Users often praise the low fares and the website’s fast, simple booking flow. Several reviews mention fees that were not disclosed, refunds or vouchers that were denied, and large surprise charges. Multiple accounts say reservations were never ticketed, leaving travelers stranded. Experiences range from smooth purchases to major service failures that disrupted travel plans.
Examples from available reviews (Jul 2025 – Mar 2026).
Booking was very easy and cheaper than other sites.
“It was very easy to book flights and cheaper compared to the others.”
Has used JustFly for years because prices are lower and reservations easy.
“There prices are lower and very easy to make reservations”
Reservation not ticketed, left stranded abroad and received poor support.
“Just fly reserved my name for a ticket but never completed the ticketing”
Was charged undisclosed fees totaling $725 and couldn't reach customer service.
“Deceptive fees cost me $725”
Multiple reviews describe bookings that were never ticketed, payments taken without confirmation, and travelers left without help. Several reports mention being stranded abroad or not receiving promised credits. A smaller group praises service as fast or helpful.
Many reviewers point to very low fares and easy access to cheap tickets. Repeated complaints cite undisclosed third-party fees, large misleading charges, and refunds denied for unused vouchers. A few reviewers mention military discounts or say the pricing was affordable.
Many reviewers say the site and booking process are quick and easy to use. Some call out conveniences like PayPal and simple payment steps. A small number report issues such as a complicated flow or being unable to add frequent flyer numbers.
Product or listing errors come up less often but stand out. A small set of reviews alleges incorrect itineraries or bookings made for the wrong dates. Most feedback focuses on booking and service rather than product defects.
Several reviewers say customer support was hard to reach, phone contact wasn’t available, or automated guidance didn’t help. Some warn about follow-up advertising emails from partners after booking. A few isolated reviews describe withdrawals being processed clearly and successfully.
Reviews show a sharp split: frequent praise for price and ease of use, alongside concentrated reports of serious service failures. The most severe complaints center on hidden fees, reservations that weren’t ticketed, and weak support. Positive ratings tend to focus on usability and low fares, while negative ratings align with travel disruption and financial loss.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Flight price was reasonable, though the robot support was disappointing.
“The price for my flight seemed very reasonable”
Booking was very easy and cheaper than other sites.
“It was very easy to book flights and cheaper compared to the others.”
Charged extra for seats, airline had no reservations, and no live support.
“Very bad service they charge me extra for preferred seats”
Overall not bad and everything was good.
“Not bad and everything is good”
The site was very easy to navigate.
“Very easy to navigate the site!”
Reviewer likes to use the service all the time.
“I like to use your justly all the time”
Reviewer finds the service consistently amazing.
“You guys are Amazing always !”
Found purchasing tickets easy and had a very positive experience.
“I had the most beautiful experience in your website”
Offers great rates with military discount; booking was fast and easy.
“Great rates with military discount.”
The site is quick and easy to use.
“quick and easy to use!”
Easy to book flights using the site.
“Easy to book! Thanks!”
Fantastic experience and site was easy to use.
“Fantastic and found it easy to use”
The booking process was quick and fairly easy.
“Quick and fairly easy.”
The site is easy to navigate.
“The site easy to navigate.”
Reviewer found the service too complicated to use.
“To complicated”
Provided clear options and coverage, easing booking stress for family trip.
“The company laid out all the options when I booked an important Family reunion trip.”
System tracked flight and found acceptable airfare, but couldn't enter frequent flyer number.
“couldn't enter my frequent flyer number”
Reviewer reports no phone contact information available.
“No phone contact information”
Online booking was easy to navigate and complete payment.
“Booking online was made so easy to navigate and make payment”
Website was fairly easy to maneuver around.
“It was fairly easy to maneuver around on the website”
Was not refunded for a $600 voucher that became invalid.
“They would not refund me when I was no longer able to go”
Was denied a promised travel credit after a relative became unable to travel.
“They had been the ones to suggest the idea of a travel credit or voucher”
They lacked tickets on return, leaving reviewer stranded without assistance.
“left us stranded in another country, without any explanation or assistance.”
Experienced multiple hidden and excessive fees and long wait times.
“They constantly added hidden fees, making it feel like a scam.”
Reservation not ticketed, left stranded abroad and received poor support.
“Just fly reserved my name for a ticket but never completed the ticketing”
Reviewer says site is not genuine and bookings were incorrect.
“It is not genuine site. Books ticket of some odd day.”
Received an impossible itinerary, poor customer service, and no refunds.
“I found out I had an impossible itinerary”
Was charged undisclosed fees totaling $725 and couldn't reach customer service.
“Deceptive fees cost me $725”
They took payment but could not confirm flights or obtain a refund.
“They took my money for a round trip.”
Allowed PayPal payment when other sites refused my credit card.
“Being able to use Paypal was nice.”
Provides an easier way to buy cheap airline tickets.
“Easier way to buy cheap airline tickets...”
Found very low fares and was very pleased.
“Great prices..cheapest fares ever.”
Charged an undisclosed third-party fee; reviewer will never use again.
“No one stated that they would charge a third party fee.”
Website is easy to view and navigate with many options.
“Easy to look and navigate, many options,”
Received fast service and found good deals.
“Fast service and good deals”
Booking through the site was easy.
“Easy booking”
Reviewer reports great service from the company.
“Great service”
It was easy to buy tickets.
“Easy to buy tickes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
JustFly runs an online travel booking site that sells airline tickets and related travel services. It pulls fares from multiple carriers and shows itinerary options side by side. Customers can book on web or mobile, pay with methods like credit cards or PayPal, and get email confirmations. The company also provides vouchers and travel credits and works with airlines and service providers to complete bookings.