Rentcars.com
Experiences & Reviews
Rentcars.com is an online car rental booking platform that connects consumers with local and global vehicle suppliers. The site aggregates offers so users can compare rates, vehicle types and supplier policies, and it processes bookings and payments on behalf of partner rental companies. People researching Rentcars.com commonly look for details about pricing, deposit and insurance rules, supplier reliability, and customer support responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Mixed reports: some reviewers praise helpful, smooth staff interactions and on-site assistance; others describe refusals, long waits and problematic partner counter practices.
Value for money
Frequent complaints about unexpected or inflated charges: reviewers cite forced insurance and extra fees (examples include nearly $300, ยฃ60 and โฌ150) and pricing discrepancies.
User experience
Mixed feedback on booking and pickup: many find the platform clear and easy, while others report payment failures, missing pickup details and slow airport collection.
Product quality
Limited mentions: several reviewers note clean, good-brand cars and fair pricing, while a few report receiving a different or lower-quality vehicle than booked.
Communication
Communication issues appear in a subset of reviews: long chat waits, missing pickup addresses and slow refund or response processes; a few report clear, complete information.
Overall experience
Overall impressions are split: many reviewers describe smooth, transparent rentals, while numerous others report scams, no-show cars, long waits and unexpected charges.
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Scam and Extortion
"Scam and Extortion โ Avoid at All Costs This company is running a blatant scam in partnership with hitrentacar. When we arrived, despite having full i..."
Very good service
"Very good service, excellent car..."
Smooth and Transparent Experience
"Super easy to find the car! The platform has a great variety and all the information was clear..."
Terrible customer service
"Terrible customer service Their online site had the wrong dates for my booking. to contact them you have the choice of online chat or ring Brazil from..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
Tramite facil.
...
Service client impeccable ๐๐ฝ
...
Great experience
...
Terrible customer service
Terrible customer service Their online site had the wrong dates for my booking. to contact them you have the choice of online chat or ring Brazil from...
Scam and Extortion
Scam and Extortion โ Avoid at All Costs This company is running a blatant scam in partnership with hitrentacar. When we arrived, despite having full i...
me cobraron percepcion y no decia enโฆ
me cobraron percepcion y no decia en ningun la...
Scam and Extortion
Scam and Extortion โ Avoid at All Costs This company is running a blatant scam in partnership with Hintrentacar. When we arrived, despite having full...
Excelente experiรชncia, Entretanto um pouco caro.
Todo o processo de escolha e a...
Everything was wonderful
Everything was wonderful with this company. The guy who helped us upon arrival and departu...
Very good service
Very good service, excellent car...
EASY AND GOOD PRICE
...
Astronomical fees
Suddenly informed there would be fees on circa ยฃ60 on a rental of less than ยฃ30. Questioned...
Confiavel
...
Top du top
...
They adde extra 150โฌ
Its not same car a...
Very good experience
Apart from very slow pick up from the...
Si merdique on reserve mais il n'y aโฆ
Si merdique on reserve mais il...
Smooth and Transparent Experience
Super easy to find the car! The platform has a great variety and all the information was clear...
A full time scam
This company a full time scam. They take your money and leave you without a...
Impossible to pay
...
Conclusion
Reviews for Rentcars.com show a wide range of experiences. Several customers report straightforward bookings, clear information, clean cars and good prices, while a notable number describe unexpected fees, forced insurance, payment or pickup problems and poor on-site handling. Concrete examples in the reviews include claims of nearly $300 mandatory insurance, extra charges of โฌ150, surprise fees around ยฃ60, long chat wait times and missing pickup addresses. If you consider using Rentcars.com, verify deposit and insurance acceptance with the local supplier, confirm pickup location details and keep documentation of rates and communications before finalizing payment.