Reviews repeatedly point to breakdowns in ordering and refunds, alongside many notes of gear arriving well preserved and close to new. Shipping feedback spans fast tracked delivery and even same-day replacements, but also includes invalid tracking and surprise import charges. Customer support splits sharply between quick, helpful fixes and long cases that never get resolved. Overall, sentiment is deeply divided between happy repeat buyers and customers hit by service failures.
Examples from available reviews (May 2017 – Mar 2026).
Received a counterfeit driver that broke and got no refund.
“It was counterfeit and a piece of junk.”
Missing club was promptly replaced free and items arrived quickly.
“I received my new club free of charge the next day”
Did not receive club or refund and tracking number was invalid.
“Never received my club or my refund.”
Long-term buyer reports consistently positive experiences and trust in company.
“I have purchased from 3 Balls since their inception.”
Many reviews describe order failures, including cancellations after payment, shipping promises followed by refunds, and refunds that take repeated follow-ups. A smaller set of customers report quick fixes, such as full refunds or free replacements, handled without escalation.
Several customers say advertised promos and shipping deals did not apply at checkout, or were later offset by import fees and back-charged return shipping. Other reviews point to consistently low prices and occasional bargain finds that matched expectations.
Many comments mention long hold times, drawn-out chat sessions, and billing disputes that dragged on until buyers escalated. A minority describe smooth purchases and repeat orders that reflect established buying habits.
Complaints include items not matching the stated condition, such as dents, oversized or incorrect grips, and one claim of a counterfeit product. Several buyers say their items arrived in near-new condition and matched the listing details.
Many reviewers note weak follow-up, tracking that stops after the first update, and no response about money owed. A smaller number cite clear tracking, proactive updates, and direct confirmation of refunds.
Feedback splits between very satisfied purchases and serious service failures that stall refunds or replacements. The mix of fast, successful fixes and repeated breakdowns shapes the overall risk for buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received a counterfeit driver that broke and got no refund.
“It was counterfeit and a piece of junk.”
Free shipping and coupon were not applied during checkout.
“Says free shipping for orders over $149 but at cart no such thing.”
Overnight shipping failed and customer service offered only a small refund.
“He tried to only give me $5 back after I had paid $40 for overnight shipping.”
Could not cancel order before shipment and delivery was delayed.
“Tried to cancel the order, they said it had already shipped”
Sent clubs for evaluation and received no communication or funds.
“still have yet to have any communication on the whereabouts of the funds owed to me”
Used club arrived in almost new condition with no shipping problems.
“The club is basically in new condition as it seems it has maybe been hit 1 Time.”
Retriever was shorter than advertised and return shipping was refused.
“The product is not as advertised.”
Item shipped with tracking and arrived within ten days to the UK.
“item was shipped with tracking provided and received within 10 days to the UK”
Putter arrived with a dent despite being listed as 'like new'.
“First thing I notice is a dent in the face of the putter”
Order cancelled for alleged billing issue and promised refund never arrived.
“I was never refunded.”
Reviewer describes deceptive behavior and intends to file an FTC complaint.
“Deceptive behavior all the way.”
Received a mismatched grip set and experienced long, unhelpful support chat.
“you were so rude, never experienced this rude”
Cancelled quickly but still waited a month for the promised refund.
“A month later and I'm still waiting”
Did not receive club or refund and tracking number was invalid.
“Never received my club or my refund.”
Clubs arrived on time and appeared unused; reviewer was very happy.
“they turned out to be new never hit .”
Unexpected import tax billed despite advertised free shipping promotion.
“I received a bill for £72.80 from FedEx.”
Order had missing items and the website showed incorrect stock availability.
“They take your money. don't honour their delivery times and then send your goods with items missing.”
Long hold times and delayed shipping caused a poor service experience.
“Just went through 37 minutes of hold too talk to kevin who was frazzled.”
Missing club was promptly replaced free and items arrived quickly.
“I received my new club free of charge the next day”
Consistently good prices and efficient shipping across multiple purchases.
“always a good experience”
Long-term buyer reports consistently positive experiences and trust in company.
“I have purchased from 3 Balls since their inception.”
I ordered a golf club from 3balls.com and I couldn't be happier with it. I was very happy with the great condition of the club, it didn’t have any scratches on it and it was better than I thought it would be. The 3balls.com checkout process is easy to use and the product arrives quickly. The guys at 3balls.com answered all my questions right away and gave me the best price out of everyone I talked to. I also love the quality and I have been telling all of my friends about the great deals they can get on used golf clubs at 3balls.com!
Club arrived in better condition and company refunded full shipping voluntarily.
“they voluntarily offered to refund the whole $20.”
Company shipped wrong club and delayed replacement until after return.
“Lousy customer service.”
Company removed head covers from sets and charged customers separately.
“They pull them off and sell them separately when they received them with the Head Covers.”
Very good' used clubs arrived in near-new condition and satisfied buyer.
“They are almost like brand new.”
After a part broke, company sent a free replacement without questions.
“they sent me a replacement FREE of any charges!”
Returned an unwanted club and still has not received the refund months later.
“it has been 4 months with no dollars returned.”
One 'like new' club arrived with an oversized grip mismatch.
“one came with the regular size TaylorMade grip and the other came with an Oversized Golf Pride grip.”
Shoes arrived quickly, were brand new, and sold at a bargain price.
“they arrived much faster than expected, brand new, at a bargain price!!!”
Plastic inlay fell out and company labeled the issue as cosmetic only.
“it was a “Cosmetic” issue and was not covered.”
They back-charged return shipping, reducing the refund by about twenty percent.
“They give you a return shipping label, like everyone else does, then back-charge you for that shipping cost.”
Order had missing items and delivery promises were not honored by the seller.
“They take your money. don't honour their delivery times and then send your goods with items missing.”
After initial tracking update there was no further delivery information or responses.
“I have made several phone calls and sent a couple e-mails and still have no information on when or IF I will ever receive my 4 hybrid.”
Returned an unused club but refund was delayed, forcing a dispute.
“they did receive the club but they were running behind on returns.”
Slow delivery and careless shipping resulted in a stolen package.
“club was stolen.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
3balls is an online seller of golf equipment, focusing on new and pre-owned clubs, shoes, and accessories. The website lists items with photos and specs and lets customers buy through online checkout. It ships within the country and internationally, usually with tracking. Customers can contact support with order questions and returns.