ServiceTitan
Experiences & Reviews
ServiceTitan is a cloud-based field service management platform for home-service contractors (HVAC, plumbing, electrical and similar trades). The software typically covers scheduling, dispatch, invoicing, reporting, mobile workforce access and customer-management features. Businesses evaluate ServiceTitan for operational centralization, reporting capabilities and vendor support when comparing field-service platforms.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report responsive, ongoing support and helpful Customer Success Managers; a few note early onboarding issues that were later resolved.
Value for money
Many users say the platform delivers clear business value and ROI; one reviewer explicitly criticized high subscription cost and perceived poor support value.
User experience
Users often describe the platform as intuitive and user-friendly; a minority reported mobile app lag, small fonts and limited regional/customization settings.
Product quality
Reviews highlight robust features, reporting and frequent improvements to the core platform; isolated reports identify specific feature gaps or mobile bugs.
Communication
Many reviews name specific Customer Success Managers and praise personal, timely responses; one review raised concerns about offshore support quality.
Overall experience
Most reviewers report positive operational impact and ongoing product investment; a small number cite usability or support-location concerns that affect satisfaction.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Third World Country Customer Service Suck
"ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the U..."
Overall ServiceTitan is great but thereโฆ
"Overall ServiceTitan is great but there are a few features that should be changed. 1- found the app is laggy while trying to select photos before uplo..."
3 Years of Service Titan
"We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the..."
Our Success Manager Makes a Difference
"Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschenโs Heating..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Always friendly and helpful
Always friendly and helpful. IF someone does NOT know the ans...
Our Success Manager Makes a Difference
Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschenโs Heating...
The Service Titan program is great!
The Service Titan program is great! They truly have thought of everything. If there are things your team needs, you can present t...
Our CSM has been very helpful and isโฆ
Our CSM Klye Rodger has been very helpful and is always attentive to the needs of our b...
3 Years of Service Titan
We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the...
Jeff always listens to my questions andโฆ
Jeff always listens to my questions and answers them if he can. If he can't he immediat...
Lesman's Review
I have worked with Lessman for a couple years now. Truth be said, it was a rocky road at the beginning. Today, I appreciate his knowledge, h...
ServiceTitan is an easy platform to useโฆ
ServiceTitan is an easy platform to use and the supp...
Great company to deal with
Great company to deal with, my ongoing...
Kima is great! A+
Kima is great! She always has th...
We found Service Titan to be the onlyโฆ
We found Service Titan to be the only platform on the market that was capable of...
Nick Stires always has the answers andโฆ
Nick Stires always has the...
Overall ServiceTitan is great but thereโฆ
Overall ServiceTitan is great but there are a few features that should be changed. 1- found the app is laggy while trying to select photos before uplo...
ServiceTitan has been a game-changer.
ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamle...
Stormie Schaible
Stormie Schaible was the best and her supervisor was great. She ma...
Third World Country Customer Service Suck
ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the U...
Titan is hands down the best softwareโฆ
Titan is hands down the best software weโve ever used. Itโs incredibly user-friendly, and the team is constantly making meaningful improvementsโnot ju...
Simply the Best
Every part of working with ST has been amazing. I am still in awe of all the direct contact and...
Customer Manager Success Assistant
For LeadingEdge Plumbing, itโs been quite a journey using ServiceTitan. Weโre still learning, but overall, the platform has proven to be one of the mo...
Very happy with Adam Hennager
Very happy with Adam Hennager. Overall great software. Constant improvements to fix issues but comes with a bit of reshuffling Ops to accommodate. Apa...
Conclusion
Across these reviews ServiceTitan is repeatedly credited with centralizing operations, strong reporting and frequent product updates. Many reviewers single out named Customer Success Managers and responsive support as a key benefit. Reported downsides include occasional mobile-app performance issues, limited regional/customization settings (e.g., date format, font size) and at least one complaint about support location and perceived cost. If you are evaluating ServiceTitan, test the mobile app and regional settings in your environment, confirm onboarding and CSM support expectations, and run a short pilot to validate workflows against your operational needs.