Some customers say the right parts arrived quickly and were well packaged. Others describe long delays, missing or wrong items, and refunds that were refused or hard to obtain. Several buyers report damage in transit or sizing problems on arrival. A number of reviewers also say staff were unresponsive or rude when they asked for help.
Examples from available reviews (Jun 2020 – Mar 2026).
Item matched description, shipped fast, and included a coupon.
“Item was exactly as described”
Reliable supplier with quick shipping and good selection.
“I always find what I need and it ships and arrives quickly.”
Paid for a door but got no responses or updates from company.
“Call call call message message message email email email. No response.”
Sinks were incorrectly sized and company demanded costly return shipping.
“they arrived smaller than the actual measurements stated on the site”
Many reviews describe orders that shipped incomplete, arrived partially, or were not fulfilled, along with refunds that were delayed or not processed. Several customers say they were charged for items marked out of stock and then had to pay expensive return shipping. A smaller group reports smooth processing and quick delivery.
Multiple reviewers say they were charged for unavailable items or told to pay return shipping for incorrect parts. Some customers mention coupons or pricing that felt fair when items matched the description. Negative reviews often point to added costs and charges they dispute.
Several buyers report parts that did not fit or match the listed specs, including the wrong wire gauge, knobs that would not work, and sinks with the wrong geometry. Others say the parts fit as expected and worked without problems. Most usability complaints focus on fit and spec mismatches.
Some customers received brittle or damaged items, including cracked panels and broken components on arrival. Others praise the build quality, mentioning an excellent stainless sink and windows that arrived well packed. Reviews split between damaged or incorrect items and parts described as high quality.
Many reviewers say calls and messages went unanswered and that staff canceled orders repeatedly. Several describe rude exchanges or agents hanging up when they asked questions. A minority mention clear updates and quick shipping communication.
Reviews show a sharp split between smooth purchases and serious breakdowns. Positive feedback points to accurate listings, fast shipping, and parts that work. Negative feedback repeatedly mentions delays, wrong or damaged items, and weak or missing customer support.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Three panels arrived cracked and felt brittle, poor quality.
“3 of the 5 panels have 4-6 inch cracks in the corner”
Return policy prevented returning an opened, ill-fitting door knob.
“you cannot return items that have opened (without opening I couldn't determine whether it fit)”
Outlets' wire gauge wasn't disclosed and they didn't fit 12 gauge wiring.
“My house is 12 gage and these are 14”
Seven windows arrived well packaged and in good condition.
“All of the windows were packaged great.”
Item matched description, shipped fast, and included a coupon.
“Item was exactly as described”
Ordered multiple parts that fit well, shipped quickly and undamaged.
“They all work as expected.”
Needed furnace part, company failed to communicate and agent hung up.
“I was simply told that my part "could be" on the delivery truck next week.”
Reviewer warns against company due to poor customer service.
“Complete disregard for customer and self defeating business practices.”
I ordered a combination door from this company in February. It has yet to be delivered, and when I call customer service all they tell me is that it's in "processing" in their warehouse. They have no idea when it will ship, but in the meantime, I can't cancel my order or receive a refund for something that isn't even available for sale. I think the company is a huge scam and am hoping to get my money back. I just wish I read some reviews before I ordered. I wish I can give them "0" stars. I wouldn't order from them again and if I were you, I'd stay away!
Company delayed shipment, failed to notify, and refused timely refund.
“they didn't even have the stairs”
Received wrong toilet bowl size and incompatible wax seal, order incorrect.
“I was sent toilet with a 2 inch opening”
Received a sink that didn't match advertised design and couldn't be used.
“they sent me one with one overflow hole an no slope”
Company canceled order and hung up when questioned about shipping.
“she canceled my order and hung up on me”
Paid for a door but got no responses or updates from company.
“Call call call message message message email email email. No response.”
Sinks were incorrectly sized and company demanded costly return shipping.
“they arrived smaller than the actual measurements stated on the site”
Staff were rude and unhelpful when correcting a wrong part order.
“The hospitality SUCKS!”
Order delayed months and company didn't answer calls or messages.
“They never answer the phone and never return messages.”
Door backordered repeatedly and seller offered long new delays.
“it wasn't my door-gonna be another 3-5 weeks.”
Order arrived damaged, replacements incomplete, and company disputed returns.
“they only gave us half the order”
Website falsely showed items in stock; orders became backordered.
“the website says it is in stock”
One vent item was backordered but reviewer remains happy with purchases.
“And very happy.”
Reliable supplier with quick shipping and good selection.
“I always find what I need and it ships and arrives quickly.”
They charged for an item claimed out of stock and refused returns.
“they sent me the item that THEY SAID, was out of stock, charged me for it”
Stainless sink was excellent quality and delivered quickly.
“Excellent quality of stainless sink & very quick delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mobile Home Parts Store sells replacement parts and accessories for manufactured and mobile homes. The catalog includes doors, windows, sinks, toilets, vents, electrical outlets, knobs, stairs, and furnace parts. Shoppers can check specifications, dimensions, and part numbers online before ordering. Orders are placed online and shipped to home addresses through standard warehouse processing and carrier delivery.