Reviews Analyzed
20
We Collect & Analyze Reviews
PortraitFlip
Experiences & Reviews
PortraitFlip is an online custom portrait service that transforms customer photos into hand-painted or digital portraits. The company offers multiple mediums (for example: pencil, oil, and digital drafts), provides an online ordering flow with draft approvals, and supplies optional framing and shipping as part of purchases. Consumers typically interact with artists and support via the website during the approval and delivery process.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
28d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Service reports are mixed: many customers praise attentive agents and timely deliveries, while several cite delays, damaged shipments, and unmet promises after final payment.
Share of mentions
Mixed
18%
💰
Value for money
Value concerns focus on extra costs (notably framing) and paid expedited services that did not meet expectations; customers who paid premiums sometimes requested refunds.
Share of mentions
Weak
5%
⚡
User experience
Most customers report an easy process and clear draft approvals; a minority found the website confusing and had trouble accessing mockups or multi-print requests.
Share of mentions
Strong
12%
🔧
Product quality
Product quality is often highlighted positively: many buyers call portraits beautiful and detailed, though a few reported visible flaws or damage on arrival.
Share of mentions
Strong
16%
📞
Communication
Communication reviews vary: many describe prompt, personal support and timely updates; others experienced unresponsiveness, missing tracking, or ignored requests.
Share of mentions
Mixed
22%
⭐
Overall experience
Overall impressions are polarized: numerous repeat buyers and satisfied recipients versus a set of strong negatives tied to shipping, support, and policy issues.
Share of mentions
Mixed
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
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Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Such great experience
"Such great experience. Super fast, exactly what..."
Deja Williams
Trustpilot
Oct 01, 2025
Featured for: Positive: fast service, great customer support
I Think I Was Scammed
"I placed my expedited order on 5/6 which “promises” shipping within 4 days of completion Was told it was ready on 5/18 so I paid the balance immediate..."
Melissa Rubio
Trustpilot
Oct 01, 2025
Featured for: Negative: no tracking, feared scam
Confusing site & bad customer service
"Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that..."
BDW
Trustpilot
Oct 01, 2025
Featured for: Negative: confusing site, pricing complaint
My 3rd hand painted oil portrait.
"The artist's attention to detail is truly impressive, especially in capturing the delicate features of my two beauties. The wooden border adds an invi..."
Evie Poohs
Trustpilot
Oct 01, 2025
Featured for: Positive: detailed product quality description
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
J
Jonathan Brenner
trustpilot.com
Oct 01, 2025
Excellent Service
Excellent Service For the second time, Portrait Flip exceeded expectations and timely delivere...
C
Cheryl Placek
trustpilot.com
Oct 01, 2025
I have ordered two paintings the first…
I have ordered two paintings the first one last November was perfect very nicely packaged for Shipping recd in perfect condition The second portrait I...
J
Jesse Scheffer
trustpilot.com
Oct 01, 2025
10/10 Will be using again in the future!
Our agent did a fantastic job of making sure I was satisfied with the digital draft before beginnin...
R
Ronnie Mitchell
trustpilot.com
Oct 01, 2025
I’ve never done this before so the…
I’ve never done this before so the process was really easy. Customer service has been in constant...
B
BDW
trustpilot.com
Oct 01, 2025
Confusing site & bad customer service
Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that...
M
Melissa Rubio
trustpilot.com
Oct 01, 2025
I Think I Was Scammed
I placed my expedited order on 5/6 which “promises” shipping within 4 days of completion Was told it was ready on 5/18 so I paid the balance immediate...
M
MARVIN BRADT
trustpilot.com
Oct 01, 2025
Everything was fine until.....
Everything was fine until I paid my final payment. Told the item would soon ship and then crickets. After about a week, reached out to inquire about t...
S
Sister Q
trustpilot.com
Oct 01, 2025
Very good buying experience & result
The PortraitFlip process and the staff supporting the process were great! My portrait is a wedding gift and I was anxious about some details - not onl...
L
Layla Beza
trustpilot.com
Oct 01, 2025
Does not abide by policies stated on…
Does not abide by poli...
E
Evie Poohs
trustpilot.com
Oct 01, 2025
My 3rd hand painted oil portrait.
The artist's attention to detail is truly impressive, especially in capturing the delicate features of my two beauties. The wooden border adds an invi...
H
Hannah Burke
trustpilot.com
Oct 01, 2025
Horrible Experience
I ordered a portrait for my parents for Christmas. My father is currently on hospice due to ALS and I wanted my mom to have something special to hold...
T
Tommy DiBenedetto
trustpilot.com
Oct 01, 2025
Repeat Buyer
This is the second time I've used these guys and they are great the...
L
Lauren Tarlton
trustpilot.com
Oct 01, 2025
Contact and product was great
Staying in contact with Alex was simple and quick in responses. Any questions I had were answered efficiently and the updates were helpful! The portra...
P
Phill M
trustpilot.com
Oct 01, 2025
Excellent product all round
Excellent product...
C
Cynthia Lopez
trustpilot.com
Oct 01, 2025
A lovely tribute
Great communication...
A
Apryll G
trustpilot.com
Oct 01, 2025
Love it!
What an absolutely gorgeous portrait of my two mastiffs! It is so real looking, the picture almost looks lik...
N
Nadia Ruiz
trustpilot.com
Oct 01, 2025
An amazing gift idea
It was so amazing to see my father open his gift. The surfer service is...
D
Deja Williams
trustpilot.com
Oct 01, 2025
Such great experience
Such great experience. Super fast, exactly what...
J
Jennifer Keeler
trustpilot.com
Oct 01, 2025
Portrait Flip is Great!
Portrait Flip’s communication was great! I knew every...
R
Rebecca Purvis
trustpilot.com
Oct 01, 2025
The picture was absolution beautiful!!!
The picture was abs...
Conclusion
Reviews show a pattern of high product satisfaction and repeat buyers who praise draft approvals, artist detail, and attentive support. At the same time, a notable portion of customers report problems with shipping, missing tracking numbers, and slow or absent responses after payment. Several reviews highlight higher-than-expected framing costs and cases where expedited service did not materialize. Prospective buyers should request clear shipping timelines, confirmation of tracking before final payment, and a written breakdown of framing or add-on fees to reduce risk.