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We Collect & Analyze Reviews

Nihaooptical
Experiences & Reviews

Nihaooptical is an online eyewear retailer offering consumer-facing frames, prescription lenses, sunglasses and related accessories. The site supports online ordering, product selection and payment processing for direct-to-consumer purchases. People researching Nihaooptical typically look for information on product fit, prescription accuracy, pricing and how the company handles international shipping and customer service issues.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 67%
Latest Review 1222d
Overall Rating
3.5

Our Analysis

🎯

Service quality

Many customers report prompt delivery and helpful service, but a notable share describe returned packages, delayed resolution and unsatisfactory refund handling.

Share of mentions
20%
Mixed
💰

Value for money

Multiple reviewers praise low prices and good value compared with local options; some others report extra fees, penalties or duplicate charges.

Share of mentions
17%
Mixed
⚡

User experience

Several buyers like the online ordering flow and virtual try-on, while a few report app download problems or difficulties tracking orders.

Share of mentions
5%
Mixed
🔧

Product quality

Most reviewers describe sturdy, attractive frames and lenses that match prescriptions, with repeat buyers noting consistent fit and durability.

Share of mentions
18%
Strong
📞

Communication

A number of reviews cite slow or missing responses, payment disputes and difficulty reaching support; others note useful tracking updates and occasional helpful replies.

Share of mentions
13%
Weak
⭐

Overall experience

Overall experiences vary: many customers report satisfaction and repeat purchases, while several report unresolved delivery or payment issues that colored their purchase.

Share of mentions
26%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Amber Stevens
External Source Jun 11, 2022

My glasses are gorgeous!

My glasses are gorgeous - I get compliments where ever I go! Even the girls in Visique Botany admire them and understand completely why I buy t...

B
Belinda Davis
External Source Nov 07, 2021

Trying to download app

...

R
Rita Thompson
Collected.reviews Nov 01, 2021

Optical glasses

Nihaooptical.com glasses are great! And they're good-looking, too! Excellent quality! No distortion with these lenses. No fracturing at the edges. No pinching at the nose or behind ears. Very attractive design and color. Definitely light weight and comfortable. And although the price may be a bit more than others, the quality of the product is very good. These are a very good value compared to what I have been buying locally. The delivery was done quickly. I ordered on May 5 and I received my order on May 14th. Excellent customer service too. I will certainly recommend Nihaooptical.com to friends and family. Five stars!

D
DM
External Source Jun 23, 2021

Missing Package, Poor Customer Service

Poor customer service that's the same as others describe here. Nihao did not put a complete address on the package (missing the apt. number) and it wa...

P
Patsy Rowley
External Source Jun 18, 2021

Very reasonable price for frames and…

Very reasonable price for frames and postage. Speed of delivery as you would expect as they are coming from China. I...

I
Isaac Livingstone
External Source Jun 14, 2021

Heaven sent!

I’ve ordered these pair as suggested by a friend. Not sure about what to expect but a providentially opportunity came to light upon receiving these go...

s
sonja egner
External Source Jun 02, 2021

I have been purchasing from Nihao for…

I have been purchasing from Nihao for many years. I did have one problem once with a new prescription, I had entered it wrongly, completely my fault,a...

f
freedom clay
External Source Jun 02, 2021

Horrible customer service!!!

Horrible customer service! I received the wrong glasses ordered. It took them several days to respond to my inquiry/grievance. Additionally, no one wa...

s
steven
External Source Jun 02, 2021

I can understand the 28% bad reviews

I can understand the 28% bad reviews, I also purchased glasses had a difficult time tracking them and when they arrived via USPS (United States Postal...

A
Aprile Sutton Cooper
External Source May 23, 2021

I ordered my glasses on approximately…

I ordered my glasses on approximately May 5. It is now May 24 and sti...

C
Charlotte Jennings
External Source May 04, 2021

Brilliant!

Actually amazed by these glasses! I went out on a limb and ordered two pairs for about £55 total inc. delivery. I wasn't sure if they would arrive or...

K
Kelly D-Rvolution Dion
External Source Apr 27, 2021

THEY ARE HORRIBLE!!!!!

...

R
Regena Hickson
External Source Apr 03, 2021

Could not have made a better purchase

I am very satisfied with my purchase. The frames that I chose are perfect. They are also very sturdy and it seems like they will last for a long time...

L
Lee
External Source Mar 25, 2021

BEWARE OF THIS COMPANY!!

BEWARE OF THIS COMPANY!!! TOOK PAYMENT FROM ME TWICE THROUGH PAYPAL AND AGAIN THROUGH MY CREDIT CARD. REFUSE TO A...

J
Jazz Mancinni
External Source Mar 20, 2021

Absolutely perfect prescription sunglasses

Ordered 2 frames both with Prescription sunglass lenses, wow they are amazing! Everything about them is perfect and I only paid £48 including postage...

T
Tracie Walker
External Source Mar 08, 2021

Best Glasses and prices hands down…

I love this site I love the gl...

k
keith
External Source Mar 08, 2021

All frames are grate

All frames are grate , good...

K
Kay Addei
External Source Mar 07, 2021

Great Glasses

Ordered 3 pair of glasses with the blue lens and cats eye look absolutely love them all. Will definitely be o...

K
Karen Oliver
External Source Mar 07, 2021

I first ordered a pair without my…

I first ordered a pair without my prescription lens just to see what they were like and I loved them so I ordered another pair with my daughter who wo...

J
Jef
External Source Mar 06, 2021

It's now my "go to" brand online

It's not just the affordability but the range and ease of purchase (more so for us prescription...

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Conclusion

Reviewed customers frequently praise Nihaooptical for frame design, sturdy construction and prescription accuracy, often noting they received what they ordered and would repurchase. At the same time, multiple reviews document delivery or address problems, payment or duplicate-charge disputes, and slow customer-service responses. If you consider buying, verify your shipping address carefully, keep tracking details, and be prepared to follow up promptly on any payment or delivery issues. These concrete steps reflect common patterns in reviews and can help manage the risk while taking advantage of the reported product value.