Across these reviews ServiceTitan is repeatedly credited with centralizing operations, strong reporting and frequent product updates. Many reviewers single out named Customer Success Managers and responsive support as a key benefit. Reported downsides include occasional mobile-app performance issues, limited regional/customization settings (e.g., date format, font size) and at least one complaint about support location and perceived cost. If you are evaluating ServiceTitan, test the mobile app and regional settings in your environment, confirm onboarding and CSM support expectations, and run a short pilot to validate workflows against your operational needs.
Examples from available reviews (Nov 2021 – Feb 2026).
Third World Country Customer Service Suck - ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the U...
Overall ServiceTitan is great but there are a few features that should be changed. 1- found the app is laggy while trying to select photos before uplo...
3 Years of Service Titan - We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the...
Our Success Manager Makes a Difference - Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschen’s Heating...
Most reviewers report responsive, ongoing support and helpful Customer Success Managers; a few note early onboarding issues that were later resolved.
Many users say the platform delivers clear business value and ROI; one reviewer explicitly criticized high subscription cost and perceived poor support value.
Users often describe the platform as intuitive and user-friendly; a minority reported mobile app lag, small fonts and limited regional/customization settings.
Reviews highlight robust features, reporting and frequent improvements to the core platform; isolated reports identify specific feature gaps or mobile bugs.
Many reviews name specific Customer Success Managers and praise personal, timely responses; one review raised concerns about offshore support quality.
Most reviewers report positive operational impact and ongoing product investment; a small number cite usability or support-location concerns that affect satisfaction.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Andre T - My customer service manager Andre T is excellent and super responsive. He always knows the answers to my questions and get back to me very quickly wit...
We’ve been using ServiceTitan for some time and overall it has been a solid platform for managing our operations. It has helped improve our scheduling...
Kevin is very knowledgeable, he list...
Great Support - Hosmin and the ServiceTitan team are alw...
John Mason is very prompt in responding to our needs (including his d...
The system has been extremely helpful for our business, especially since we work in the plumbing industry. In addition, the team behind this tool i...
Yates Service Department - Service Titan is beneficial to our service department and helps us keep all of...
Working with our CSM Rachel and all the Pro Product spe...
Susanna Grigoryan is very understanding with...
Love Service Titan - We've been using Service Titan since 2021 and absolutely love it! We've always received excellent support and communication. It is not the cheapest op...
Embrace the process! - We started with ST in 2017 and have grown from 5 to 20 plus team members in a rural area < 25k population. It has certainly been challenging to learn...
Overall it was a terrible experience. Over promises and under delivering. The software is clunky at...
Platform for the trades - ServiceTitan has proven to be the leading software platform for the trades, especially for large companies like ours with many locations across multip...
Service Titan is a great platform, I've been using it for over 5 years in our business. The tech su...
ServiceTitan Experience - the CSM matters - The experience with ST is very much dependent on an experienced CSM which we have in Matthew Avalos! I have been a user/manager of Service Titan for a...
ServiceTitan has been a game-changer for our business. The platform is incredibly powerful and well thought out, from scheduling and dispatch to invoi...
Stay Away from Service Titan - Whatever you do, do not consider Service Titan as a platform. They got money behind them to make false claims, get you to sign a contract and then off...
A Trojan Horse...Don't Get Surprised - Service Titan was a complete disappointment from the time it took us to get onboarded to the lack of true customization, to the fees incurred on invoi...
Outstanding Support - I really appreciate how professional and supportive the ServiceTitan customer success managers are. They’re always polite, helpful, and easy to talk t...
Syuzanna Markosyan is amazing! The product is amazing and I can tell ST invest...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ServiceTitan is a cloud-based field service management platform for home-service contractors (HVAC, plumbing, electrical and similar trades). The software typically covers scheduling, dispatch, invoicing, reporting, mobile workforce access and customer-management features. Businesses evaluate ServiceTitan for operational centralization, reporting capabilities and vendor support when comparing field-service platforms.