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We Collect & Analyze Reviews

JustFly
Experiences & Reviews

JustFly is an online travel agency and flight-booking platform that aggregates airline fares and sells tickets through its website and app. It connects consumers with airline inventory and third‑party partners, supports multiple payment methods, and typically handles reservation confirmations and customer support for bookings made on its platform.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 85%
Latest Review 13d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Reviewers are split: many praise fast or great service, while some report poor guidance and stressful airport experiences.

Share of mentions
11%
Mixed
💰

Value for money

Most reviewers cite low fares and good deals; a minority report unexpected third‑party fees after booking.

Share of mentions
15%
Strong

User experience

Many describe the site as easy to navigate and booking as fast; a few experienced errors or missing post‑payment details.

Share of mentions
27%
Strong
🔧

Product quality

Few reviewers mention product/system issues, notably failures to load flight details or problems completing online check‑in.

Share of mentions
4%
Mixed
📞

Communication

Several reviewers report poor communication: undisclosed fees, limited direct contact, and follow‑up partner marketing emails.

Share of mentions
7%
Mixed

Overall experience

Overall feedback is largely positive: most users are satisfied with price and ease of booking, with some notable negative incidents.

Share of mentions
36%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

S
Steve
trustpilot.com Oct 01, 2025

Being able to use Paypal was nice

Being able to use Paypal was nice. I tried other sites, the ones that start with E and M, an...

W
William Merida
trustpilot.com Oct 01, 2025

Easier way to buy cheap airline…

Easier way to buy che...

C
Cherian George
trustpilot.com Oct 01, 2025

Great prices..cheapest fares ever

Great prices..cheapest f...

T
Tameka T
trustpilot.com Oct 01, 2025

No one stated that they would charge a…

No one stated that they would charge a third...

J
Jesus
trustpilot.com Oct 01, 2025

Easy to look and navigate

Easy to look and nav...

S
SUNSHINE
trustpilot.com Oct 01, 2025

Fast service and good deals

...

T
Tabitha Madzura
trustpilot.com Oct 01, 2025

Easy booking

...

F
FK
trustpilot.com Oct 01, 2025

Great service

...

J
Jose Lopera
trustpilot.com Oct 01, 2025

Easy to buy tickes

...

J
Jay Patel
trustpilot.com Oct 01, 2025

Website does not load flight details…

Website does not load flight detail...

D
Della Newton
trustpilot.com Oct 01, 2025

found the right flight for reasonable…

found the right flight for...

M
Mohamad Aboabdo
trustpilot.com Oct 01, 2025

I’m very happy

...

A
Abner Gonzalez
trustpilot.com Oct 01, 2025

Was so easy to find my flight great…

Was so easy to find my flight great place to buy airline tickets...

N
Nancy
trustpilot.com Oct 01, 2025

I have used just fly for years

I have used just fly for years. There prices...

J
Jannine Lavender
trustpilot.com Oct 01, 2025

I did not have a good experience with…

I did not have a good experience with Justfly. I could not check in online prior to my flight and they guided me in several directions knowing full we...

R
Richard Merz
trustpilot.com Oct 01, 2025

Old people navigation

The site is easy to nav...

C
Casey T
trustpilot.com Oct 01, 2025

Overall satisfied, but expect ad emails to follow

Booking experience was fine overall. No "trust" issues. Of course, they make money through part...

L
Lynn
trustpilot.com Oct 01, 2025

Easy to work with

...

M
Marrha
trustpilot.com Oct 01, 2025

Easy and affordable

...

L
Lawrence Funck
trustpilot.com Oct 01, 2025

Everything went fast.Easy to understand.

Everything went fast...

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Conclusion

Reviews show JustFly commonly delivers easy search, fast booking and competitive fares, with many users noting straightforward navigation and accepted payment options. However, several reviewers reported problems such as unexpected third‑party fees, missing post‑payment flight details, or check‑in guidance failures that led to extra charges. If you consider booking, review the full fare breakdown before paying and save confirmation emails or booking references. For check‑in or ticket issues, verify details with the airline directly and expect follow‑up marketing emails from partners after booking.