Reviews for 3balls show a split pattern: some customers receive accurately described clubs quickly and with helpful support, while many report problems with refunds, shipping and responsiveness. Common negative themes include delayed or missing deliveries, unreturned emails or long hold times, and occasional product condition or authenticity concerns. If you consider buying from 3balls, check listing details carefully, keep shipment tracking and documentation, and be cautious with high-value purchases. For sellers or consignors, confirm payment and communication policies upfront before sending items.
Examples from available reviews (May 2017 – Feb 2026).
Missing club was promptly replaced free and items arrived quickly.
“I received my new club free of charge the next day”
Product arrived in excellent condition and met quality expectations.
“I couldn't be happier with it.”
Sent clubs for evaluation and received no communication or funds.
“still have yet to have any communication on the whereabouts of the funds owed to me”
Did not receive club or refund and tracking number was invalid.
“Never received my club or my refund.”
Many reviewers report delivery failures, delayed or canceled shipments and inconsistent handling of shipping refunds; several note prompt shipping in other cases.
Mixed reports: some buyers praise low prices and deals, while others mention unexpected import taxes or finding better prices elsewhere.
A small share of reviewers describe site or cart issues: coupons not accepted, free-shipping not applied, cancellations ignored and inaccurate stock listings.
Product condition is inconsistent: several customers received items in like-new condition, while others reported dents, incorrect specs or counterfeit items.
Frequent complaints of slow or missing replies, long hold times and unresolved emails; a minority of buyers report helpful, responsive live-chat support.
Overall experiences vary widely: multiple positive purchases with timely delivery exist, but a substantial number of reviewers cite refund and service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a counterfeit driver that broke and got no refund.
“It was counterfeit and a piece of junk.”
Free shipping and coupon were not applied during checkout.
“Says free shipping for orders over $149 but at cart no such thing.”
Overnight shipping failed and customer service offered only a small refund.
“He tried to only give me $5 back after I had paid $40 for overnight shipping.”
Could not cancel order before shipment and delivery was delayed.
“Tried to cancel the order, they said it had already shipped”
Sent clubs for evaluation and received no communication or funds.
“still have yet to have any communication on the whereabouts of the funds owed to me”
Used club arrived in almost new condition with no shipping problems.
“The club is basically in new condition as it seems it has maybe been hit 1 Time.”
Retriever was shorter than advertised and return shipping was refused.
“The product is not as advertised.”
Item shipped with tracking and arrived within ten days to the UK.
“item was shipped with tracking provided and received within 10 days to the UK”
Putter arrived with a dent despite being listed as 'like new'.
“First thing I notice is a dent in the face of the putter”
Order cancelled for alleged billing issue and promised refund never arrived.
“I was never refunded.”
Reviewer describes deceptive behavior and intends to file an FTC complaint.
“Deceptive behavior all the way.”
Received a mismatched grip set and experienced long, unhelpful support chat.
“you were so rude, never experienced this rude”
Cancelled quickly but still waited a month for the promised refund.
“A month later and I'm still waiting”
Did not receive club or refund and tracking number was invalid.
“Never received my club or my refund.”
Clubs arrived on time and appeared unused; reviewer was very happy.
“they turned out to be new never hit .”
Unexpected import tax billed despite advertised free shipping promotion.
“I received a bill for £72.80 from FedEx.”
Order had missing items and the website showed incorrect stock availability.
“They take your money. don't honour their delivery times and then send your goods with items missing.”
Long hold times and delayed shipping caused a poor service experience.
“Just went through 37 minutes of hold too talk to kevin who was frazzled.”
Missing club was promptly replaced free and items arrived quickly.
“I received my new club free of charge the next day”
Consistently good prices and efficient shipping across multiple purchases.
“always a good experience”
Long-term buyer reports consistently positive experiences and trust in company.
“I have purchased from 3 Balls since their inception.”
I ordered a golf club from 3balls.com and I couldn't be happier with it. I was very happy with the great condition of the club, it didn’t have any scratches on it and it was better than I thought it would be. The 3balls.com checkout process is easy to use and the product arrives quickly. The guys at 3balls.com answered all my questions right away and gave me the best price out of everyone I talked to. I also love the quality and I have been telling all of my friends about the great deals they can get on used golf clubs at 3balls.com!
Club arrived in better condition and company refunded full shipping voluntarily.
“they voluntarily offered to refund the whole $20.”
Company shipped wrong club and delayed replacement until after return.
“Lousy customer service.”
Company removed head covers from sets and charged customers separately.
“They pull them off and sell them separately when they received them with the Head Covers.”
Very good' used clubs arrived in near-new condition and satisfied buyer.
“They are almost like brand new.”
After a part broke, company sent a free replacement without questions.
“they sent me a replacement FREE of any charges!”
Returned an unwanted club and still has not received the refund months later.
“it has been 4 months with no dollars returned.”
One 'like new' club arrived with an oversized grip mismatch.
“one came with the regular size TaylorMade grip and the other came with an Oversized Golf Pride grip.”
Shoes arrived quickly, were brand new, and sold at a bargain price.
“they arrived much faster than expected, brand new, at a bargain price!!!”
Plastic inlay fell out and company labeled the issue as cosmetic only.
“it was a “Cosmetic” issue and was not covered.”
They back-charged return shipping, reducing the refund by about twenty percent.
“They give you a return shipping label, like everyone else does, then back-charge you for that shipping cost.”
Order had missing items and delivery promises were not honored by the seller.
“They take your money. don't honour their delivery times and then send your goods with items missing.”
After initial tracking update there was no further delivery information or responses.
“I have made several phone calls and sent a couple e-mails and still have no information on when or IF I will ever receive my 4 hybrid.”
Returned an unused club but refund was delayed, forcing a dispute.
“they did receive the club but they were running behind on returns.”
Slow delivery and careless shipping resulted in a stolen package.
“club was stolen.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
3balls is an online golf equipment retailer that lists new and used golf clubs and accessories for sale through its website (3balls.com). Shoppers typically visit the site to buy individual clubs, sets, and related gear; some sellers also send items to the company for evaluation. Consumers looking for reviews about 3balls are often researching product condition, shipping, returns and customer support experiences.