Serena and Lily
Experiences & Reviews
Serena and Lily is a U.S. home furnishings brand and retailer selling furniture, bedding, rugs, lighting and decorative accessories through an online store and physical retail locations. The brand is commonly searched for furniture, bedding and home decor items and often considered by consumers comparing quality, style and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews praise helpful customer service and reliable, onโtime delivery; one detailed complaint describes unexpected installation fees and poor follow-up.
Value for money
Several shoppers note good value or timely sale prices, while a smaller set of reviews call prices high or say they felt overcharged on orders.
User experience
Customers report a user-friendly website and easy ordering; free fabric samples are appreciated. Small number of reviews mention this theme, so interpret cautiously.
Product quality
Most reviewers describe high-quality, stylish furniture and bedding; isolated complaints report issues like strong chemical odor and persistent wrinkling on linens.
Communication
Delivery and ordering messages are often described as smooth and first-rate; one review reports inconsistent calls and sudden extraโcharge notices.
Overall experience
A majority report repeat purchases, satisfaction and recommendations; a minority describe disappointing orders or frustrating customer interactions.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Kitchen rugs
"I was advised a waiter to buy kitchen rugs from this company. I went and checked their latest designs which aligned with my interior. I decided to purchase the rugs even though it was expensive without getting a quote from other companies. My interiors and color scheme changed four days before the delivery date, i called to enquire about the new design changes, i got told that the materials would be delivered on the date agreed, then suddenly i get a call about changing the fabrics to what i have just mentioned above at an extra cost of 35% of the original purchase price. Apparently they install your design and if you want to change you have to pay all over again. They delivered me a quote showing me how much they charge me for materials and how much they charge me for labor, I ended up paying more than that so they will install while in reality they did not, who are these rip off artists? They need to come clean now!"
Disappointing and frustrating - not good quality
"Ordered Castine Duvet and sheet set for a guest bed. The items came with such a strong chemical smell that it had to be laundered. After laundering ex..."
Outstanding Quality
"Shopping with Serena & Lily has always been a top notch exper..."
It Was On Sale !!!
"High quality merchandise wi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Serena and Lily represent excellentโฆ
Serena and Lily represent excellent quality of inventory and their customer service is undeniably the best. I have loved all of t...
Fresh. Clean. Simple.
Fresh, clean and simple. Solid value for furniture, wallpaper, decor...have b...
Nice purchase
...
Luxury and quality and timeless styleโฆ
Luxury and quality and timeless style all in one! Lov...
It Was On Sale !!!
High quality merchandise wi...
Disappointing and frustrating - not good quality
Ordered Castine Duvet and sheet set for a guest bed. The items came with such a strong chemical smell that it had to be laundered. After laundering ex...
Free fabric sample
Offering free fabric samples mak...
Outstanding Quality
Shopping with Serena & Lily has always been a top notch exper...
Fabulous service and delivery!
I am so pleased to have discovered this wonderful interior design and furniture business through their tasteful, elegant and beautifu...
I absolutely LOVE Serena and Lilly!!!!
I absolutely LOVE Serena and Lilly!!!!! Love their style- makes me HAPPY!!!!!!! I am very blessed and have 3 homes and am incorporating Ser...
Excepcional quality!!
...
Great pieces!
...
Finding exactly what I was looking for
Finding exactly wha...
Great Company
I have been ordering from this company about 20 years now. Every single shipment has been on time...
Always a pleasure with Serena and lily!
Always a pleasure w...
Exquisite products
The products are always excellent...
Beautiful designs !!!โฆ
Serena & Lily have the most beautiful house hold items !! Always gre...
Beautiful products
Easy to buy, bea...
Great website and style-perfect forโฆ
Great website and sty...
Love your style:-)...I am re-decoratingโฆ
Love your style:-)...I am re-decorating our primary bath and wanted soft and lovely. The Biscayne Chandelier made out of coco shell slivers was the pe...
Conclusion
Reviews show that many customers find Serena and Lilyโs products stylish and of high quality, with repeated praise for customer service and timely delivery. Several shoppers highlight a user-friendly website and useful options such as free fabric samples. Reported issues are limited but include a few product complaints (notably a chemical smell and severe wrinkling on one linen order) and isolated service disputes over unexpected charges and installation. If you are considering a purchase, check item-specific reviews, request fabric samples when available, and review shipping/installation fees and return policies before ordering.