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We Collect & Analyze Reviews

Kaufmann
Experiences & Reviews

Kaufmann is an online retail company operating an e-commerce storefront. Consumers researching Kaufmann typically look for information on shipping timelines, returns, customer support responsiveness, and payment/return policies. This summary aggregates available customer feedback to help shoppers evaluate Kaufmann's service reliability and communication behavior.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1432d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Single reviewer reports a long delivery delay and describes receiving the "runaround," leaving the order unresolved and service perceived as unreliable.

Share of mentions
25%
Weak
💰

Value for money

The provided review does not mention pricing, refunds, or perceived value; there is no evidence to assess Kaufmann's value for money.

Share of mentions
0%
Mixed
⚡

User experience

A new customer describes frustration with the ordering and follow-up process due to delays and a lack of responsive support, producing a negative user experience.

Share of mentions
25%
Weak
🔧

Product quality

No information about product condition, performance, or quality appears in the available review set to evaluate product quality.

Share of mentions
0%
Mixed
📞

Communication

Reviewer reports more than ten unanswered emails and unanswered phone calls, characterizing communication as poor and inquiries as ignored.

Share of mentions
25%
Weak
⭐

Overall experience

The overall impression in the single review is negative: delayed order, unresponsive support, and a loss of trust in the company.

Share of mentions
25%
Weak

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Maya Whitfoot
Collected.reviews Nov 17, 2021

Flask

I am a new customer and I am not happy with this company. I ordered a flask from this website and I have been waiting for my order for almost a month and they have been giving me the runaround.. After 3 weeks of waiting, I sent over ten emails to follow up on the matter and have yet to receive a response. I tried calling the company, but their phones were never answered. I’m still waiting to hear from them, but I must say this company is very dishonest. I'm hoping that someone will see my review and contact me so I can resolve this issue.

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Conclusion

The available customer feedback highlights issues with delivery timeliness and responsiveness of customer support. The single review reports a month-long wait and repeated unanswered inquiries, resulting in a negative overall impression. There is no information in this dataset about product quality or pricing. Prospective buyers should check Kaufmann's stated shipping times, return/refund policies, and available support channels before purchasing, and keep records of communications for dispute resolution.