Reviews Analyzed
21
We Collect & Analyze Reviews
ZAPAKA
Experiences & Reviews
ZAPAKA is an online dress retailer that offers a range of occasionwear including formal dresses, party and event gowns. The site presents product pages with size information, photos and shopping/checkout options and ships orders internationally. Consumers researching ZAPAKA commonly look for details on shipping times, return routes/costs, sizing accuracy, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
26d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Customer service reports are polarized: some reviewers praised individual agents and easy returns, but a larger portion described denied refunds and restrictive return handling.
Share of mentions
Weak
15%
💰
Value for money
Several reviewers reported losing money to denied refunds, costly return shipping, or small store credits, raising concerns about net value after issues.
Share of mentions
Weak
8%
⚡
User experience
Ordering experiences varied: many reviewers described smooth checkout and quick arrivals, while a significant share reported late deliveries, cancellations, or return difficulties.
Share of mentions
Mixed
24%
🔧
Product quality
Many buyers reported good fabric, fit and finishes; others reported sizing inconsistencies, misrepresented colors or manufacturing defects on arrival.
Share of mentions
Mixed
11%
📞
Communication
Some reviewers praised responsive agents (named staff cited), but many reported vague replies, heavy proof demands, or unhelpful guidance on returns and delivery problems.
Share of mentions
Weak
17%
⭐
Overall experience
Overall impressions are split: a notable group had positive purchases and helpful support, while many others reported shipping delays, refund refusals, and difficult returns.
Share of mentions
Mixed
24%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Return!
"Tiki made my return easy and un painful, the customer serv..."
Destiny Smith
Trustpilot
Oct 01, 2025
Featured for: Positive return experience; top-tier service
Horrible Return Policy
"RUN if you think you might want to return a dress. If you don't contact them within (7) SEVEN days of delivery, they won't give any refund. It is comm..."
Jessica Hawk
Trustpilot
Oct 01, 2025
Featured for: Negative return policy, lost $260
Ordered a size 16 dress when it arrived…
"Ordered a size 16 dress when it arrived it didn’t fit was more like a size 10 it just fit my friend who is a size 10. Asked for details to return my d..."
melina cotronea
Trustpilot
Oct 01, 2025
Featured for: Size mismatch and difficult return process
I’m so happy with my Zapaka experience
"I’m so happy with my Zapaka experience! From start to finish, everything was flawless. The dress arrived quickly and looked even more beautiful than I..."
Thomas Victoria
Trustpilot
Oct 01, 2025
Featured for: Positive product quality and helpful support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Destiny Smith
trustpilot.com
Oct 01, 2025
Return!
Tiki made my return easy and un painful, the customer serv...
L
Larisa Self
trustpilot.com
Oct 01, 2025
We ordered 2 dresses for homecoming 2+…
We ordered 2 dresses for homecoming 2+ weeks in advance and found out we wouldn’t receive them in time and tried to cancel our order before we even re...
L
Lydia Kienbaum
trustpilot.com
Oct 01, 2025
Dress very beautiful
Dress very beautiful, as described. C...
A
Adelaide Aduboffour
trustpilot.com
Oct 01, 2025
Order was smooth
...
J
Jessica Hawk
trustpilot.com
Oct 01, 2025
Horrible Return Policy
RUN if you think you might want to return a dress. If you don't contact them within (7) SEVEN days of delivery, they won't give any refund. It is comm...
T
Tara Bauer
trustpilot.com
Oct 01, 2025
Ordered a dress on September 11
Ordered a dress on September 11, 2025 . I am a repete customer. Paid for express shipping to receive the dress in 3- 8 business days. Received an emai...
T
Tiago Mello
trustpilot.com
Oct 01, 2025
Good buying experience
Good buying experience. The product has not yet ar...
T
Thomas Victoria
trustpilot.com
Oct 01, 2025
I’m so happy with my Zapaka experience
I’m so happy with my Zapaka experience! From start to finish, everything was flawless. The dress arrived quickly and looked even more beautiful than I...
m
melina cotronea
trustpilot.com
Oct 01, 2025
Ordered a size 16 dress when it arrived…
Ordered a size 16 dress when it arrived it didn’t fit was more like a size 10 it just fit my friend who is a size 10. Asked for details to return my d...
C
Christina Halloran
trustpilot.com
Oct 01, 2025
Horrible experience with this company
Horrible experience with this company. I paid for expedited shipping and the dress still came 20 days late. Customer service is a nightmare and would...
M
Maryann Badenoch
trustpilot.com
Oct 01, 2025
My experience was great
My experience was great, Joyce whom I spoke to by email was very quick to resp...
B
Belinda
trustpilot.com
Oct 01, 2025
0 stars - Scam
0 stars! Do not buy! Scam! I wanted to purchase a dress. I noticed returns policy was not clear. I asked customer service what country the return woul...
G
Gizem Sade
trustpilot.com
Oct 01, 2025
Very bad experience with Zapaka.fr.
Very bad experience with Zapaka.fr. I wanted to return my order within the legal time frame, but that’s when I discovered the real issue: the site pre...
C
Christine Seger-Lehv
trustpilot.com
Oct 01, 2025
Nice dress and it was easy to buy
Nice dress and i...
M
Mathies Skov Jeppesen
trustpilot.com
Oct 01, 2025
miss representation of dress on their website
My girlfriend bought a dress. It was suppose to have a gradiant color of yellow in the side. Instead it had a straight yellow line horisontal and vert...
K
Kelly
trustpilot.com
Oct 01, 2025
Very happy
Very happy with our order. We went off there measurement...
K
Kinga Gska
trustpilot.com
Oct 01, 2025
Scam company that ships from CHINA
If you want to return anything you have to ship to CHINA. On your own cost. i shipped it and package came back to me after 7 months! They gave me wron...
S
SNKVN
trustpilot.com
Oct 01, 2025
BASED IN CHINA! Zapaka runs a shady operation.
***BUYER BEWARE*** Unfortunately, I regret that I have to retract my original review. On August 1st, I contacted one of Zapaka's sales reps to inquire...
C
Cassandra Pangelinan Torres
trustpilot.com
Oct 01, 2025
Marin has been wonderful with the help…
Marin has been wonderful with the help that she has provided. I placed an order for the gorgeous gold dress and I was too excited that I forgot to sel...
J
Janetta Kulevski
trustpilot.com
Oct 01, 2025
Easy purchase
Easy purchase. Prompt response to my enquiries and...
Conclusion
Reviews show a split pattern: many customers report attractive dresses, good fabric and smooth orders, while many others report problematic returns and shipping. Multiple reviewers name helpful agents (for example, Joyce and Marin) who resolved issues quickly, which some buyers found decisive. Conversely, recurring complaints include denied refunds, costly international return routes, strict short return windows, and late or missing deliveries even when expedited shipping was purchased. If you are considering ZAPAKA, review the store’s shipping timelines and return instructions carefully, contact customer service before ordering for clarification, and allow extra lead time for events or consider stores with clearer local return options.