Reviews Analyzed
21
We Collect & Analyze Reviews
The Catholic Company
Experiences & Reviews
The Catholic Company is an online retailer focused on Catholic devotional goods and gifts, including rosaries, jewelry, sacramentals, books, statuary and related items. It operates an e-commerce site selling both physical products and digital content to Catholic consumers and parishes across the United States.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
14d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviews describe poor customer service: slow or absent responses, unkept shipping promises, and rigid return handling that customers find unsatisfactory.
Share of mentions
Weak
25%
💰
Value for money
Reviewers frequently cite unexpected fees, promo codes not applied, and partial refunds or return costs that reduce perceived value of purchases.
Share of mentions
Weak
11%
⚡
User experience
Customers report unclear website product details, confusing third‑party fulfillment, missing order records, and poor tracking/notification practices causing frustration.
Share of mentions
Weak
11%
🔧
Product quality
Multiple reports of damaged, misdescribed or low‑quality items (incorrect gold marks, wrong sizes, breaking jewelry, crushed packaging) on delivery or soon after use.
Share of mentions
Weak
15%
📞
Communication
Common complaints concern automated/bot replies, limited human follow‑up, frequent promotional emails, and inconsistent shipping notifications from the company or partners.
Share of mentions
Weak
14%
⭐
Overall experience
Overall reviewer impression is negative: many experienced multiple issues (shipping, product, returns) though a few customers reported successful resolutions.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Decent Product with Spoonful of Scam
"Disgruntled customer here, taking the time to write a review of The Catholic Company because of a recent poor experience. I needed a scapular medal an..."
Chris
Trustpilot
Oct 01, 2025
Featured for: Late shipping, extra fees
Inaccurate website information and poor…
"Inaccurate website information and poor customer service. First, the item I purchased was on their website as 14K gold, but when I received the item i..."
Brendan O'Brien
Trustpilot
Oct 01, 2025
Featured for: Misdescribed item and refunds
Update: Like Others, Save…
"I want to update my review to include appreciation for the Catholic Company. They email..."
MT
Trustpilot
Oct 01, 2025
Featured for: Issue resolved via email
Rosaries
"I ordered two rosaries and a mug from the Catholic Company to give to a friend. After a recommendation and a long search for places to get quality rosaries at affordable prices. I must say they have exceptional customer service because they prioritize the needs of the customer. My two rosaries and the mug were delivered in perfect condition and quickly. They took less time than I expected. However, the rosaries were not the type I had requested. But due to their professionalism, they asked me to return them immediately. I’m a happy client and hoping to receive the rosaries in two days. "
Amelia Frank
Collected.reviews
Nov 12, 2021
Featured for: Positive service and resolution
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Chris
trustpilot.com
Oct 01, 2025
Decent Product with Spoonful of Scam
Disgruntled customer here, taking the time to write a review of The Catholic Company because of a recent poor experience. I needed a scapular medal an...
B
Brendan O'Brien
trustpilot.com
Oct 01, 2025
Inaccurate website information and poor…
Inaccurate website information and poor customer service. First, the item I purchased was on their website as 14K gold, but when I received the item i...
s
seknetcat
trustpilot.com
Oct 01, 2025
bought a medal and waited a long time…extremely unhappy
bought a medal and waited a long time to get it and then it was smaller than advertised i called she said well that includes the clasp on...
K
Kimberly
trustpilot.com
Oct 01, 2025
Rip Off and Ugly Products
I lost $24.00 on a necklace that had a pretty medal but a hideous chain and needed to be returned. Without any explanation, they only gave me a partia...
j
just rams
trustpilot.com
Oct 01, 2025
Very disappointed in their shipping procedures
I purchased a thurible stand on July 15. I received nothing for 2 weeks. Called July 29, spoke to a man with a strong accent, much clicking and reverb...
M
MT
trustpilot.com
Oct 01, 2025
Update: Like Others, Save…
I want to update my review to include appreciation for the Catholic Company. They email...
M
Marlene
trustpilot.com
Oct 01, 2025
Like others - Save your money & time
Like others, disappointed in both quality and customer service of this Catholic company. Like others, promo codes were not applied. The site shows no...
S
Sam
trustpilot.com
Oct 01, 2025
Disappointed in a “Catholic” company.
Item ordered was of very poor/cheap quality. Certainly misrepresented on the items page. Shipping was $7 and when I went to return it they informed me...
L
Louise
trustpilot.com
Oct 01, 2025
Rip Off
I ordered from Catholic Company and included a promo code. When I received my emailed receipt, the percentage off from code was not subtracted. When I...
A
Allen Kunihiro
trustpilot.com
Oct 01, 2025
I purchased an item from this company…
I purchased an item from this company on May 7, 2024 for a mother's day gift. The item was shipped and did not arrive on the estimated delivery date,...
S
Shirley Croft
trustpilot.com
Oct 01, 2025
No satisfactory customer service
I purchased a gold miraculous medal at $125 and when I got it it was so small that you couldn't see it. I complained and was told that I could return...
N
New Trustee
trustpilot.com
Oct 01, 2025
Extremely poor quality products
Extremely poor quality products. Purchased a plug-in eternity candle when my mother passed. It lasted 6 months before shorting out. After contacting T...
H
H Webb
trustpilot.com
Oct 01, 2025
Customer support is non existent except for useless bots
USPS delivered my goods to the wrong address and the company refuses to respond to my help requests to get a refund. A literal bot responds to my inqu...
K
Kathrin
trustpilot.com
Oct 01, 2025
This company willing to sell its soul?
This company steals from its most vulnerable customers. They have lots of great (and some not great) products for the catholic consumer, but woe to th...
J
Jennifer Parsons
trustpilot.com
Oct 01, 2025
Broken items
The box had a hole in it and multiple items were damaged with one completely shattered. I don't expect to get a refund because I...
M
Marylin Butorac
trustpilot.com
Oct 01, 2025
The one star reviews are true
Wish I had read all these reviews about poor customer service and incorrect promises. Also, when you order it goes to a company called Trinity Road, n...
A
Anne
trustpilot.com
Oct 01, 2025
Good Catholic Expiration Dates
In the last two years, I purchased over $200 worth of content on "Good Catholic," the Catholic Company's digital platform. You can only access it by g...
M
M Verkmal
trustpilot.com
Oct 01, 2025
Poor service
No. Find a company with a customer friendly return policy and shows true faith goodwill to their customers. The irony. Do not order from this company....
J
James E C
trustpilot.com
Oct 01, 2025
Purchased a bracelet
Purchased a bracelet. It broke and was replaced because we were in their 30 return policy window. Received the second bracelet and it too broke but we...
G
Gray Barn Wax Company
trustpilot.com
Oct 01, 2025
This company accepts products/ideas for…
This company accepts products/ideas for marketing consideration. Please submit your personal product samples/ideas very cautiously. After submitting m...
Conclusion
Reviews in this sample are dominated by negative experiences related to shipping, returns and product descriptions. Common examples include paid expedited shipping that arrived late, items described as gold or shown at a size that did not match the received product, and expectations to pay return postage or receive partial refunds. A small number of customers described responsive service and issue resolution via email, but those appear less frequent. If you plan to buy from The Catholic Company, verify product descriptions and seller/fulfillment details, confirm return and shipping policies before purchase, and avoid relying on expedited delivery for time‑sensitive gifts.