Reviews Analyzed
21
We Collect & Analyze Reviews
Soho Home
Experiences & Reviews
Soho Home is the retail arm associated with the Soho House group, offering furniture, lighting, textiles and home accessories through its online shop and physical showrooms. The brand is known for selling ready-made and made-to-order pieces across categories including beds, seating, tableware and soft furnishings. Consumers researching Soho Home reviews commonly look for information on product quality, delivery, returns and customer support for both standard and bespoke orders.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe responsive, named staff and fast problem resolution; a small minority report slow refunds or unresolved return cases.
Share of mentions
Strong
25%
💰
Value for money
Opinions split: some customers benefited from saved costs or voucher use, while others called items overpriced or criticised offered compensation.
Share of mentions
Mixed
5%
⚡
User experience
In-store and account interactions are described positively: smooth ordering, helpful shop staff and quick resolution of membership/account problems.
Share of mentions
Strong
5%
🔧
Product quality
Product reports vary: many praise design and finish, while several reviews describe delivery damage, manufacturing faults or discrepancies versus photos.
Share of mentions
Mixed
14%
📞
Communication
Communication is frequently cited as timely and personal, with staff providing updates; a few customers report poor follow-up or slow replies.
Share of mentions
Strong
25%
⭐
Overall experience
Overall experiences are largely positive due to effective customer support and replacements, though some negative cases stem from refunds and faulty items.
Share of mentions
Strong
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Bed Quality and Service
"Bed Quality and Service I ordered the Kaplan Bed in early September and unfortunately had a very disappointing experience both with the product itself..."
Lady Fabibi
Trustpilot
Oct 01, 2025
Featured for: Detailed product and refund complaint
Ordered two Ewan armchairs and upon…
"Ordered two Ewan armchairs and upon arrival the buttons used for the upholstery were rusty. They sent Castelan the repair / assessment company to chec..."
edward swain
Trustpilot
Oct 01, 2025
Featured for: Faulty furniture and value complaint
Outstanding customer service
"I don't often write reviews but I wanted to thank Sophie from Soho Home (case number 03494248) for the outstanding customer service and aftersales sup..."
Hannah Marinho
Trustpilot
Oct 01, 2025
Featured for: Example of standout customer service
Amazing products and customer service
"So impressed with the design, quality and customer service at Soho Home. I ordered some beautiful cushions. One item did get lost but..."
Taylor Rose
Trustpilot
Oct 01, 2025
Featured for: Positive product & fast replacement case
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Hannah Marinho
trustpilot.com
Oct 01, 2025
Outstanding customer service
I don't often write reviews but I wanted to thank Sophie from Soho Home (case number 03494248) for the outstanding customer service and aftersales sup...
L
Lady Fabibi
trustpilot.com
Oct 01, 2025
Bed Quality and Service
Bed Quality and Service I ordered the Kaplan Bed in early September and unfortunately had a very disappointing experience both with the product itself...
T
Taylor Rose
trustpilot.com
Oct 01, 2025
Amazing products and customer service
So impressed with the design, quality and customer service at Soho Home. I ordered some beautiful cushions. One item did get lost but...
E
Emre Can Köklü
trustpilot.com
Oct 01, 2025
The customer support has been…Top Notch!
The customer support has been incredible. We’ve designed almost our entire living room with Soho Home, and every time we needed help with a return or...
S
SeanEmmett
trustpilot.com
Oct 01, 2025
Really nice shopping experience…
Really nice experience ordering from Soho Home …Bea in the customer team was fant...
S
Sonia
trustpilot.com
Oct 01, 2025
I had a query on an order which was a
I had a query on a previous order which was a little complicated but was sorted by both customer services advisers I had contact w...
S
Steve
trustpilot.com
Oct 01, 2025
Urgently needed support with deliver…
Urgently needed support with delivery of an order and huge...
W
William
trustpilot.com
Oct 01, 2025
Good customer service
,Jill was very, helpful and resolved our issue with Wincanton the...
J
John Liu
trustpilot.com
Oct 01, 2025
Sophie is fab!
Sophie is super helpful and...
C
Chloe Rowe
trustpilot.com
Oct 01, 2025
Popped into Soho Home at Farmhouse…
Popped into Soho Home at Farmhouse yesterday and, as usual, Miguel was fabulous. I left with some beautiful soft furnishings (a bedspread and cushions...
P
Phyllis Daugherty
trustpilot.com
Oct 01, 2025
I ordered Hillcrest dinnerware and 3 of…
I ordered Hillcrest dinnerware and 3 of the cereal bowls arrived broken. I emailed customer service and Erin sent an...
N
Neven W
trustpilot.com
Oct 01, 2025
Excellent quality
Excellent quality, speedy delivery, great...
J
JP
trustpilot.com
Oct 01, 2025
Great customer service from Linda at…
Great customer service from Linda at SoHo Home....
D
Denyse Madden
trustpilot.com
Oct 01, 2025
One of my furniture pieces was…
One of my furniture pieces was delivered with some damage and Erin at customer support worked with me to get the issue resolved. I was very impressed...
M
Maroua BOUYAHYA
trustpilot.com
Oct 01, 2025
Top notch customer support
contacted the chat and Adnan picked up my request. We had an issue with delivery costs and items, and he was incredibly helpful and reassuring through...
L
Lesley Burnside
trustpilot.com
Oct 01, 2025
Good company service
I had candles delivered broken but soho were right on it...
S
Sabina
trustpilot.com
Oct 01, 2025
Sophie
Sophie, from customer service was able to resolve my issue very...
M
Mia Milenova Popova
trustpilot.com
Oct 01, 2025
Soho Friends membership renewal
I recently renewed my Soho Friends membership, but it didn’t appear on my accou...
e
edward swain
trustpilot.com
Oct 01, 2025
Ordered two Ewan armchairs and upon…
Ordered two Ewan armchairs and upon arrival the buttons used for the upholstery were rusty. They sent Castelan the repair / assessment company to chec...
K
Katrina Otter
trustpilot.com
Oct 01, 2025
Soho Home Support Team - Anna
We had a few issues with the production and delivery of a made-to-order item but Anna from the support tea...
Conclusion
Customer feedback for Soho Home highlights consistently strong, named customer support and clear communication in many cases, with multiple reviewers noting fast replacements and helpful staff. However, product quality is mixed: several customers reported damaged or faulty items and at least two cases describe assembly or manufacturing defects. Refunds and returns processing are a recurrent pain point for a minority of reviewers, particularly for larger items where refunds were delayed or compensation was disputed. Prospective buyers should review delivery and returns policies, inspect items on arrival, and keep records when contacting support; mentioning named staff or case references may speed resolution based on reported experiences.