Reviews show a pattern of high product satisfaction and repeat buyers who praise draft approvals, artist detail, and attentive support. At the same time, a notable portion of customers report problems with shipping, missing tracking numbers, and slow or absent responses after payment. Several reviews highlight higher-than-expected framing costs and cases where expedited service did not materialize. Prospective buyers should request clear shipping timelines, confirmation of tracking before final payment, and a written breakdown of framing or add-on fees to reduce risk.
Examples from available reviews (Oct 2025 – Feb 2026).
Fast, accurate result with incredible customer service.
“Super fast, exactly what I asked for”
No tracking number or responses after payment for expedited order.
“Still no tracking number and no response to my emails”
Confusing site navigation and poor support led to cancellation.
“Confusing site navigation”
Artist captured delicate features and produced a heartfelt, high-quality portrait.
“The artist's attention to detail is truly impressive”
Service reports are mixed: many customers praise attentive agents and timely deliveries, while several cite delays, damaged shipments, and unmet promises after final payment.
Value concerns focus on extra costs (notably framing) and paid expedited services that did not meet expectations; customers who paid premiums sometimes requested refunds.
Most customers report an easy process and clear draft approvals; a minority found the website confusing and had trouble accessing mockups or multi-print requests.
Product quality is often highlighted positively: many buyers call portraits beautiful and detailed, though a few reported visible flaws or damage on arrival.
Communication reviews vary: many describe prompt, personal support and timely updates; others experienced unresponsiveness, missing tracking, or ignored requests.
Overall impressions are polarized: numerous repeat buyers and satisfied recipients versus a set of strong negatives tied to shipping, support, and policy issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Quotes shortened · As of: February 2026
Easy process resulted in a beautiful watercolor painting of their cat.
“PortraitFlip did an amazing watercolor painting of my cat”
Multiple paintings satisfied reviewer with consistent communication.
“im always satisfied with the service/ work they provide”
Loved results and portrait quality; would recommend to others.
“Love the results and quality of the portrait.”
Repeat orders due to quick, efficient customer service and results.
“amazing customer service. Responds quickly & efficiently.”
Staff worked to make the artwork exactly as requested.
“they do everything possible to make your artwork just the way you want it!”
Portrait matched expectations and reviewer anticipates gifting it to mother.
“It was everything I wanted from this picture.”
Excellent customer service with timely delivery and generally pleasing result.
“Customer service is excellent.”
Staff listened and were attentive to the reviewer's needs.
“They listened to what I needed”
Result met expectations but lack of direct artist communication caused confusion.
“The system does not allow direct communication white the artist”
Repeat order delivered on time and exceeded expectations.
“Portrait Flip exceeded expectations”
Second portrait arrived damaged and artist didn't fix requested eye.
“The second portrait I ordered was terrible.”
Agent ensured satisfaction and the painting arrived flawlessly.
“The painting arrived flawlessly.”
Easy process with consistent customer service communication.
“Customer service has been in constant contact”
Confusing site navigation and poor support led to cancellation.
“Confusing site navigation”
No tracking number or responses after payment for expedited order.
“Still no tracking number and no response to my emails”
After final payment, shipping updates stopped and portrait never arrived.
“Everything was fine until I paid my final payment.”
Responsive real-person support and a high-quality pencil portrait.
“I was able to chat at ANY time of day and get a response.”
Company did not follow policies stated on their website.
“Does not abide by policies stated on website.”
Artist captured delicate features and produced a heartfelt, high-quality portrait.
“The artist's attention to detail is truly impressive”
Approved painting then long silence and no shipping updates.
“I received an email that the portrait was finished and it was beautiful so I approved it.”
Repeat customer satisfied with ordering, updates, and tracking.
“This is the second time I've used these guys and they are great”
Quick, helpful contact and a mostly pleasing painted portrait.
“Staying in contact with Alex was simple and quick in responses.”
Reviewer states the product was excellent overall.
“Excellent product all round.”
Good communication and the delivered work was high quality.
“Great communication & the work is quality”
Realistic dog portrait produced via easy process with strong communication.
“What an absolutely gorgeous portrait of my two mastiffs!”
Kind, quick service produced a painting the reviewer loves.
“The surfer service is kind, quick, and listens carefully to what you need.”
Fast, accurate result with incredible customer service.
“Super fast, exactly what I asked for”
Great communication kept reviewer informed throughout the process.
“Portrait Flip’s communication was great!”
Reviewer found the picture absolutely beautiful.
“The picture was absolution beautiful!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PortraitFlip is an online custom portrait service that transforms customer photos into hand-painted or digital portraits. The company offers multiple mediums (for example: pencil, oil, and digital drafts), provides an online ordering flow with draft approvals, and supplies optional framing and shipping as part of purchases. Consumers typically interact with artists and support via the website during the approval and delivery process.