Reviews in this sample show both positive product remarks and serious concerns about returns. Customers praised craftsmanship, proportionate design, easy installation and secure packaging. Conversely, a separate review describes a disputed return, partial refund and out-of-pocket return shipping, and frustrated communication. Prospective buyers should check Sofary's written return and refund policy and retain shipment documentation and tracking when returning items. Contacting customer service for clarification before purchasing or returning may help reduce risk.
Examples from available reviews (Nov 2021 – Feb 2026).
Gorgeous, high-quality chandelier arrived well-packaged and easy to install.
“The quality of craftmanship and design is amazing.”
Customer returned chandelier per instructions but was denied a full refund.
“They offered a return amount of $147 35% of the cost.”
Service reports are mixed: one buyer praises helpful service and availability updates, another describes an unresolved return and disputed refund.
One reviewer reports a significant loss after returning an unopened item—partial refund and paid return shipping—raising concerns about return value.
One purchaser describes easy installation and quiet operation; another review highlights a negative post-purchase return experience that affected satisfaction.
Product praise focuses on craftsmanship, design, proportion and secure packaging; only positive product remarks appear in this sample.
Communication is inconsistent in these reviews: one buyer received timely availability and delivery updates; another reports contradictory return information.
Overall impressions are split: one reviewer had a smooth, positive purchase; another experienced a disputed return and strong dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer returned chandelier per instructions but was denied a full refund.
“They offered a return amount of $147 35% of the cost.”
I bought a crystal chandelier and it is so gorgeous!!! I was somewhat hesitant to order from Sofary Lighting but it turned out all of my fears were groundless! Really good experience from start to finish. The quality of craftmanship and design is amazing. The chandelier is perfectly proportioned. Was easy to install and is whisper quiet, it took my electrician just 1 hour to install. Also, the chandelier packaging was superb, it prevented any damage.
I and am so pleased with it. Customer service was excellent, informing me of availability and delivery time. Product is so nice. I love it! Highly recommend. Thank you for a great service
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sofary is a brand associated with lighting fixtures such as chandeliers and pendant lights sold online. Consumers looking for Sofary reviews typically evaluate product craftsmanship, installation experience, packaging, returns and refund handling, and seller communication.