Reviewers often describe dispatches that fail, long waits at the roadside, and requested help that never shows up. Many also mention denied reimbursements, surprise fees, and disputes over autorenewal or cancellations. Several say contracted providers damaged vehicles or did poor repairs. A smaller number report quick tows and full claim payments that wrapped up the situation fast.
Examples from available reviews (Jun 2021 – Mar 2026).
Tow truck never arrived and trip interruption coverage was inadequate.
“TO TOP OFF ALL THAT THE TOW TRUCK never shows up.”
Prompt motorcycle tow service with drivers arriving in about thirty minutes.
“The driver arrived in 30 minutes both times.”
Membership autorenewed despite cancellation and cancellation process was difficult.
“Only to have my membership autorenew a few weeks later.”
Tow damaged undercarriage and Good Sam denied the damage claim.
“In the process he punched a hole in the under carriage skid plate.”
Many reviews focus on dispatches that never happen or arrive very late. Callers describe providers canceling, being transferred repeatedly, and technicians showing up without the right tools or experience. A minority report fast, effective tows and large claims that were paid.
Many reviewers say they still paid out of pocket after being told the service was covered. They cite autorenew charges, cancellation fees, limited tow mileage, and reimbursements that were denied. A smaller set says the plan covered large towing bills in full.
Users describe phone menus that don’t work, long holds, and dropped calls that block timely help. A few mention app issues and printable membership cards that leave out key details. These access problems often make roadside situations harder.
Several reviewers report tow-operator damage, the wrong tires installed, or repairs that didn’t fix the problem. Claims for equipment or repair damage are often described as denied or drawn out. A few reviews mention well-managed large, complex tows and follow-up service.
Customers describe rude or unprofessional staff, conflicting answers, and refusals to escalate. Many say mileage limits, documentation needs, and claim rules weren’t explained clearly. Reviews also often mention transfers, incorrect contact details, and language barriers.
Reviews split between frequent accounts of service breakdowns and a smaller number of positive outcomes. Many say they canceled memberships or switched providers after issues weren’t resolved. A few detailed stories credit the company with handling complex claims or arranging quick tows.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Quotes shortened · As of: March 2026
No confirmation email received and a representative was rude on contact.
“the representative was beyond rude and unprofessional”
Tow truck never arrived and trip interruption coverage was inadequate.
“TO TOP OFF ALL THAT THE TOW TRUCK never shows up.”
Technician never returned and members were left stranded.
“No technician, no belt, and we're stranded good Sam, is anything but good.”
Good Sam failed to locate them and never showed up.
“Nada, they never showed up.”
Company charged $51 cancellation fee and felt like a rip off.
“They charge you 51 dollars to cancel, bad company.”
Membership autorenewed despite cancellation and cancellation process was difficult.
“Only to have my membership autorenew a few weeks later.”
Dispatch provided wrong location twice and cancelled the service.
“Waited 1.5 hours then the service cancelled because wrong location.”
Had to pay upfront and reimbursement never arrived after months.
“we had to pay upfront for the service [even with all of our so called coverage].”
Membership renewed and charged despite cancellation; no refund offered.
“it was cancelled for all future renewals, but this one couldn't be stopped and GS doesn't do refunds.”
Good Sam was unable to locate repair facility and had no records.
“Good Sam was unable to locate any type of repair facility within 100 miles.”
Good Sam declined assistance, deeming vehicle not disabled.
“Since they considered it NOT disabled, they wouldn't do anything.”
Customer was charged and accused of being racist during follow-up call.
“the rep accused me of being "racist" for stating a simple fact.”
Reviewer says this was the worst customer service they've experienced.
“This was the worst customer service.”
Tow provider couldn't be found and reimbursement required months of arguing.
“it took 2 months for us to get them to reimburse us after much arguing back and forth.”
They were not transparent about a 22-mile towing limit and delays occurred.
“I was just flat out deceived.”
Claim denied despite call logs and allegations about refusing a tow.
“They essentially said I lied about calling for help and needed proof of the call.”
Could not get through by phone and reimbursement was denied for not calling.
“Could not get thru with multiple tries on 3 different phones.”
Good Sam sent them to an overpriced repair shop and would not reimburse.
“I was ripped off by the guy GS sent me to,”
Sales representative hung up when reviewer declined to sign up immediately.
“he hung up on me.”
Long waits for tow and disputed charges without call recording access.
“I waited 3 hours for a tow.”
Printable membership card omits name and renewal date and issue persists.
“When you print the card your name and renewal date information DOES NOT PRINT on the card.”
Dispatch failed then a provider damaged the car and refused insurance details.
“They sent some Yahoo who damaged my car”
Service fails when needed and fine print excludes coverage unexpectedly.
“Customer service is great until you actually need service then they avoid you.”
Agent couldn't locate a repair shop and reviewer repaired the vehicle themselves.
“The agent said they could not located a shop to come out.”
Claim denied because vendor required additional photos not previously specified.
“But they denied the claim because they wanted 6 more photos.”
Provider canceled because it lacked basic tools and Good Sam didn't notify customer.
“Their tire change service evidently didn’t have a Jack and tire iron - the only tools required to change a tire.”
Roadside assistance didn't cover parts or labor and only paid mileage.
“Roadside Assistance doesn't paid any parts and labor...”
Poor communication and refusal to send a mobile mechanic for roadside repair.
“got a female rep who spoke very poor english...”
They tried to bill three months early and membership time was lost.
“They tried to bill me 3 months early.”
Approved only $160 of a $1900 invoice and customer service was unresponsive.
“they approve $160 (out of $1900 invoice).”
Tow dispatches repeatedly failed and reviewer received no service despite payment.
“The only thing guaranteed with GS roadside you pay their plan and you still have to pay cash for towing.”
Confirmed tow failed to arrive and customer paid out of pocket for help.
“I ended up flagging down a random tow truck at a truck stop and paid out of pocket.”
Slow dispatch process left classic car owner stranded repeatedly.
“this is the second time that I have been left stranded due to the unbelievable length of time that the dispatch took to assemble all of my information.”
After waiting, dispatch had no provider and suggested paying a service fee.
“But she did find a person who would do it for a service fee.”
Prompt motorcycle tow service with drivers arriving in about thirty minutes.
“The driver arrived in 30 minutes both times.”
Local tow companies canceled and Good Sam repeatedly left reviewer stranded.
“they said they were not in my service area.”
Quoted about $1700 for a 22-mile tow while coverage only paid $150.
“they came, said it would be $1700ish dollars for a 22 mile tow, and they would only cover $150 bucks of that amount!”
Reviewer advises others to avoid Good Sam due to claim denials and unresponsiveness.
“Skip Good Sam's and self insure.”
After long wait, tow driver damaged the car and asked for a tip.
“He ripped our bumper, broke a $500 part and pulled our car out of alignment.”
Service failed to provide a tow and attempted to debit annual fee after cancellation.
“they Tried to debit my credit card for another annual fee and I canceled them a year ago!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Sam TravelAssist offers roadside help and travel-related services for drivers and RV owners. Membership plans cover towing, tire and battery service, lockout help, and trip interruption options. Members request assistance by phone and manage accounts online, while the company relies on contracted tow and service providers. Good Sam TravelAssist also handles claims and reimbursement requests tied to covered roadside events.