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We Collect & Analyze Reviews

Pool Zone
Experiences & Reviews

Pool Zone is a business name used for selling pool-related products and offering seasonal pool services. Consumers searching reviews for Pool Zone typically look for information about product deliveries, installation or opening/closing services, returns and customer support channels. When researching Pool Zone, check verified seller information, payment protections, and third-party accreditation (for example, Better Business Bureau listings) to evaluate trustworthiness.

Overview & Key Metrics

Reviews Analyzed 7
Positive Sentiment 14%
Latest Review 16d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Multiple reviews report incomplete or poor on-site service (pool opening/closing, assembly) and long delays; customers describe work left unfinished.

Share of mentions
21%
Weak
💰

Value for money

Customers report paying for insurance or low prices but receiving damaged, incorrect, or undelivered items and disputed or failed refunds.

Share of mentions
17%
Weak
⚡

User experience

Several reviewers describe difficulty using the company’s ticketing or order-tracking system and an inability to reach a live representative.

Share of mentions
7%
Mixed
🔧

Product quality

Reviews include reports of damaged or incorrect parts (liners, lids, steps) and items not matching ordered specifications on arrival.

Share of mentions
10%
Mixed
📞

Communication

Many reviewers say emails, calls or tickets went unanswered or unresolved; replacement items and tracking information often not provided.

Share of mentions
21%
Weak
⭐

Overall experience

Overall feedback in the sample is negative: delayed shipments, unresolved refunds, damaged goods and unsatisfactory customer service are frequent.

Share of mentions
24%
Weak

View all 7 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 7 reviews

All Customer Reviews

Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Angie K
trustpilot.com Oct 01, 2025

DO NOT ORDER FROM THIS COMPANY...CROOKS

Last fall I ordered a quantity of 28 water blocks w/lids for my inground pool (Item Number SKU1787591 Kit: Pack Of 28 INVOICE #5081498). I paid an add...

P
PJ
trustpilot.com Oct 01, 2025

Stay far away from this scam

Charles, Ronald, etc You really have stooped to a brand new low by blaming your customers for your shoddy customer service & support. One need look no...

w
wendy Kozicki
trustpilot.com Oct 01, 2025

We ordered pool steps 38 inches wide…

We ordered pool steps 38 inches wide and it took over 3 months to get them then the box wasn’t labeled what the size was so we opened them and realize...

B
B Hetzer
trustpilot.com Oct 01, 2025

Scammers

Scammers. Check them out on Yelp a...

T
Thomas Matas
trustpilot.com Oct 01, 2025

Horrible SCAM and WORSE CUSTOMER…

Horrible SCAM and WORSE CUSTOMER SERVICE! Also goes by the name “POOL DEALS”...these people are crooks! Sent us a defective liner.. within a week of i...

D
Dana C
trustpilot.com Oct 01, 2025

DO NOT ORDER FROM THIS COMPANY!!!!!!

DO NOT ORDER FROM THIS COMPANY!!!!!!! TOTAL FRAUD!! THEY HAVE SEVERAL DIFFERENT NAMES: POOL ZONE; POOL DEALS; THEY HAVE A D RATING WITH BBB AND MULTIP...

G
George Poole
Collected.reviews Nov 04, 2021

Pool Opening and Closing Services

You know that feeling when you just need to vent? It feels like the company, Pool Zone, has an issue with communication. After we purchased our pool from them, they've been our go-to for opening and closing our pool. They are a bit expensive, but I always thought it was worth it not having to deal with any issues. However, my pool was left worse off now than it was before the company showed up. The company should have done a better job of cleaning everything before they left. They also did not complete putting the filter together, which left my pool looking like a swamp. No one has responded to any of my emails or phone calls after I reached out to them about coming back to take care of the vacuum. I wish I had researched them more before offering them a job. You may want to do the same if you are considering using them.

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Conclusion

Reviewers in this sample repeatedly report problems with product deliveries (damaged or incorrect items), delays, and unresolved refunds — including a returned refund check and missing replacement parts. Multiple accounts describe difficulty reaching support: tickets that are opened/closed without resolution, no tracking information, or no replies to calls and emails. For consumers considering Pool Zone, verify seller reputation through third-party sources, request tracking and written cancellation/refund policies, and use payment methods with buyer protection. If you need immediate support or installation, consider local vendors or suppliers with documented service records and clear customer-service channels.