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We Collect & Analyze Reviews

Plants.com
Experiences & Reviews

Plants.com operates as an online retailer of live plants and plant gifts, offering houseplants, succulents, bonsai, bulbs and potted arrangements to consumers via its website. Customers place orders for home or gift delivery and select delivery dates; product pages include photos and descriptions intended to represent the plants sold. People searching for Plants.com reviews typically look for information about plant condition on arrival, shipping reliability, refund handling, and accuracy of online product images.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 45d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Frequent reports of failed deliveries, unfulfilled replacements, and long or missing refunds when orders have problems.

Share of mentions
13%
Weak
💰

Value for money

Many reviewers say plants are smaller or lower quality than pictured and do not match the price paid.

Share of mentions
13%
Weak
⚡

User experience

Several customers report navigation problems, misleading product photos/descriptions and repeated shipping delays for orders.

Share of mentions
17%
Weak
🔧

Product quality

Repeated complaints describe dead, moldy, infested or undersized plants delivered compared with online photos.

Share of mentions
17%
Weak
📞

Communication

Multiple reviews describe slow or no responses to emails/requests and difficulty obtaining proof or refunds; a minority praise helpful agents.

Share of mentions
17%
Weak
⭐

Overall experience

Overall sentiment skews negative: many customers report damaged items, late deliveries and refund issues; limited positive reports exist.

Share of mentions
23%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Mike Kohn DVM
External Source Sep 01, 2025

Their website is impossible to navigate…

Their website is impossible to nav...

B
Beth Wehunt
External Source Jul 20, 2025

We recently ordered 2 heart ferns from…

We recently ordered 2 heart ferns from Plants USA. We received them and one was in beautiful condition while the second was almost dead. We sent a pic...

J
Julie Otten
External Source Jun 19, 2025

Very nice orchids plant

The recipient of my orchids were very happy with them. Ordering was easy and an instant discount was available on the website. Delivery was delayed by...

B
Brittany Cole
External Source May 15, 2025

They blatantly scam you

They blatantly scam you. Ordered a bonsai tree for a mother whose daughter took her own life. Specifically selected a delivery date that did NOT have...

G
Génesis Duque
External Source May 12, 2025

Plant looked nothing like the website photo

I ordered a succulent as a gift for my mother, trusting the vibrant and colorful photo shown on the website. What arrived was a healthy plant, but it...

D
Dan F
External Source May 09, 2025

The company is an embarrassment

The company is an embarrassment. I ordered a gift for Mother's Day and paid extra for delivery on the Friday before. I get an email that says order sh...

B
BinDerFarmer
External Source Apr 30, 2025

Plants arrived too late and moldy

Plants arrived too late, but also moldy Caladium bulbs, all 5 of them. I demanded a refund, or a solution but the...

L
Lucia A.
External Source Apr 11, 2025

HORRIBLE

HORRIBLE! I read the reviews right after I placed my order and they wouldn't cancel it! The h...

?
????
External Source Apr 02, 2025

Moldy tubers, good customer service!

Two out three caladium tubers were moldy.. The lady that got my email from the customer service (Lotte) apologised and asked if Id like a refund or a...

V
Vega
External Source Feb 08, 2025

Bad packaging results in dead/damaged plants

They’re California based. Means further you are from shipping location the more opportunity for your plant to be damaged/dead. They don’t mark their p...

K
Keisha Woods
External Source Jan 08, 2025

Super cute

Took along time to ship almost a month. I just received it today and it is so cute. Looks exactly like their pict...

V
Valued Customer
External Source Dec 25, 2024

I paid for my plant to make it before…

I paid for my plant to make it before Christmas and it still is not delivered and I now think my daughter will not be home...

D
DD Dunn
External Source Dec 12, 2024

DO NOT PURCHASE FROM THIS COMPANY!

Purchased. Christmas cactus for a family member. It was pathetic. Skimpy and broken. Yellowed. I can’t believe...

S
Susan M
External Source Apr 04, 2024

Very disappointed

Very disappointed. Order a peace lily plant that they picture as a beautiful plant with many white flowers. My gift was delivered with NOT ONE flower....

G
Genee Jacobs
External Source Mar 08, 2024

Insect infestation

My plant came with an...

A
Antonus Hills
External Source Feb 15, 2024

TINY bonsai

The Juniper Bonsai I ordered is TINY. Much smaller than the photo and listed dimensions insinuated. Its still adorable, but the small Juniper was adve...

R
Ryan Vespe
External Source Feb 14, 2024

Worst company ever

Worst company ever. Didn't send Valentines day plant I sent to be delivered on Valentines day ordered 2 days in advance. When I inquired about why the...

J
Joan Speed
External Source Feb 05, 2024

Ordered bonsai that never came

Ordered bonsai that never came! They said they will resend again but nothing. They told me they will deliver i...

M
Monica Lemes Perera
External Source Jan 16, 2024

flse information/deceptive descriptions

Do not purchase, the plant will not come planted in the pot of your choice, like stated in the FAQs section on their website. It comes in a generic pl...

M
Margaret Dambrosio
External Source Jan 06, 2024

Plants.com is a BS company

I bought a palm tree from this company, on the side it reads the tree is 9 to 12 inches. However, the tree is actually 6 inches, when I got a hold of...

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Conclusion

Review content shows a strong pattern of product and fulfillment issues: many customers received plants that were dead, moldy, infested, or smaller than pictured. A large number of reviews also describe delayed or missed deliveries and difficulties obtaining timely refunds or replacements. There are some reports of satisfactory outcomes—customers who received healthy plants or prompt refunds from helpful agents—but these are fewer than the negative reports. If you’re considering Plants.com, verify delivery timing for gifts, closely review product photos and size descriptions, keep photos and order documentation, and consider local sellers for time-sensitive or high-value orders.