Reviews Analyzed
2
We Collect & Analyze Reviews
LightsOnline
Experiences & Reviews
LightsOnline is an online retailer operating a web storefront that sells lighting fixtures. This summary aggregates available customer feedback to help shoppers evaluate product quality, selection, and after‑sales interactions.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviewers reported problems with customer service responsiveness; at least one caller described an unhelpful representative and blame placed on the customer for missing tracking.
Share of mentions
Weak
17%
💰
Value for money
None of the supplied reviews address price or perceived value directly; available feedback focuses on product appearance and customer support instead.
Share of mentions
Mixed
0%
⚡
User experience
There is no substantive feedback about website navigation, checkout, returns, or app experience in the provided reviews; selection and arrival are mentioned instead.
Share of mentions
Mixed
0%
🔧
Product quality
Both reviews comment positively on products: fixtures and chandeliers are described as 'beautiful' and noted for variety and style options.
Share of mentions
Strong
33%
📞
Communication
At least one reviewer reported poor communication when calling support and being told to check a tracking number they never received.
Share of mentions
Weak
17%
⭐
Overall experience
Overall impressions are mixed: one reviewer gave five stars for product quality, another gave three stars citing satisfactory product but poor service.
Share of mentions
Mixed
33%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (December 2021 – October 2025).
Chandeliers
"My chandeliers arrived today without ever having an active tracking number. I was disappointed because I really wanted to see how they turned out. I assumed they were lost in the mail. When I opened the box, I found that not only were the chandeliers there, but they were also beautiful! However, the customer service is lacking. When I called the company, the representative told me that it was my responsibility to check the tracking number even though I never received one. He was very unhelpful and acted like I was the one at fault. Overall, the chandeliers are lovely but I hope LightsOnline.com will eventually hire better customer service representatives. I am giving the a 3 star bc of the poor Customer service."
Steven W.
Collected.reviews
Dec 03, 2021
Featured for: Specific shipping and tracking complaint
Beautiful light fixtures with a lot of…
"Beautiful light fixtures with a lot..."
Marcus Mann
Trustpilot
Oct 01, 2025
Featured for: Notes wide selection, positive rating
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
M
Marcus Mann
trustpilot.com
Oct 01, 2025
Beautiful light fixtures with a lot of…
Beautiful light fixtures with a lot...
S
Steven W.
Collected.reviews
Dec 03, 2021
Chandeliers
My chandeliers arrived today without ever having an active tracking number. I was disappointed because I really wanted to see how they turned out. I assumed they were lost in the mail. When I opened the box, I found that not only were the chandeliers there, but they were also beautiful! However, the customer service is lacking. When I called the company, the representative told me that it was my responsibility to check the tracking number even though I never received one. He was very unhelpful and acted like I was the one at fault. Overall, the chandeliers are lovely but I hope LightsOnline.com will eventually hire better customer service representatives. I am giving the a 3 star bc of the poor Customer service.
Conclusion
In the supplied reviews LightsOnline’s products are described positively: fixtures and chandeliers arrived and were called "beautiful," and selection is noted. However, one review flags customer service and tracking as problem areas, with a representative described as unhelpful and a missing tracking number. That mix produced a five‑star product praise and a three‑star overall rating driven by service. These conclusions are based on two reviews only; potential buyers should seek more reviews and confirm tracking/support policies before purchase.