Skip to content
We Collect & Analyze Reviews

The Catholic Company
Experiences & Reviews

The Catholic Company is an online retailer focused on Catholic devotional goods and gifts, including rosaries, jewelry, sacramentals, books, statuary and related items. It operates an e-commerce site selling both physical products and digital content to Catholic consumers and parishes across the United States.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 14d
Overall Rating
1.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviews describe poor customer service: slow or absent responses, unkept shipping promises, and rigid return handling that customers find unsatisfactory.

Share of mentions
25%
Weak
๐Ÿ’ฐ

Value for money

Reviewers frequently cite unexpected fees, promo codes not applied, and partial refunds or return costs that reduce perceived value of purchases.

Share of mentions
11%
Weak
โšก

User experience

Customers report unclear website product details, confusing thirdโ€‘party fulfillment, missing order records, and poor tracking/notification practices causing frustration.

Share of mentions
11%
Weak
๐Ÿ”ง

Product quality

Multiple reports of damaged, misdescribed or lowโ€‘quality items (incorrect gold marks, wrong sizes, breaking jewelry, crushed packaging) on delivery or soon after use.

Share of mentions
15%
Weak
๐Ÿ“ž

Communication

Common complaints concern automated/bot replies, limited human followโ€‘up, frequent promotional emails, and inconsistent shipping notifications from the company or partners.

Share of mentions
14%
Weak
โญ

Overall experience

Overall reviewer impression is negative: many experienced multiple issues (shipping, product, returns) though a few customers reported successful resolutions.

Share of mentions
25%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

C
Chris
trustpilot.com Oct 01, 2025

Decent Product with Spoonful of Scam

Disgruntled customer here, taking the time to write a review of The Catholic Company because of a recent poor experience. I needed a scapular medal an...

B
Brendan O'Brien
trustpilot.com Oct 01, 2025

Inaccurate website information and poorโ€ฆ

Inaccurate website information and poor customer service. First, the item I purchased was on their website as 14K gold, but when I received the item i...

s
seknetcat
trustpilot.com Oct 01, 2025

bought a medal and waited a long timeโ€ฆextremely unhappy

bought a medal and waited a long time to get it and then it was smaller than advertised i called she said well that includes the clasp on...

K
Kimberly
trustpilot.com Oct 01, 2025

Rip Off and Ugly Products

I lost $24.00 on a necklace that had a pretty medal but a hideous chain and needed to be returned. Without any explanation, they only gave me a partia...

j
just rams
trustpilot.com Oct 01, 2025

Very disappointed in their shipping procedures

I purchased a thurible stand on July 15. I received nothing for 2 weeks. Called July 29, spoke to a man with a strong accent, much clicking and reverb...

M
MT
trustpilot.com Oct 01, 2025

Update: Like Others, Saveโ€ฆ

I want to update my review to include appreciation for the Catholic Company. They email...

M
Marlene
trustpilot.com Oct 01, 2025

Like others - Save your money & time

Like others, disappointed in both quality and customer service of this Catholic company. Like others, promo codes were not applied. The site shows no...

S
Sam
trustpilot.com Oct 01, 2025

Disappointed in a โ€œCatholicโ€ company.

Item ordered was of very poor/cheap quality. Certainly misrepresented on the items page. Shipping was $7 and when I went to return it they informed me...

L
Louise
trustpilot.com Oct 01, 2025

Rip Off

I ordered from Catholic Company and included a promo code. When I received my emailed receipt, the percentage off from code was not subtracted. When I...

A
Allen Kunihiro
trustpilot.com Oct 01, 2025

I purchased an item from this companyโ€ฆ

I purchased an item from this company on May 7, 2024 for a mother's day gift. The item was shipped and did not arrive on the estimated delivery date,...

S
Shirley Croft
trustpilot.com Oct 01, 2025

No satisfactory customer service

I purchased a gold miraculous medal at $125 and when I got it it was so small that you couldn't see it. I complained and was told that I could return...

N
New Trustee
trustpilot.com Oct 01, 2025

Extremely poor quality products

Extremely poor quality products. Purchased a plug-in eternity candle when my mother passed. It lasted 6 months before shorting out. After contacting T...

H
H Webb
trustpilot.com Oct 01, 2025

Customer support is non existent except for useless bots

USPS delivered my goods to the wrong address and the company refuses to respond to my help requests to get a refund. A literal bot responds to my inqu...

K
Kathrin
trustpilot.com Oct 01, 2025

This company willing to sell its soul?

This company steals from its most vulnerable customers. They have lots of great (and some not great) products for the catholic consumer, but woe to th...

J
Jennifer Parsons
trustpilot.com Oct 01, 2025

Broken items

The box had a hole in it and multiple items were damaged with one completely shattered. I don't expect to get a refund because I...

M
Marylin Butorac
trustpilot.com Oct 01, 2025

The one star reviews are true

Wish I had read all these reviews about poor customer service and incorrect promises. Also, when you order it goes to a company called Trinity Road, n...

A
Anne
trustpilot.com Oct 01, 2025

Good Catholic Expiration Dates

In the last two years, I purchased over $200 worth of content on "Good Catholic," the Catholic Company's digital platform. You can only access it by g...

M
M Verkmal
trustpilot.com Oct 01, 2025

Poor service

No. Find a company with a customer friendly return policy and shows true faith goodwill to their customers. The irony. Do not order from this company....

J
James E C
trustpilot.com Oct 01, 2025

Purchased a bracelet

Purchased a bracelet. It broke and was replaced because we were in their 30 return policy window. Received the second bracelet and it too broke but we...

G
Gray Barn Wax Company
trustpilot.com Oct 01, 2025

This company accepts products/ideas forโ€ฆ

This company accepts products/ideas for marketing consideration. Please submit your personal product samples/ideas very cautiously. After submitting m...

Share Your Experience

Help other customers by sharing your experience with The Catholic Company. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews in this sample are dominated by negative experiences related to shipping, returns and product descriptions. Common examples include paid expedited shipping that arrived late, items described as gold or shown at a size that did not match the received product, and expectations to pay return postage or receive partial refunds. A small number of customers described responsive service and issue resolution via email, but those appear less frequent. If you plan to buy from The Catholic Company, verify product descriptions and seller/fulfillment details, confirm return and shipping policies before purchase, and avoid relying on expedited delivery for timeโ€‘sensitive gifts.