Reviews Analyzed
21
We Collect & Analyze Reviews
The Perfect Rug
Experiences & Reviews
The Perfect Rug is an online retailer focused on made-to-measure and standard-area rugs, samples, and installation services. The company offers custom sizing, rug finishing (binding/serging) and delivery options that include standard and white‑glove handling. Consumers searching reviews typically look for details on product quality, delivery, returns, and customer support.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
22d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Mixed reports: many customers praised helpful reps and sample support, while a substantial group reported delayed orders, return fees, and repair disputes.
Share of mentions
Mixed
17%
💰
Value for money
Views vary: several customers felt rugs were worth the price after sampling, while a smaller set reported color or quality issues that reduced perceived value.
Share of mentions
Mixed
6%
⚡
User experience
Generally positive: the website, ordering and sample processes are frequently praised; a few users found navigation confusing or experienced long order delays.
Share of mentions
Strong
15%
🔧
Product quality
Mostly positive: many reviewers describe excellent materials, accurate custom sizing and well‑protected shipments; a minority reported torn serging or color mismatches.
Share of mentions
Strong
22%
📞
Communication
Split experiences: several reviewers report proactive delivery updates and quick replies, while others describe unanswered emails, conflicting delivery notes, or poor follow‑up.
Share of mentions
Weak
13%
⭐
Overall experience
Overall impressions skew positive for product and design, but persistent negative reports about delivery and after‑sales service create notable caution for buyers.
Share of mentions
Mixed
28%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Quality control and poor customer service
"The company has several areas in need of improvement: (1) offering virtual rug placement for customers purchasing multiple rugs in connected spaces an..."
Terri Chang
Trustpilot
Oct 01, 2025
Featured for: detailed complaint about service and quality
Don't do white glove delivery
"I ordered a rug on October 28th. I was told it shipped on November 15th and was given a tracking number. The rug showed delivered to a different addre..."
Tim
Trustpilot
Oct 01, 2025
Featured for: example white‑glove delivery failure
More than exceeded my expectations
"More than exceeded my expectations. I didn't know customer service like this still existed. I would highly recommend this company. I thought maybe it..."
Bethany D'Meza
Trustpilot
Oct 01, 2025
Featured for: positive multi-rug, strong communication
My Go To For Stair Runners, et al
"Their site is super simple to use. Their selection is spot on. Their flexibility and abil..."
Jana Freeland Davis
Trustpilot
Oct 01, 2025
Featured for: praises site, selection, personal service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jan Milligan Ehrenkrook
trustpilot.com
Oct 01, 2025
Beautifully done!
Beautifully done!! Exactly what I h...
J
Jana Freeland Davis
trustpilot.com
Oct 01, 2025
My Go To For Stair Runners, et al
Their site is super simple to use. Their selection is spot on. Their flexibility and abil...
L
Lisa Knott
trustpilot.com
Oct 01, 2025
Excellent
Being able to get rug samples plus border and pad samples was excellent. There was no rush to or...
T
Terri Chang
trustpilot.com
Oct 01, 2025
Quality control and poor customer service
The company has several areas in need of improvement: (1) offering virtual rug placement for customers purchasing multiple rugs in connected spaces an...
A
Augie
trustpilot.com
Oct 01, 2025
Beautiful Rug, Fantastic Service—My Cats Are the Problem
I ordered a rug from The Perfect Rug, and let me tell you, the customer service was next-level amazing. I spent a solid chunk of time on the phone wit...
c
customer
trustpilot.com
Oct 01, 2025
Six weeks later
Six weeks later - still no rugs with different story every time I email. The one consistency is t...
l
larry amon
trustpilot.com
Oct 01, 2025
absolutely the worst service and worst…
absolutely the worst service and worst quality of any online purchase i have made. Th...
C
Cindy
trustpilot.com
Oct 01, 2025
So beautiful!!
The rug quality is amazing! Everything about the rug was perfect. One comment would be that delivery on rugs over a certain size is a bit lacking. Our...
K
Kelly
trustpilot.com
Oct 01, 2025
Never again
It arrived in time. However, the rug I received is not even close in color to what I ordered. One thing, if the tone is off a bit, but the colors used...
L
Leslie Garland
trustpilot.com
Oct 01, 2025
Rug came out exactly as I ordered
Rug came out exactly as I ordered....
M
Melinda Heltsley
trustpilot.com
Oct 01, 2025
I LOVE my Perfect Rug!
I originally purchased a custom cut rug for our foyer. It was a bit pricey and when delivered I wasn't thrilled with how it looked. I waited to see if...
T
Tim
trustpilot.com
Oct 01, 2025
Don't do white glove delivery
I ordered a rug on October 28th. I was told it shipped on November 15th and was given a tracking number. The rug showed delivered to a different addre...
M
Mitch Bloom
trustpilot.com
Oct 01, 2025
Love the simple order process
Love the simple order process! From ordering and receiving samples to the communication through delivery - everything was smooth. White...
B
Bethany D'Meza
trustpilot.com
Oct 01, 2025
More than exceeded my expectations
More than exceeded my expectations. I didn't know customer service like this still existed. I would highly recommend this company. I thought maybe it...
c
customer
trustpilot.com
Oct 01, 2025
Perfect rug for our room.
The rug is just the right size because we were able to order it custom. It was nice to be able to get swatches so that we could make a good choice. An...
R
Ruth Petrillo
trustpilot.com
Oct 01, 2025
Easy to navigate website
Easy to navigate website Almost any combin...
W
Wendy
trustpilot.com
Oct 01, 2025
Thank you for keeping me posted on…
Thank you for keeping me posted...
A
Alicia C
trustpilot.com
Oct 01, 2025
Great rug
Great rug! It’s exactly what I wanted! Fi...
M
Mark Trenor
trustpilot.com
Oct 01, 2025
The perfect rug is exactly that
The perfect rug is exactly that — this is an excellent, tailored solution with a wide variety of quality choices. We’re very pleased with the overall...
S
Sally
trustpilot.com
Oct 01, 2025
Passed Our Test Run
Of the three rugs that we want, we ordered the smallest as a test. It arrived timely and was perfect! That day we ordered the other two. Your website...
Conclusion
Reviewers most often praise The Perfect Rug for product quality, accurate custom sizing and a helpful sample process — several buyers report rugs matching samples and good materials. Positive comments frequently note an easy ordering experience and attentive customer reps. However, a recurring cluster of complaints concerns delivery execution, white‑glove coordination, returns and post‑delivery repair or communication issues. If you consider purchasing, order samples first, confirm delivery/white‑glove details in writing, and document any condition issues on arrival to reduce risk.