Reviews Analyzed
20
We Collect & Analyze Reviews
JustFly
Experiences & Reviews
JustFly is an online travel agency and flight-booking platform that aggregates airline fares and sells tickets through its website and app. It connects consumers with airline inventory and third‑party partners, supports multiple payment methods, and typically handles reservation confirmations and customer support for bookings made on its platform.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
13d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Reviewers are split: many praise fast or great service, while some report poor guidance and stressful airport experiences.
Share of mentions
Mixed
11%
💰
Value for money
Most reviewers cite low fares and good deals; a minority report unexpected third‑party fees after booking.
Share of mentions
Strong
15%
⚡
User experience
Many describe the site as easy to navigate and booking as fast; a few experienced errors or missing post‑payment details.
Share of mentions
Strong
27%
🔧
Product quality
Few reviewers mention product/system issues, notably failures to load flight details or problems completing online check‑in.
Share of mentions
Mixed
4%
📞
Communication
Several reviewers report poor communication: undisclosed fees, limited direct contact, and follow‑up partner marketing emails.
Share of mentions
Mixed
7%
⭐
Overall experience
Overall feedback is largely positive: most users are satisfied with price and ease of booking, with some notable negative incidents.
Share of mentions
Strong
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Great prices..cheapest fares ever
"Great prices..cheapest f..."
Cherian George
Trustpilot
Oct 01, 2025
Featured for: explicit praise for low fares
Website does not load flight details…
"Website does not load flight detail..."
Jay Patel
Trustpilot
Oct 01, 2025
Featured for: technical failure after payment
I did not have a good experience with…
"I did not have a good experience with Justfly. I could not check in online prior to my flight and they guided me in several directions knowing full we..."
Jannine Lavender
Trustpilot
Oct 01, 2025
Featured for: failed check-in, extra airport charge
Was so easy to find my flight great…
"Was so easy to find my flight great place to buy airline tickets..."
Abner Gonzalez
Trustpilot
Oct 01, 2025
Featured for: clear positive UX and ease
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
S
Steve
trustpilot.com
Oct 01, 2025
Being able to use Paypal was nice
Being able to use Paypal was nice. I tried other sites, the ones that start with E and M, an...
W
William Merida
trustpilot.com
Oct 01, 2025
Easier way to buy cheap airline…
Easier way to buy che...
C
Cherian George
trustpilot.com
Oct 01, 2025
Great prices..cheapest fares ever
Great prices..cheapest f...
T
Tameka T
trustpilot.com
Oct 01, 2025
No one stated that they would charge a…
No one stated that they would charge a third...
J
Jesus
trustpilot.com
Oct 01, 2025
Easy to look and navigate
Easy to look and nav...
S
SUNSHINE
trustpilot.com
Oct 01, 2025
Fast service and good deals
...
T
Tabitha Madzura
trustpilot.com
Oct 01, 2025
Easy booking
...
F
FK
trustpilot.com
Oct 01, 2025
Great service
...
J
Jose Lopera
trustpilot.com
Oct 01, 2025
Easy to buy tickes
...
J
Jay Patel
trustpilot.com
Oct 01, 2025
Website does not load flight details…
Website does not load flight detail...
D
Della Newton
trustpilot.com
Oct 01, 2025
found the right flight for reasonable…
found the right flight for...
M
Mohamad Aboabdo
trustpilot.com
Oct 01, 2025
I’m very happy
...
A
Abner Gonzalez
trustpilot.com
Oct 01, 2025
Was so easy to find my flight great…
Was so easy to find my flight great place to buy airline tickets...
N
Nancy
trustpilot.com
Oct 01, 2025
I have used just fly for years
I have used just fly for years. There prices...
J
Jannine Lavender
trustpilot.com
Oct 01, 2025
I did not have a good experience with…
I did not have a good experience with Justfly. I could not check in online prior to my flight and they guided me in several directions knowing full we...
R
Richard Merz
trustpilot.com
Oct 01, 2025
Old people navigation
The site is easy to nav...
C
Casey T
trustpilot.com
Oct 01, 2025
Overall satisfied, but expect ad emails to follow
Booking experience was fine overall. No "trust" issues. Of course, they make money through part...
L
Lynn
trustpilot.com
Oct 01, 2025
Easy to work with
...
M
Marrha
trustpilot.com
Oct 01, 2025
Easy and affordable
...
L
Lawrence Funck
trustpilot.com
Oct 01, 2025
Everything went fast.Easy to understand.
Everything went fast...
Conclusion
Reviews show JustFly commonly delivers easy search, fast booking and competitive fares, with many users noting straightforward navigation and accepted payment options. However, several reviewers reported problems such as unexpected third‑party fees, missing post‑payment flight details, or check‑in guidance failures that led to extra charges. If you consider booking, review the full fare breakdown before paying and save confirmation emails or booking references. For check‑in or ticket issues, verify details with the airline directly and expect follow‑up marketing emails from partners after booking.