Reviews split sharply between smooth purchases and orders derailed by delivery or returns problems. Many people mention damaged items, incorrect parts, and trouble getting refunds or replacements. Others highlight fast delivery, clear updates, and sturdy products in certain categories. Across several furniture and garden items, buyers also point to tricky assembly and unclear instructions.
Examples from available reviews (Nov 2021 – Mar 2026).
Product unopened but service was brilliant.
“the service was brilliant”
No delivery, slow unhelpful communication, refund finally processed.
“In the end I had to request a refund because the product simply Never arrived.”
Product arrived damaged, incomplete, and of very poor quality.
“Very flimsy and also arrived damaged.”
Product extremely difficult to assemble with poor instructions.
“The parts amount to over 850 screws etc”
Many reviews describe repeated breakdowns in returns and refund handling. People report slow replies, having to chase multiple times, and escalating cases before anything gets resolved. Some customers do describe good service, but those accounts sit alongside ongoing complaints about claims that never get sorted.
Some buyers point to competitive prices and good value on items like lockers and splashbacks. Value comes up less often than service issues or product faults. When people do praise value, it usually comes with comments about solid build or on-time delivery.
Most usability feedback centres on assembly and instructions. Several reviewers mention very complex builds, missing manuals, or screw holes that don’t line up. Others describe quick assembly and an easy, straightforward setup on other product lines.
A large share of reviews mention quality problems: cracked parts, flimsy materials, missing or incorrect components, and items arriving damaged. Another group praises sturdy products that hold up over time, including garden beds, benches, and storage cabinets. Overall, quality comments swing from durable to defective depending on the product.
Delivery tracking issues show up often, along with delivery estimates that don’t match reality and missing shipping updates. Some reviewers say they never received a tracking number, deliveries ran late, or they couldn’t reach anyone. Clear communication and helpful delivery updates do get mentioned, but less frequently.
Reviews polarize between high-rated orders that arrive quickly and low-rated orders that turn up missing, damaged, or incorrect. This points to uneven fulfilment and inconsistent after-sales support from one order to the next. Many customers judge the experience mainly on how quickly delivery and returns get handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (71) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Delivery was repeatedly delayed beyond advertised 3 - 5 days.
“What happened to 3 - 5 days advertised?”
Product unopened but service was brilliant.
“the service was brilliant”
Poor communication and difficult, time-consuming assembly.
“Fiddly and far too many screws”
Received great service and product.
“Great service and product thankyou”
Looks good but difficult to assemble with poor instructions.
“difficult to assemble and the instructions were poor.”
Product arrived promptly, well packed with great communications.
“Delivered exactly what I wanted”
Product parts did not align and customer service was hard.
“The holes dont even line up with the screws.”
Company gave runaround and refused refund after failed delivery.
“Disgraceful incompetent company with worst customer service ever.”
No delivery, slow unhelpful communication, refund finally processed.
“In the end I had to request a refund because the product simply Never arrived.”
Delivery took longer than advertised and customer support was unhelpful.
“reaching a human representative was unnecessarily difficult.”
Buying direct was cheapest with quick delivery and updates.
“Quick delivery. Good communications and updates.”
Company refused to collect large item from home causing significant return difficulty.
“they refused to pick up the kast from my apartment.”
Money taken but goods never dispatched and no refund.
“It is now 2 months since they have taken money from us for goods that have never been dispatched!”
Overall good but assembly instructions could be clearer.
“assembly instructions ok could have been clearer”
Items were poor quality and cracked easily.
“Terrible quality items.”
Order delivered on time with good quality and price.
“Good quality good price”
Poor fit and misaligned screw holes on plant stands.
“the screw holes did not align”
Dog ramp arrived quickly, in good condition, and seems robust.
“I received my dog ramp quickly and in good condition.”
Wrong-colored parts and unresolved return after weeks.
“numerous emails and live chats which have been going on for weeks with no resolution.”
My parcel was never delivered by the company.
“Never delivered my parcel”
Parcel lost and seller unresponsive with no resolution.
“have been ignored and received no meaningful follow-up or resolution.”
Product extremely difficult to assemble with poor instructions.
“The parts amount to over 850 screws etc”
Happy with planters after minor delay and fiddly assembly.
“Im very happy with them the size is great can't wait to get planting.”
Broken drawer front but company insists on full return rather than sending replacement part.
“They want me to unscrew everything, pack and return”
Complaint department failed; bed arrived battered and headboard did not fit.
“complaints department need training !”
Fast delivery and very simple, user-friendly assembly plan.
“Fast delivery,really nice and simple ansambly”
Customer service resolved a product issue satisfactorily.
“Customer Service worked with me to resolve in a satisfactory manner.”
Easy instructions, fast delivery, and attractive product.
“Easy instructions, fast delivery, looks great!”
Initial return problems resolved after Trustpilot contact, and full refund issued.
“They helped me and everything is solved now.”
Bed crooked, uneven, and unstable making assembly impossible.
“Crooked, uneven, shaky”
Order not received and delivery information poor and unreliable.
“I haven’t received my order.”
Ordered bench and stone sink basin with rustic quality and fast shipping.
“Amazing rustic quality.”
Order not received and no response after filling out required form.
“Order not received. Filled out form, but no response.”
Reviewer states the product is top.
“Top product”
Poor delivery communication and lengthy, complex assembly of furniture.
“The delivery communication was so ridiculously bad”
Package not received and customer service unhelpful and unreliable.
“I did not receive my package, and the customer service is absolutely horrible.”
Product matched website description and arrived on time.
“Piece look as presented. Arrived on time.”
Poor product quality and defective screws prevented successful assembly.
“The quality of the stuffs was horrible”
Customer service unhelpful and repeatedly failed to provide product support.
“I spoke with 9 DIFFERENT PEOPLE, who kept asking for the same info”
Poor assembly instructions caused delays despite the item being good.
“The instructions were really poor to assemble”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
vidaXL is an online retailer selling home, garden, and DIY products. Its range includes furniture, outdoor items, storage, lighting, and tools. Shoppers use product pages with photos, dimensions, and specifications, then order through the website. The company provides delivery and a support channel for returns and refunds.