Reviews Analyzed
21
We Collect & Analyze Reviews
Viori
Experiences & Reviews
Viori is a consumer haircare brand that offers solid shampoo and conditioner bars sold primarily online. People researching Viori commonly look for information on product performance, customer support and subscription or shipping policies. Review-focused searches often compare bar longevity, scent options, and company responsiveness to order or billing issues.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
21d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report helpful, timely customer service and issue resolution; a few note unresolved subscription or response problems.
Share of mentions
Strong
15%
💰
Value for money
Many customers cite long-lasting bars and periodic sales as good value; others mention price concerns, smaller bars, or wasted purchases.
Share of mentions
Mixed
8%
⚡
User experience
Several reviewers praise an easy chat and order adjustments; others report difficulty contacting support or problems managing subscriptions/orders.
Share of mentions
Mixed
8%
🔧
Product quality
A large share describe softer, shinier, healthier-looking hair and durable bars; a minority report dullness, dryness, or suspected formula/size changes.
Share of mentions
Strong
24%
📞
Communication
Many reviewers highlight prompt replies, chat logs and proactive shipping fixes; several complain about unexpected subscriptions, shipping issues, or no reply.
Share of mentions
Mixed
14%
⭐
Overall experience
Most reviewers give a positive overall impression tied to product results and support; a smaller group reports negative experiences around billing and fulfillment.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Customer service A++ quick, painless, exceeds expectations
"I placed an order and part of this was a gift I would be taking with me in a trip to visit my son. It was important to receive it before leaving, but..."
Emily Austin
Trustpilot
Oct 01, 2025
Featured for: Excellent chat UX and shipping fix
A Little Surprised!
"Was gifted this from a friend and had the lowest of expectations! Then I tried it and immediately noticed a difference when I started to dry my hair!..."
Jen
Trustpilot
Oct 01, 2025
Featured for: Shows product longevity and usage details
A bit disappointed
"I have been a Viori customer for a few years now. When I first starting usingthe product, my hair felt more shiny and healthy. I received my order tod..."
Christine Rodgers-Cantrell
Trustpilot
Oct 01, 2025
Featured for: Reports reduced product size and ingredients
Will never order from this company ever again …
"I enjoyed the shampoo and conditioning bar and really like the way it worked on my dog ( pet shampoo bar) I won’t order their products again because o..."
Gerri Lynn
Trustpilot
Oct 01, 2025
Featured for: Subscription charged; refund and service complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Barb
trustpilot.com
Oct 01, 2025
Integrity - caring - outstanding
The integrity of this company is AMAZING! Customer service is above and beyond! I cannot...
S
Saige Logan
trustpilot.com
Oct 01, 2025
Great Service
Quick, friendly customer service, and very good products. They quickly helped me change my shipp...
R
Rebecca Cameron
trustpilot.com
Oct 01, 2025
Great customer service
I had ordered for the first time and the one I ordered was a floral scent and was a bit to strong for me. I contacted customer support and they helped...
C
Cristi
trustpilot.com
Oct 01, 2025
Bought the shampoo and conditioner in…waterfall scent
Bought the shampoo and conditioner in the waterfall scent have used it for 4 days an...
O
OL
trustpilot.com
Oct 01, 2025
terrible experience
I had a terrible experience with this company. They added a subscription to my account without my consent, and when I reached out to customer service...
s
soupkid
trustpilot.com
Oct 01, 2025
This is an amazing company
This is an amazing company. I have been a customer since they came online. I love the reasons for it - helping the Red Yao people. The products are be...
H
Heather Boughton
trustpilot.com
Oct 01, 2025
Very disappointed
I would love to like this product but my hair is so dull and fluffy and dry. I bought the Native Essence shampoo bar, conditioner bar and also the lit...
A
Allison Betty
trustpilot.com
Oct 01, 2025
Great product, outstanding customer service
I was gifted a bar of shampoo and conditioner and haven't looked back at a bottled product since. Even my daughter whose hair type is very different t...
M
Mia Gart
trustpilot.com
Oct 01, 2025
Initially I was a little skeptical, BUT…
Initially I was a little skeptical, but soon after using my Viori shampoo and conditioner bars I’ve found my hair feeling softer, healthier, and even...
J
Jen
trustpilot.com
Oct 01, 2025
A Little Surprised!
Was gifted this from a friend and had the lowest of expectations! Then I tried it and immediately noticed a difference when I started to dry my hair!...
K
Kolby
trustpilot.com
Oct 01, 2025
An Incredible Product
The products that Viori makes are game changers. My wife is a snob when it comes to hair care products, so she was skeptical at first about trying a b...
G
Gerri Lynn
trustpilot.com
Oct 01, 2025
Will never order from this company ever again …
I enjoyed the shampoo and conditioning bar and really like the way it worked on my dog ( pet shampoo bar) I won’t order their products again because o...
C
Catherine Shimko
trustpilot.com
Oct 01, 2025
Just wonderful!
I wish everyone knew how lovely these shampoo bars are. I love how they make my 65 year old hair feel. I've been using them for a few years now and I'...
C
Christine Rodgers-Cantrell
trustpilot.com
Oct 01, 2025
A bit disappointed
I have been a Viori customer for a few years now. When I first starting usingthe product, my hair felt more shiny and healthy. I received my order tod...
T
Teresa
trustpilot.com
Oct 01, 2025
I was having a hard time getting ahold…
I was having a hard time getting ahold of somebody at first. But then when j...
M
MariaPia
trustpilot.com
Oct 01, 2025
Simply fabulous
Product itself is excellent, I gifted it (shampoo and conditioner) to all my aunts that used products from top brands such as Aveda and they all switc...
E
Emily Austin
trustpilot.com
Oct 01, 2025
Customer service A++ quick, painless, exceeds expectations
I placed an order and part of this was a gift I would be taking with me in a trip to visit my son. It was important to receive it before leaving, but...
W
Waiva Charlesworth
trustpilot.com
Oct 01, 2025
My husband has never allowed me to use…
My husband has never allowed me to use anything other than Irish Spring for my body and hair wash needs. However, when I stumbled across Viori, I deci...
A
Alyssa McDougal
trustpilot.com
Oct 01, 2025
Viori is so amazing
Viori is so amazing! I love every smell and my hair is so shiny and soft after I use it! I love that it is all natural too. I hav...
E
Erica Freeman
trustpilot.com
Oct 01, 2025
This is the best shampoo and…
This is the best shampoo and conditioner I have ever used. My hair has never fe...
Conclusion
Review patterns show two clear signals: product performance and customer service. Many reviewers report noticeable improvements in hair texture, shine and bar longevity, and repeatedly cite helpful, responsive support (chat and exchanges). At the same time, several reviews raise concerns about unwanted subscriptions, billing or shipment handling and a few mention perceived changes to bar size or formulation. If you’re considering a purchase, check subscription settings before ordering, retain chat logs or confirmation emails, and weigh long-term bar longevity against reported pricing and packaging changes.