Reviews Analyzed
21
We Collect & Analyze Reviews
ServiceTitan
Experiences & Reviews
ServiceTitan is a cloud-based field service management platform for home-service contractors (HVAC, plumbing, electrical and similar trades). The software typically covers scheduling, dispatch, invoicing, reporting, mobile workforce access and customer-management features. Businesses evaluate ServiceTitan for operational centralization, reporting capabilities and vendor support when comparing field-service platforms.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
20d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers report responsive, ongoing support and helpful Customer Success Managers; a few note early onboarding issues that were later resolved.
Share of mentions
Strong
19%
💰
Value for money
Many users say the platform delivers clear business value and ROI; one reviewer explicitly criticized high subscription cost and perceived poor support value.
Share of mentions
Strong
6%
⚡
User experience
Users often describe the platform as intuitive and user-friendly; a minority reported mobile app lag, small fonts and limited regional/customization settings.
Share of mentions
Strong
13%
🔧
Product quality
Reviews highlight robust features, reporting and frequent improvements to the core platform; isolated reports identify specific feature gaps or mobile bugs.
Share of mentions
Strong
13%
📞
Communication
Many reviews name specific Customer Success Managers and praise personal, timely responses; one review raised concerns about offshore support quality.
Share of mentions
Strong
23%
⭐
Overall experience
Most reviewers report positive operational impact and ongoing product investment; a small number cite usability or support-location concerns that affect satisfaction.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Third World Country Customer Service Suck
"ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the U..."
American Farmer
Trustpilot
Oct 01, 2025
Featured for: Complaint about support and cost
Overall ServiceTitan is great but there…
"Overall ServiceTitan is great but there are a few features that should be changed. 1- found the app is laggy while trying to select photos before uplo..."
Aiden Cartwright
Trustpilot
Oct 01, 2025
Featured for: Mobile app usability and regional issues
3 Years of Service Titan
"We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the..."
Marisa Ambrosi
Trustpilot
Oct 01, 2025
Featured for: Long-term user praising product and support
Our Success Manager Makes a Difference
"Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschen’s Heating..."
Boeschen Heating and Cooling
Trustpilot
Oct 01, 2025
Featured for: Praise for Customer Success Manager impact
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Theresa
trustpilot.com
Oct 01, 2025
Always friendly and helpful
Always friendly and helpful. IF someone does NOT know the ans...
B
Boeschen Heating and Cooling
trustpilot.com
Oct 01, 2025
Our Success Manager Makes a Difference
Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschen’s Heating...
B
Buckeye Plumbing & Drains
trustpilot.com
Oct 01, 2025
The Service Titan program is great!
The Service Titan program is great! They truly have thought of everything. If there are things your team needs, you can present t...
V
Vicente Leal
trustpilot.com
Oct 01, 2025
Our CSM has been very helpful and is…
Our CSM Klye Rodger has been very helpful and is always attentive to the needs of our b...
M
Marisa Ambrosi
trustpilot.com
Oct 01, 2025
3 Years of Service Titan
We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the...
S
Sara
trustpilot.com
Oct 01, 2025
Jeff always listens to my questions and…
Jeff always listens to my questions and answers them if he can. If he can't he immediat...
R
Roman Ruiz
trustpilot.com
Oct 01, 2025
Lesman's Review
I have worked with Lessman for a couple years now. Truth be said, it was a rocky road at the beginning. Today, I appreciate his knowledge, h...
C
Chip
trustpilot.com
Oct 01, 2025
ServiceTitan is an easy platform to use…
ServiceTitan is an easy platform to use and the supp...
Z
Zach Burns
trustpilot.com
Oct 01, 2025
Great company to deal with
Great company to deal with, my ongoing...
C
Central Heating & Cooling of M
trustpilot.com
Oct 01, 2025
Kima is great! A+
Kima is great! She always has th...
J
Jarett
trustpilot.com
Oct 01, 2025
We found Service Titan to be the only…
We found Service Titan to be the only platform on the market that was capable of...
n
nichole Morris
trustpilot.com
Oct 01, 2025
Nick Stires always has the answers and…
Nick Stires always has the...
A
Aiden Cartwright
trustpilot.com
Oct 01, 2025
Overall ServiceTitan is great but there…
Overall ServiceTitan is great but there are a few features that should be changed. 1- found the app is laggy while trying to select photos before uplo...
P
Patrick Hillman
trustpilot.com
Oct 01, 2025
ServiceTitan has been a game-changer.
ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamle...
L
Lisa mancillas
trustpilot.com
Oct 01, 2025
Stormie Schaible
Stormie Schaible was the best and her supervisor was great. She ma...
A
American Farmer
trustpilot.com
Oct 01, 2025
Third World Country Customer Service Suck
ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the U...
J
JoshM
trustpilot.com
Oct 01, 2025
Titan is hands down the best software…
Titan is hands down the best software we’ve ever used. It’s incredibly user-friendly, and the team is constantly making meaningful improvements—not ju...
J
Janeth Moutray
trustpilot.com
Oct 01, 2025
Simply the Best
Every part of working with ST has been amazing. I am still in awe of all the direct contact and...
G
Gaby Raymundo
trustpilot.com
Oct 01, 2025
Customer Manager Success Assistant
For LeadingEdge Plumbing, it’s been quite a journey using ServiceTitan. We’re still learning, but overall, the platform has proven to be one of the mo...
G
George
trustpilot.com
Oct 01, 2025
Very happy with Adam Hennager
Very happy with Adam Hennager. Overall great software. Constant improvements to fix issues but comes with a bit of reshuffling Ops to accommodate. Apa...
Conclusion
Across these reviews ServiceTitan is repeatedly credited with centralizing operations, strong reporting and frequent product updates. Many reviewers single out named Customer Success Managers and responsive support as a key benefit. Reported downsides include occasional mobile-app performance issues, limited regional/customization settings (e.g., date format, font size) and at least one complaint about support location and perceived cost. If you are evaluating ServiceTitan, test the mobile app and regional settings in your environment, confirm onboarding and CSM support expectations, and run a short pilot to validate workflows against your operational needs.