Reviews Analyzed
21
We Collect & Analyze Reviews
vidaXL
Experiences & Reviews
vidaXL is an online retailer and marketplace that sells furniture, home, garden and DIY products. It lists many affordable and niche items and is available through its own web channels and third-party marketplaces. Consumers commonly check reviews for delivery, returns, product durability and seller responsiveness before buying.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
12d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviews describe unhelpful or slow customer service, repeated requests for forms, inconsistent resolutions and limited refund support.
Share of mentions
Weak
19%
💰
Value for money
Several reviewers say refunds or partial offers do not cover losses; a few cite good price-to-quality, but many question overall value.
Share of mentions
Weak
10%
⚡
User experience
Ordering and delivery experiences vary: common complaints include long delays, missing tracking and incorrect deliveries; some note easy assembly.
Share of mentions
Weak
9%
🔧
Product quality
Reports range from damaged, wrong or low‑quality items to positive notes on sturdy cabinets and garden beds; quality appears inconsistent.
Share of mentions
Weak
17%
📞
Communication
Many reviewers report no replies, auto‑responses or broken links when contacting the seller, and trouble obtaining tracking or return confirmations.
Share of mentions
Weak
20%
⭐
Overall experience
Overall reviews in this sample are predominantly negative, driven by refund, delivery and communication problems; a minority report satisfactory purchases.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Locker Cabinet
"It was our first purchase from VidaXL and it turned out well! The locker cabinet arrived earlier than expected and was in great shape when it got here. The assembly instructions were clear and easy to follow. I was happy at how sturdy it looks. It's a great locker cabinet and we are very satisfied with the purchase! Indeed, this combination of price and quality made the purchase absolutely worth it. I am now enjoying my new cabinet at my home working station. The customer service was also very helpful and there were no hassles during the ordering process. I would recommend this product without saying anything against it.
"
Molly Rusell
Collected.reviews
Nov 23, 2021
Featured for: Positive: good product and service
Bad Customer Service. Missing Bed
"I've never had to deal with this bad of customer service before. For a month I have been chasing up where my package was, even though it showed delive..."
ASHLEY E MCINNES
Trustpilot
Oct 01, 2025
Featured for: Detailed delivery and service failure
10/10 do NOT recommend.
"This company is an absolute nightmare to deal with. I purchased a “reclining, massage grey chair” from them through Walmart & it was definitely blue,..."
Shayla Bida
Trustpilot
Oct 01, 2025
Featured for: Product damage and refund difficulty
Extremely low quality and refuse to accept returns
"They do not accept returns and their products are extremely low quality. Do not get tricked. Do not order from here. **Update** They obviously do not..."
Sam
Trustpilot
Oct 01, 2025
Featured for: Low quality and refund dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Ellen Spencer
trustpilot.com
Oct 01, 2025
Horrível customer service
Horrível customer service, late delivery and ABUSIVE charges for returns. Do not expect your money back even though day de...
J
Jennie Green
trustpilot.com
Oct 01, 2025
Tell me why I should become an existing customer please
Seriously planning to purchase a £300+ order with this company but given the shocking but consistant poor reviews below, I've decided to not take the...
A
ASHLEY E MCINNES
trustpilot.com
Oct 01, 2025
Bad Customer Service. Missing Bed
I've never had to deal with this bad of customer service before. For a month I have been chasing up where my package was, even though it showed delive...
J
Joseph
trustpilot.com
Oct 01, 2025
I bought a tent on August 7
I bought a tent on August 7, 2025. The product description says ships in one day. It’s almost been a month and I still do not even have a tracking num...
M
Margaret
trustpilot.com
Oct 01, 2025
While discussing a return I was…
While discussing a return I was purposely disconnected and my emails to the company were not answ...
S
Shayla Bida
trustpilot.com
Oct 01, 2025
10/10 do NOT recommend.
This company is an absolute nightmare to deal with. I purchased a “reclining, massage grey chair” from them through Walmart & it was definitely blue,...
S
Sladjana Dankovic
trustpilot.com
Oct 01, 2025
This is a terrible company
This is a horror company. I received an item and notice how bad quality it is. I decided to anyway try to assemble it and the wood start splitting on...
P
Pauline Richardson
trustpilot.com
Oct 01, 2025
Disgusting service
Disgusting service, blatant lying, wrong product sent, tried to get out of it but all my evidence was there. Didn’t bother to repl...
L
Luccas Souza
trustpilot.com
Oct 01, 2025
I bought my TV stand from Walmart…
I bought my TV stand from Walmart through a third-party seller, VidaXL. Never again! The TV stand arrived with several cracked parts. When I contacted...
A
Abraham Perkowski
trustpilot.com
Oct 01, 2025
WORST CUSTOMER SERVICE.
WORST CUSTOMER SERVICE. Ordered an "in stock" item with original delivery date of 2 weeks. They switched the delivery date to Aug 5 (5 weeks after the...
S
Sam
trustpilot.com
Oct 01, 2025
Extremely low quality and refuse to accept returns
They do not accept returns and their products are extremely low quality. Do not get tricked. Do not order from here. **Update** They obviously do not...
K
Kaye Rowe
trustpilot.com
Oct 01, 2025
I bought a lockbox
I bought a lockbox. It is a piece of crap. I wish I had read the reviews before buyin...
T
Tracy Hill
trustpilot.com
Oct 01, 2025
I have purchased 8 garden beds 2…
I have purchased 8 garden beds 2 different styles from vidaXL. The thing I like the most is all the different sizes, If your looking for a unusual siz...
S
Sharon Davis
trustpilot.com
Oct 01, 2025
Frustrated customer AVOID THIS COMPANY
Can't give a zero star rating so had to give 1 star. I ordered goods from this company via market place on B&q. Items were not suitable so returned vi...
L
Laura Edghill
trustpilot.com
Oct 01, 2025
I can not get hold of Vidaxl
I can not get hold of Vidaxl, they do not respond. I’ve emailed on numerous occasions and I’ve sent a message on messenger but still no reply. It’s ex...
a
aprilreign
trustpilot.com
Oct 01, 2025
Bought a summer bed and still love it!
Bought a summer bed and still love it! It's been 5 summers in Ohio and I store the outdoor summer bed from winter to summer so it gets moved around...
A
Ahmad Dosoki
trustpilot.com
Oct 01, 2025
Fake and deceiving company
I bought one of Vidaxl products from noon app The bed I bought is super king size 200 x 200 cm What I get after a week is a very small tiny bed 100 cm...
J
Jack
trustpilot.com
Oct 01, 2025
Just arrived today had broken corners…
Just arrived today had broken corners on one box managed to fix it started putting it together wood was bent don't know if it got wet had to drill pre...
L
Laura Dubacinskiene
trustpilot.com
Oct 01, 2025
Wrong or missing parts of the product
Wrong or missing parts of the product. I have three issues with t...
M
M Jackson
trustpilot.com
Oct 01, 2025
Great customer service!
Order number 0044000846496 Ordered a kitchen pull out...
Conclusion
Reviews in this set show recurring issues with customer support responsiveness, communication and refunds, alongside numerous reports of damaged or incorrect items. However, some customers report positive outcomes for specific products (locker cabinet, garden beds, kitchen basket) and a few positive service experiences. If you consider buying from vidaXL, document deliveries and product condition on receipt, confirm seller and marketplace return policies, and keep order and correspondence records for refunds or disputes. Comparing similar products and checking recent reviews for the exact item and seller channel can help set realistic expectations before purchase.