Reviews for Rentcars.com show a wide range of experiences. Several customers report straightforward bookings, clear information, clean cars and good prices, while a notable number describe unexpected fees, forced insurance, payment or pickup problems and poor on-site handling. Concrete examples in the reviews include claims of nearly $300 mandatory insurance, extra charges of €150, surprise fees around £60, long chat wait times and missing pickup addresses. If you consider using Rentcars.com, verify deposit and insurance acceptance with the local supplier, confirm pickup location details and keep documentation of rates and communications before finalizing payment.
Examples from available reviews (Oct 2024 – Feb 2026).
Partner refused cards and forced expensive insurance payment.
“Scam and Extortion – Avoid at All Costs”
Service was very good and the car was clean and good value.
“Very good service, excellent car, very clean and very good value.”
Platform was easy to use with clear information and no hidden fees.
“No hidden fees at all.”
Website showed wrong booking dates and customer support was unresponsive.
“Terrible customer service”
Mixed reports: some reviewers praise helpful, smooth staff interactions and on-site assistance; others describe refusals, long waits and problematic partner counter practices.
Frequent complaints about unexpected or inflated charges: reviewers cite forced insurance and extra fees (examples include nearly $300, £60 and €150) and pricing discrepancies.
Mixed feedback on booking and pickup: many find the platform clear and easy, while others report payment failures, missing pickup details and slow airport collection.
Limited mentions: several reviewers note clean, good-brand cars and fair pricing, while a few report receiving a different or lower-quality vehicle than booked.
Communication issues appear in a subset of reviews: long chat waits, missing pickup addresses and slow refund or response processes; a few report clear, complete information.
Overall impressions are split: many reviewers describe smooth, transparent rentals, while numerous others report scams, no-show cars, long waits and unexpected charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Reviewer received great attention and had a good experience.
“Greate attention and experience”
Company advertised a price that was false and overcharged customers.
“They advertise a price that's a lie.”
Partner refused to rent due to driver age despite provided DOB.
“refused to give us the rental car because the driver was 79 years old.”
Rental was easy and the included insurance was respected.
“Easy to rent, they respect what has been included as insurance”
The booking process was very easy.
“It's very easy.”
The booking process was quick and easy.
“The booking process was quick and easy”
Service was fast and easy, offering good prices.
“Fast, easy and good prices.”
The booking site was straightforward and prices were great.
“Straightforward booking site. Great price.”
The booking was fast and easy and met expectations.
“Fast and easy. I got what I was looking for”
Booking was very easy and the website was straightforward.
“Very easy to book, straight forward website and the prices were good.”
The site was very easy to use for booking a rental.
“Very easy to use . So far so good.”
Pickup and drop-off were easy for a 3.5 month rental.
“Easy Pickup 3.5 month's rental, easy drop off”
The booking process was easy to navigate.
“Easy to navigate through the booking process.”
I cancelled within allowed time but still haven't received refund.
“I still haven’t received my refund.”
Reviewer called the company perfect, honest, and transparent.
“Perfect Company, honesty and transparency.”
HERTZ staff provided attentive, professional, and caring support.
“attentive, professional, and genuinely caring.”
Prices appeared to double when changing to US language compared to Italian.
“why when I change the language to us the prices was double”
Longtime user praises Rentcars for consistently offering the best prices.
“I am a recurring user of Rentcars for more than 10 years.”
Only this site had the desired car, meeting their need.
“It was the only place where I found the car I wanted !!!”
Service was cheap and efficient.
“Cheap and efficient!”
Rental company demanded credit card or charged an extra £350 despite prepaid insurance.
“they said we could not take the car under any circumstances without a credit card”
Lacked physical credit card acceptance and faced rude, obstructive staff.
“Robbed me of $100.”
At counter, rental was invalid and agent demanded double price.
“he wanted me to rent the same car for double the price.”
They charged a payment a day early and refused to reimburse after cancellations.
“rentalcars.com refuses to reimburse me”
The booking process was easy and straightforward.
“Tramite facil.”
Customer service was impeccable and satisfactory.
“Service client impeccable 👍🏽”
Reviewer reported a great experience.
“Great experience”
Website showed wrong booking dates and customer support was unresponsive.
“Terrible customer service”
Partner refused cards and forced expensive insurance payment.
“Scam and Extortion – Avoid at All Costs”
They charged an undisclosed fee and overcharged the fare.
“me cobraron percepcion y no decia en ningun lado, la tarifa era $211.000 y mw cobraron de mas”
Partner refused cards and pressured customers to buy expensive insurance.
“Scam and Extortion – Avoid at All Costs”
The selection and allocation process was simple and practical.
“Todo o processo de escolha e alocação foi simples e prático.”
Staff were friendly and ensured the reservation went smoothly.
“Everything was wonderful with this company.”
Service was very good and the car was clean and good value.
“Very good service, excellent car, very clean and very good value.”
Booking was easy and prices were good.
“EASY AND GOOD PRICE”
They added unexpected fees of about £60 on a cheaper rental.
“Suddenly informed there would be fees on circa £60”
Reviewer praised the company's good prices.
“Bons preços”
Reviewer expressed strong satisfaction with the service.
“Top du top, merci.”
They provided a different car and charged a different price.
“Its not same car and note same prise”
Pickup was very slow, but the rest of the service was excellent.
“Apart from very slow pick up from the airport, everything else was excellent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rentcars.com is an online car rental booking platform that connects consumers with local and global vehicle suppliers. The site aggregates offers so users can compare rates, vehicle types and supplier policies, and it processes bookings and payments on behalf of partner rental companies. People researching Rentcars.com commonly look for details about pricing, deposit and insurance rules, supplier reliability, and customer support responsiveness.