In the supplied reviews LightsOnline’s products are described positively: fixtures and chandeliers arrived and were called "beautiful," and selection is noted. However, one review flags customer service and tracking as problem areas, with a representative described as unhelpful and a missing tracking number. That mix produced a five‑star product praise and a three‑star overall rating driven by service. These conclusions are based on two reviews only; potential buyers should seek more reviews and confirm tracking/support policies before purchase.
Examples from available reviews (May 2012 – Feb 2026).
Chandeliers arrived intact and beautiful, but customer service was unhelpful.
“He was very unhelpful and acted like I was the one at fault.”
Wide variety of attractive light fixtures available to choose from.
“Beautiful light fixtures with a lot of variety and styles to choose from!”
Reviewers reported problems with customer service responsiveness; at least one caller described an unhelpful representative and blame placed on the customer for missing tracking.
None of the supplied reviews address price or perceived value directly; available feedback focuses on product appearance and customer support instead.
There is no substantive feedback about website navigation, checkout, returns, or app experience in the provided reviews; selection and arrival are mentioned instead.
Both reviews comment positively on products: fixtures and chandeliers are described as 'beautiful' and noted for variety and style options.
At least one reviewer reported poor communication when calling support and being told to check a tracking number they never received.
Overall impressions are mixed: one reviewer gave five stars for product quality, another gave three stars citing satisfactory product but poor service.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · resellerratings.com (2) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Wide variety of attractive light fixtures available to choose from.
“Beautiful light fixtures with a lot of variety and styles to choose from!”
Company refused to honor a mistaken online price, losing customer's business.
“there was a price mistake and they would not honor the price.”
Orders delayed up to a year and refunds remain unprocessed.
“Up to 12 months' delay(!).”
Company refused to honor advertised 20% newsletter discount for a sale item.
“they refused to honor the discount”
No response to 'make an offer' and poor customer service noted.
“Nothing, no communication at all and the offer expired.”
My chandeliers arrived today without ever having an active tracking number. I was disappointed because I really wanted to see how they turned out. I assumed they were lost in the mail. When I opened the box, I found that not only were the chandeliers there, but they were also beautiful! However, the customer service is lacking. When I called the company, the representative told me that it was my responsibility to check the tracking number even though I never received one. He was very unhelpful and acted like I was the one at fault. Overall, the chandeliers are lovely but I hope LightsOnline.com will eventually hire better customer service representatives. I am giving the a 3 star bc of the poor Customer service.
Customer service was responsive and shipment arrived quickly in good condition.
“The service could not have been better.”
Items not stocked and promised two-day delivery may take a month.
“Guaranteed delivery - 2 day' means you might receive your order in a month”
Shipping times were inaccurate and order faced long delays.
“Website gives false information on shipping times.”
Multiple incorrect shipments and long delays in receiving refunds.
“still no refund.”
Customer service was exceptional and selection was better than competitors.
“they bent over backwards to help me at every turn.”
Fan was defective and company refused to assist or refund.
“they said they would not offer any assistance.”
Company only offered store credit or exchanges, not credit-card refunds.
“my only options were to return the item for store credit”
Company charged for out-of-stock items and later offered a discount.
“Ordered two fans they took my charge and they didn't have the product.”
Products were nice and customer service promptly resolved a small issue.
“the free shipping was great.”
Product was less refined than pictured but overall satisfying.
“Sono abbastanza soddisfatto anche se il quadro è meno rifinito rispetto al sito.”
New customer discount code did not work, so they ordered elsewhere.
“the same code SEDTLB and it doesn't work.”
Sockets were inexpensive and service was excellent.
“The price is Nothing compare if I had to buy it in my country.”
Reviewer has no experience with this seller and cannot recommend it.
“NAO CONHEÇO, NEM NUNCA OUVI FALAR, POR ISSO NAO POSSO RECOMENDAR, MAIS TEM COISAS BONITAS. BOM DAR UMA OLHADA.!”
Store responded promptly and products arrived well packaged and were quality.
“os produtos chegaram bem embalado”
Company shipped to wrong address and failed to apologize or resolve the mistake.
“Lightsonline had printed the label wrong.”
Customer service ignored cancellation requests; refund took fifteen business days.
“I finally got my refund -- No thanks to LightsOnline worthless P. O. S.”
Fixture arrived quickly, was easy to install, and looked great.
“the fixture was easy to hang and looks great hanging in our entry way”
Ordering process was easy and they'd shop at Lights Online again.
“Easy ordering process, would shop at Lights Online again.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LightsOnline is an online retailer operating a web storefront that sells lighting fixtures. This summary aggregates available customer feedback to help shoppers evaluate product quality, selection, and after‑sales interactions.