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We Collect & Analyze Reviews

Moonpod
Experiences & Reviews

Moonpod is a consumer-facing brand selling body-contouring beanbag-style seating and related home comfort accessories through direct-to-consumer channels. People researching Moonpod commonly look for information about product comfort, durability, shipping times, return policies, and customer support before buying.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 33%
Latest Review 17d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Most reviewers describe slow, absent, or unhelpful service and trouble getting responses or returns; a minority describe helpful, responsive agents who resolved issues.

Share of mentions
17%
Weak
💰

Value for money

Several reviewers say the product feels overpriced given durability or performance problems; refunds, restocking fees, and perceived wasted purchases are recurring concerns.

Share of mentions
12%
Weak
⚡

User experience

Users report practical issues: short battery life, weak suction, parts hard to assemble or empty, and beanbags sinking; some reviewers still note comfort.

Share of mentions
15%
Weak
🔧

Product quality

Many reviews cite product defects — failing batteries, poor suction, fragile joints, and durability problems — while a subset praises the comfort and material of beanbag products.

Share of mentions
18%
Weak
📞

Communication

Frequent comments mention email-only contact, slow or no replies, and terse public replies; some customers report timely reshipments and clear agent guidance.

Share of mentions
13%
Weak
⭐

Overall experience

Overall feedback is polarized: a sizeable group reports unusable products and poor service, while a smaller group reports satisfied purchases and strong agent support.

Share of mentions
24%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

R
Richard Harris
trustpilot.com Oct 01, 2025

Very poor suction used on carpets just clogs up and is not easy to empty

No suction just clogs up when used...

F
Fay Cawley
trustpilot.com Oct 01, 2025

Choose a different product - poor customer service

This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours...

f
fraser.hotmail.com
trustpilot.com Oct 01, 2025

Absolute rubbish

Absolute rubbish. The battery has been an issue from day one. Does not last long and now, after 12 months, it won't charge at al...

J
John Beard
trustpilot.com Oct 01, 2025

You’re customer service is non…

You’re customer service is non existent, I reported that the battery dose not live up to the product stat and if the power head is not been used and I...

N
Nicky Jones
trustpilot.com Oct 01, 2025

Useless vaccum powerless

This vaccum is a cheap & powerless. A hairdryer has more power . Poor suction , poor quality vaccum , the canister to empty is extremely difficult the...

S
Silvia Rebelo
trustpilot.com Oct 01, 2025

I loved the bundle moon pod

I loved the bundle moon pod, beyond the amazing comfort, resting and relaxing and I like so much the attention that the supporter RON gave to me. They...

T
Toni Johnson
trustpilot.com Oct 01, 2025

This Moonpod cleaner is quite useless

This Moonpod cleaner is quite useless. It blocks so much as look at it. The parts once assembled are extremely difficult to pull apart - nigh on impos...

a
ab
trustpilot.com Oct 01, 2025

Overpriced with bad support and…

Overpriced with bad suppor...

L
Lauren
trustpilot.com Oct 01, 2025

Amazing Customer Service

Cecelia did an absolutely wonderful and thorough assist when I needed to buy refill beads for my MoonPod. The best customer service I have received as...

L
Laura
trustpilot.com Oct 01, 2025

Fantastic Customer Service!

Customer service was incredibly responsive, professional, and immediately resolved my issue. D...

K
Karen J
trustpilot.com Oct 01, 2025

I have all 3 pieces for the moonpod and…

I have all 3 pieces for the moonpod and at first it was great but it slowly started going downhill and now it...

r
rai oneal
trustpilot.com Oct 01, 2025

I wanted a Moonpod for years

I wanted a Moonpod for years. And now I have one, 3 pieces. It's for sale. Don't waste your money on this, especially if you're not really agile and c...

M
Milind Parikh
trustpilot.com Oct 01, 2025

Deceptive and Disappointing - to say the least!

Date: 12/16/2024: I just read the answer from Moonpod. Such a non-answer, answer. If you are going to reply in a public forum at least try to read and...

R
Richard Belcastro
trustpilot.com Oct 01, 2025

Very excellent customer service and Product as advertised.

Very excellent customer service, by phone and by email. Cecelia and Ron were excellent customer service representatives when I thought I had a problem...

G
Gail Edser
trustpilot.com Oct 01, 2025

I received my new Moon Pod Cleaner on…

I received my new Moon Pod Cleaner on July15th 2024. I have generally been reasonably happy with it as it seems to work very efficiently in my apartme...

C
Cecil Bitter Truth
trustpilot.com Oct 01, 2025

5 star rating …

I am giving a 5 star rating for the product and the fast reshipment. I am very happy and impressed with the Moon Pod bundle product. They are very com...

J
Jennifer Smith
trustpilot.com Oct 01, 2025

Utter garbage!

Utter garbage. Doesn’t pick up, blocks at the head and runs out of charge in less than 20...

P
Peter Teague
trustpilot.com Oct 01, 2025

Cannot believe they have not been prosecuted for fraud.

I often wondered if companies write fake reviews. I no longer do. After reading a review saying it was the tops,I purchased a Moonpod...

C
Customer
trustpilot.com Oct 01, 2025

I agree with the "horrible customer…

I agree with the "horrible customer service review" on 3rd September. I too was not able...

D
DLo
trustpilot.com Oct 01, 2025

Absentee customer service

Absentee customer service; slow shipping and it has been weeks and still NO Moonpod recei...

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Conclusion

Reviews in this sample show recurring concerns about product durability (battery life, suction, fragile parts) and frequent reports of slow or absent customer support. At the same time, multiple reviewers praise specific staff members and report satisfactory reshipments and comfortable beanbag products. If you consider buying, review the seller’s return policy, warranty terms, and shipping timelines before purchase. For appliance-style items, ask about expected battery life and ease of maintenance; for beanbag seating, confirm assembly, returns, and any accessory requirements. These steps can help match expectations to reported experiences in the reviews.