Reviews Analyzed
21
We Collect & Analyze Reviews
Naked + Thriving
Experiences & Reviews
Naked + Thriving is a direct-to-consumer skincare brand known for serums, facial oils and complementary skincare items sold online. Consumers researching the brand typically look for ingredient-focused treatments, product efficacy, shipping and return policies before buying.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
15d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Shipping and fulfilment are common complaints: customers report slow international delivery, failed delivery attempts and inconsistent tracking updates.
Share of mentions
Weak
11%
💰
Value for money
Price is frequently discussed: some reviewers call products overpriced or misleadingly priced, while others feel the results justify the cost.
Share of mentions
Mixed
10%
⚡
User experience
Many users praise texture, absorption, scent and visible improvements; a smaller group reports breakouts, strong reactions or unpleasant smells.
Share of mentions
Mixed
15%
🔧
Product quality
Majority of reviewers report noticeable skin improvement from serums and oils; isolated issues include packaging faults and rapid depletion.
Share of mentions
Strong
28%
📞
Communication
Several reviewers report poor customer support on returns and refunds, unresponsive support emails and disputes over return or shipping charges.
Share of mentions
Weak
7%
⭐
Overall experience
Overall impressions split: many repeat buyers praise results, while others cite delivery, returns, pricing or safety concerns that produce negative reviews.
Share of mentions
Mixed
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I absolutely love these products
"I absolutely love these products — honestly they are the best I have found, and I’ve tried a lot of more expensive, great brands. My favorites are the..."
Elizabeth
Trustpilot
Oct 01, 2025
Featured for: positive product and user experience
Allergic reaction
"I purchased the renew serum, the illuminate and the protect serum. I used them cautiously and spaced out to make sure they are agreeing with my skin...."
Aleksandra Shand
Trustpilot
Oct 01, 2025
Featured for: severe adverse reaction reported
£72 for a face oil and the bottle won’t…
"£72 for a face oil and the bottle won’t open. Contacted N&T and they refuse to take the bottle back to review it and send a new one..."
Clara Carpenter
Trustpilot
Oct 01, 2025
Featured for: packaging failure and poor support
Terrible fulfilment service
"I love these products but sadly actually receiving them is an absolute nightmare. I have currently got a shipment on hold in Melrose and despite 3 ema..."
Caroline Gamester
Trustpilot
Oct 01, 2025
Featured for: detailed fulfilment and communication complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Rotoscope
trustpilot.com
Oct 01, 2025
I really like some of the products but…
I really like some of the products but find them a little overpriced. Add to that they slap on a shipping insuran...
P
Palmer Palmer
trustpilot.com
Oct 01, 2025
Purchased the 30ml resurfacing night…
Purchased the 30ml resurfacing night serum for $95, later finding that sells for 3 times less, leading...
L
Landie Breytenbach
trustpilot.com
Oct 01, 2025
50 and glowing!!!
I bought the Illuminate Face Serum and Night Time Renew Face Serum used it for approx 3 months and just re ordered. I get...
I
Ilana Melino
trustpilot.com
Oct 01, 2025
Terrible smell.
...
D
Diana Dionisio
trustpilot.com
Oct 01, 2025
The product itself is good but delivery issue with repeat order
The product itself is good, but I would warn potential customers in Australia that delivery is unreliable. On both delivery “attempts,” their carrier...
A
Aleksandra Shand
trustpilot.com
Oct 01, 2025
Allergic reaction
I purchased the renew serum, the illuminate and the protect serum. I used them cautiously and spaced out to make sure they are agreeing with my skin....
E
Elizabeth
trustpilot.com
Oct 01, 2025
I absolutely love these products
I absolutely love these products — honestly they are the best I have found, and I’ve tried a lot of more expensive, great brands. My favorites are the...
C
Clara Carpenter
trustpilot.com
Oct 01, 2025
£72 for a face oil and the bottle won’t…
£72 for a face oil and the bottle won’t open. Contacted N&T and they refuse to take the bottle back to review it and send a new one...
L
Lori
trustpilot.com
Oct 01, 2025
Love the combo Renew, Illuminate, Rejuvenate
I waited for 14 days to receive the products (renew serum) ... I thought I never received them.The packaging is really treated. I love the serum and...
N
Nanny rose
trustpilot.com
Oct 01, 2025
I'm in love with the scent
I've just started using several of these products so I can't really say much just yet othe...
M
Minnow
trustpilot.com
Oct 01, 2025
I'm 6 months into using this brand and it's great.
I started purchasing this product in November 2024. Yes, I'm in Australia and their base is in USA, so postage is slow, but it you can be patient it a...
A
Amber
trustpilot.com
Oct 01, 2025
Shady Company
The products aren't the best and they are overly expensive. I do like the Facial cleanser and wanted to keep that from the bundle I received. When I c...
M
Michelle
trustpilot.com
Oct 01, 2025
Love this brand!
A personal fave of mine! I use it every day and will continue to do so. My repeat buys are Prevent, Renew and Illuminate. They feel so great on my sk...
D
Debra Myford
trustpilot.com
Oct 01, 2025
Highly recommend renew resurfacing night serum
I absolutely love the Renew resurfacing night serum. I’ve been using it for nearly 2 months and I can honestly say I haven’t experienced any adverse e...
K
Karen
trustpilot.com
Oct 01, 2025
Do not purchase!
Do not purchase! This company took my money for an order I placed almost a month ago, when I requested a refund they declined as the order was still i...
J
JO K
trustpilot.com
Oct 01, 2025
Naked and thriving serums!
Naked and thriving evening renew serum & The BC Illuminate C serum! Absolutely fantastic serums, I am a repeat buyer and even though they take a while...
T
Toni
trustpilot.com
Oct 01, 2025
I have been using N&T for 6months now
I have been using N&T for 6months now, I have noticed a small improvement with my skin. Its ok but not great. My skin feels more hy...
L
Lisa Newsome
trustpilot.com
Oct 01, 2025
Best serum for glowy dewy skin
Best serum for glowy dewy skin - love love love this product. Bit on th...
C
Caroline Gamester
trustpilot.com
Oct 01, 2025
Terrible fulfilment service
I love these products but sadly actually receiving them is an absolute nightmare. I have currently got a shipment on hold in Melrose and despite 3 ema...
M
M Toothman
trustpilot.com
Oct 01, 2025
I really like the products except the…
I really like the products except the night cream. I am not sure why I am getting little break outs...
Conclusion
Reviews show consistent praise for the brand’s serums and oils, with multiple customers reporting visible skin improvements. At the same time, recurring issues concern shipping speed, fulfilment reliability and customer-service handling of returns. Price and perceived value are divisive: some customers accept the cost for results, others find items overpriced. A small number of customers reported strong skin reactions; consumers with sensitive skin should patch-test products before full use and review return and shipping policies before purchasing.