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We Collect & Analyze Reviews

3balls
Experiences & Reviews

3balls is an online golf equipment retailer that lists new and used golf clubs and accessories for sale through its website (3balls.com). Shoppers typically visit the site to buy individual clubs, sets, and related gear; some sellers also send items to the company for evaluation. Consumers looking for reviews about 3balls are often researching product condition, shipping, returns and customer support experiences.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 18d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Many reviewers report delivery failures, delayed or canceled shipments and inconsistent handling of shipping refunds; several note prompt shipping in other cases.

Share of mentions
23%
Weak
💰

Value for money

Mixed reports: some buyers praise low prices and deals, while others mention unexpected import taxes or finding better prices elsewhere.

Share of mentions
11%
Mixed
⚡

User experience

A small share of reviewers describe site or cart issues: coupons not accepted, free-shipping not applied, cancellations ignored and inaccurate stock listings.

Share of mentions
5%
Mixed
🔧

Product quality

Product condition is inconsistent: several customers received items in like-new condition, while others reported dents, incorrect specs or counterfeit items.

Share of mentions
11%
Mixed
📞

Communication

Frequent complaints of slow or missing replies, long hold times and unresolved emails; a minority of buyers report helpful, responsive live-chat support.

Share of mentions
22%
Weak
⭐

Overall experience

Overall experiences vary widely: multiple positive purchases with timely delivery exist, but a substantial number of reviewers cite refund and service failures.

Share of mentions
28%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

R
Ryan Malaby
trustpilot.com Oct 01, 2025

I bought a driver that broke within 7…

I bought a driver that broke within 7 months. It was counterfeit and a piece of junk. Customer service never got back with me and never tried to make...

D
Doug D
trustpilot.com Oct 01, 2025

I was going to buy a Ping G425

Says free shipping for orders over $149 but at cart no such thing. Received a 10% Coupon that 3Balls emailed and the cart d...

R
Ryan Brost
trustpilot.com Oct 01, 2025

Terrible service trying to take your money

I’m upset because I ordered clubs to be delivered the next day as it stated on the website. Surprisingly, my clubs never showed up, so I called custom...

K
Ken Craig
trustpilot.com Oct 01, 2025

Purchased a used wedge

Purchased a used wedge, found out the next day I could have bought it new for 10% less (Shame on me)Tried to cancel the order, they said it had alread...

Y
YEMX
trustpilot.com Oct 01, 2025

3BALLS SCAM

This place is scamming people.. I sent them clubs to be evaluated and priced about 3 weeks ago and still have yet to have any communication on the whe...

J
Jay
trustpilot.com Oct 01, 2025

No issues

I saw a lot of mixed . Took a shot on a club since the price was too good to resist. It was listed as used good condition. There’s maybe 1 tiny scratc...

R
Rodney George
trustpilot.com Oct 01, 2025

golf ball retriever

I ordered a golf ball retriever advertised as 21 feet length. When I received the retriever, it measured less than 18 feet. I requested 3 balls to ref...

J
Jason Miles
trustpilot.com Oct 01, 2025

Great service

Took a punt as recent reviews aren't the best but the item was shipped wi...

c
colin jansen
trustpilot.com Oct 01, 2025

Vision Benefits Aren’t Included For Their Job Apparently..

I ordered a Ping putter in “like new condition”. The condition was less than “like new”. First thing I notice is a dent in the face of the putter whic...

D
Dylan Nelson
trustpilot.com Oct 01, 2025

An absolute scam

Guys, I am being serious, please do not operate with this company and I encourage all of you to report this company to the FTC. I attempted to purchas...

H
Henry Thoman
trustpilot.com Oct 01, 2025

Ouch!!! I thought I was smarter than this.

My experience with 3 balls has been a nightmare. Deceptive behavior all the way. I will file a complaint with the FTC and encourage...

J
John J
trustpilot.com Oct 01, 2025

Terrible customer service. Avoid spending your money from this online store.

I bought excellent condition $1000 iron set. It came with unmatched grip and size. Chat with Customer service over an hour. They kept suggesting me to...

M
Mr M Humphreys
trustpilot.com Oct 01, 2025

Scam Artists

This company is a scam. I ordered a club and then realised I had ordered a left-handed club. Cancelled within 5 minutes and awaited a promised refund....

D
Dale Herweyer
trustpilot.com Oct 01, 2025

This company is a scam!

This company is a scam!! Never received my club or my refund. Customer service is a joke. I contacted Fed ex about...

J
Jon Heugel
trustpilot.com Oct 01, 2025

I order a set of m4 irons like new…

I order a set of m4 irons like new condition, paid for three day delivery. My clubs showed u...

M
Martin Sharpe
trustpilot.com Oct 01, 2025

If you think you are getting a bargain…

If you think you are getting a bargain from this company then think again. They state free shipping on orders over $199 dollars but they don't...

J
Jamie
trustpilot.com Oct 01, 2025

Buyer Beware - Horrible Customer Service and Inaccurate Website

They take your money. don't honour their delivery times and then send your goods with items missing. You will not receive an apology or follow up. The...

J
James Soule
trustpilot.com Oct 01, 2025

Jim Soule reviewed 3balls.com

Jim Soule reviewed 3balls.com — 1 star 2 mins · Just went through 37 minutes of hold too talk to kevin who was frazzled. Not his fault. Ordered a club...

B
Bryan G
trustpilot.com Oct 01, 2025

Great prices, fast delivery, awesome customer service

I recently purchased a set of used irons that were described as in "good" condition from 3balls.com. I ordered the clubs on a Saturday afternoon and r...

L
Lee
trustpilot.com Oct 01, 2025

Always a good price and efficient shipping

I have done much buying through thee guy...

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Conclusion

Reviews for 3balls show a split pattern: some customers receive accurately described clubs quickly and with helpful support, while many report problems with refunds, shipping and responsiveness. Common negative themes include delayed or missing deliveries, unreturned emails or long hold times, and occasional product condition or authenticity concerns. If you consider buying from 3balls, check listing details carefully, keep shipment tracking and documentation, and be cautious with high-value purchases. For sellers or consignors, confirm payment and communication policies upfront before sending items.