This small sample (one verified review) reports early delivery, straightforward unboxing/setup, and noticeably improved sleep compared with an old spring mattress. The reviewer bought additional mattresses for family members, which suggests satisfaction with comfort in this case. However, a single review cannot establish consistency across shipping, communication, pricing, or long-term durability. Prospective buyers should seek more reviews addressing returns, warranty handling, and multi-month comfort retention before making a final purchase decision.
Examples from available reviews (Dec 2021 – Feb 2026).
Arrived early and provided an amazing first night's sleep.
“Our first night’s sleep was AMAZING!”
One review highlights early arrival and smooth delivery, which positively affected the purchase experience; limited sample prevents assessing consistency of shipping performance.
The review does not address price or perceived value directly; comfort and repeat purchases are noted but no explicit commentary on cost or value-for-money.
No feedback on website, app, or ordering UX. The reviewer mentions unboxing and setup, but offers no clear evaluation of the digital or purchasing interface.
Reviewer describes the first night’s sleep as "amazing" and prefers it over a spring mattress; they purchased additional units for family, indicating perceived comfort.
There are no remarks about customer service communications or support interactions; delivery timing is mentioned but not direct contact with the company.
The single review expresses a very positive overall experience—early delivery, easy setup, improved sleep, and repeat purchases—though this is one data point only.
For each review, the core experience based on original source reviews.
Sources: bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company accommodated a custom mattress request quickly and affordably.
“They were not only able to accommodate my requests”
They delivered a custom RV mattress quickly with helpful customer service.
“Their customer service was super helpful”
Longtime customer praises consistent quality, service, and communication over years.
“13 years of purchases with this company”
The 8-inch RV mattress provided comfortable, supportive, and cooling sleep.
“completely transformed our RV sleep experience”
I ordered the mattress and it arrived early. I was so excited to test it out. We opened the box in the basement and set it up right away. We couldn’t wait until the weekend to sleep on it because we were both so excited about trying out a new mattress… Our first night’s sleep was AMAZING! We could tell that this was going to be way better than our old spring mattress! We ordered another one for my parents (and they love it too!). We're ordering another one for our new king sized bed soon! Everything about Mattress Insider is fantastic.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mattress Insider is an online mattress retailer that ships boxed mattresses directly to consumers. People researching the brand commonly seek information on delivery speed, setup, comfort, durability, and whether purchases are repeated for other household members.