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We Collect & Analyze Reviews

Rentcars.com
Experiences & Reviews

Rentcars.com is an online car rental booking platform that connects consumers with local and global vehicle suppliers. The site aggregates offers so users can compare rates, vehicle types and supplier policies, and it processes bookings and payments on behalf of partner rental companies. People researching Rentcars.com commonly look for details about pricing, deposit and insurance rules, supplier reliability, and customer support responsiveness.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 55%
Latest Review 20d
Overall Rating
3.1

Our Analysis

🎯

Service quality

Mixed reports: some reviewers praise helpful, smooth staff interactions and on-site assistance; others describe refusals, long waits and problematic partner counter practices.

Share of mentions
16%
Mixed
💰

Value for money

Frequent complaints about unexpected or inflated charges: reviewers cite forced insurance and extra fees (examples include nearly $300, £60 and €150) and pricing discrepancies.

Share of mentions
22%
Weak
⚡

User experience

Mixed feedback on booking and pickup: many find the platform clear and easy, while others report payment failures, missing pickup details and slow airport collection.

Share of mentions
20%
Mixed
🔧

Product quality

Limited mentions: several reviewers note clean, good-brand cars and fair pricing, while a few report receiving a different or lower-quality vehicle than booked.

Share of mentions
6%
Mixed
📞

Communication

Communication issues appear in a subset of reviews: long chat waits, missing pickup addresses and slow refund or response processes; a few report clear, complete information.

Share of mentions
6%
Weak
⭐

Overall experience

Overall impressions are split: many reviewers describe smooth, transparent rentals, while numerous others report scams, no-show cars, long waits and unexpected charges.

Share of mentions
30%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

J
JUAN CARLOS GAONA GUALTEROS
trustpilot.com Oct 01, 2025

Tramite facil.

...

H
Hitsugaya Toshiro
trustpilot.com Oct 01, 2025

Service client impeccable 👍🏽

...

M
Mohamed Mohamed
trustpilot.com Oct 01, 2025

Great experience

...

W
What is Customer Service?
trustpilot.com Oct 01, 2025

Terrible customer service

Terrible customer service Their online site had the wrong dates for my booking. to contact them you have the choice of online chat or ring Brazil from...

C
Camila Mazzucchelli
trustpilot.com Oct 01, 2025

Scam and Extortion

Scam and Extortion – Avoid at All Costs This company is running a blatant scam in partnership with hitrentacar. When we arrived, despite having full i...

M
MARCELO ADRIAN
trustpilot.com Oct 01, 2025

me cobraron percepcion y no decia en…

me cobraron percepcion y no decia en ningun la...

N
Nicolas
trustpilot.com Oct 01, 2025

Scam and Extortion

Scam and Extortion – Avoid at All Costs This company is running a blatant scam in partnership with Hintrentacar. When we arrived, despite having full...

C
Customer
trustpilot.com Oct 01, 2025

Excelente experiência, Entretanto um pouco caro.

Todo o processo de escolha e a...

c
customer
trustpilot.com Oct 01, 2025

Everything was wonderful

Everything was wonderful with this company. The guy who helped us upon arrival and departu...

D
David W
trustpilot.com Oct 01, 2025

Very good service

Very good service, excellent car...

A
ARTURO LOPEZ ALANIS
trustpilot.com Oct 01, 2025

EASY AND GOOD PRICE

...

V
Vaughn BAYLEY
trustpilot.com Oct 01, 2025

Astronomical fees

Suddenly informed there would be fees on circa £60 on a rental of less than £30. Questioned...

D
Diego Souza
trustpilot.com Oct 01, 2025

Confiavel

...

A
Andreia Zanetoni Prado
trustpilot.com Oct 01, 2025

Top du top

...

M
Mohammed Anisuzzaman
trustpilot.com Oct 01, 2025

They adde extra 150€

Its not same car a...

J
Jaroslav Marko
trustpilot.com Oct 01, 2025

Very good experience

Apart from very slow pick up from the...

J
Joseph
trustpilot.com Oct 01, 2025

Si merdique on reserve mais il n'y a…

Si merdique on reserve mais il...

Y
Yasmim Colares
trustpilot.com Oct 01, 2025

Smooth and Transparent Experience

Super easy to find the car! The platform has a great variety and all the information was clear...

M
Mr Veneziani
trustpilot.com Oct 01, 2025

A full time scam

This company a full time scam. They take your money and leave you without a...

A
Anony
trustpilot.com Oct 01, 2025

Impossible to pay

...

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Conclusion

Reviews for Rentcars.com show a wide range of experiences. Several customers report straightforward bookings, clear information, clean cars and good prices, while a notable number describe unexpected fees, forced insurance, payment or pickup problems and poor on-site handling. Concrete examples in the reviews include claims of nearly $300 mandatory insurance, extra charges of €150, surprise fees around £60, long chat wait times and missing pickup addresses. If you consider using Rentcars.com, verify deposit and insurance acceptance with the local supplier, confirm pickup location details and keep documentation of rates and communications before finalizing payment.