Reviews show that many customers find Serena and Lily’s products stylish and of high quality, with repeated praise for customer service and timely delivery. Several shoppers highlight a user-friendly website and useful options such as free fabric samples. Reported issues are limited but include a few product complaints (notably a chemical smell and severe wrinkling on one linen order) and isolated service disputes over unexpected charges and installation. If you are considering a purchase, check item-specific reviews, request fabric samples when available, and review shipping/installation fees and return policies before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer was charged extra and not provided promised installation.
“they will install while in reality they did not”
Sheets and duvet emitted chemical smell and remained very wrinkled.
“The items came with such a strong chemical smell”
Shopping experience has been consistently top-notch with quality service.
“Shopping with Serena & Lily has always been a top notch experience for me.”
Merchandise is high quality and website is user-friendly.
“High quality merchandise with a user friendly website.”
Many reviews praise helpful customer service and reliable, on‑time delivery; one detailed complaint describes unexpected installation fees and poor follow-up.
Several shoppers note good value or timely sale prices, while a smaller set of reviews call prices high or say they felt overcharged on orders.
Customers report a user-friendly website and easy ordering; free fabric samples are appreciated. Small number of reviews mention this theme, so interpret cautiously.
Most reviewers describe high-quality, stylish furniture and bedding; isolated complaints report issues like strong chemical odor and persistent wrinkling on linens.
Delivery and ordering messages are often described as smooth and first-rate; one review reports inconsistent calls and sudden extra‑charge notices.
A majority report repeat purchases, satisfaction and recommendations; a minority describe disappointing orders or frustrating customer interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Sheets are generously sized but pillowcases are too small.
“The sheets are generously sized - almost too large”
Delivery was successful during a snowstorm and staff were communicative.
“Great delivery in difficult weather”
Reviewer says wallpaper quality is horrible and warns against purchasing.
“Do NOT purchase wallpaper”
Duvet cover and bedding degraded significantly within one year.
“the duvet is literally so ripped apart”
Company offers quality products that are durable, though somewhat expensive.
“Customer Service is excellent.”
Consistently provides quality products that exceed expectations.
“Serena and Lilly consistently provide quality products that exceed expectations.”
Design advisor was helpful, responsive, and assisted with ordering and delivery.
“Design advisor Julie Chung was wonderful to work with.”
Bought end tables and lamp on sale and is pleased with quality.
“The price was great because of the sale!”
Store representative assisted ordering and ensured timely delivery.
“AJ" pleasantly answered the phone.”
Fan fronds were paper rather than the advertised material.
“The fans fronds are PAPER.”
Product has great quality and beautiful design.
“Great quality and beautiful design.”
Found well-made, classy furnishings and continued returning.
“classy and well made furnishings, beddings, throw pillows and rugs”
Reviewer praises the brand's quality and aesthetic.
“Quality and aesthetic”
Dinnerware shipped securely, appears high quality and performs well.
“They are even prettier in person and look and feel like high quality.”
Repeated orders show the reviewer is always impressed by the quality.
“I've ordered from S & L multiple times and am always impressed by the quality.”
Bought chairs and a coffee table for a beach house and purchased more items.
“I bought two chairs about 4 years ago and a coffee table.”
Wallpaper and fabrics are beautiful, orders arrive carefully and as described.
“I have used their wallpaper in several rooms in my home and they are perfect.”
Website is fast and user-friendly, offering high-end styles.
“Fast and user friendly website.”
Christmas decorations had a seaside feel and purchased seamlessly with quick delivery.
“Beautiful Christmas decorations with a natural, seaside feel”
Initial purchases were great and reviewer plans to order more during coupons.
“So far great will be ordering a lot more stuff”
Products are excellent quality and customer service is outstanding.
“Serena and Lily represent excellent quality of inventory”
Offers fresh, simple styles and solid value across products.
“Solid value for furniture, wallpaper, decor...”
Reviewer reports the item is great.
“item is great.”
Products are luxurious, high quality, and timeless.
“Luxury and quality and timeless style all in one!”
Merchandise is high quality and website is user-friendly.
“High quality merchandise with a user friendly website.”
Sheets and duvet emitted chemical smell and remained very wrinkled.
“The items came with such a strong chemical smell”
Free fabric samples make recommending options easier.
“Offering free fabric samples makes it easier to recommend options”
Shopping experience has been consistently top-notch with quality service.
“Shopping with Serena & Lily has always been a top notch experience for me.”
Ordering online was easy and delivery was first-rate.
“Delivery is first rate, too!”
Reviewer loves the brand's style and uses it in multiple homes.
“I absolutely LOVE Serena and Lilly!!!!!”
Reviewer states Serena and Lily has exceptional quality.
“Excepcional quality!!”
Reviewer says the pieces are great.
“Great pieces!”
Reviewer found exactly what they were looking for.
“Finding exactly what I was looking for”
Orders have been on time without issues for about twenty years.
“Every single shipment has been on time and no issues.”
Shopping with Serena and Lily is always a pleasure.
“Always a pleasure with Serena and lily!”
Products are excellent and the reviewer loves the bedding.
“The products are always excellent and exquisite.”
Items are beautiful, unique, exclusive, and customer service is great.
“Their items are very unique and exclusive!”
Purchases are easy and the products are beautiful.
“Easy to buy, beautiful products.”
Website is great and products are perfect for gifting.
“Great website and style-perfect for gifting”
Bought chandelier and wallpaper that fit perfectly, with a sale discount.
“The Biscayne Chandelier made out of coco shell slivers was the perfect fit for the space”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Serena and Lily is a U.S. home furnishings brand and retailer selling furniture, bedding, rugs, lighting and decorative accessories through an online store and physical retail locations. The brand is commonly searched for furniture, bedding and home decor items and often considered by consumers comparing quality, style and customer service.