Customer reviews show a clear split: many buyers praise Adelante's craftsmanship, fit, and leather quality, while a large portion report severe service and fulfillment problems. Common concrete issues include missing or months-delayed shipments, wrong sizes or blemished items on arrival, and unresponsive customer support or delayed refunds. A few reviewers describe successful resolutions (refunds or exchanges), indicating the company can fix specific cases. If you consider buying, document orders and correspondence, consider purchasing in-person when possible, and be prepared for potential delays in shipping or returns.
Examples from available reviews (Jul 2022 – Feb 2026).
Reviewer received high-quality, comfortable handcrafted leather shoes with detailed craftsmanship.
“The craftsmanship that goes into these handcrafted leather shoes is truly remarkable.”
Return delivered but no replacement or refund and no effective communication.
“No shoes, no response, no customer service and they aren't cheap - so even more frustrating.”
Excellent product quality but shipping and communication are highly unreliable.
“The trouble comes when they don't ship, don't update, and don't communicate at all.”
Company addressed a product issue and provided a satisfactory replacement option.
“I want to say thank you to Adelante for making this situation right”
Many reviews describe failed return or exchange processes, long waits for orders, and claims (e.g., made-to-order) not being honored.
Several customers report paying hundreds of dollars yet receiving wrong, damaged, or poor-fitting shoes and not obtaining timely refunds.
Frequent complaints about missing or very delayed shipments, orders that never arrive, and poor tracking or fulfillment updates.
Product feedback is mixed: multiple reviewers praise craftsmanship and fit, while others report stains, bad stitching, wrong soles, or early failures.
Most reviewers report unresponsive customer service: disconnected phone numbers, ignored emails, automated replies and slow or no follow-up.
Overall impressions skew negative: a few satisfied repeat buyers exist, but many recent reviews report fulfillment, service and refund failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shoes arrived scratched and scuffed, and customer service didn't respond.
“Shoes arrived packed in plastic bag without a box and were full of scratches and scuffs”
Company retroactively changed returns, didn't respond, and delayed stiff, poor shoes.
“The company changed its return policy anfter I ordered and rendered all orders unreturnable”
Previously good, recent order delivered wrong item but refund issued.
“When the package arrived it contained a pair of men's loafers - not the women's boots I was expecting.”
Longtime customer received used shoes and got only automated replies.
“They did not fit and had been worn before because the soles were dirty.”
Received poorly made, stained shoes and couldn't get a return response.
“Horrible shoes! False advertising! Badly made.”
Received wrong-size shoes and couldn't obtain return address or responses.
“They don't actually take returns and they sent me the wrong size.”
Beautiful shoes delivered in wrong size and customer service ignored contacts.
“Shoes are beautiful and well made, but customer service is nonexistent.”
Order went missing and company stopped responding after initial emails.
“but after that they went radio silent...”
Company misrepresented products, delayed orders, and ignored customer service requests.
“Garbage company. Liars/cheats”
Boots nearly three months overdue with no customer service responses.
“After almost 3 months, my boots have still not arrived.”
Paid for two pairs, received wrong size and no refund response.
“Paid for two pairs of shoes, received one pair that were the wrong size.”
Formerly liked company now unresponsive and cannot resolve orders.
“Their phone number is disconnected.”
Return delivered but no replacement or refund and no effective communication.
“No shoes, no response, no customer service and they aren't cheap - so even more frustrating.”
Company phone disconnected, emails ignored, and some orders flawed.
“Adelante's phone number has been disconnected and emails are completely ignored.”
Customer service non-existent and product quality is unreliable.
“Non-existent customer service. Extremely unreliable quality.”
Customer service unresponsive and delivered shoes didn't match listing.
“The shoes that arrived are not as pictured and I think they are waiting out the return window.”
Likes the shoes but customer service is unresponsive and poor.
“Good shoes (I own several pairs) but the customer service is beyond terrible.”
Good shoes but slow shipping and initially unresponsive customer service.
“And worst of all, customer service makes promises initially then quits communicating.”
Excellent product quality but shipping and communication are highly unreliable.
“The trouble comes when they don't ship, don't update, and don't communicate at all.”
Company addressed a product issue and provided a satisfactory replacement option.
“I want to say thank you to Adelante for making this situation right”
Reviewer received poorly made shoes and doubts company claims.
“They are just terrible at making shoes.”
Received shoes that appeared worn and stained after a sale purchase.
“Great, except that they look like they have been worn.”
Exchange processed slowly and company failed to issue store credit or responses.
“I am out over $200 and I have no shoes.”
I recently had the pleasure of purchasing a pair of shoes from Adelante and I must say, I am thoroughly impressed. The craftsmanship that goes into these handcrafted leather shoes is truly remarkable. Not only are they comfortable, but they also make a statement with their unique designs.
From boots to sandals to loafers, Adelante has an impressive collection of footwear for both men and women. Each pair is made by skilled artisans who take pride in their work, creating a product that feels special.
What stood out to me was the attention to detail in their products – from the quality of leather used down to the stitching on each individual shoe. It's clear that this company takes great care in ensuring customers receive top-notch shoes that will last them for years.
Overall, my experience with Adelante has been nothing short of excellent. As someone who values high-quality products and supporting small businesses, I highly recommend giving them a try if you're looking for a new wardrobe staple.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Adelante is a footwear company referenced in customer reviews for handcrafted shoes sold directly to consumers. Shoppers commonly look for information about craftsmanship, ordering, shipping, returns and customer service when evaluating Adelante. This summary aggregates those customer reports to help prospective buyers assess recent patterns in product quality and support.