Reviews Analyzed
21
We Collect & Analyze Reviews
Adelante
Experiences & Reviews
Adelante is a footwear company referenced in customer reviews for handcrafted shoes sold directly to consumers. Shoppers commonly look for information about craftsmanship, ordering, shipping, returns and customer service when evaluating Adelante. This summary aggregates those customer reports to help prospective buyers assess recent patterns in product quality and support.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
15d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviews describe failed return or exchange processes, long waits for orders, and claims (e.g., made-to-order) not being honored.
Share of mentions
Weak
13%
💰
Value for money
Several customers report paying hundreds of dollars yet receiving wrong, damaged, or poor-fitting shoes and not obtaining timely refunds.
Share of mentions
Weak
13%
⚡
User experience
Frequent complaints about missing or very delayed shipments, orders that never arrive, and poor tracking or fulfillment updates.
Share of mentions
Weak
13%
🔧
Product quality
Product feedback is mixed: multiple reviewers praise craftsmanship and fit, while others report stains, bad stitching, wrong soles, or early failures.
Share of mentions
Mixed
20%
📞
Communication
Most reviewers report unresponsive customer service: disconnected phone numbers, ignored emails, automated replies and slow or no follow-up.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions skew negative: a few satisfied repeat buyers exist, but many recent reviews report fulfillment, service and refund failures.
Share of mentions
Weak
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – October 2025).
Incredible Handcrafted Shoes at Adelante
"I recently had the pleasure of purchasing a pair of shoes from Adelante and I must say, I am thoroughly impressed. The craftsmanship that goes into these handcrafted leather shoes is truly remarkable. Not only are they comfortable, but they also make a statement with their unique designs. From boots to sandals to loafers, Adelante has an impressive collection of footwear for both men and women. Each pair is made by skilled artisans who take pride in their work, creating a product that feels special. What stood out to me was the attention to detail in their products – from the quality of leather used down to the stitching on each individual shoe. It's clear that this company takes great care in ensuring customers receive top-notch shoes that will last them for years. Overall, my experience with Adelante has been nothing short of excellent. As someone who values high-quality products and supporting small businesses, I highly recommend giving them a try if you're looking for a new wardrobe staple."
Greenholt
Collected.reviews
Jul 16, 2022
Featured for: Positive craftsmanship-focused review
No shoes & No communication
"I ordered shoes on October 28, 2024 - second pair of shoes I ordered through this company. First pair was ordered approximately 8 months prior to seco..."
Angela Bousquet
Trustpilot
Oct 01, 2025
Featured for: No shoes, no refund, BBB filed
IF you get your order...
"If you get the shoes you order, the quality is excellent. The trouble comes when they don't ship, don't update, and don't communicate at all. The only..."
JH
Trustpilot
Oct 01, 2025
Featured for: Good product, poor communication
I previously had a problem with…
"I previously had a problem with Adelante in regards to a pair of sneakers that fell apart after two wears and was not sewn properly at the toe area. I..."
Annette Yanni
Trustpilot
Oct 01, 2025
Featured for: Report of problem resolved
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Michael Masterson
trustpilot.com
Oct 01, 2025
Good in the past, but terrible now.
I've ordered several times from this company over the years and always had a good experience until now. I ordered a pair of shoes in June and did not...
K
Ken Mariash
trustpilot.com
Oct 01, 2025
Horrible shoes
Horrible shoes! False advertising! Badly made. Stains. Wrinkles. T...
J
Jessica M
trustpilot.com
Oct 01, 2025
They don't take returns
They don't actually take returns and they sent me the wrong size. There was no information that came with my shoes to tell me how to initiate a return...
A
Aleta
trustpilot.com
Oct 01, 2025
Beautiful shoes, no customer service
Shoes are beautiful and well made, but customer service is nonexistent. I ordered a pair of their encore shoes in a size 7B, received 7.5A, for narrow...
M
Matt Novak
trustpilot.com
Oct 01, 2025
Missing Delivery
I bought a pair of Adalante shoes several years ago, and can attest to the quality. However I recently ordered shoes online from their website and the...
E
E. Michaels
trustpilot.com
Oct 01, 2025
Garbage company. Liars/cheats
Though it advertises as such, company isn't made to order and doesn't work with you until you get the right fit. Company just takes your money ($300 f...
A
Abby Snyder
trustpilot.com
Oct 01, 2025
Horrible
Horrible, horrible experience with thus company. Avoid at all costs!! I used to love Adelante Shoes and was a repeat customer recently having ordered...
A
ABrand
trustpilot.com
Oct 01, 2025
Paid for two pairs of shoes, not delivered
Paid for two pairs of shoes, received one pair that were the wrong size. Emailed the company...
J
J Miller
trustpilot.com
Oct 01, 2025
I used to love this company
I used to love this company. But the last year has been terrible. I can't resolve orders. Th...
A
Angela Bousquet
trustpilot.com
Oct 01, 2025
No shoes & No communication
I ordered shoes on October 28, 2024 - second pair of shoes I ordered through this company. First pair was ordered approximately 8 months prior to seco...
D
David Barnes
trustpilot.com
Oct 01, 2025
Adelante's phone number disconnected
Adelante's phone number has been disconnected and emails are completely ignored. Orders that have been fulfilled are flawed- either incorrecr s...
K
Kevin Gardner
trustpilot.com
Oct 01, 2025
Avoid this company
Avoid this company. Non-existent custome...
J
Jenny Patell
trustpilot.com
Oct 01, 2025
Customer Service is MIA
I've been trying to get ahold of Customer Service for going on 3 weeks. The shoes t...
J
Jeff Miller
trustpilot.com
Oct 01, 2025
Good shoes (I own several pairs) but…
Good shoes (I own several pairs) but the customer service is beyond...
c
ctrog
trustpilot.com
Oct 01, 2025
Good shoe, terrible service
Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communi...
J
JH
trustpilot.com
Oct 01, 2025
IF you get your order...
If you get the shoes you order, the quality is excellent. The trouble comes when they don't ship, don't update, and don't communicate at all. The only...
A
Annette Yanni
trustpilot.com
Oct 01, 2025
I previously had a problem with…
I previously had a problem with Adelante in regards to a pair of sneakers that fell apart after two wears and was not sewn properly at the toe area. I...
D
Dave Hasenford
trustpilot.com
Oct 01, 2025
They are just terrible at making shoes
They are just terrible at making shoes. They say they are empowering Guatemalans but I highly doubt this is accurate. Whoever made my shoes was either...
A
Al Shipp
trustpilot.com
Oct 01, 2025
Responded to a sale
Just received a pair when they were running a sale. Great, except that they look like the...
c
courtney blazon
trustpilot.com
Oct 01, 2025
Avoid this company at all costs
Avoid this company at all costs. The customer service experience is non-existent. I purchased a pair of shoes that did not work for me, I emailed stra...
Conclusion
Customer reviews show a clear split: many buyers praise Adelante's craftsmanship, fit, and leather quality, while a large portion report severe service and fulfillment problems. Common concrete issues include missing or months-delayed shipments, wrong sizes or blemished items on arrival, and unresponsive customer support or delayed refunds. A few reviewers describe successful resolutions (refunds or exchanges), indicating the company can fix specific cases. If you consider buying, document orders and correspondence, consider purchasing in-person when possible, and be prepared for potential delays in shipping or returns.