JustFly
Experiences & Reviews
JustFly is an online travel agency and flight-booking platform that aggregates airline fares and sells tickets through its website and app. It connects consumers with airline inventory and third‑party partners, supports multiple payment methods, and typically handles reservation confirmations and customer support for bookings made on its platform.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers are split: many praise fast or great service, while some report poor guidance and stressful airport experiences.
Value for money
Most reviewers cite low fares and good deals; a minority report unexpected third‑party fees after booking.
User experience
Many describe the site as easy to navigate and booking as fast; a few experienced errors or missing post‑payment details.
Product quality
Few reviewers mention product/system issues, notably failures to load flight details or problems completing online check‑in.
Communication
Several reviewers report poor communication: undisclosed fees, limited direct contact, and follow‑up partner marketing emails.
Overall experience
Overall feedback is largely positive: most users are satisfied with price and ease of booking, with some notable negative incidents.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Great prices..cheapest fares ever
"Great prices..cheapest f..."
Website does not load flight details…
"Website does not load flight detail..."
I did not have a good experience with…
"I did not have a good experience with Justfly. I could not check in online prior to my flight and they guided me in several directions knowing full we..."
Was so easy to find my flight great…
"Was so easy to find my flight great place to buy airline tickets..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Being able to use Paypal was nice
Being able to use Paypal was nice. I tried other sites, the ones that start with E and M, an...
Easier way to buy cheap airline…
Easier way to buy che...
Great prices..cheapest fares ever
Great prices..cheapest f...
No one stated that they would charge a…
No one stated that they would charge a third...
Easy to look and navigate
Easy to look and nav...
Fast service and good deals
...
Easy booking
...
Great service
...
Easy to buy tickes
...
Website does not load flight details…
Website does not load flight detail...
found the right flight for reasonable…
found the right flight for...
I’m very happy
...
Was so easy to find my flight great…
Was so easy to find my flight great place to buy airline tickets...
I have used just fly for years
I have used just fly for years. There prices...
I did not have a good experience with…
I did not have a good experience with Justfly. I could not check in online prior to my flight and they guided me in several directions knowing full we...
Old people navigation
The site is easy to nav...
Overall satisfied, but expect ad emails to follow
Booking experience was fine overall. No "trust" issues. Of course, they make money through part...
Easy to work with
...
Easy and affordable
...
Everything went fast.Easy to understand.
Everything went fast...
Conclusion
Reviews show JustFly commonly delivers easy search, fast booking and competitive fares, with many users noting straightforward navigation and accepted payment options. However, several reviewers reported problems such as unexpected third‑party fees, missing post‑payment flight details, or check‑in guidance failures that led to extra charges. If you consider booking, review the full fare breakdown before paying and save confirmation emails or booking references. For check‑in or ticket issues, verify details with the airline directly and expect follow‑up marketing emails from partners after booking.