Many reviewers say serums and oils quickly improve texture, hydration, and fine lines. Several report repeated delivery problems, unresponsive support, and refunds being refused. A smaller but serious group describes spoiled or contaminated products and allergic reactions. Reviews split between strong product praise and sharp complaints about service or safety.
Examples from available reviews (Dec 2021 – Mar 2026).
Serums and oils exceeded expectations with quick visible results and absorption.
“Naked and Thriving serums and oils exceeded my expectations with visible results as soon as I week.”
Order arrived with an empty bottle and no response to inquiries.
“My order arrived and contained an empty bottle!”
Eye cream developed mold within six months and no credit offered.
“My eye cream grew mold in less than 6 months.”
Long-time customer noticed day and night serums are half filled.
“the bottles are now only half filled.”
Many reviews describe delivery issues, including wrong addresses, labels that can’t be delivered, and bottles arriving empty. Several customers say support was slow or not helpful, and refunds were denied on returns. These problems show up often in low-rated reviews.
Some customers say prices feel high and point to added charges at checkout. Repeat buyers mention bottles seeming less full and question the value. A few still say the products last long enough to balance the cost.
Many reviewers report firmer, more hydrated, glowier skin after weeks of use and say they bought again. They also like the subtle scent and non-greasy feel. For some otherwise happy users, late or missing deliveries lowered satisfaction.
Many high-rated reviews praise serums, oils, cleansers, and night creams for visible results and hydration. A smaller but noticeable group reports spoilage, mold, bad smells, or severe allergic reactions. Reviews pair strong performance feedback with isolated contamination and safety complaints.
Several customers say the return process was unclear and the proposed fixes were confusing. Multiple complaints mention no reply or slow responses after reporting problems. A few reviewers also say refunds were denied despite guarantee claims.
Experiences are split: many users praise how well the products work, while a distinct group reports service breakdowns or safety concerns. High-rated reviews highlight results and repeat purchases. Low-rated reviews focus on delivery problems, weak support, and occasional contaminated products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Received spoiled moisturizer that smelled of mildew and caused breakouts.
“It smelled like mildew and caused her to break out.”
Received spoiled moisturizer that smelled of mildew and caused breakouts.
“It smelled like mildew and caused her to break out.”
After two months, serums improved skin firmness, softness, and glow.
“My skin is noticeably better. More firm, softer and glowing.”
After two months, serums improved skin firmness, softness, and glow.
“My skin is noticeably better. More firm, softer and glowing.”
Night serum reduced a deep glabella line after nightly use.
“saw this reduce in a few months”
Night serum reduced a deep glabella line after nightly use.
“saw this reduce in a few months”
Dry skin improved and became healthier and brighter within weeks.
“my face was not as dry and definelty overall healthier and brighter!”
Return process was confusing and proposed resolution felt inadequate.
“allow me more products for 70% what I paid.”
Return process was confusing and proposed resolution felt inadequate.
“allow me more products for 70% what I paid.”
Eye cream developed mold within six months and no credit offered.
“My eye cream grew mold in less than 6 months.”
Eye cream developed mold within six months and no credit offered.
“My eye cream grew mold in less than 6 months.”
After one month, skin is smoother, plumper, and lines diminishing.
“not only my skin is smoother, it is also plumper”
After one month, skin is smoother, plumper, and lines diminishing.
“not only my skin is smoother, it is also plumper”
Order arrived with an empty bottle and no response to inquiries.
“My order arrived and contained an empty bottle!”
Order arrived with an empty bottle and no response to inquiries.
“My order arrived and contained an empty bottle!”
Renew Serum visibly reduced wrinkles within a few weeks.
“After just a few weeks of using the Renew Serum, I’m already seeing a visible reduction in wrinkles.”
Renew Serum visibly reduced wrinkles within a few weeks.
“After just a few weeks of using the Renew Serum, I’m already seeing a visible reduction in wrinkles.”
Long-time customer noticed day and night serums are half filled.
“the bottles are now only half filled.”
Long-time customer noticed day and night serums are half filled.
“the bottles are now only half filled.”
Received incorrect low-quality brush and customer support was unhelpful.
“the item that came was not what I ordered, like at all.”
Received incorrect low-quality brush and customer support was unhelpful.
“the item that came was not what I ordered, like at all.”
Tried multiple products but saw very few results and breakouts.
“Lots of hype, expensive & very few results.”
Tried multiple products but saw very few results and breakouts.
“Lots of hype, expensive & very few results.”
Order repeatedly mailed to wrong address and refund was denied.
“they keep on mailing it (3 times) to the wrong adress.”
Order repeatedly mailed to wrong address and refund was denied.
“they keep on mailing it (3 times) to the wrong adress.”
Likes products but finds them overpriced with extra checkout charges.
“I really like some of the products but find them a little overpriced.”
Paid much more than market price and felt duped.
“leading me to believe I have been duped.”
Used products for three months and received glowing compliments.
“I get so many compliments on my skin.”
Reviewer reports the product has a terrible smell.
“Terrible smell.”
Delivery to Australia was unreliable and undeliverable twice.
“their carrier reported my address as “undeliverable” twice”
Experienced severe allergic reaction and infection after using serum.
“My whole face swelled up, eyes were shoot and blisters oozing liquid.”
Has used products six months and reports glowing skin.
“My skin is glowing and I’ve been using those products and the cleanser for 6 months.”
Paid £72 for face oil; bottle wouldn't open and return refused.
“the bottle won’t open.”
After delayed delivery, reviewer loves the serum and reordered.
“I love the serum”
Recently started using products and loves the subtle scent.
“I freaking LOVE the subtle natural scent. Love it!!”
Using products improved skin quality despite slow postage.
“the quality is fabulous”
Return refused and unexpected $7.77 shipping charge prompted return.
“their 30 day money back guarantee isn't so true”
Uses Prevent, Renew, and Illuminate regularly with improvement.
“My repeat buys are Prevent, Renew and Illuminate.”
Using Renew serum nearly two months with fresher skin.
“I absolutely love the Renew resurfacing night serum.”
Order took almost a month and refund request was declined.
“Do not purchase!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Naked + Thriving is a skincare brand that makes serums, facial oils, cleansers, night creams, and body oils. It sells through its online store and third-party retailers. Product pages list active ingredients and give routine and night-use directions. The brand emphasizes anti-aging and hydration for daily skincare.