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We Collect & Analyze Reviews

Adelante
Experiences & Reviews

Adelante is a footwear company referenced in customer reviews for handcrafted shoes sold directly to consumers. Shoppers commonly look for information about craftsmanship, ordering, shipping, returns and customer service when evaluating Adelante. This summary aggregates those customer reports to help prospective buyers assess recent patterns in product quality and support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 15d
Overall Rating
1.7

Our Analysis

๐ŸŽฏ

Service quality

Many reviews describe failed return or exchange processes, long waits for orders, and claims (e.g., made-to-order) not being honored.

Share of mentions
13%
Weak
๐Ÿ’ฐ

Value for money

Several customers report paying hundreds of dollars yet receiving wrong, damaged, or poor-fitting shoes and not obtaining timely refunds.

Share of mentions
13%
Weak
โšก

User experience

Frequent complaints about missing or very delayed shipments, orders that never arrive, and poor tracking or fulfillment updates.

Share of mentions
13%
Weak
๐Ÿ”ง

Product quality

Product feedback is mixed: multiple reviewers praise craftsmanship and fit, while others report stains, bad stitching, wrong soles, or early failures.

Share of mentions
20%
Mixed
๐Ÿ“ž

Communication

Most reviewers report unresponsive customer service: disconnected phone numbers, ignored emails, automated replies and slow or no follow-up.

Share of mentions
19%
Weak
โญ

Overall experience

Overall impressions skew negative: a few satisfied repeat buyers exist, but many recent reviews report fulfillment, service and refund failures.

Share of mentions
22%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Michael Masterson
trustpilot.com Oct 01, 2025

Good in the past, but terrible now.

I've ordered several times from this company over the years and always had a good experience until now. I ordered a pair of shoes in June and did not...

K
Ken Mariash
trustpilot.com Oct 01, 2025

Horrible shoes

Horrible shoes! False advertising! Badly made. Stains. Wrinkles. T...

J
Jessica M
trustpilot.com Oct 01, 2025

They don't take returns

They don't actually take returns and they sent me the wrong size. There was no information that came with my shoes to tell me how to initiate a return...

A
Aleta
trustpilot.com Oct 01, 2025

Beautiful shoes, no customer service

Shoes are beautiful and well made, but customer service is nonexistent. I ordered a pair of their encore shoes in a size 7B, received 7.5A, for narrow...

M
Matt Novak
trustpilot.com Oct 01, 2025

Missing Delivery

I bought a pair of Adalante shoes several years ago, and can attest to the quality. However I recently ordered shoes online from their website and the...

E
E. Michaels
trustpilot.com Oct 01, 2025

Garbage company. Liars/cheats

Though it advertises as such, company isn't made to order and doesn't work with you until you get the right fit. Company just takes your money ($300 f...

A
Abby Snyder
trustpilot.com Oct 01, 2025

Horrible

Horrible, horrible experience with thus company. Avoid at all costs!! I used to love Adelante Shoes and was a repeat customer recently having ordered...

A
ABrand
trustpilot.com Oct 01, 2025

Paid for two pairs of shoes, not delivered

Paid for two pairs of shoes, received one pair that were the wrong size. Emailed the company...

J
J Miller
trustpilot.com Oct 01, 2025

I used to love this company

I used to love this company. But the last year has been terrible. I can't resolve orders. Th...

A
Angela Bousquet
trustpilot.com Oct 01, 2025

No shoes & No communication

I ordered shoes on October 28, 2024 - second pair of shoes I ordered through this company. First pair was ordered approximately 8 months prior to seco...

D
David Barnes
trustpilot.com Oct 01, 2025

Adelante's phone number disconnected

Adelante's phone number has been disconnected and emails are completely ignored. Orders that have been fulfilled are flawed- either incorrecr s...

K
Kevin Gardner
trustpilot.com Oct 01, 2025

Avoid this company

Avoid this company. Non-existent custome...

J
Jenny Patell
trustpilot.com Oct 01, 2025

Customer Service is MIA

I've been trying to get ahold of Customer Service for going on 3 weeks. The shoes t...

J
Jeff Miller
trustpilot.com Oct 01, 2025

Good shoes (I own several pairs) butโ€ฆ

Good shoes (I own several pairs) but the customer service is beyond...

c
ctrog
trustpilot.com Oct 01, 2025

Good shoe, terrible service

Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communi...

J
JH
trustpilot.com Oct 01, 2025

IF you get your order...

If you get the shoes you order, the quality is excellent. The trouble comes when they don't ship, don't update, and don't communicate at all. The only...

A
Annette Yanni
trustpilot.com Oct 01, 2025

I previously had a problem withโ€ฆ

I previously had a problem with Adelante in regards to a pair of sneakers that fell apart after two wears and was not sewn properly at the toe area. I...

D
Dave Hasenford
trustpilot.com Oct 01, 2025

They are just terrible at making shoes

They are just terrible at making shoes. They say they are empowering Guatemalans but I highly doubt this is accurate. Whoever made my shoes was either...

A
Al Shipp
trustpilot.com Oct 01, 2025

Responded to a sale

Just received a pair when they were running a sale. Great, except that they look like the...

c
courtney blazon
trustpilot.com Oct 01, 2025

Avoid this company at all costs

Avoid this company at all costs. The customer service experience is non-existent. I purchased a pair of shoes that did not work for me, I emailed stra...

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Conclusion

Customer reviews show a clear split: many buyers praise Adelante's craftsmanship, fit, and leather quality, while a large portion report severe service and fulfillment problems. Common concrete issues include missing or months-delayed shipments, wrong sizes or blemished items on arrival, and unresponsive customer support or delayed refunds. A few reviewers describe successful resolutions (refunds or exchanges), indicating the company can fix specific cases. If you consider buying, document orders and correspondence, consider purchasing in-person when possible, and be prepared for potential delays in shipping or returns.