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We Collect & Analyze Reviews

ServiceTitan
Experiences & Reviews

ServiceTitan is a cloud-based field service management platform for home-service contractors (HVAC, plumbing, electrical and similar trades). The software typically covers scheduling, dispatch, invoicing, reporting, mobile workforce access and customer-management features. Businesses evaluate ServiceTitan for operational centralization, reporting capabilities and vendor support when comparing field-service platforms.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 90%
Latest Review 20d
Overall Rating
4.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report responsive, ongoing support and helpful Customer Success Managers; a few note early onboarding issues that were later resolved.

Share of mentions
19%
Strong
๐Ÿ’ฐ

Value for money

Many users say the platform delivers clear business value and ROI; one reviewer explicitly criticized high subscription cost and perceived poor support value.

Share of mentions
6%
Strong
โšก

User experience

Users often describe the platform as intuitive and user-friendly; a minority reported mobile app lag, small fonts and limited regional/customization settings.

Share of mentions
13%
Strong
๐Ÿ”ง

Product quality

Reviews highlight robust features, reporting and frequent improvements to the core platform; isolated reports identify specific feature gaps or mobile bugs.

Share of mentions
13%
Strong
๐Ÿ“ž

Communication

Many reviews name specific Customer Success Managers and praise personal, timely responses; one review raised concerns about offshore support quality.

Share of mentions
23%
Strong
โญ

Overall experience

Most reviewers report positive operational impact and ongoing product investment; a small number cite usability or support-location concerns that affect satisfaction.

Share of mentions
27%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

T
Theresa
trustpilot.com Oct 01, 2025

Always friendly and helpful

Always friendly and helpful. IF someone does NOT know the ans...

B
Boeschen Heating and Cooling
trustpilot.com Oct 01, 2025

Our Success Manager Makes a Difference

Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschenโ€™s Heating...

B
Buckeye Plumbing & Drains
trustpilot.com Oct 01, 2025

The Service Titan program is great!

The Service Titan program is great! They truly have thought of everything. If there are things your team needs, you can present t...

V
Vicente Leal
trustpilot.com Oct 01, 2025

Our CSM has been very helpful and isโ€ฆ

Our CSM Klye Rodger has been very helpful and is always attentive to the needs of our b...

M
Marisa Ambrosi
trustpilot.com Oct 01, 2025

3 Years of Service Titan

We've been using the ServiceTitan platform for nearly three years now, and it has significantly transformed our operations, both internally and in the...

S
Sara
trustpilot.com Oct 01, 2025

Jeff always listens to my questions andโ€ฆ

Jeff always listens to my questions and answers them if he can. If he can't he immediat...

R
Roman Ruiz
trustpilot.com Oct 01, 2025

Lesman's Review

I have worked with Lessman for a couple years now. Truth be said, it was a rocky road at the beginning. Today, I appreciate his knowledge, h...

C
Chip
trustpilot.com Oct 01, 2025

ServiceTitan is an easy platform to useโ€ฆ

ServiceTitan is an easy platform to use and the supp...

Z
Zach Burns
trustpilot.com Oct 01, 2025

Great company to deal with

Great company to deal with, my ongoing...

C
Central Heating & Cooling of M
trustpilot.com Oct 01, 2025

Kima is great! A+

Kima is great! She always has th...

J
Jarett
trustpilot.com Oct 01, 2025

We found Service Titan to be the onlyโ€ฆ

We found Service Titan to be the only platform on the market that was capable of...

n
nichole Morris
trustpilot.com Oct 01, 2025

Nick Stires always has the answers andโ€ฆ

Nick Stires always has the...

A
Aiden Cartwright
trustpilot.com Oct 01, 2025

Overall ServiceTitan is great but thereโ€ฆ

Overall ServiceTitan is great but there are a few features that should be changed. 1- found the app is laggy while trying to select photos before uplo...

P
Patrick Hillman
trustpilot.com Oct 01, 2025

ServiceTitan has been a game-changer.

ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamle...

L
Lisa mancillas
trustpilot.com Oct 01, 2025

Stormie Schaible

Stormie Schaible was the best and her supervisor was great. She ma...

A
American Farmer
trustpilot.com Oct 01, 2025

Third World Country Customer Service Suck

ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the U...

J
JoshM
trustpilot.com Oct 01, 2025

Titan is hands down the best softwareโ€ฆ

Titan is hands down the best software weโ€™ve ever used. Itโ€™s incredibly user-friendly, and the team is constantly making meaningful improvementsโ€”not ju...

J
Janeth Moutray
trustpilot.com Oct 01, 2025

Simply the Best

Every part of working with ST has been amazing. I am still in awe of all the direct contact and...

G
Gaby Raymundo
trustpilot.com Oct 01, 2025

Customer Manager Success Assistant

For LeadingEdge Plumbing, itโ€™s been quite a journey using ServiceTitan. Weโ€™re still learning, but overall, the platform has proven to be one of the mo...

G
George
trustpilot.com Oct 01, 2025

Very happy with Adam Hennager

Very happy with Adam Hennager. Overall great software. Constant improvements to fix issues but comes with a bit of reshuffling Ops to accommodate. Apa...

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Conclusion

Across these reviews ServiceTitan is repeatedly credited with centralizing operations, strong reporting and frequent product updates. Many reviewers single out named Customer Success Managers and responsive support as a key benefit. Reported downsides include occasional mobile-app performance issues, limited regional/customization settings (e.g., date format, font size) and at least one complaint about support location and perceived cost. If you are evaluating ServiceTitan, test the mobile app and regional settings in your environment, confirm onboarding and CSM support expectations, and run a short pilot to validate workflows against your operational needs.