Customers often mention unresponsive support and repeated shipping mistakes. Several buyers say they received the wrong shoes, damaged pairs, or footwear that looked previously worn. A small number highlight strong craftsmanship or a complaint the company fixed. Ratings are sharply split between very satisfied and very dissatisfied customers.
Examples from available reviews (Jul 2022 – Mar 2026).
Shoes arrived scratched and scuffed, and customer service didn't respond.
“Shoes arrived packed in plastic bag without a box and were full of scratches and scuffs”
Boots nearly three months overdue with no customer service responses.
“After almost 3 months, my boots have still not arrived.”
Company addressed a product issue and provided a satisfactory replacement option.
“I want to say thank you to Adelante for making this situation right”
Reviewer received high-quality, comfortable handcrafted leather shoes with detailed craftsmanship.
“The craftsmanship that goes into these handcrafted leather shoes is truly remarkable.”
Customers frequently describe service as unresponsive or hard to reach. Several reviews mention disconnected phone lines, emails that go unanswered, and fixes that arrive late or not at all. One review describes the company resolving the problem and providing a replacement.
Many complaints mention money lost, items not received, or refunds that stall after payment. A few reviewers say the shoes felt like a great value when a well-made pair arrived. Value praise appears far less often than payment and refund complaints.
Reviews describe recurring fulfillment problems: wrong styles, incorrect sizes, long delivery delays, and missing packages. Some customers say the shoes arrived used or worn, which increased frustration. A smaller group reports an easy, satisfactory buying experience.
Many reviewers say shoes arrived damaged, stained, or poorly made and not acceptable as delivered. Several specifically mention scratches, scuffs, and pairs that look worn. A small cluster praises handcrafted leather and careful construction details.
Communication problems dominate, with reports of radio silence, brief initial contact, and then no follow-through. Multiple reviewers mention promised replies that never came and difficulty getting a return address. Positive communication is rare, but a few isolated reviews mention it.
Overall feedback is strongly split: many low ratings focus on delivery problems, quality issues, and support failures, while a few high ratings praise craftsmanship or a service issue that got fixed. Unresolved orders and the inability to reach anyone drive most negative impressions. Some customers report being satisfied when orders arrive as expected or when problems are corrected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shoes arrived scratched and scuffed, and customer service didn't respond.
“Shoes arrived packed in plastic bag without a box and were full of scratches and scuffs”
Company retroactively changed returns, didn't respond, and delayed stiff, poor shoes.
“The company changed its return policy anfter I ordered and rendered all orders unreturnable”
Previously good, recent order delivered wrong item but refund issued.
“When the package arrived it contained a pair of men's loafers - not the women's boots I was expecting.”
Longtime customer received used shoes and got only automated replies.
“They did not fit and had been worn before because the soles were dirty.”
Received poorly made, stained shoes and couldn't get a return response.
“Horrible shoes! False advertising! Badly made.”
Received wrong-size shoes and couldn't obtain return address or responses.
“They don't actually take returns and they sent me the wrong size.”
Beautiful shoes delivered in wrong size and customer service ignored contacts.
“Shoes are beautiful and well made, but customer service is nonexistent.”
Order went missing and company stopped responding after initial emails.
“but after that they went radio silent...”
Company misrepresented products, delayed orders, and ignored customer service requests.
“Garbage company. Liars/cheats”
Boots nearly three months overdue with no customer service responses.
“After almost 3 months, my boots have still not arrived.”
Paid for two pairs, received wrong size and no refund response.
“Paid for two pairs of shoes, received one pair that were the wrong size.”
Formerly liked company now unresponsive and cannot resolve orders.
“Their phone number is disconnected.”
Return delivered but no replacement or refund and no effective communication.
“No shoes, no response, no customer service and they aren't cheap - so even more frustrating.”
Company phone disconnected, emails ignored, and some orders flawed.
“Adelante's phone number has been disconnected and emails are completely ignored.”
Customer service non-existent and product quality is unreliable.
“Non-existent customer service. Extremely unreliable quality.”
Customer service unresponsive and delivered shoes didn't match listing.
“The shoes that arrived are not as pictured and I think they are waiting out the return window.”
Likes the shoes but customer service is unresponsive and poor.
“Good shoes (I own several pairs) but the customer service is beyond terrible.”
Good shoes but slow shipping and initially unresponsive customer service.
“And worst of all, customer service makes promises initially then quits communicating.”
Excellent product quality but shipping and communication are highly unreliable.
“The trouble comes when they don't ship, don't update, and don't communicate at all.”
Company addressed a product issue and provided a satisfactory replacement option.
“I want to say thank you to Adelante for making this situation right”
Reviewer received poorly made shoes and doubts company claims.
“They are just terrible at making shoes.”
Received shoes that appeared worn and stained after a sale purchase.
“Great, except that they look like they have been worn.”
Exchange processed slowly and company failed to issue store credit or responses.
“I am out over $200 and I have no shoes.”
I recently had the pleasure of purchasing a pair of shoes from Adelante and I must say, I am thoroughly impressed. The craftsmanship that goes into these handcrafted leather shoes is truly remarkable. Not only are they comfortable, but they also make a statement with their unique designs.
From boots to sandals to loafers, Adelante has an impressive collection of footwear for both men and women. Each pair is made by skilled artisans who take pride in their work, creating a product that feels special.
What stood out to me was the attention to detail in their products – from the quality of leather used down to the stitching on each individual shoe. It's clear that this company takes great care in ensuring customers receive top-notch shoes that will last them for years.
Overall, my experience with Adelante has been nothing short of excellent. As someone who values high-quality products and supporting small businesses, I highly recommend giving them a try if you're looking for a new wardrobe staple.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Adelante sells directly to consumers under the Adelante name. Customers can order online, and the company handles purchases and returns. Adelante posts product listings, order pages, and support contact options for buyers. It manages shipping, exchanges, and customer service through those published channels.