Reviews in this sample are dominated by negative experiences related to shipping, returns and product descriptions. Common examples include paid expedited shipping that arrived late, items described as gold or shown at a size that did not match the received product, and expectations to pay return postage or receive partial refunds. A small number of customers described responsive service and issue resolution via email, but those appear less frequent. If you plan to buy from The Catholic Company, verify product descriptions and seller/fulfillment details, confirm return and shipping policies before purchase, and avoid relying on expedited delivery for time‑sensitive gifts.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid expedited shipping but order arrived late and unexpected fees applied.
“I paid $23.95 for 2-day shipping”
Product was listed as 14K but arrived not marked as such.
“item I purchased was on their website as 14K gold”
Company emailed and corrected issues with my recent order.
“They emailed me today to correct the issues with my recent order.”
Order delivered quickly and customer service handled wrong rosaries professionally.
“I must say they have exceptional customer service because they prioritize the needs of the customer.”
Most reviews describe poor customer service: slow or absent responses, unkept shipping promises, and rigid return handling that customers find unsatisfactory.
Reviewers frequently cite unexpected fees, promo codes not applied, and partial refunds or return costs that reduce perceived value of purchases.
Customers report unclear website product details, confusing third‑party fulfillment, missing order records, and poor tracking/notification practices causing frustration.
Multiple reports of damaged, misdescribed or low‑quality items (incorrect gold marks, wrong sizes, breaking jewelry, crushed packaging) on delivery or soon after use.
Common complaints concern automated/bot replies, limited human follow‑up, frequent promotional emails, and inconsistent shipping notifications from the company or partners.
Overall reviewer impression is negative: many experienced multiple issues (shipping, product, returns) though a few customers reported successful resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Carrier shows delivery but customer didn't receive package and insurance was declined.
“we do consider the transaction completed once delivery is confirmed.”
Order delayed over Christmas and lacked proactive communication from company.
“They gave their staff in the warehouse the time off over Christmas time”
Damaged product and inadequate compensation left replacement arriving after Christmas.
“I received a damaged product”
Bible engraving was sloppy and ruined a meaningful gift occasion.
“the engraving on this Bible is, without exaggeration, the worst I have ever seen.”
Multiple shipments marked lost or delayed and refund requests were ignored.
“label created”
Rosaries received did not match descriptions and caused frustration.
“The rosaries I received have discrepancies in their descriptions.”
Paid expedited shipping but order arrived late and unexpected fees applied.
“I paid $23.95 for 2-day shipping”
Product was listed as 14K but arrived not marked as such.
“item I purchased was on their website as 14K gold”
Medal arrived late and was smaller than advertised including clasp.
“it was smaller than advertised”
Received only a partial refund and paid return shipping out-of-pocket.
“they only gave me a partial refund”
Order shipped without shipment notification causing delivery confusion and hassle.
“notifications were not given on shipments direct from the warehouse.”
Company emailed and corrected issues with my recent order.
“They emailed me today to correct the issues with my recent order.”
Order records missing, promo codes not applied, and returns unaddressed.
“promo codes were not applied.”
Product felt cheap and return policy left net refund unexpectedly low.
“Item ordered was of very poor/cheap quality.”
Promo code discount was not applied and no credit was issued.
“the percentage off from code was not subtracted.”
Gift shipment delayed and company offered no immediate remedy or refund.
“did not arrive on the estimated delivery date”
Expensive medal was too small and customer service refused exception.
“customer service was non-existent.”
Plug-in candle failed after six months and company blamed the customer.
“Extremely poor quality products.”
Package delivered to wrong address and company provided only bot responses.
“A literal bot responds to my inquiries- NO HUMAN representative at all.”
Company refused refund or replacement, citing missed response timeframe.
“they have decided not to give me a refund and not to replace my products.”
Package arrived damaged with multiple broken items and a hole in box.
“The box had a hole in it and multiple items were damaged”
Express shipping failed and responses seemed automated and unhelpful.
“Clearly their emails are answered by a bot.”
Digital content had undisclosed expiration but support extended access.
“Apparently, there is an expiration date.”
Statue arrived damaged and return resulted in minimal partial refund.
“I received a poorly packaged expensive statue.”
Bracelet broke twice and company refused replacement due to strict 30-day limit.
“They wouldn’t replace it. Their 30 day limit is firm.”
Company allegedly used submitted product ideas then launched similar exclusive items.
“one year later, The Catholic Company introduced similar products for sale”
I ordered two rosaries and a mug from the Catholic Company to give to a friend. After a recommendation and a long search for places to get quality rosaries at affordable prices. I must say they have exceptional customer service because they prioritize the needs of the customer. My two rosaries and the mug were delivered in perfect condition and quickly. They took less time than I expected. However, the rosaries were not the type I had requested. But due to their professionalism, they asked me to return them immediately. I’m a happy client and hoping to receive the rosaries in two days.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Catholic Company is an online retailer focused on Catholic devotional goods and gifts, including rosaries, jewelry, sacramentals, books, statuary and related items. It operates an e-commerce site selling both physical products and digital content to Catholic consumers and parishes across the United States.