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We Collect & Analyze Reviews

Serena and Lily
Experiences & Reviews

Serena and Lily is a U.S. home furnishings brand and retailer selling furniture, bedding, rugs, lighting and decorative accessories through an online store and physical retail locations. The brand is commonly searched for furniture, bedding and home decor items and often considered by consumers comparing quality, style and customer service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 15d
Overall Rating
4.8

Our Analysis

๐ŸŽฏ

Service quality

Many reviews praise helpful customer service and reliable, onโ€‘time delivery; one detailed complaint describes unexpected installation fees and poor follow-up.

Share of mentions
15%
Strong
๐Ÿ’ฐ

Value for money

Several shoppers note good value or timely sale prices, while a smaller set of reviews call prices high or say they felt overcharged on orders.

Share of mentions
11%
Mixed
โšก

User experience

Customers report a user-friendly website and easy ordering; free fabric samples are appreciated. Small number of reviews mention this theme, so interpret cautiously.

Share of mentions
9%
Mixed
๐Ÿ”ง

Product quality

Most reviewers describe high-quality, stylish furniture and bedding; isolated complaints report issues like strong chemical odor and persistent wrinkling on linens.

Share of mentions
34%
Strong
๐Ÿ“ž

Communication

Delivery and ordering messages are often described as smooth and first-rate; one review reports inconsistent calls and sudden extraโ€‘charge notices.

Share of mentions
6%
Mixed
โญ

Overall experience

A majority report repeat purchases, satisfaction and recommendations; a minority describe disappointing orders or frustrating customer interactions.

Share of mentions
25%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

C
Customer
trustpilot.com Oct 01, 2025

Serena and Lily represent excellentโ€ฆ

Serena and Lily represent excellent quality of inventory and their customer service is undeniably the best. I have loved all of t...

J
Jeff R.
trustpilot.com Oct 01, 2025

Fresh. Clean. Simple.

Fresh, clean and simple. Solid value for furniture, wallpaper, decor...have b...

m
mr
trustpilot.com Oct 01, 2025

Nice purchase

...

S
Sharon
trustpilot.com Oct 01, 2025

Luxury and quality and timeless styleโ€ฆ

Luxury and quality and timeless style all in one! Lov...

A
Anne
trustpilot.com Oct 01, 2025

It Was On Sale !!!

High quality merchandise wi...

S
Susan
trustpilot.com Oct 01, 2025

Disappointing and frustrating - not good quality

Ordered Castine Duvet and sheet set for a guest bed. The items came with such a strong chemical smell that it had to be laundered. After laundering ex...

M
Margaret
trustpilot.com Oct 01, 2025

Free fabric sample

Offering free fabric samples mak...

C
CT
trustpilot.com Oct 01, 2025

Outstanding Quality

Shopping with Serena & Lily has always been a top notch exper...

P
Pat Carleton
trustpilot.com Oct 01, 2025

Fabulous service and delivery!

I am so pleased to have discovered this wonderful interior design and furniture business through their tasteful, elegant and beautifu...

C
CATHY LOWERY
trustpilot.com Oct 01, 2025

I absolutely LOVE Serena and Lilly!!!!

I absolutely LOVE Serena and Lilly!!!!! Love their style- makes me HAPPY!!!!!!! I am very blessed and have 3 homes and am incorporating Ser...

M
Marcela Payan
trustpilot.com Oct 01, 2025

Excepcional quality!!

...

N
Nicole M
trustpilot.com Oct 01, 2025

Great pieces!

...

L
Linda DiOrio
trustpilot.com Oct 01, 2025

Finding exactly what I was looking for

Finding exactly wha...

S
Sheri Maffia
trustpilot.com Oct 01, 2025

Great Company

I have been ordering from this company about 20 years now. Every single shipment has been on time...

S
Susan Cha
trustpilot.com Oct 01, 2025

Always a pleasure with Serena and lily!

Always a pleasure w...

K
Kimberly
trustpilot.com Oct 01, 2025

Exquisite products

The products are always excellent...

D
Debbie
trustpilot.com Oct 01, 2025

Beautiful designs !!!โ€ฆ

Serena & Lily have the most beautiful house hold items !! Always gre...

V
VB
trustpilot.com Oct 01, 2025

Beautiful products

Easy to buy, bea...

K
Kathie R
trustpilot.com Oct 01, 2025

Great website and style-perfect forโ€ฆ

Great website and sty...

J
Joe and Nina
trustpilot.com Oct 01, 2025

Love your style:-)...I am re-decoratingโ€ฆ

Love your style:-)...I am re-decorating our primary bath and wanted soft and lovely. The Biscayne Chandelier made out of coco shell slivers was the pe...

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Conclusion

Reviews show that many customers find Serena and Lilyโ€™s products stylish and of high quality, with repeated praise for customer service and timely delivery. Several shoppers highlight a user-friendly website and useful options such as free fabric samples. Reported issues are limited but include a few product complaints (notably a chemical smell and severe wrinkling on one linen order) and isolated service disputes over unexpected charges and installation. If you are considering a purchase, check item-specific reviews, request fabric samples when available, and review shipping/installation fees and return policies before ordering.