the company, with complaints about no tracking, cancelled shipments, and dropped calls. Some say support replied clearly and quickly once they reached out. Others describe ongoing marketing emails even after trying to unsubscribe.
Reviews split between customers who received working products and responsive help, and those who ran into delivery failures or major product defects. When orders went smoothly, buyers often reported high satisfaction and kept using the items. The harshest feedback centered on contamination claims, missing shipments, or high return costs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Quotes shortened · As of: March 2026
Sensor-operated trash can is simple, elegant, and easy to use.
“This sensor-operated trash can has a simple and elegant design and is very easy to use.”
Order shipped from China never arrived and lacked tracking or support.
“No communication about shipping times have been provided.”
Baskets were sturdy, attractive, and fit various spaces; customer service responsive.
“They look great, are sturdy and strong.”
Product undelivered, confusing shipping information, and poor customer support.
“The product has still not been delivered, well past the timeframes that were originally promised on the website.”
Return costs and restocking fee made returns almost as expensive as the item.
“I was informed that I could only return it at my own expense plus pay a $33 restocking fee.”
Mop took weeks, lacked instructions, developed fault; company agreed to replace.
“the Velcro strips on the bottom of the mop have partially come away.”
Received incorrect mop heads but Joybos arranged to send correct parts.
“they are sending me the correct mops to go with the heads sent.”
Joybos resolved the issue quickly with great customer service.
“Joybos solved my problem quickly. Great customer service.”
Impressed by prompt and helpful customer service during purchase.
“I am impressed with the prompt Customer Service during my recent purchase with Joybos.”
Product felt very cheap and flimsy, including poor wheels.
“This is a very cheap product. You definitely get what you pay for.”
Customer service provided clear and prompt communication.
“Customer services clear communication.”
Received repeated emails despite unsubscribing and never buying.
“Never bought from them, but despite unsubscribing, you will get sent emails, again and again.”
Product arrived after help from customer service, satisfactory experience.
“The mop I bought is really good.”
Automatic sensor trash can is hygienic, convenient, and odor-eliminating.
“The Smart Sensor Trash Can is Worth every penny!”
Spin mechanism dries mop heads quickly and improves cleaning efficiency.
“The spin mechanism is genius; it actually gets the mop head almost completely dry”
Durable, well-made storage boxes stack neatly and arrived quickly.
“These storage boxes are well-made, durable, and they stack neatly in my garage.”
Easy-to-assemble tall cabinet with spacious shelves organizes craft supplies.
“Absolutely love this tall cabinet!”
Versatile, stylish storage baskets make tidying up effortless in many rooms.
“I use these Storage Baskets everywhere – the nursery, the bathroom, the living room.”
Orders cancelled or never shipped with no communication or proactive refunds.
“I received no communication and had to ask for refund as my order was going nowhere.”
Cabinet shipped same day and arrived within a week in perfect condition.
“I was pleasantly surprised to receive a shipping notification the same day I ordered”
Item arrived badly dented after long delay and was very poor quality.
“When the item finally arrived, it was badly dented and damaged from transit”
Customer service was helpful after contacting them about a broken lid.
“Helpful customer service when I contacted them about the broken lid.”
Received wrong color, missing free gift, and poor customer support response.
“I received the item in a completely different colour and didn’t get my free gift as they advertised.”
Product material was much cheaper and lower quality than website images.
“The Product I received is no where near the quality of material depicted”
Product contained hazardous chemical that harmed pets and caused serious safety issues.
“The chemical powder found inside the product upon opening is highly hazardous”
Stackable clothes basket looked great and provided ample storage; good service.
“I was very pleased with my Stackable Clothes Storage Basket.”
Excellent experience; Joybos helped and the mop works very well.
“My experience is excellent with Joybos,they helped me”
Package contained rat droppings and building authorities discarded it due to contamination.
“upon opening the package, I discovered rat droppings all over the contents”
Lightweight mop and bucket cleans well and offers good value for price.
“This mop and bucket combination is lightweight and convenient, effectively cleaning every corner.”
Company sent replacement lid and restored use of automatic trashcan.
“JOYBOS sent out a replacement lid and we couldn’t be happier to use our Automatic Trashcan again.”
Difficult to contact company, poor service, and costly return address overseas.
“Their phone number rings 4 times and drops.”
Order tracking disappeared after almost two months with no updates.
“Seems like an elaborate scam.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Joybos is an online seller of home organization and cleaning products. Its range includes sensor trash cans, spin-wring mop systems, storage baskets, stackable storage boxes, and freestanding cabinets. Listings typically include dimensions, materials, and basic use details for storage and cleaning around the home. Customers can contact Joybos by email or phone with order or product questions. Products are shipped directly to consumers from online purchases.